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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2028 reviews)

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4.83

Based on 2,028 reviews, last reviewed 29th May 2026

414% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Great staff at Rugby Branch All the staff at my local Rugby branch are great, they are very professional and helpful as well as being friendly and welcoming. I recently went in t... Read more Reviewed on: 29th May 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (2028)

Great staff at Rugby Branch

All the staff at my local Rugby branch are great, they are very professional and helpful as well as being friendly and welcoming. I recently went in to deposit some money in to my savings account and Neil provided great service. Reviewed on: 29th May 2026

Friendly and helpful advisor

The advisor that helped us to set up our additional savings accounts at the Broughton Astley branch on Wednesday 27th May was so helpful and friendly and effectively dealt with all of our needs and questions. Reviewed on: 29th May 2026

Friendly and helpful.

Friendly and helpful. Very efficient Reviewed on: 28th May 2026

Good customer experience.

Good customer experience. Alice was extremely helpful & polite. Reviewed on: 28th May 2026

Efficient professional service

Efficient professional service from Alice meant I was able to sort out a couple of matters quickly over the phone. Reviewed on: 28th May 2026

Friendly staff well informed about the product I was...

Friendly staff well informed about the product I was interested in. Reviewed on: 27th May 2026

Reply from Hinckley & Rugby Building Society Hi Barbara, Thank you for taking the time to leave us such positive feedback. We’re so pleased to hear that our staff were friendly and able to provide you with clear and helpful information about the product you were interested in. Providing knowledgeable service and supporting our members with confidence is something we take great pride in, so your comments are very much appreciated. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th May 2026

Friendly staff who will always go the extra mile

Friendly helpful staff who always go the extra mile and actually know me and ask about family etc. Don’t see that often any more and that’s why I wouldn’t switch. Reviewed on: 22nd May 2026

Reply from Hinckley & Rugby Building Society Hi Kathy, Thank you so much for your lovely feedback. We’re delighted to hear that our team’s friendly and personal approach makes such a difference to your experience with us. Building strong relationships with our members is really important to us, so it’s wonderful to know you feel valued and recognised whenever you visit. We truly appreciate your loyalty and your kind comments about our staff going the extra mile. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th May 2026

Opening a new savings account

I went down yesterday to open a savings account and was met by Kasey Johnson a advisor that works there she was very helpful and very professional offering me all the options available made things very simple and easy for me 5 stars for her a credit for the company. Reviewed on: 21st May 2026

Reply from Hinckley & Rugby Building Society Hi Roy, Thank you for your fantastic feedback! We’re delighted to hear that Kasey at our branch provided such helpful and professional guidance when opening your savings account. It’s wonderful that she made the process simple and easy for you—5 stars indeed! We’ll be sure to pass on your kind words to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Excellent service

Helpful . Friendly advice from Neil at the Rugby branch Reviewed on: 21st May 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for your feedback! We’re delighted to hear that Neil at our Rugby branch provided helpful and friendly advice. It’s great to know our team made your experience a positive one. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Friendly, patient and professional.

Friendly, patient and professional guidance given by Neil at Rugby’s branch of Hinckley & Rugby Building Society today when I opened my first Cash ISA account with them, taking time to explain my options in simple terms. The whole process gave me peace of mind, my questions were all answered clearly and I left feeling satisfied my money is in a safe place. Reviewed on: 20th May 2026

Reply from Hinckley & Rugby Building Society Hi Janice, Thank you for your wonderful feedback! We’re thrilled to hear that Neil at our Rugby branch provided such friendly, patient, and professional guidance when opening your first Cash ISA. It’s fantastic that the process gave you peace of mind and that all your questions were answered clearly. Knowing our members feel confident and supported is exactly what we aim for. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

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