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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2135 reviews)

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4.84

Based on 2,135 reviews, last reviewed 13th Aug 2026

66% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Personal service was excellent and exactly what I ha... Personal service was excellent and exactly what I have always expected from the Society Reviewed on: 13th August 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2135)

Personal service was excellent and exactly what I ha...

Personal service was excellent and exactly what I have always expected from the Society Reviewed on: 13th August 2026

Excellent customer service.

Excellent customer service. Explained everything clearly and without any pressure. Linda and the team we friendly and nothing g was too much trouble even on the hottest day of the week. Thankyou. Reviewed on: 13th August 2026

Rugby Branch staff of Hinkley & Rugby BS are excellent

My initial contact was to ring the Rugby Branch and spoke to Chloe and arrange an appointment to transfer in maturing ISA's for both myself and my wife. She was extremely helpful, knowledgeable and articulate in offering advice on what to bring with total assurance. On arrival we felt very welcome and Jeanette completed all the relevant paperwork in a professional and friendly manner. Jeanette also explained all the time lines in the transfer process and the whole experience in visiting this branch was a pleasure as everyone was very customer focused. Reviewed on: 13th August 2026

Wanted to move different savings accounts into one n...

Wanted to move different savings accounts into one new one. Although Mollie was new,she was very professional and did a very good job, explaining and re assuring. Well done Reviewed on: 13th August 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for your lovely feedback. We’re delighted to hear that Mollie was able to help you consolidate your savings accounts and that she explained everything clearly and provided reassurance throughout the process. It's fantastic to hear that Mollie made such a positive impression and we will be sure to pass on your kind words to her! If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 13th August 2026

went into branch to open just a simple savings accou...

went into branch to open just a simple savings account, lady called Tracey helped me a great deal and was very understanding, which helped me. Reviewed on: 11th August 2026

Reply from Hinckley & Rugby Building Society Hi Jane, Thank you for taking the time to share your feedback. We’re really pleased to hear that Tracey was able to help you open your savings account and that her understanding and supportive approach made your visit easier. We’ll be sure to pass your kind words on to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 13th August 2026

Customer Service at it’s best

I was met with big smiles and even though I had quite a few transactions to complete, nothing was too much trouble. I also required some product information about ISA’s and the information provided along with brochures was very informative and helpful for my circumstances. Jo, Amy and Nathalie are a credit to the Society and Lutterworth are very lucky to have their knowledge and professionalism on the high street. Reviewed on: 11th August 2026

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you so much for your wonderful feedback. We’re delighted to hear that you were welcomed with big smiles and that Jo, Amy and Natalie were able to make your visit such a positive experience. It’s also great to hear that the ISA information and brochures were informative and helpful in making the right choice for your circumstances. Your kind words about the team’s knowledge and professionalism are truly appreciated, and we’ll be sure to pass them on to Jo, Amy and Natalie. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 13th August 2026

Great branch and lovely staff

Very friendly, easy to talk to and arranging everything Reviewed on: 10th August 2026

Reply from Hinckley & Rugby Building Society Hi Erika, Thank you for your lovely feedback. We’re really pleased to hear that you found our team friendly and easy to talk to, and that we were able to make arranging everything straightforward for you. We really appreciate you taking the time to share your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 13th August 2026

Kasey was friendly & efficient.

Kasey was friendly & efficient. The ISA applications were prepared quickly and she apologised for the temperature in branch as air con had broken (pls fix for the poor staff & customers !) Reviewed on: 10th August 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We’re delighted to hear that Kasey was friendly and efficient, and that she was able to get your ISA applications prepared quickly and smoothly. We’re sorry to hear that the air conditioning wasn’t working during your visit. We’ll make sure your comments are passed on to the relevant team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 13th August 2026

Professional, friendly and helpful service.

After my savings account matured I wanted to set up a follow on account and a new savings account. I was unsure what savings account to open and was assisted by Kasey who guided me through my options. Also, helping me complete the registration. Making the experience pleasant and fuss free. Always get great professional service when visiting the branch from all the team. Reviewed on: 8th August 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share such wonderful feedback. We’re delighted to hear that Kasey was able to guide you through your options and help you complete the registration, making the process pleasant and fuss-free. It’s also lovely to hear that you consistently receive great, professional service from the whole branch team. We’ll be sure to pass your kind words on to Kasey and the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 13th August 2026

Staff were very friendly and helpful.

Staff were very friendly and helpful. Jo served us and was both of these. Reviewed on: 5th August 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us a review. We're delighted to hear that you found our staff to be friendly and helpful, and that Jo provided such a positive experience during your visit. We'll be sure to pass your kind feedback on to Jo, who will appreciate your recognition. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 6th August 2026

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