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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1408 reviews)

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4.82

Based on 1,408 reviews, last reviewed 18th Jun 2025

38% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Great service From the first contact and enquiry to completion of the isa the stages of the process were clearly explained. Reviewed on: 18th June 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1408)

Great service

From the first contact and enquiry to completion of the isa the stages of the process were clearly explained. Reviewed on: 18th June 2025

Reply from Hinckley & Rugby Building Society Hello Nigel Thank you for taking the time to pass on your comments regarding the service you received from our South Wigston branch. It’s good to hear that our team took the time to share all the necessary information to ensure you had a good understanding of the process, and that you chose the Society for your ISA savings. Should you need any help in the future our teams would be only too happy to help, please do not hesitate to get in touch. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th June 2025

Very helpful staff!

Very helpful staff who were able to accommodate our request to schedule an appointment to allow us to open our 2-year fixed cash ISA’s at 4.08% at very short notice, prior to the interest rate change the next day. Reviewed on: 18th June 2025

Reply from Hinckley & Rugby Building Society Hi Stuart Thank you for taking the time to pass on your comments regarding the service you received from our team in Lutterworth. It’s great to hear they were able to assist you with your new Cash ISAs, and you managed to open the account at a favourable rate. Should you need any further help in the future our teams would be only too happy to help, we’re on hand when you need us. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th June 2025

We have not opened an account for a long time and th...

We have not opened an account for a long time and the the people made it so easy for us, they were very helpful Reviewed on: 16th June 2025

Reply from Hinckley & Rugby Building Society Hello Donna It’s fantastic to hear our team in Broughton Astley were able to make opening your new account hassle free, we’re very happy you chose to save with us. Should you need any future assistance at all please do not hesitate to get in touch. Thank you for taking the time to pass on your feedback. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th June 2025

Excellent customer service

The Branch Manager opened 3 new accounts for our grandchildren, she was efficient and very knowledgeable. Reviewed on: 11th June 2025

Reply from Hinckley & Rugby Building Society Hi Jayne It’s really wonderful to hear you chose the Society for savings accounts for your grandchildren. We love welcoming new savers to the Society. It’s also great to hear you were pleased with the service you received. I am confident the team in Coalville will look forward to serving you and your family in future. Should you have any queries please don’t hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th June 2025

Helpful and Friendly

Rita and Maria at Wigston branch were very helpful and friendly, in fact all staff are. Reviewed on: 10th June 2025

Reply from Hinckley & Rugby Building Society Hello Alison It’s great to hear how friendly and helpful you found our team over in South Wigston, thank you for taking the time. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th June 2025

It was fine

It was fine, a lot quicker than a bureaucratic meeting I'd had at the Coventry the previous week (an hour to get in and out of the building) Reviewed on: 6th June 2025

Reply from Hinckley & Rugby Building Society Hello Jim Thank you for taking the time to tell us how you found the service you received from our team in South Wigston. It's good to hear you were pleased overall, however should you have any specific feedback on how you think we could improve perhaps you could let the team know when you next pop in!? Or we’d be happy to receive a message from you on our website https://www.hrbs.co.uk/contact-us/ Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th June 2025

Friendly staff

Very knowledgeable & friendly staff that explained clearly about the savings account I wanted to open Reviewed on: 2nd June 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your comments about the service you received from our team in Broughton Astley. It’s great to hear that the team were able to provide you with the information you required on our accounts. Please do not hesitate to get in touch should you have any further queries. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2025

Worth considering

The service in the branch was very good. I was on a strict time limit re the car park and the counter staff tried hard to accommodate that. Having said that the Hinckley and Rugby has limitations regarding its systems and procedures. For instance you can not open a savings product online. Also. it was a bit irritating that to open any new savings account you have to fill in a questionnaire comprising of several pages, even when I have been a customer for perhaps 30 years continuously, had an existing savings account and have held several over the years. The great majority of the information requested they would already have on their systems! Also, they are unable to update the old passbook with closing interest, give out the passbook for the new product, or make a payment to you in branch for the balance being withdrawn. These have to be posted out to you later. Reviewed on: 28th May 2025

Reply from Hinckley & Rugby Building Society Hello Bernard, Thank you very much for taking the time to pass on this considered feedback. It’s encouraging to hear the team did what they could to accommodate your restrictions on time, however it also useful to hear of your frustrations with some of our processes. I have passed your comments on to our management team so they can be reviewed and taken into consideration. Please be assured that we welcome our members feedback whether good or bad, as this gives us valuable insight which can help shape our products and services in the future. With that in mind perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel. Response date: 5th June 2025

Lutterworth Branch

I visited the Lutterworth Branch, to enquire about the differing accounts on offer, after receiving a letter regarding the change in interest rates. I had no qualms in keeping my savings in a local and trusted Building Society, especially with the Lutterworth Team, who are particularly helpful and articulate. Reviewed on: 21st May 2025

Reply from Hinckley & Rugby Building Society Hello Ali, Thank you for taking the time to tell us about your experience with the Society. It’s encouraging to hear we were able to assist you with your savings following the rate change notification and that you are happy with the Society, notably our team in Lutterworth, as your local and trusted provider. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th June 2025

All round positive experience

Courteous and knowledgeable advisor was able to guide us efficiently through the setting up of our new accounts. The products offered a good interest rate and were suitable for our needs. Reviewed on: 21st May 2025

Reply from Hinckley & Rugby Building Society Hello Caroline, Thank you for taking the time to pass on your feedback about the service you received from our team in Rugby. It’s great to hear both our products and services suited your requirements and we were able to assist you with new savings accounts. Should you need any further assistance please do not hesitate to contact us, we’d be happy to help. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th June 2025

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