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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1668 reviews)

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4.86

Based on 1,668 reviews, last reviewed 25th Mar 2026

4% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Rita in Syston Branch was excellent Rita in Syston Branch was excellent Reviewed on: 25th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1668)

Rita in Syston Branch was excellent

Rita in Syston Branch was excellent Reviewed on: 25th March 2026

The staff are very polite and helpful and go the ext...

The staff are very polite and helpful and go the extra mile to assist Reviewed on: 25th March 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for your kind feedback! We’re so glad to hear that our staff have been polite, helpful, and willing to go the extra mile to assist you. Providing excellent service is a priority for us, and it’s wonderful to know we’re making a positive impact. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Staff are most helpful and friendly.

Staff are most helpful and friendly. My only issue is that you do not do 1 year ISA's we are in our 80's and do not want 2 or longer investments these days. Reviewed on: 22nd March 2026

Reply from Hinckley & Rugby Building Society Good afternoon. Thank you for your feedback! We're so pleased to hear that our staff have been helpful and friendly in assisting you. We completely understand your preference for a 1-year ISA, especially when you're looking for shorter-term investments. Your feedback is valuable, and we’ll certainly pass it on as we continually look at ways to improve our product offerings. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Very excellent Customer service but doesnt have the...

Very excellent Customer service but doesnt have the best interest rates. Reviewed on: 22nd March 2026

Reply from Hinckley & Rugby Building Society Hi Matthew, Thank you for your feedback! We're delighted to hear that you've had an excellent experience with our customer service. We also appreciate your comments regarding our interest rates. We’re always working to improve and remain competitive, and your input and suggestions are valuable to us - we will be sure to pass this on. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

1 used the branch at Broughton Astley.

1 used the branch at Broughton Astley. Michelle was very helpful and ac please to deal with .The branch is convenient as I live in Broughton Astley Reviewed on: 21st March 2026

Reply from Hinckley & Rugby Building Society Hi Susan. Thank you for your lovely feedback! We're so glad to hear that Michelle at our Broughton Astley branch was helpful and a pleasure to deal with. It’s also great to know that the branch's location is convenient for you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Always helpful nice willing to help

Always helpful nice willing to help Reviewed on: 20th March 2026

Reply from Hinckley & Rugby Building Society Hi Jackie. Thank you for your feedback! We’re so glad to hear that you consistently find our team helpful, friendly, and always willing to assist. It’s great to know that you’ve had positive experiences with us — we really appreciate you taking the time to share. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Friendly Customer Service

I hold a regular 30 day saver, good account for me to save and access when needed. Friendly customer service always. Reviewed on: 19th March 2026

Reply from Hinckley & Rugby Building Society Hi Lelia. Thank you for your kind feedback! We're so glad to hear that our 30-day saver account is working well for you and that you find it convenient for both saving and accessing your funds. It’s also great to know that our customer service team has consistently provided friendly support — we always strive to make every interaction a positive one. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Welcoming Hinckley Service.

The service in the Hinckley branch is welcoming, friendly, helpful and efficient. We could ask for no more. Reviewed on: 19th March 2026

Reply from Hinckley & Rugby Building Society Hi Neil. Thank you so much for your lovely feedback! We’re delighted to hear that you’ve had such a positive experience at our Hinckley branch. It’s great to know that the team there has been welcoming, friendly, and efficient in assisting you — that’s exactly the level of service we aim to provide. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Telephone customer service today was excellent

Telephone customer service today was excellent Reviewed on: 19th March 2026

Reply from Hinckley & Rugby Building Society Hi Julie. Thank you for your kind feedback! We're so glad to hear that you had an excellent experience with our telephone customer service. Providing helpful and efficient support is very important to us, and we’re thrilled to know we met your expectations. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

securing my account

I needed to check my account hadn't been compromised as some of my other online accounts had been. Lily Shepherd took me through the process in a professional and friendly way, complying with all the necessary security protocols and sorted the issue out for me. It was great to talk to a real person rather than having to try and navigate some automated chatbot Reviewed on: 19th March 2026

Reply from Hinckley & Rugby Building Society Hi John. Thank you for sharing your feedback! We're so glad to hear that Lily was able to help you through the process in a professional and friendly manner, ensuring all the necessary security protocols were followed. We agree, talking to a real person can make all the difference, and we’re pleased we could provide that personal touch when you needed it most. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

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