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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2156 reviews)

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4.84

Based on 2,156 reviews, last reviewed 31st Aug 2026

68% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

New ISA account Neil was very helpful in finding me a better deal on my Isa account, talking me through my options and opened a new account for me while I waited. Reviewed on: 31st August 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2156)

New ISA account

Neil was very helpful in finding me a better deal on my Isa account, talking me through my options and opened a new account for me while I waited. Reviewed on: 31st August 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We’re delighted to hear that Neil was so helpful in finding a better deal for your ISA and took the time to talk you through your options. It’s great to know he was able to make the process straightforward and get your new account opened for you during your visit. We’ll be sure to pass your kind comments on to Neil. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st September 2026

Friendly and efficient

The staff were very friendly and efficient with good advise, and all of my questions were answered. I came away from my appointment feeling very happy and confident that my requests would be dealt with quickly. Reviewed on: 30th August 2026

Reply from Hinckley & Rugby Building Society Hi Jan, Thank you for your lovely feedback. We’re so pleased to hear that you found our staff friendly and efficient, and that they were able to answer all your questions and provide advice that left you feeling happy and confident. It’s great to know you felt well looked after during your appointment. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st September 2026

Visit to your Nuneaton Branch

We saw a lovely lady - Diana - who advise us about all investments we could make - very knowledgeable - and we chose one which suited us. Reviewed on: 28th August 2026

Reply from Hinckley & Rugby Building Society Hi Valerie, Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Diane was able to provide knowledgeable and helpful advice, and that she helped you find an investment option that suited your needs. We’ll be sure to pass your kind comments on to Diane. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st September 2026

Easy to open account with good interest rates

We knew what we wanted and Kasey made it very easy for us. Thank you. Reviewed on: 26th August 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for your lovely feedback. We’re delighted to hear that Kasey made the process so easy for you and helped everything go smoothly. We’ll be sure to pass your kind comments on to Kasey and the team. Thank you for choosing us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

Highly recommended

A very warm welcoming experience and very helpful customer service helped us guide our application to opening our new accounts and answered any and all of our questions honestly and thoughtfulness ensuring that I was satisfied that our account opening will be one where I feel confident and a valued customer. Reviewed on: 26th August 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you so much for your wonderful feedback. We’re delighted to hear that you received such a warm welcome and thoughtful, honest support throughout the process of opening your new accounts. It’s especially lovely to know that our team took the time to answer all your questions and helped you feel confident and valued as a customer. We really appreciate you choosing us and taking the time to share your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

Courteous and kind

Knew exactly what she was talking about very courteous pleasant woman gave us quite good info Reviewed on: 26th August 2026

Reply from Hinckley & Rugby Building Society Hi Tom, Thank you for your lovely feedback. We’re delighted to hear that you found our team member knowledgeable, courteous and pleasant, and that she was able to provide you with helpful information. We really appreciate you taking the time to share your experience and will pass your kind comments on to the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

First Class Building Society

I have no hesitation in recommending The Hinckley & Rugby Building Society, I have received nothing but first class service since opening my account some years ago. Reviewed on: 25th August 2026

Reply from Hinckley & Rugby Building Society Hi Susan, Thank you so much for your wonderful feedback and for recommending The Hinckley & Rugby Building Society. We’re delighted to hear that you’ve received first-class service since opening your account with us. It means a great deal to know that we’ve continued to provide a positive experience over the years, and we really appreciate your loyalty and kind words. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

Best building society

The process of opening Isas was very straightforward and the staff were magnificent,very polite and helpful,there communication was outstanding,Diane well done. Reviewed on: 25th August 2026

Reply from Hinckley & Rugby Building Society Hi Rico, Thank you so much for your fantastic feedback. We’re delighted to hear that opening your ISAs was so straightforward and that you found the team polite, helpful and excellent at keeping you informed. It’s especially lovely to hear your praise for Diane – we’ll be sure to pass your kind words on to her. We really appreciate you taking the time to share your experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

Cash ISA

Staff were knowledgable and helpful in completing an application for a Fixed rate cash ISA. Only issue was when trying to do a bank transfer the account number had 3 spaces within it and this is misleading as I could only enter the account number without spaces. Reviewed on: 24th August 2026

Reply from Hinckley & Rugby Building Society Hi Pam Thank you for taking the time to share your feedback. We’re pleased to hear that our team were knowledgeable and helpful when completing your Fixed Rate Cash ISA application. We’re sorry for the confusion when making your bank transfer. We appreciate you highlighting the formatting of the account number and how this could be misleading when entering the details without spaces. We’ll make sure your feedback is shared with the relevant team for consideration. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

Excellent Service

The customer service was excellent, no pressure, all questions answered and any concerns dealt with. We always feel that we can ask any questions and they will be dealt with promptly and efficiently. Reviewed on: 23rd August 2026

Reply from Hinckley & Rugby Building Society Hi Gillian, Thank you so much for your wonderful feedback. We’re delighted to hear that you received excellent customer service and felt comfortable asking questions without any pressure. It’s particularly lovely to know that you feel your questions and concerns are always dealt with promptly and efficiently. We really appreciate your continued trust in us and taking the time to share your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th August 2026

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