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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2109 reviews)

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4.84

Based on 2,108 reviews, last reviewed 20th Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rugby branch staff always on hand to assist customer... Rugby branch staff always on hand to assist customers in a professional & polite manner. Much better service than mainstream banks. Local branch & str... Read more Reviewed on: 20th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2109)

I was having problems logging into my Accounts.

I was having problems logging into my Accounts.But a telephone call to Alice in your Customers Services.resolved the issue very quickly..Excellent Customer Service. Reviewed on: 21st July 2026

Rugby branch staff always on hand to assist customer...

Rugby branch staff always on hand to assist customers in a professional & polite manner. Much better service than mainstream banks. Local branch & straightforward products help make transactions easy. Reviewed on: 20th July 2026

Staff couldn’t be more accommodating

Staff couldn’t be more accommodating Reviewed on: 20th July 2026

Excellent customer service from Ollie

Excellent customer service received this morning from Ollie. Reviewed on: 20th July 2026

We see Diane regularly and she consistently delivers...

We see Diane regularly and she consistently delivers an excellent level of service. Friendly, knowledgable and professional Reviewed on: 17th July 2026

Agent was able to help me quickly and efficiently an...

Agent was able to help me quickly and efficiently and was extremely helpful when I didn't quite understand the procedure. Request was actioned and problem solved Reviewed on: 17th July 2026

Alice was extremely helpful.

Alice was extremely helpful. I had originally called the number to find out about using your accounts online services but Alice was also able to help with my banking queries which was very useful and saved me a further call. Thank you Alice! Reviewed on: 17th July 2026

Excellent

Able to do go into a branch and talk face-to-face. Very friendly branch staff always polite and professional. A pleasure to deal with. Reviewed on: 16th July 2026

We were dealt with quickly and efficiently.

We were dealt with quickly and efficiently. Ian, who dealt with us, was both friendly and business like. Reviewed on: 15th July 2026

Reply from Hinckley & Rugby Building Society Hi Stephen, Thank you for taking the time to leave us your feedback. We're delighted to hear that you were dealt with quickly and efficiently and that Ian provided a friendly and professional service. Striking the right balance between a personal approach and efficient support is something we value, so it's great to know this was reflected in your experience. We'll be sure to pass on your kind comments to Ian. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

Visit to Coalville store.

Visited the Coalville store, very helpful dealt with everything I needed, very nice building society, very clean and seating for filling forms etc. staff helpful and knowledgeable. Reviewed on: 15th July 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave us such a positive review. We're delighted to hear that you had a great experience during your visit to our Coalville branch. It's wonderful to know that our team were helpful, knowledgeable and able to support you with everything you needed. We're also pleased that you found the branch welcoming and comfortable. We appreciate your kind comments about the environment and the service provided, and we'll be sure to share your feedback with the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

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