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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2215 reviews)

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4.84

Based on 2,215 reviews, last reviewed 16th Oct 2026

12% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Good customer service. I'd like to thank Alice for her tme and patience when she helped me with my online banking which I couldn't sort myself. She was informative and knowl... Read more Reviewed on: 16th October 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2215)

Good customer service.

I'd like to thank Alice for her tme and patience when she helped me with my online banking which I couldn't sort myself. She was informative and knowledgeable. I wish more people were as eager to assist like she was. Reviewed on: 16th October 2026

Savings account

The gentleman who dealt with my query was very helpful and knowledgeable. Reviewed on: 15th October 2026

Log in issue.

Alice was lovely, although the issue was not resolved due to a problem on your system, Alice is going to call me tomorrow to resume. Reviewed on: 15th October 2026

Interest rate when up from that originally quoted

I needed to upgrade a savings policy that had matured. When I went in to the branch, the rates I’d had quoted had gone up even more. I then decided to invest for a longer period of time than I had originally planned. Reviewed on: 13th October 2026

Excellent experience today when I telephoned the Sou...

Excellent experience today when I telephoned the South Wigston branch to arrange a withdrawal from my 120 day notice account. Gemma was extremely helpful and kind. Reviewed on: 10th October 2026

Exceptional Customer Service and Savings Rate.

Contacted Hinckley and Rugby regarding an ISA via the online Portal. I received a call the next day, great service, I tried others who failed to reply. Exceptional customer service and fast replies, I could not off asked for more. Reviewed on: 9th October 2026

Jenny was very patient with me and was able to help...

Jenny was very patient with me and was able to help me complete everything I wanted to do today Reviewed on: 9th October 2026

Very good

We have been saving with you for a long time Jeanette is very good at explaining savings options Reviewed on: 8th October 2026

Customer Service.

Customer Service. Sorted out my Log in Issues with patience, after an error on my part !! Reviewed on: 8th October 2026

Graham Field.

Having been a customer of Hinckley & Rugby for many years via their Rugby Branch I have always experienced excellent service from the members of staff. In actual fact it is always a pleasure to visit the branch and enjoy the friendly atmosphere which prevails. Reviewed on: 8th October 2026

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