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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1418 reviews)

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4.82

Based on 1,418 reviews, last reviewed 13th Aug 2025

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Excellent Service I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the right account ... Read more Reviewed on: 13th August 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1418)

Excellent Service

I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the right account for my circumstances. There was no hurry, no pressure. I felt valued, something which can be rare for those of us in the OAP pigeon hole! Reviewed on: 13th August 2025

Well put together answers and questions knew what wa...

Well put together answers and questions knew what was required. Reviewed on: 12th August 2025

Very efficient transferring my 120 day account into...

Very efficient transferring my 120 day account into a fixed rate cash ISA. Reviewed on: 11th August 2025

Always friendly and helpful staff.

Always friendly and helpful staff. Nice to have a local branch, you can ask questions face to face. Reviewed on: 9th August 2025

Friendly and professional staff at the Nuneaton branch.

Friendly and professional staff at the Nuneaton branch. Especially pleased with Di, who offered me great advice, and talked me through all of the different savings products on offer. Always friendly and welcoming at Nuneaton, a great team. Reviewed on: 31st July 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Diane. We’re thrilled to hear that you had such a positive experience at our Nuneaton branch. Di will be especially pleased to know her advice and support made a difference; she’s a valued member of our team. It’s great to know the whole branch continues to provide a friendly and professional service. We’ll be sure to pass your kind words on to everyone at Nuneaton! Please do not hesitate to reach out such you need any further support and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

Savings Account

Michele was extremely helpful and has always been so whenever my wife and I have met her Reviewed on: 28th July 2025

Reply from Hinckley & Rugby Building Society Hello Brain and thank you for your feedback for Michelle, it’s great to hear you find her to be consistently helpful. Our team takes great pride in supporting our members and providing a personal service, so it’s always rewarding to hear when that effort is valued and noteworthy. Please do not hesitate to reach out such you need any further support and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

Manager and staff of Rugby branch extremely helpful...

Manager and staff of Rugby branch extremely helpful when I needed to manage my mother’s account remotely. Very prompt and efficient service. Reviewed on: 26th July 2025

Reply from Hinckley & Rugby Building Society Many thanks for taking the time to pass on your feedback about your experience with our team in our Rugby branch. I’m very pleased to hear that they were able to assist you with the management of your mother’s account, and that you found them to be helpful and efficient. We take pride in the personal service our branch teams are able to provide, so it’s always encouraging to hear that it’s valued by our members. Please do not hesitate to reach out such you need any further support and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

Mandy at Hinckley & Rugby South Wigston was very hel...

Mandy at Hinckley & Rugby South Wigston was very helpful. Reviewed on: 18th July 2025

Reply from Hinckley & Rugby Building Society Hello Alice and thank you for taking the time to tell us about the service you received from Mandy in our team in South Wigston. It’s always great to hear that our people are helpful, as that’s exactly what we’re here for. Should you need any further assistance please do not hesitate to reach out. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd July 2025

I was given the information I needed in a friendly a...

I was given the information I needed in a friendly and helpful way . I had applied for a cash ISA and at the appointment I was guided through the whole process in a very friendly way and everything was explained fully.. Reviewed on: 15th July 2025

Reply from Hinckley & Rugby Building Society Hello Margaret, Thank you so much for taking the time to share your feedback about your recent visit to our Lutterworth branch. We’re delighted to hear that our team was able to support you in opening your new ISA savings account and that you felt well looked after during your visit. Providing a personal service is something we take great pride in, so it’s rewarding to know that this was reflected in your experience. Your kind words mean a lot to us and will be shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

Very Helpful and all questions answered

Very Helpful and all questions answered Reviewed on: 9th July 2025

Reply from Hinckley & Rugby Building Society Hello Mark Many thanks for taking the time to send us your feedback. It’s great to hear our team in South Wigston were able to assist you with your savings and answer all your questions. We take great pride in the face-to-face services offered by our branch teams, please do not hesitate to pop in, or get in touch, whenever you require any assistance or have any further queries. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

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