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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2214 reviews)

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4.84

Based on 2,214 reviews, last reviewed 15th Oct 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Savings account The gentleman who dealt with my query was very helpful and knowledgeable. Reviewed on: 15th October 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2214)

Savings account

The gentleman who dealt with my query was very helpful and knowledgeable. Reviewed on: 15th October 2026

Log in issue.

Alice was lovely, although the issue was not resolved due to a problem on your system, Alice is going to call me tomorrow to resume. Reviewed on: 15th October 2026

Interest rate when up from that originally quoted

I needed to upgrade a savings policy that had matured. When I went in to the branch, the rates I’d had quoted had gone up even more. I then decided to invest for a longer period of time than I had originally planned. Reviewed on: 13th October 2026

Excellent experience today when I telephoned the Sou...

Excellent experience today when I telephoned the South Wigston branch to arrange a withdrawal from my 120 day notice account. Gemma was extremely helpful and kind. Reviewed on: 10th October 2026

Exceptional Customer Service and Savings Rate.

Contacted Hinckley and Rugby regarding an ISA via the online Portal. I received a call the next day, great service, I tried others who failed to reply. Exceptional customer service and fast replies, I could not off asked for more. Reviewed on: 9th October 2026

Jenny was very patient with me and was able to help...

Jenny was very patient with me and was able to help me complete everything I wanted to do today Reviewed on: 9th October 2026

Very good

We have been saving with you for a long time Jeanette is very good at explaining savings options Reviewed on: 8th October 2026

Customer Service.

Customer Service. Sorted out my Log in Issues with patience, after an error on my part !! Reviewed on: 8th October 2026

Graham Field.

Having been a customer of Hinckley & Rugby for many years via their Rugby Branch I have always experienced excellent service from the members of staff. In actual fact it is always a pleasure to visit the branch and enjoy the friendly atmosphere which prevails. Reviewed on: 8th October 2026

Needed an update on my 5 yr cash isa.

Needed an update on my 5 yr cash isa. My initial contact ( mobile ) was answered promptly & my questions were answered with speed & efficiency. However towards the end of the call contact was lost with you entirely due to my mobile phone. I can’t remember the ladies name but she was very reassuring ( l was impressed). On my call back l spoke with another colleague ( Alice ) who completed all questions and gave me complete confidence. Thank both of you. Reviewed on: 7th October 2026

Reply from Hinckley & Rugby Building Society Hi David, Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that both colleagues you spoke with provided prompt, efficient, and reassuring support when you contacted us about your 5 Year Cash ISA. It's especially pleasing to know that, despite your mobile signal interrupting the initial call, the colleague you first spoke with left such a positive impression, and that Alice was able to continue the conversation and answer all your remaining questions with confidence and professionalism. We'll be sure to pass your kind comments on to Alice and the wider team. Thank you again for your feedback and for choosing us. We're pleased we were able to provide the support and reassurance you needed. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th October 2026

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