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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2102 reviews)

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4.83

Based on 2,101 reviews, last reviewed 15th Jul 2026

61% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

We were dealt with quickly and efficiently. We were dealt with quickly and efficiently. Ian, who dealt with us, was both friendly and business like. Reviewed on: 15th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2102)

Excellent

Able to do go into a branch and talk face-to-face. Very friendly branch staff always polite and professional. A pleasure to deal with. Reviewed on: 16th July 2026

We were dealt with quickly and efficiently.

We were dealt with quickly and efficiently. Ian, who dealt with us, was both friendly and business like. Reviewed on: 15th July 2026

Reply from Hinckley & Rugby Building Society Hi Stephen, Thank you for taking the time to leave us your feedback. We're delighted to hear that you were dealt with quickly and efficiently and that Ian provided a friendly and professional service. Striking the right balance between a personal approach and efficient support is something we value, so it's great to know this was reflected in your experience. We'll be sure to pass on your kind comments to Ian. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

Visit to Coalville store.

Visited the Coalville store, very helpful dealt with everything I needed, very nice building society, very clean and seating for filling forms etc. staff helpful and knowledgeable. Reviewed on: 15th July 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave us such a positive review. We're delighted to hear that you had a great experience during your visit to our Coalville branch. It's wonderful to know that our team were helpful, knowledgeable and able to support you with everything you needed. We're also pleased that you found the branch welcoming and comfortable. We appreciate your kind comments about the environment and the service provided, and we'll be sure to share your feedback with the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

Excellent customer service

We were met by Lucy at the Coalville branch and she was amazing and dealt with everything efficiently. Reviewed on: 15th July 2026

Reply from Hinckley & Rugby Building Society Hi Emma, Thank you for taking the time to leave us a review. We're delighted to hear that Lucy provided such an amazing service during your visit to our Coalville branch. It's great to know that she dealt with everything efficiently while ensuring you received the support you needed. We'll be sure to pass on your kind feedback to Lucy, as we know she'll appreciate your recognition. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

We would recommend Indian rugby building site

Linda at the desk was very knowledgeable and very understanding when we made mistakes excellent customer service Reviewed on: 14th July 2026

Reply from Hinckley & Rugby Building Society Hi Tom, Thank you for taking the time to leave us such lovely feedback. We're delighted to hear that Linda provided excellent customer service and that her knowledge and understanding helped you during your visit. We know that things don't always go to plan, so it's great to hear that Linda was able to offer the support and reassurance you needed. We'll be sure to pass on your kind comments to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

Always a pleasure!

It’s always a pleasure to visit Nuneaton branch of Hinckley & Rugby BS! The staff there are friendly and helpful and knowledgeable. I received good service and had a nice little chat too. Keep up the good work! Reviewed on: 14th July 2026

Reply from Hinckley & Rugby Building Society Hi Carol, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you always enjoy visiting our Nuneaton branch and that our team continue to provide friendly, helpful and knowledgeable service. It's wonderful to know that you appreciated both the support you received and the personal touch of a friendly chat during your visit. We really value your kind words and will be sure to share your feedback with the team. Thank you for your continued support, and we look forward to welcoming you back again soon. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

Very helpful, pleasant and friendly manner, resolved...

Very helpful, pleasant and friendly manner, resolved queries and provided guidance. Reviewed on: 13th July 2026

Reply from Hinckley & Rugby Building Society Hi Michael, Thank you for taking the time to leave us your feedback. We're delighted to hear that you received such helpful, pleasant and friendly service. It's great to know that our team was able to resolve your queries and provide the guidance you needed. We really appreciate your kind comments and will be sure to share your feedback with the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

Query about a verification code.

Query about a verification code. Alice was very helpful, explained everything clearly.It was dealt with very professionally . Reviewed on: 10th July 2026

Reply from Hinckley & Rugby Building Society Hi Keith, Thank you for taking the time to leave us your feedback. We're delighted to hear that Alice was able to help with your verification code query and that she explained everything clearly and professionally. Providing clear guidance and making sure our members feel supported is something we value, so it's wonderful to know you had such a positive experience. We'll be sure to pass on your kind comments to Alice. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

Good old fashioned customer service..

Good old fashioned customer service from a forward thinking organisation. Unfortunately, it’s getting less and less these days. Reviewed on: 9th July 2026

Reply from Hinckley & Rugby Building Society Hi Susan, Thank you for your wonderful feedback. We're delighted to hear that you experienced the kind of customer service we're proud to provide. Combining a personal, friendly approach with forward-thinking services is something we strive for, so it's great to know this stood out to you. We really appreciate you taking the time to share your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

Great customer service

Thank you for taking time to help me with my account. Very kind and knowledgeable Reviewed on: 9th July 2026

Reply from Hinckley & Rugby Building Society Hi Leigh, Thank you for taking the time to leave us such a lovely review. We're so pleased to hear that our colleague was able to help you with your account and that you found them to be kind and knowledgeable. Your feedback is greatly appreciated, and we'll be sure to share your kind words with the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

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