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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1458 reviews)

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4.83

Based on 1,458 reviews, last reviewed 7th Oct 2025

21% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Bravo Diane! I always receive wonderful service at Nuneaton Branch! Today it was Diane who served me at the counter. She was cheery and friendly and very helpful r... Read more Reviewed on: 7th October 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1458)

Bravo Diane!

I always receive wonderful service at Nuneaton Branch! Today it was Diane who served me at the counter. She was cheery and friendly and very helpful regarding some queries I had. Well done to all the staff. Keep up the good work Nuneaton! Reviewed on: 7th October 2025

Lutterworth branch.

Lutterworth branch. Clear explanations of investment opportunities. Reviewed on: 6th October 2025

The ladies in the Lutterworth branch are lovely and...

The ladies in the Lutterworth branch are lovely and explained everything to me really well. Also very quick and efficient. Reviewed on: 4th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Maddy! We’re delighted to hear that the ladies at our Lutterworth branch were quick, efficient, and took the time to explain everything clearly. We really value the personal service our branches offer, and it’s great to know it made a positive difference to your experience. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again – I know our branch team will be happy to welcome you back anytime we can be of service. Response date: 6th October 2025

Always friendly and attentive - I have been a custom...

Always friendly and attentive - I have been a customer for over 30 years and have never had any problems Reviewed on: 2nd October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Simon, and for being a loyal customer for over 30 years – we love to hear stories of our long-standing members. We're delighted to hear that our team in Rugby continues to offer friendly and attentive service. We place a high value on the personal service our branches provide, and it's wonderful to know that it's made a lasting impression. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your loyalty and continued support, we look forward to many more years of welcoming you! Response date: 6th October 2025

A good experience

Staff always polite and friendly…always a good experience Reviewed on: 1st October 2025

Reply from Hinckley & Rugby Building Society Hi Sandy, Thank you for your kind review! We're so pleased to hear that you consistently have a good experience with our team in Rugby. Polite and friendly service is something we take great pride in, we truly value the personal touch our branches offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your continued support — we look forward to welcoming you again soon! Response date: 6th October 2025

Very Helpful Staff

The staff are lovely and very helpful. The process to opening a savings account was very easy and straightforward. Reviewed on: 1st October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to share your feedback! We're very happy to hear that our team at Castle Street made the process of opening a savings account easy and straightforward and that you found the staff lovely and helpful. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your time and for choosing the Society for your savings - we look forward to welcoming you again soon! Response date: 6th October 2025

Great service

Linda assisted me today was very professional explained all she did very helpful and polite Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words about Linda and the great service you received at our South Wigston branch! We're delighted to hear she was professional, helpful, and polite - exactly what we'd want from our teams. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience! Response date: 6th October 2025

Diane is absolutely lovely!

Diane is absolutely lovely! She has such a kind and friendly way about her that instantly puts you at ease. Nothing ever feels stressful when she’s around – she explains everything so clearly and makes it all seem so easy. She’s patient, professional, and always happy to help. I can’t recommend her enough if you want someone who goes the extra mile and makes the whole experience a pleasure. Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your wonderful review Jade. We’re thrilled to hear how much you appreciate Diane’s kind and friendly approach. She truly embodies the values we strive for. It’s lovely to know she’s made such a positive impact and that her professionalism and warmth shine through. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your thoughts and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your kind words and recommendation which we will happily share with Diane! Response date: 3rd October 2025

We opened our Grandaughters savings accounts here ev...

We opened our Grandaughters savings accounts here even though we didnt already have accounts here. our own BS couldn’t help us !! Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your thoughtful review Karen. We’re delighted we could help open savings accounts for your granddaughters, and it’s especially meaningful to support the next generation of savers. It’s always a pleasure to welcome new members, and we’re proud to have been able to assist when others couldn’t. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you again for choosing us! Response date: 3rd October 2025

General Performance of Staff

Staff are always polite, friendly, helpful and approachable to answer any questions required. Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback! We're so pleased to hear that our Rugby branch team consistently delivers polite, friendly, and approachable service. We’re always on hand should you ever have any questions about our products or services. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a fantastic way to share your thoughts and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support! Response date: 3rd October 2025

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