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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2199 reviews)

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4.84

Based on 2,199 reviews, last reviewed 1st Oct 2026

68% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Neil was professional, polite but friendly. Neil was professional, polite but friendly and put me at ease straight away. I knew what Investment I wanted to make but there were questions I needed... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2199)

Neil was professional, polite but friendly.

Neil was professional, polite but friendly and put me at ease straight away. I knew what Investment I wanted to make but there were questions I needed to ask. He answered them all and helped me with the forms. I left feeling relieved that everything had gone well and very happy to have met him. Reviewed on: 1st October 2026

ISA Purchase..

Ollie,The customer assitant wasHe very knowledgable about the product we required. He was a very pleasant young man. Reviewed on: 29th September 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave your review. We're delighted to hear that Ollie was able to help you with the product you were looking for. It's great to know that you found him knowledgeable, professional and pleasant throughout your experience. We'll be sure to pass your kind comments on to him, as feedback like this is always appreciated. Thank you for being a valued member. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st October 2026

Slow to get through but very god response.

Phoned twice and on each occasion waied nearly 5 minutes befre being offered call back. Had to leave messages early yesterday afternoon and again this morning but Alice responded to the first message at arond 12:30 today. Very helpful in answering all my questions. Reviewed on: 29th September 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to share your feedback. We're sorry to hear that you experienced a longer wait than expected when trying to reach us, and that you needed to leave messages before receiving a response. We're pleased to hear that Alice was able to get back to you and provide helpful answers to all of your questions. We'll be sure to pass on your kind comments to her. We also appreciate your feedback regarding the waiting times, as it helps us identify areas where we can improve our service. Thank you for being a valued member. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st October 2026

Friendly and efficient, easy to use

Friendly and efficient, easy to use Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Philippa, Thank you for taking the time to share your feedback. We’re delighted to hear that you find us friendly, efficient and easy to use. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Thanyou Jane for successfully sorting out my transfe...

Thanyou Jane for successfully sorting out my transfer in ISA funds, I was starting to get worried as the funds were taking longer than the usual 15 days. Jane managed to get to the bottom of the problem and successfully rectified it. Many thanks. Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Sue, Thank you for taking the time to share your feedback. We’re delighted to hear that Jane was able to resolve the issue you experienced in relation to your ISA transfer. We will be sure to pass your feedback on to Jane. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

my account locking due to failed password attempts

I called today about my account locking due to failed password attempts. the customer service person called Jennifer Williams, answered my call. She was patient, kind and helped my through my issue. she waited while I got the information needed and while I waited for emails to come through to change my password. I am very happy with the service I got today. Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Lucy, Thank you for taking the time to share your feedback. We’re delighted to hear that Jennifer was patient and kind with you and helped resolve the issue you were experiencing. We will be sure to pass your feedback on to Jennifer. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Excellent service from Jeanette.

Excellent service from Jeanette. Professional and knowledgeable but friendly and approachable. Good reader of people and situations and adapts accordingly through good listening skills. Good communication skills all round. Always happy to deal with her, always feel confident with her. Reviewed on: 27th September 2026

Reply from Hinckley & Rugby Building Society Hi Maria, Thank you for taking the time to share your feedback. We’re delighted to hear that Jeanette made such a big impression on you by being professional, knowledgeable, friendly and approachable. We are delighted to see also that Jeanette displayed great listening skills to help understand your needs. We will be sure to pass your feedback on to Jeanette. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Friendly and Thoughtful

Greeted well by staff (Neil) who was thorough and knowledgeable. Friendly with good sense of humour. Explained everything clearly. Process was quick and easy. Reviewed on: 26th September 2026

Reply from Hinckley & Rugby Building Society Hi Chrissy, Thank you for taking the time to share your feedback. We’re delighted to hear that Neil was friendly and displayed a good sense of humour while supporting you. We will be sure to pass your feedback on to Neil. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

No fuss title

Needed to sort out my finances and was all hassle free and helpful lovely staff Reviewed on: 25th September 2026

Reply from Hinckley & Rugby Building Society Hi Amanda Thank you for taking the time to share your feedback. We’re delighted to hear that our team were able to help you in a hassle free way and that you found them to be lovely. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Rung on time!

we asked to be rung a 1pm and couldn't believe to hear the phone ring at 1pm - well done Reviewed on: 25th September 2026

Reply from Hinckley & Rugby Building Society Hi Nathalie, Thank you for taking the time to share your feedback. We’re delighted to hear that you were pleasantly surprised that we rung you when we said we would - that is exactly how we like to treat our customers so we are glad you appreciated it. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

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