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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1622)

Thank you to TOM for his excellent customer service,...

Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Dianne was great and very knowledgeable about the di...

Dianne was great and very knowledgeable about the different savings accounts. She took her time to explain it all and didn't rush me. Reviewed on: 1st March 2026

Lovely staff at the rugby branch especially Neil who...

Lovely staff at the rugby branch especially Neil who served me . very friendly and helpful Reviewed on: 1st March 2026

Great Branch

Very knowledgeable and helpful team. We always like to go into branch to see about our accounts face to face. Reviewed on: 27th February 2026

Did what it said on the tin efficient friendly service

Did what it said on the tin efficient friendly service Reviewed on: 25th February 2026

Reply from Hinckley & Rugby Building Society Hi Charlie. Thank you for your feedback. We’re really pleased to hear that you received efficient, friendly service and that we delivered exactly what you expected. Providing straightforward, reliable service is something we pride ourselves on. We appreciate you taking the time to share your experience — thank you for being a valued member. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Efficient & extremely helpful staff at Lutterworth B...

Efficient & extremely helpful staff at Lutterworth Branch - kasey, Jo & Natalie. Over previous years given useful information Reviewed on: 25th February 2026

Reply from Hinckley & Rugby Building Society Hi Mary. Thank you for your lovely feedback. We’re so pleased to hear that you’ve consistently found the team at our Lutterworth branch efficient and extremely helpful. We’ll be sure to pass on your kind comments to them — they’ll really appreciate it. Thank you for your continued support and for taking the time to share your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

In Branch ad hoc visit

We popped into Branch in Hinckley on spec to enquire about opening an account. We were seen really quickly and moved to a more private area to discuss with Kasey who was able to help us and create a the right account. Reviewed on: 24th February 2026

Reply from Hinckley & Rugby Building Society Hi Dave. Thank you for taking the time to share your experience. We’re delighted to hear that you were seen quickly when you visited our Hinckley branch and that Kasey was able to support you in finding and opening the right account. Making sure conversations can take place in a comfortable and private setting is important to us, so it’s great to know that helped you feel at ease. We’ll be sure to pass your kind comments on to Kasey and the team. Thank you for choosing to open your account with us — we’re very pleased to welcome you as members. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Happy now that I was able to get online.

Happy now that I was able to get online. Reviewed on: 21st February 2026

Reply from Hinckley & Rugby Building Society Hi Nigel. Thank you for your feedback. We’re really pleased to hear that you’re now up and running online. We know getting set up is important, and we’re glad we could help you access your account successfully. If you ever need any further assistance, our team is always happy to help. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Staff friendly and helpful.

Staff friendly and helpful.Well versed in providing the necessary information Reviewed on: 20th February 2026

Reply from Hinckley & Rugby Building Society Hi Phil. Thank you for your kind feedback. We’re delighted to hear that you found our team friendly, helpful and knowledgeable. Providing clear, accurate information so our members feel confident and well supported is very important to us. We really appreciate you taking the time to share your experience — thank you for being a valued member. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Very helpful (and patient).

Very helpful (and patient). Slow system updates - but got there in the end. Reviewed on: 20th February 2026

Reply from Hinckley & Rugby Building Society Hi Ian. We’re really pleased to hear that you found our team helpful and patient — we know how important that is, especially if things aren’t moving as quickly as they should. We’re sorry that system updates made the process feel slower on this occasion, and we appreciate your understanding while we worked through it. From time to time updates are necessary to keep everything running securely and efficiently, but we know they can sometimes cause short delays. Thank you again for taking the time to share your experience — it’s genuinely appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

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