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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2181 reviews)

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4.84

Based on 2,181 reviews, last reviewed 16th Sep 2026

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

My query was about savings accounts for Club, Charit... My query was about savings accounts for Club, Charity and Trusts. Jennifer Williams helped me and gave me concise and very helpful advice Reviewed on: 16th September 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2181)

My query was about savings accounts for Club, Charit...

My query was about savings accounts for Club, Charity and Trusts. Jennifer Williams helped me and gave me concise and very helpful advice Reviewed on: 16th September 2026

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback. We’re delighted to hear that Jennifer was so helpful supporting you with your query about savings accounts for Club, Charity and Trusts. We’ll be sure to pass your kind words on to Jennifer. Thank you for choosing to stay with Hinckley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Nice lady at counter

Very helpful and found a solution. Very good customer service and friendly Reviewed on: 16th September 2026

Reply from Hinckley & Rugby Building Society Hi George, Thank you for taking the time to share your feedback. We’re delighted to hear that we helped you find a solution and were customer focused and friendly. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Went into south wigston a week ago to check isa rates.

Went into south wigston a week ago to check isa rates. They made us an appointment with Rita for 16th Sept to sort out paperwork. Rita was very pleasant and knowledgeable and efficient. Reviewed on: 16th September 2026

Reply from Hinckley & Rugby Building Society Hi Lynn, Thank you for taking the time to share your feedback. We’re delighted to hear that Rita was pleasant, knowledgeable and efficient in supporting you. We’ll be sure to pass your kind words on to Rita. Thank you for choosing to stay with Hinckley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Very happy with the service provided

Very happy with the service provided Reviewed on: 15th September 2026

Reply from Hinckley & Rugby Building Society Hi Howard, Thank you for taking the time to share your lovely feedback about our service. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

First rate on all counts.

Every dealing I have had with H&R BS staff is first rate. They are helpful, informative, patient, clear in their communication, thoroughly professional and use an appropriately friendly tone. A genuine pleasure to deal with.Their rates are good. They have on-line and indeed face to face counter service in several locations. Reviewed on: 14th September 2026

Reply from Hinckley & Rugby Building Society Hi Hilary, Thank you for taking the time to share your lovely feedback about your dealings with our colleagues. We are so pleased you find the teams to be friendly, helpful, informative and patient and that they provide you with clear information.. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

I thought I had mislaid my online login and password...

I thought I had mislaid my online login and password, but Alice soon realised I hadn't actually signed up for online banking with you! She explained what I had to do clearly and didn't make me feel foolish!! Reviewed on: 14th September 2026

Reply from Hinckley & Rugby Building Society Hi Michele, Thank you for taking the time to share your lovely feedback. We’re delighted to hear that Alice was so kind and helpful when helping you out with your password reset. We’ll be sure to pass your kind comments on to Alice. Thank you for choosing Hinckley & Rugby and for sharing your experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Excellent customer service at a...

Responsive helpful accessible customer service at all times Reviewed on: 14th September 2026

Reply from Hinckley & Rugby Building Society Hi Richard, Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you are so positive about your experiences when dealing with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Excellent team at Coalville.

Excellent team at Coalville. Good advice on savings. Very patient and knowledgeable. Reviewed on: 13th September 2026

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your lovely feedback about our Coalville team and we're delighted to hear you had a great experience with them. We’ll be sure to pass your kind comments on to the team. Thank you for choosing Hinckley & Rugby and for sharing your experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Ollie is so patient,and very carefully ,actioned my...

Ollie is so patient,and very carefully ,actioned my request ,explaining to me what he had done.As a senior citizen who needs a little help,l felt very at ease,.and he didn’t rush me .Ollie is a credit to H&R , Thank you Reviewed on: 11th September 2026

Reply from Hinckley & Rugby Building Society Hi Lilian, Thank you for taking the time to share your lovely feedback. We’re delighted to hear that Ollie looked after you so well and was patient and very careful in actioning your request. We’ll be sure to pass your kind comments on to Ollie. Thank you for choosing Hinckley & Rugby and for sharing your experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th September 2026

Always helpful service - Jennifer.

Jennifer was warm, engaging and helpful. My call related to transfer of funds, all the aspects of the transaction were explained, and I was steered towards other useful services. Reviewed on: 10th September 2026

Reply from Hinckley & Rugby Building Society Hi Clinton, Thank you for taking the time to share your lovely feedback. We’re delighted to hear that Jennifer was warm, engaging and helpful, and that she took the time to clearly explain all aspects of your funds transfer. It’s also great to know that she was able to highlight other services that may be useful to you. We’ll be sure to pass your kind comments on to Jennifer. Thank you for choosing Hinckley & Rugby and for sharing your experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 10th September 2026

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