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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2166 reviews)

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4.84

Based on 2,164 reviews, last reviewed 4th Sep 2026

69% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Satisfaction, from a customer.... Diane at Nuneaton branch was friendly, helpful and informative .... a credit to the brand..... Reviewed on: 4th September 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2166)

outstanding service from Sydney.

I rang and received outstanding service from Sydney. I got through straight away with no wait. Sydney was very friendly and polite. She spoke steadily and clearly and was very easy to understand. I asked lots of specific questions about an ISA transfer. She confidently answered them all and made sure I fully understood. Nothing was too much trouble. It was a pleasure to speak to her.Thank you very much Reviewed on: 5th September 2026

Excellent experience

Rita in south wigston was extremely helpful, friendly and patient. All staff friendly in the branch. Nice to see a branch open with staff in Reviewed on: 5th September 2026

Satisfaction, from a customer....

Diane at Nuneaton branch was friendly, helpful and informative .... a credit to the brand..... Reviewed on: 4th September 2026

Great customer service from Alice

Alice was incredibly helpful with what could have been a fairly complex enquiry, and did it all in a polite and friendly manner Reviewed on: 4th September 2026

Came in off the street and Rita was very helpful, op...

Came in off the street and Rita was very helpful, opened savings account with her help..Thanks. Reviewed on: 4th September 2026

No hesitation in recommending HRBS

From setting up the account to transferring funds across to our 90 Day Notice account, we have not had any frustrations, lack of understanding of our sector or long waits for resolutions. The call centre staff have always gone above and beyond to help with my query and have answered the phone in a timely manner. Reviewed on: 3rd September 2026

Excellent telephone support this afternoon

Excellent telephone support this afternoon Reviewed on: 3rd September 2026

Problem sorted

I don't use the internet, so made an appointment with H&R to open an ISA. But the afternoon before, another building society failed to produce the promised cheque of funds from a matured account which I needed for the investment. I had to accept an inter-bank transfer to my current account instead, and arrived in Rugby - 20 miles from home - the following day unsure whether the funds would have cleared. I was very pleased when Neil was able to suggest a couple of ways to deal with this which didn't involve another 20-mile trip! Reviewed on: 3rd September 2026

On line log in help

Alice helped my self and my husband sort out a problem with my husband's on line log in. She was extremely helpful and patient. It was all done over the phone and she waited for me to log in and out to make sure everything worked - BRILLIANT! Reviewed on: 3rd September 2026

Excellent customer service...

I came in to set up an ISA following Rita letting me know that the ISA interest rates had gone up twice recently. I had an appointment with Rita and she explained things really clearly, and was so helpful, polite and able to answer all my questions. This is why I love the Hinckley and Rugby at South Wigston, it's the personal face to face service. Always greeted with a smile. I'd also like to thank Linda who recently recommended looking at other savings accounts to increase my interest rate. I opened that new savings account with hinckley and rugby and am getting 4% Reviewed on: 3rd September 2026

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