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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2196 reviews)

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4.84

Based on 2,196 reviews, last reviewed 28th Sep 2026

69% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Friendly and efficient, easy to use Friendly and efficient, easy to use Reviewed on: 28th September 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2196)

Friendly and efficient, easy to use

Friendly and efficient, easy to use Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Philippa, Thank you for taking the time to share your feedback. We’re delighted to hear that you find us friendly, efficient and easy to use. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Thanyou Jane for successfully sorting out my transfe...

Thanyou Jane for successfully sorting out my transfer in ISA funds, I was starting to get worried as the funds were taking longer than the usual 15 days. Jane managed to get to the bottom of the problem and successfully rectified it. Many thanks. Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Sue, Thank you for taking the time to share your feedback. We’re delighted to hear that Jane was able to resolve the issue you experienced in relation to your ISA transfer. We will be sure to pass your feedback on to Jane. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

my account locking due to failed password attempts

I called today about my account locking due to failed password attempts. the customer service person called Jennifer Williams, answered my call. She was patient, kind and helped my through my issue. she waited while I got the information needed and while I waited for emails to come through to change my password. I am very happy with the service I got today. Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Lucy, Thank you for taking the time to share your feedback. We’re delighted to hear that Jennifer was patient and kind with you and helped resolve the issue you were experiencing. We will be sure to pass your feedback on to Jennifer. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Excellent service from Jeanette.

Excellent service from Jeanette. Professional and knowledgeable but friendly and approachable. Good reader of people and situations and adapts accordingly through good listening skills. Good communication skills all round. Always happy to deal with her, always feel confident with her. Reviewed on: 27th September 2026

Reply from Hinckley & Rugby Building Society Hi Maria, Thank you for taking the time to share your feedback. We’re delighted to hear that Jeanette made such a big impression on you by being professional, knowledgeable, friendly and approachable. We are delighted to see also that Jeanette displayed great listening skills to help understand your needs. We will be sure to pass your feedback on to Jeanette. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Friendly and Thoughtful

Greeted well by staff (Neil) who was thorough and knowledgeable. Friendly with good sense of humour. Explained everything clearly. Process was quick and easy. Reviewed on: 26th September 2026

Reply from Hinckley & Rugby Building Society Hi Chrissy, Thank you for taking the time to share your feedback. We’re delighted to hear that Neil was friendly and displayed a good sense of humour while supporting you. We will be sure to pass your feedback on to Neil. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

No fuss title

Needed to sort out my finances and was all hassle free and helpful lovely staff Reviewed on: 25th September 2026

Reply from Hinckley & Rugby Building Society Hi Amanda Thank you for taking the time to share your feedback. We’re delighted to hear that our team were able to help you in a hassle free way and that you found them to be lovely. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Rung on time!

we asked to be rung a 1pm and couldn't believe to hear the phone ring at 1pm - well done Reviewed on: 25th September 2026

Reply from Hinckley & Rugby Building Society Hi Nathalie, Thank you for taking the time to share your feedback. We’re delighted to hear that you were pleasantly surprised that we rung you when we said we would - that is exactly how we like to treat our customers so we are glad you appreciated it. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Went in, opened a fixed rate bond

Went in, opened a fixed rate bond, I am not always good at filling out forms, Tracey remembered this and asked if she could help, I gratefully excepted. Reviewed on: 25th September 2026

Reply from Hinckley & Rugby Building Society Hi Jane, Thank you for taking the time to share your feedback. We’re delighted to hear that Tracey was very helpful in supporting you with your form completion. We will be sure to pass your feedback on to Tracey. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Informative and helpful.

Excellent information about my 120 day ISA account and how I could transfer it straight away into a term ISA. Very efficient, very clear, very helpful. Most impressed.. Also liked talking to a real person - important to keep branches on the high street. Reviewed on: 23rd September 2026

Reply from Hinckley & Rugby Building Society Hi Chris, Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent information and support to help you transfer your ISA and how much you value our face to face service. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd September 2026

Very friendly and helpful helping me choose which a...

Very friendly and helpful helping me choose which account to transfer my savings too Reviewed on: 23rd September 2026

Reply from Hinckley & Rugby Building Society Hi Margaret, Thank you for taking the time to share your feedback. We’re delighted to hear you found our service to be friendly and helpful and that you found the right savings account.. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd September 2026

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