Repeat customer

I had such helpful, personal service when I opened my first investment account I've just opened another.

Reviewed on 20th July 2021

H&R Member Feedback

I find the H&R BS to be a friendly and helpful local building society

I found the experience involved in setting up my new savings account straightforward. I had one query and this was dealt with in a timely and efficient manner.

Reviewed on 13th July 2021

H&R Member Feedback

The HRBS is small enough to care

I experienced a much more personal level of attention than with the larger building societies. In particular I was so grateful for the help given over proving my identity, given my blindness (therefore no digital presence), which has been a major... Read more

I experienced a much more personal level of attention than with the larger building societies. In particular I was so grateful for the help given over proving my identity, given my blindness (therefore no digital presence), which has been a major stumbling block with another building society. The HRBS has all the good attributes of old-fashioned customer care.

Reviewed on 10th July 2021

H&R Member Feedback

Great service

Fantastic customer service, I felt very well informed about what savings account to set up. Very knowledgeable would definitely recommend.

Reviewed on 6th July 2021

H&R Member Feedback

Easy to deal with

Always answer the phone promptly and deal with a customer in a polite and professional way.

Reviewed on 29th June 2021

H&R Member Feedback

Mr Blower

A polite friendly and efficient service.

Reviewed on 28th June 2021

H&R Member Feedback

An excellent visit to the South Wigston office.

I received excellent, professional, helpful information and treatment from a member of staff who was also training a new member, and got everything I hoped for from my visit.

Reviewed on 25th June 2021

H&R Member Feedback

Good experience

Overall the person the dealt with was well mannered and very helpful

Reviewed on 24th June 2021

H&R Member Feedback

service

very efficient service and all staff make you feel welcome

Reviewed on 24th June 2021

H&R Member Feedback

Very good service

I would like Hinckley and Rugby to issue a single list of all my accounts and respective annual interest at the end of each financial year ( As the Coventry Building Society do ) it makes life much easier when you are doing your tax... Read more

I would like Hinckley and Rugby to issue a single list of all my accounts and respective annual interest at the end of each financial year ( As the Coventry Building Society do ) it makes life much easier when you are doing your tax returns/accounts.Otherwise their service is excellent.

Reviewed on 23rd June 2021

H&R Member Feedback

friendly and helpful

cashier helped with form filling and information

Reviewed on 22nd June 2021

H&R Member Feedback

Excellent customer service

Visited Rugby branch on 19th June to open a bond, Harriet was very helpful and pleasant. Would definitely recommend to anyone wanting in branch account.

Reviewed on 21st June 2021

H&R Member Feedback

Good service

Only just opened one of your childrens accounts, and been very helpful so far.

Reviewed on 21st June 2021

H&R Member Feedback

Personal attention

I was phoned on the day my account was maturing to check that I wanted the transfer to a 5 year fixed rate bond to go ahead as on my application form rather than the 2 year originally offered.

Reviewed on 19th June 2021

H&R Member Feedback

House Savings

I opened a joint account with my mum to encourage me to save for my house deposit. I was really pleased with the staffs helpfulness and knowledge.

Reviewed on 18th June 2021

H&R Member Feedback

Very helpful and efficient

The staff responded quickly in returning a call regarding a question, helpful and informative during the opening of a new account

Reviewed on 16th June 2021

H&R Member Feedback

visit

In difficult covid circumstances, a/c opened easily

Reviewed on 15th June 2021

H&R Member Feedback

Helpful personal service

Went into Rugby branch to close an old account and open new savings account for myself and my husband (a new HRBS customer). Although the person serving us was learning the new system installed in the previous week she was very pleasant and asked... Read more

Went into Rugby branch to close an old account and open new savings account for myself and my husband (a new HRBS customer). Although the person serving us was learning the new system installed in the previous week she was very pleasant and asked colleagues for help when needed. New account passbooks received promptly.

Reviewed on 13th June 2021

H&R Member Feedback

Excellent customer service

I needed to open additional new account quite quickly, so I emailed a query before going to the South Wigston branch. I was telephoned in good time, we discussed my needs and when I arrived in branch, everything was ready waiting for me. The staff... Read more

I needed to open additional new account quite quickly, so I emailed a query before going to the South Wigston branch. I was telephoned in good time, we discussed my needs and when I arrived in branch, everything was ready waiting for me. The staff were friendly and accommodating. Great experience.

Reviewed on 11th June 2021

H&R Member Feedback

A breath of fresh air!

Unusually for these days this building society seems to put friendliness and efficiency at the forefront of its service offer. They may be small but can beat the big boys hands down.

Reviewed on 9th June 2021

H&R Member Feedback