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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2123 reviews)

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4.84

Based on 2,123 reviews, last reviewed 3rd Aug 2026

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

customer service Excellent customer service and guidance. Reviewed on: 3rd August 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2123)

customer service

Excellent customer service and guidance. Reviewed on: 3rd August 2026

Excellent friendly see from Kasey.

Excellent friendly see from Kasey. Reviewed on: 3rd August 2026

Great customer service

Jennifer carried on looking at options for me to transfer money, when I thought I wouldn't be able to. Much appreciated. Thanks Reviewed on: 3rd August 2026

Appointment was on time, the manager was friendly an...

Appointment was on time, the manager was friendly and informative , she explained everything clearly and didn’t attempt to steer me in the direction of a product I hadn’t requested . Reviewed on: 2nd August 2026

Cash ISA transfer

The staff who called me were polite, professional and helpful in guiding me through the paperwork. The ISA Cash transfer was completed very promptly. Reviewed on: 1st August 2026

Very friendly with great advice.

Very friendly with great advice. Akwau helpful. It's so easy to visit this branch Reviewed on: 31st July 2026

Staff are always friendly and respectful.

Staff are always friendly and respectful. Especially dianne and the team. Reviewed on: 30th July 2026

Excellent efficiency.

I requested closure of one of my accounts by letter. This was carried out in a most efficient timeframe so much so that I was most surprised to find the closing balance in my Bank account the day after I posted my request. This is not what I normally experience in similar situations with other financial institutions. Reviewed on: 29th July 2026

Efficient pleasant service on opening savings account

Efficient pleasant service on opening savings account Reviewed on: 29th July 2026

Friendly staff who wanted to help me.

Friendly staff who wanted to help me. Arranged a one to one appointment to discuss my requirements in depth and in confidence, which was greatly appreciated Reviewed on: 27th July 2026

Reply from Hinckley & Rugby Building Society Hi Jessie, Thank you for taking the time to share your feedback. We're delighted to hear that our team made you feel welcome and took the time to understand your requirements. It's great to know that your one-to-one appointment provided the opportunity to discuss everything in depth and in confidence, and that you found this helpful. We really appreciate your kind comments and look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th July 2026

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