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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2129 reviews)

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4.84

Based on 2,128 reviews, last reviewed 10th Aug 2026

68% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Kasey was friendly & efficient. Kasey was friendly & efficient. The ISA applications were prepared quickly and she apologised for the temperature in branch as air con had broken (pls... Read more Reviewed on: 10th August 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2129)

Great branch and lovely staff

Very friendly, easy to talk to and arranging everything Reviewed on: 10th August 2026

Kasey was friendly & efficient.

Kasey was friendly & efficient. The ISA applications were prepared quickly and she apologised for the temperature in branch as air con had broken (pls fix for the poor staff & customers !) Reviewed on: 10th August 2026

Professional, friendly and helpful service.

After my savings account matured I wanted to set up a follow on account and a new savings account. I was unsure what savings account to open and was assisted by Kasey who guided me through my options. Also, helping me complete the registration. Making the experience pleasant and fuss free. Always get great professional service when visiting the branch from all the team. Reviewed on: 8th August 2026

Staff were very friendly and helpful.

Staff were very friendly and helpful. Jo served us and was both of these. Reviewed on: 5th August 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us a review. We're delighted to hear that you found our staff to be friendly and helpful, and that Jo provided such a positive experience during your visit. We'll be sure to pass your kind feedback on to Jo, who will appreciate your recognition. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 6th August 2026

Helpful staff

Jo was really helpful, I didn’t have an appointment but she saw me straight away. Reviewed on: 4th August 2026

Reply from Hinckley & Rugby Building Society Hi Clare, Thank you for taking the time to leave us a review. We're delighted to hear that Jo was able to help you and that, despite not having an appointment, she was able to see you straight away. Providing a friendly and helpful service to our members is very important to us, and we'll be sure to pass your kind comments on to Jo. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 6th August 2026

Child Savings Accounts

I'd like to thank Kasey at the Castle Street branch for the excellent service she provided during both of my visits to open four children's savings accounts. Throughout the process, she went above and beyond to help, making everything as straightforward and stress-free as possible. Her kindness, patience, and willingness to do everything she could to assist made a real difference. Kasey was professional, knowledgeable, and genuinely cared about helping us. She is a credit to the branch, and I couldn't have asked for better service. Thank you, Kasey. Reviewed on: 4th August 2026

Reply from Hinckley & Rugby Building Society Hi Shree, Thank you for taking the time to share such a wonderful review. We're delighted to hear about the excellent service Kasey provided during your visits to open your children's savings accounts. It's fantastic to know that her kindness, patience and willingness to help made the process straightforward and stress-free for you. We'll be sure to pass your lovely comments on to Kasey and the Castle Street branch team. We're sure she'll be delighted to know that her professionalism, knowledge and care made such a positive difference. Feedback like this is a great reminder of the value of providing a friendly and supportive service to our members. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 6th August 2026

customer service

Excellent customer service and guidance. Reviewed on: 3rd August 2026

Reply from Hinckley & Rugby Building Society Hi Andrew, Thank you for taking the time to leave us a review. We're delighted to hear that you received excellent customer service and guidance from our team. Providing helpful support and making sure our members feel confident with their decisions is very important to us, so we really appreciate your kind feedback. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 6th August 2026

Excellent friendly see from Kasey.

Excellent friendly see from Kasey. Reviewed on: 3rd August 2026

Reply from Hinckley & Rugby Building Society Hi Greg, Thank you for taking the time to leave us a review. We're delighted to hear that you received excellent and friendly service from Kasey. We'll be sure to pass your kind feedback on to Kasey, who will really appreciate your recognition. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 6th August 2026

Great customer service

Jennifer carried on looking at options for me to transfer money, when I thought I wouldn't be able to. Much appreciated. Thanks Reviewed on: 3rd August 2026

Reply from Hinckley & Rugby Building Society Hi Maddy, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that Jennifer took the time to explore the options available and helped you find a way to transfer your money when you thought it might not be possible. Providing helpful and supportive service is very important to us, and we'll be sure to pass on your kind comments to Jennifer. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 6th August 2026

Appointment was on time, the manager was friendly an...

Appointment was on time, the manager was friendly and informative , she explained everything clearly and didn’t attempt to steer me in the direction of a product I hadn’t requested . Reviewed on: 2nd August 2026

Reply from Hinckley & Rugby Building Society Hi Steve, Thank you for taking the time to leave us such a positive review. We're delighted to hear that your appointment started on time and that our Branch Manager was friendly, informative and took the time to explain everything clearly. It's especially pleasing to know that you felt supported in making the right choice for your needs, without any pressure. We really appreciate your feedback and are glad you had such a positive experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 6th August 2026

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