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Lianne Janes

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Review of the Secure Trust Bank, Deposit Account:

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Awful

Opened a 90 day account, 1 week later, I found a better bank and better savings account, tried to log in and it wouldn't except my details, phoned to close the account the minute I said I wanted to close this account down as I was still in the 14 day cooling off period I was immediately hung up on, not once but 3 times, two days later I phoned again as I still couldn't log in, 50 mins waiting for an answer, a further 35 mins running through security questions, only to be told I was no longer in the cooling off period, which is a complete lie as I tried nearly everyday for 5 days to cancel waste of space customer services, Reviewed on: 18th October 2021

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