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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2161 reviews)

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4.84

Based on 2,156 reviews, last reviewed 31st Aug 2026

68% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

New ISA account Neil was very helpful in finding me a better deal on my Isa account, talking me through my options and opened a new account for me while I waited. Reviewed on: 31st August 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2161)

No hesitation in recommending HRBS

From setting up the account to transferring funds across to our 90 Day Notice account, we have not had any frustrations, lack of understanding of our sector or long waits for resolutions. The call centre staff have always gone above and beyond to help with my query and have answered the phone in a timely manner. Reviewed on: 3rd September 2026

Excellent telephone support this afternoon

Excellent telephone support this afternoon Reviewed on: 3rd September 2026

Problem sorted

I don't use the internet, so made an appointment with H&R to open an ISA. But the afternoon before, another building society failed to produce the promised cheque of funds from a matured account which I needed for the investment. I had to accept an inter-bank transfer to my current account instead, and arrived in Rugby - 20 miles from home - the following day unsure whether the funds would have cleared. I was very pleased when Neil was able to suggest a couple of ways to deal with this which didn't involve another 20-mile trip! Reviewed on: 3rd September 2026

On line log in help

Alice helped my self and my husband sort out a problem with my husband's on line log in. She was extremely helpful and patient. It was all done over the phone and she waited for me to log in and out to make sure everything worked - BRILLIANT! Reviewed on: 3rd September 2026

Excellent customer service...

I came in to set up an ISA following Rita letting me know that the ISA interest rates had gone up twice recently. I had an appointment with Rita and she explained things really clearly, and was so helpful, polite and able to answer all my questions. This is why I love the Hinckley and Rugby at South Wigston, it's the personal face to face service. Always greeted with a smile. I'd also like to thank Linda who recently recommended looking at other savings accounts to increase my interest rate. I opened that new savings account with hinckley and rugby and am getting 4% Reviewed on: 3rd September 2026

New ISA account

Neil was very helpful in finding me a better deal on my Isa account, talking me through my options and opened a new account for me while I waited. Reviewed on: 31st August 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We’re delighted to hear that Neil was so helpful in finding a better deal for your ISA and took the time to talk you through your options. It’s great to know he was able to make the process straightforward and get your new account opened for you during your visit. We’ll be sure to pass your kind comments on to Neil. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st September 2026

Friendly and efficient

The staff were very friendly and efficient with good advise, and all of my questions were answered. I came away from my appointment feeling very happy and confident that my requests would be dealt with quickly. Reviewed on: 30th August 2026

Reply from Hinckley & Rugby Building Society Hi Jan, Thank you for your lovely feedback. We’re so pleased to hear that you found our staff friendly and efficient, and that they were able to answer all your questions and provide advice that left you feeling happy and confident. It’s great to know you felt well looked after during your appointment. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st September 2026

Visit to your Nuneaton Branch

We saw a lovely lady - Diana - who advise us about all investments we could make - very knowledgeable - and we chose one which suited us. Reviewed on: 28th August 2026

Reply from Hinckley & Rugby Building Society Hi Valerie, Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Diane was able to provide knowledgeable and helpful advice, and that she helped you find an investment option that suited your needs. We’ll be sure to pass your kind comments on to Diane. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st September 2026

Easy to open account with good interest rates

We knew what we wanted and Kasey made it very easy for us. Thank you. Reviewed on: 26th August 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for your lovely feedback. We’re delighted to hear that Kasey made the process so easy for you and helped everything go smoothly. We’ll be sure to pass your kind comments on to Kasey and the team. Thank you for choosing us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

Highly recommended

A very warm welcoming experience and very helpful customer service helped us guide our application to opening our new accounts and answered any and all of our questions honestly and thoughtfulness ensuring that I was satisfied that our account opening will be one where I feel confident and a valued customer. Reviewed on: 26th August 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you so much for your wonderful feedback. We’re delighted to hear that you received such a warm welcome and thoughtful, honest support throughout the process of opening your new accounts. It’s especially lovely to know that our team took the time to answer all your questions and helped you feel confident and valued as a customer. We really appreciate you choosing us and taking the time to share your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

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