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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2117 reviews)

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4.84

Based on 2,117 reviews, last reviewed 30th Jul 2026

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Staff are always friendly and respectful. Staff are always friendly and respectful. Especially dianne and the team. Reviewed on: 30th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2117)

Staff are always friendly and respectful.

Staff are always friendly and respectful. Especially dianne and the team. Reviewed on: 30th July 2026

Excellent efficiency.

I requested closure of one of my accounts by letter. This was carried out in a most efficient timeframe so much so that I was most surprised to find the closing balance in my Bank account the day after I posted my request. This is not what I normally experience in similar situations with other financial institutions. Reviewed on: 29th July 2026

Efficient pleasant service on opening savings account

Efficient pleasant service on opening savings account Reviewed on: 29th July 2026

Friendly staff who wanted to help me.

Friendly staff who wanted to help me. Arranged a one to one appointment to discuss my requirements in depth and in confidence, which was greatly appreciated Reviewed on: 27th July 2026

Reply from Hinckley & Rugby Building Society Hi Jessie, Thank you for taking the time to share your feedback. We're delighted to hear that our team made you feel welcome and took the time to understand your requirements. It's great to know that your one-to-one appointment provided the opportunity to discuss everything in depth and in confidence, and that you found this helpful. We really appreciate your kind comments and look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th July 2026

Went in to sort out saving

Went in to sort out saving and before i knew i am sorted and walking out the door Thank you Marie Reviewed on: 27th July 2026

Reply from Hinckley & Rugby Building Society Hi Pat, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that Marie made arranging your savings so quick and straightforward, and that everything was sorted before you knew it. We'll be sure to pass your kind words on to her. Thank you for choosing us, and we look forward to welcoming you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th July 2026

Excellent advice given from Neil

Excellent advice given from Neil Reviewed on: 25th July 2026

Reply from Hinckley & Rugby Building Society Hi Kate, Thank you for taking the time to leave us a wonderful review. We're so pleased to hear that Neil was able to provide you with excellent advice. We'll be sure to pass your kind comments on to him, as we're sure he'll really appreciate them. Thank you for choosing us, and we look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th July 2026

Very helpful and very polite new exactly what we nee...

Very helpful and very polite new exactly what we needed. Reviewed on: 24th July 2026

Reply from Hinckley & Rugby Building Society Hi Niko, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that our colleague was so helpful and polite, and that they were able to provide exactly the support you needed. We really appreciate your kind feedback and look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th July 2026

Rita looked after us very well and talked us through...

Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Reply from Hinckley & Rugby Building Society Hi Roger, Thank you for your lovely review. We're delighted to hear that Rita looked after you so well and took the time to guide you through every step of the process. Providing clear, supportive service is something we really value, and we'll be sure to pass your kind comments on to Rita. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

I was having problems logging into my Accounts.

I was having problems logging into my Accounts.But a telephone call to Alice in your Customers Services.resolved the issue very quickly..Excellent Customer Service. Reviewed on: 21st July 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us such positive feedback. We're delighted to hear that Alice was able to quickly resolve the issue you were experiencing when logging into your accounts. It's great to know you received the excellent customer service we aim to provide, and we'll be sure to pass your kind comments on to Alice. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

Rugby branch staff always on hand to assist customer...

Rugby branch staff always on hand to assist customers in a professional & polite manner. Much better service than mainstream banks. Local branch & straightforward products help make transactions easy. Reviewed on: 20th July 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for your fantastic feedback. We're delighted to hear that our Rugby branch team are always on hand to provide professional and polite service. It's also wonderful to know that you value our local branch, straightforward products and the ease of banking with us. We really appreciate your kind comments and your comparison to the service you've experienced elsewhere. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

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