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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2224 reviews)

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4.84

Based on 2,224 reviews, last reviewed 21st Oct 2026

3% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

10%

Latest highest rating:

5

Excellent customer service The staff went out of their way to be as helpful as possible. Reviewed on: 21st October 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2224)

Excellent customer service

The staff went out of their way to be as helpful as possible. Reviewed on: 21st October 2026

Reply from Hinckley & Rugby Building Society Hi Mrs Bassett, Thank you for taking the time to leave your feedback. We're delighted to hear that our team went out of their way to be as helpful as possible. Providing friendly, supportive service and ensuring our members feel valued is at the heart of what we do, so it's wonderful to know that this was reflected in your experience. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

HRBS Allan m morris

Most helpful calm easy explained in detail and understanding Reviewed on: 20th October 2026

Reply from Hinckley & Rugby Building Society Hi Allan, Thank you for taking the time to leave your feedback. We're delighted to hear that you found our colleague to be helpful, calm and understanding. Providing clear explanations and taking the time to support our members is something we pride ourselves on, so it's wonderful to know that your experience reflected this. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

Fast account opening

Posted the form on Saturday and could see the new account opened on Monday evening Reviewed on: 20th October 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We're pleased to hear that your new account was opened so quickly after you posted your application form. We understand how important a smooth and efficient account opening process is, and it's great to know that everything was set up and visible to you by Monday evening. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

I was welcomed by cashier Jeannette and she explaine...

I was welcomed by cashier Jeannette and she explained everything as I opened my savings account. Reviewed on: 19th October 2026

Reply from Hinckley & Rugby Building Society Hi Janet, Thank you for taking the time to leave your feedback. We're delighted to hear that Jeannette gave you a warm welcome and took the time to explain everything as you opened your savings account. We understand how important it is to feel informed and supported when managing your savings, and we're pleased that Jeannette made the process clear and straightforward for you. We'll be sure to pass your kind comments on to her. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

rang for help, got brilliant response from Alice.

rang for help, got brilliant response from Alice. finally got on line with new portal. having a senior moment... Reviewed on: 19th October 2026

Reply from Hinckley & Rugby Building Society Hi Steven, Thank you for taking the time to leave your feedback. We're delighted to hear that Alice provided such a brilliant response when you called for help. Getting started with a new online portal can sometimes be a little challenging, and we're pleased that Alice was able to guide you through the process and help you get online successfully. We’re sure many of us can relate to having the occasional "senior moment"! We'll be sure to pass your kind comments on to Alice. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

Great customer service

Becky (I think her name was) opened 2 accounts for me and was lovely. Explained everything and checked if she didn’t know the answer to my questions Reviewed on: 19th October 2026

Reply from Hinckley & Rugby Building Society Hi Gail, Thank you for taking the time to leave your feedback. We're delighted to hear that Becky was able to help you open your accounts and that you found her friendly and supportive throughout the process. It's great to know that she took the time to explain everything clearly and wasn't afraid to double-check when needed to ensure you received the correct information. Providing this level of service is something we strive for, and we'll be sure to pass your kind comments on to her. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

Fast, reliable and trustworthy

Great experience and the service is very good and fast. Will highly recommend. Reviewed on: 18th October 2026

Reply from Hinckley & Rugby Building Society Hi Varinder, Thank you for taking the time to leave your feedback. We're delighted to hear that you had a great experience and found our service to be both fast and efficient. It's especially pleasing to know that you would highly recommend us, as recommendations from our members mean a great deal to us. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

Chloe is a real asset to H&R

Chloe was very helpful in going through the savings options available as our bond was about to mature. She took the time to listen to our requirements and laid out possible products that would meet them. Even though we didn't have an appointment, at no time did we feel rushed into making a decision. Reviewed on: 17th October 2026

Reply from Hinckley & Rugby Building Society Hi Dicky, Thank you for taking the time to share your feedback. We're delighted to hear that Chloe was able to help you explore the savings options available as your bond approached maturity. It's wonderful to know that she took the time to understand your requirements, explain the products that could meet your needs, and ensure you felt comfortable and informed throughout the conversation. We're especially pleased that, even without an appointment, you never felt rushed into making a decision. We'll be sure to pass your kind comments on to Chloe. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

Great support with online banking registration

I needed to contact Hinckley & Rugby after locking myself out of the registration process for online banking. Deborah was friendly, very helpful and, by the end of the call, I was able to retrace my steps and use the data I needed to proceed. My online account was soon up and running. Reviewed on: 17th October 2026

Reply from Hinckley & Rugby Building Society Hi Elizabeth, Thank you for taking the time to share your experience. We're delighted to hear that Deborah was friendly and helpful in assisting you after you became locked out during the online banking registration process. It's great to know that, with her guidance, you were able to retrace your steps, access the information you needed, and get your online account up and running. We'll be sure to pass your kind feedback on to Deborah, who will be pleased to hear how much her support was appreciated. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

Good customer service.

I'd like to thank Alice for her tme and patience when she helped me with my online banking which I couldn't sort myself. She was informative and knowledgeable. I wish more people were as eager to assist like she was. Reviewed on: 16th October 2026

Reply from Hinckley & Rugby Building Society Hi Mrs P, Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that Alice was able to help you with your online banking and that her patience, knowledge and informative approach made a difference. It's especially pleasing to know that you felt so well supported throughout the process. We'll be sure to pass your kind comments on to Alice, who will be thrilled to receive your recognition. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

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