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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2206 reviews)

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4.84

Based on 2,205 reviews, last reviewed 7th Oct 2026

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Needed an update on my 5 yr cash isa. Needed an update on my 5 yr cash isa. My initial contact ( mobile ) was answered promptly & my questions were answered with speed & efficiency. Howev... Read more Reviewed on: 7th October 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2206)

Graham Field.

Having been a customer of Hinckley & Rugby for many years via their Rugby Branch I have always experienced excellent service from the members of staff. In actual fact it is always a pleasure to visit the branch and enjoy the friendly atmosphere which prevails. Reviewed on: 8th October 2026

Needed an update on my 5 yr cash isa.

Needed an update on my 5 yr cash isa. My initial contact ( mobile ) was answered promptly & my questions were answered with speed & efficiency. However towards the end of the call contact was lost with you entirely due to my mobile phone. I can’t remember the ladies name but she was very reassuring ( l was impressed). On my call back l spoke with another colleague ( Alice ) who completed all questions and gave me complete confidence. Thank both of you. Reviewed on: 7th October 2026

Reply from Hinckley & Rugby Building Society Hi David, Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that both colleagues you spoke with provided prompt, efficient, and reassuring support when you contacted us about your 5 Year Cash ISA. It's especially pleasing to know that, despite your mobile signal interrupting the initial call, the colleague you first spoke with left such a positive impression, and that Alice was able to continue the conversation and answer all your remaining questions with confidence and professionalism. We'll be sure to pass your kind comments on to Alice and the wider team. Thank you again for your feedback and for choosing us. We're pleased we were able to provide the support and reassurance you needed. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th October 2026

My questions were investigated thoroughly and profes...

My questions were investigated thoroughly and professionally. Reviewed on: 6th October 2026

Reply from Hinckley & Rugby Building Society Hi Anthony, Thank you for taking the time to leave your review. We're pleased to hear that your questions were investigated thoroughly and handled in a professional manner. We understand how important it is to receive clear and comprehensive information, and it's great to know that you felt supported throughout the process. Thank you for your feedback and for choosing us. We look forward to assisting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th October 2026

Jenny was super, very helpful

Jenny was super, very helpful! I got all the info I needed Reviewed on: 4th October 2026

Reply from Hinckley & Rugby Building Society Hi Dan, Thank you for taking the time to leave your review. We're delighted to hear that Jenny was so helpful and that she provided all the information you needed. Delivering clear, friendly support is something we pride ourselves on, so it's wonderful to know you had such a positive experience. We'll be sure to pass your kind comments on to Jenny, who will be pleased to hear your feedback. Thank you for choosing us, and we look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th October 2026

Good savings range

Paperwork hard to follow and would prefer payment direct to my none h&r account, but could not see an option for that. Call from branch excellent Reviewed on: 4th October 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We're pleased to hear that you received excellent service from our branch team and found the follow-up call helpful. We're sorry to learn that some of the paperwork was difficult to follow and that you were unable to see an option to have your payment made directly to your non H&R account. We appreciate you highlighting this, as feedback like yours helps us identify areas where we can improve both our processes and communications. Thank you again for your comments and for helping us improve the service we provide. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th October 2026

Helpful advice on 60 Day account...

Very helpful advice on how to manage the 60 Day account because I have been trying to buy a house but have had a few set backs so have had to ask for cancellation and then change my plans several times. Reviewed on: 2nd October 2026

Reply from Hinckley & Rugby Building Society Hi Ann, Thank you for taking the time to leave your review. We're pleased to hear that our team was able to provide helpful advice and support with managing your 60 Day Account during what sounds like a challenging and often-changing house-buying journey. We understand that plans don't always go as expected, and it's great to know that the guidance you received helped you navigate the changes and make the right decisions for your circumstances. We're glad we could assist you along the way. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th October 2026

Efficient service, very friendly and helpful

Efficient service, very friendly and helpful Reviewed on: 2nd October 2026

Reply from Hinckley & Rugby Building Society Hi Amanda, Thank you for taking the time to share your feedback. We're delighted to hear that you found our service efficient, friendly, and helpful. Providing excellent service and making our members feel supported is very important to us, so it's wonderful to know we met your expectations. Thank you for choosing us, and we look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th October 2026

Neil was professional, polite but friendly.

Neil was professional, polite but friendly and put me at ease straight away. I knew what Investment I wanted to make but there were questions I needed to ask. He answered them all and helped me with the forms. I left feeling relieved that everything had gone well and very happy to have met him. Reviewed on: 1st October 2026

Reply from Hinckley & Rugby Building Society Hi Carol, Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Neil made you feel at ease from the outset and provided the professional, friendly support you needed. It's great to know he was able to answer all your questions, help with the paperwork, and ensure the investment process went smoothly for you. We'll be sure to pass on your kind comments to Neil, who I'm sure will be pleased to hear how much you appreciated his assistance. Thank you for choosing us, and we're delighted that you left feeling relieved and happy with your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th October 2026

ISA Purchase..

Ollie,The customer assitant wasHe very knowledgable about the product we required. He was a very pleasant young man. Reviewed on: 29th September 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave your review. We're delighted to hear that Ollie was able to help you with the product you were looking for. It's great to know that you found him knowledgeable, professional and pleasant throughout your experience. We'll be sure to pass your kind comments on to him, as feedback like this is always appreciated. Thank you for being a valued member. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st October 2026

Slow to get through but very god response.

Phoned twice and on each occasion waied nearly 5 minutes befre being offered call back. Had to leave messages early yesterday afternoon and again this morning but Alice responded to the first message at arond 12:30 today. Very helpful in answering all my questions. Reviewed on: 29th September 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to share your feedback. We're sorry to hear that you experienced a longer wait than expected when trying to reach us, and that you needed to leave messages before receiving a response. We're pleased to hear that Alice was able to get back to you and provide helpful answers to all of your questions. We'll be sure to pass on your kind comments to her. We also appreciate your feedback regarding the waiting times, as it helps us identify areas where we can improve our service. Thank you for being a valued member. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st October 2026

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