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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1570 reviews)

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4.84

Based on 1,570 reviews, last reviewed 18th Jan 2026

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

New Customer - Opening a Savings Bonds After researching interest rates, Hinckley & Rugby were offering a competitive rate for fixed rate bonds. I have never had an account with you before... Read more Reviewed on: 18th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1570)

New Customer - Opening a Savings Bonds

After researching interest rates, Hinckley & Rugby were offering a competitive rate for fixed rate bonds. I have never had an account with you before, the advice, customer service was excellent; personal care tailored to my needs. I opened a savings bond and the efficiency and after care advice was sound and wise. I liked the personal, in-branch contact and friendliness of all the staff when it's now lost to on-line transactions. I needed to discuss options of what to do with my money following a family bereavement and appreciated their kindness and compassion. Reviewed on: 18th January 2026

Always Such Friendly Staff

Paid in some money, Neil was - as always - so friendly and helpful Reviewed on: 16th January 2026

Great service and always with a smile

Great service and always with a smile Reviewed on: 16th January 2026

Great service.

The staff are very helpful and polite. They always explain all the rules and answer any questions you have about the account. Reviewed on: 15th January 2026

Happy Customer

I've always found the staff to be very helpful, I have never felt that what I am asking for is too much trouble and have always been served politely and with a smile, whilst ensuring all my needs have been met. Reviewed on: 14th January 2026

helpful and knowledgeable

Neil was was very helpful and knowledgeable Reviewed on: 14th January 2026

Experience of opening a savings account

I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only complaint I would have is that I attempted to assign my everyday Nationwide account to my newly opened Hinckley and Rugby account. I was unable to complete this because a physical bank statement was required. As is standard practice by every bank/building society I was encouraged to go paperless. I was able to access my online Nationwide account through the banking app and show or take screen shots of my statements in the presence of H & R staff. This is not acceptable. This makes me feel very frustrated and questioning 'What is the point of going paperless if Banks and Building Societies won't accept paperless applications?' Very frustrating. To conclude I was very happy with the staff at H & R who dealt with me on the day. Reviewed on: 8th January 2026

Great friendly Service.

Great friendly Service. Quick and easy to open a savings account. Reviewed on: 7th January 2026

Fixed Isa application

Neil was very helpful going through the whole process and as I have hearing issues he fully explained fully on all the points raised Reviewed on: 7th January 2026

Staff very helpful working under difficult condition...

Staff very helpful working under difficult conditions as the computer terminals were not fit for purpose. Its very Sad when places are so short of staff and spend most of their time apologizing for something that is not their fault. Reviewed on: 6th January 2026

Reply from Hinckley & Rugby Building Society Hi Dorothy. Thank you for taking the time to share your feedback. We really appreciate your kind comments about our staff and recognise the patience shown while they were working under challenging conditions. We’re sorry for any inconvenience caused and your comments have been noted. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

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