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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2041 reviews)

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4.83

Based on 2,041 reviews, last reviewed 6th Jun 2026

454% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Great service at Rugby branch Visited branch in Rugby to update account and enquire about a fixed term savings account. Staff extremely friendly and very helpful. Managed to sort o... Read more Reviewed on: 6th June 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2041)

Great service at Rugby branch

Visited branch in Rugby to update account and enquire about a fixed term savings account. Staff extremely friendly and very helpful. Managed to sort out accounts with that visit face to face with Neil and found his manner both very approachable and professional. Unlike my other bank nearby who told me I had to do everything online. I felt that staff had time to give me a thorough explanation about what services could be offered and it was a pleasure to treated so respectfully Reviewed on: 6th June 2026

Polite, patient customer service from Alice

Polite, patient customer service from Alice Reviewed on: 6th June 2026

Michaela was very friendly and helpful

Michaela was very friendly and helpful and gave good advice. Reviewed on: 5th June 2026

I used the telephone service.

I used the telephone service to ask a query. The assistant, Tom, was most helpful and very patient. Reviewed on: 5th June 2026

Professional Friendly Customer Care

Both people who I spoke to this morning were helpful and understanding and able to give me the necessary information needed Reviewed on: 5th June 2026

Very fast call answering

Very fast call answering, friendly staff and very helpful with requests. Always feels a more personal service with h&r. Reviewed on: 5th June 2026

Opened a savings account

Opened a savings account with Neil and he was very good. We have always had above good service from Neil, Chloe and Jeanette and not forgetting the branch manager. We feel like they are friends. Reviewed on: 5th June 2026

Great service

Great to be able to talk to Alice on the phone Reviewed on: 4th June 2026

Excellent pleasant call and fast service.

Excellent pleasant call and fast service....Problem Solved Reviewed on: 4th June 2026

Reply from Hinckley & Rugby Building Society Hi Scott, Thank you for taking the time to leave us a review. We're delighted to hear that you had an excellent and pleasant call, and that our team was able to provide fast service and resolve your issue. We'll be sure to pass your kind comments on to the team, who will be pleased to know their support made a difference. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

The Customer Services Assistant was very helpful.

The Customer Services Assistant was very helpful, and sorted things for me. Reviewed on: 3rd June 2026

Reply from Hinckley & Rugby Building Society Hi Matthew, Thank you for taking the time to leave us your feedback. We're pleased to hear that our Customer Services Assistant was very helpful and was able to sort things out for you. We'll make sure your comments are shared with the team, who will be glad to know their support made a difference. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

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