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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1672 reviews)

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4.86

Based on 1,672 reviews, last reviewed 26th Mar 2026

3% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Great to be able to call and speak to a person! Great to be able to call and speak to a person instead of a machine. Telephone team are knowledgeable and understanding. Reviewed on: 26th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1672)

Great to be able to call and speak to a person!

Great to be able to call and speak to a person instead of a machine. Telephone team are knowledgeable and understanding. Reviewed on: 26th March 2026

Michele at the Broughton Astley branch was brilliant...

Michele at the Broughton Astley branch was brilliant when I brought mum to move some money, she was very patient and helped my Mum. Reviewed on: 26th March 2026

Gentleman was very understanding and informative of...

Gentleman was very understanding and informative of what I needed to do Reviewed on: 26th March 2026

Staff very helpful whilst ensuring I got the best re...

Staff very helpful whilst ensuring I got the best return for my investment. Reviewed on: 26th March 2026

Rita in Syston Branch was excellent

Rita in Syston Branch was excellent Reviewed on: 25th March 2026

The staff are very polite and helpful and go the ext...

The staff are very polite and helpful and go the extra mile to assist Reviewed on: 25th March 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for your kind feedback! We’re so glad to hear that our staff have been polite, helpful, and willing to go the extra mile to assist you. Providing excellent service is a priority for us, and it’s wonderful to know we’re making a positive impact. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Staff are most helpful and friendly.

Staff are most helpful and friendly. My only issue is that you do not do 1 year ISA's we are in our 80's and do not want 2 or longer investments these days. Reviewed on: 22nd March 2026

Reply from Hinckley & Rugby Building Society Good afternoon. Thank you for your feedback! We're so pleased to hear that our staff have been helpful and friendly in assisting you. We completely understand your preference for a 1-year ISA, especially when you're looking for shorter-term investments. Your feedback is valuable, and we’ll certainly pass it on as we continually look at ways to improve our product offerings. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Very excellent Customer service but doesnt have the...

Very excellent Customer service but doesnt have the best interest rates. Reviewed on: 22nd March 2026

Reply from Hinckley & Rugby Building Society Hi Matthew, Thank you for your feedback! We're delighted to hear that you've had an excellent experience with our customer service. We also appreciate your comments regarding our interest rates. We’re always working to improve and remain competitive, and your input and suggestions are valuable to us - we will be sure to pass this on. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

1 used the branch at Broughton Astley.

1 used the branch at Broughton Astley. Michelle was very helpful and ac please to deal with .The branch is convenient as I live in Broughton Astley Reviewed on: 21st March 2026

Reply from Hinckley & Rugby Building Society Hi Susan. Thank you for your lovely feedback! We're so glad to hear that Michelle at our Broughton Astley branch was helpful and a pleasure to deal with. It’s also great to know that the branch's location is convenient for you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

Always helpful nice willing to help

Always helpful nice willing to help Reviewed on: 20th March 2026

Reply from Hinckley & Rugby Building Society Hi Jackie. Thank you for your feedback! We’re so glad to hear that you consistently find our team helpful, friendly, and always willing to assist. It’s great to know that you’ve had positive experiences with us — we really appreciate you taking the time to share. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

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