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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (2242 reviews)

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4.85

Based on 2,238 reviews, last reviewed 29th Oct 2026

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

10%

Latest highest rating:

5

Good, but could be better Friendly staff and easy to open a new account. However with today's tech you should be able to do it on line. Other Societies and banks have achieved ... Read more Reviewed on: 29th October 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2242)

Diversify your money away from online risks

The personal service of a human being delivered by Sydney was outstanding and there with ensured that I will be in contact soon. The customer service skills that this building society supports has been far superior to some of the banks Ive dealt with an left previously. Reviewed on: 30th October 2026

Ollie was lovely.

Ollie was lovely. Great customer service Reviewed on: 30th October 2026

Good experience

Ollie was lovely. Very efficient and helpful Reviewed on: 30th October 2026

Very professional customer service.

Very professional customer service. Reviewed on: 30th October 2026

Good, but could be better

Friendly staff and easy to open a new account. However with today's tech you should be able to do it on line. Other Societies and banks have achieved this. Unfortunately, the Hinckley and Rugby are a bit behind Reviewed on: 29th October 2026

Needed Help setting up my Online Account.

I needed help setting up my HRBS Online account due to me making a mistake when entering details and getting blocked out. A Lady called Sydney Penny a Customer Assistant was so helpfull and now i am able to sign in and use the online account. Reviewed on: 27th October 2026

Reply from Hinckley & Rugby Building Society Hi Patrick, Thank you for taking the time to leave a review. We're delighted to hear that Sydney was able to help you regain access to your HRBS Online account after you encountered an issue during registration. We understand how frustrating it can be to get locked out, so it's wonderful to know that Sydney provided such helpful support and was able to get everything resolved for you. We'll be sure to pass on your kind comments to Sydney, who will be pleased to hear that she made a positive difference to your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

knowledgeable and friendly. .

me and wife went to HRBS for advice on isa and savings advice, met a truly wonderful person called Kasey who explained everything clearly . so we'll that we invested several thousands of pounds. would recommend to anyone. Reviewed on: 27th October 2026

Reply from Hinckley & Rugby Building Society Hi Steven, Thank you for taking the time to leave such a lovely review. We're delighted to hear that Kasey was able to provide clear and helpful advice on your ISA and savings options. Taking the time to explain things thoroughly so our members can make informed decisions is something we pride ourselves on, so it's wonderful to know that you and your wife felt confident in your savings choices. We'll be sure to pass on your kind comments to Kasey, who will be pleased to hear about your positive experience. Thank you also for your recommendation; it means a great deal to us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Allan morrid

Excellent service patience most helpful Reviewed on: 26th October 2026

Reply from Hinckley & Rugby Building Society Hi Allan, Thank you for taking the time to leave a review. We're delighted to hear that you received excellent service and found our team to be patient and helpful. Providing friendly, supportive assistance and taking the time to ensure our members feel valued is something we pride ourselves on, so it's wonderful to know that this was reflected in your experience. Thank you for your kind feedback. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Great customer service in branch

I needed to go to branch to complete verification for online banking and review the status of my savings accounts. This was resolved quickly and in a personable manner, ensuring that everything I needed was covered. Reviewed on: 25th October 2026

Reply from Hinckley & Rugby Building Society Hi Elizabeth, Thank you for taking the time to leave a review. We're pleased to hear that your visit to the branch was resolved quickly and in such a personable manner. It's great to know that our team was able to help you complete your online banking verification and review your savings accounts, while ensuring that all of your questions and requirements were fully covered. Thank you for your kind feedback, and we're delighted that you had a positive experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Quick, smooth. friendly and professional

Opened a Regular Saver. All went quickly and smoothly. Phone contact was friendly and professional Reviewed on: 23rd October 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave a review. We're delighted to hear that opening your Regular Saver account was a quick and smooth process. It's great to know that the phone support you received was both friendly and professional, helping to make your experience a positive one from start to finish. We appreciate your feedback and look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

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