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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2087 reviews)

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4.83

Based on 2,086 reviews, last reviewed 4th Jul 2026

193% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Helpful, courteous and professional. The staff are always courteous and helpful, whilst providing valuable advice. Reviewed on: 4th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2087)

Spent some time interacting with Neal at the Rugby B...

Spent some time interacting with Neal at the Rugby Branch today and he was cheerful and welcoming.i asked a couple of questions and and I was grateful for his knowledge. Reviewed on: 4th July 2026

Helpful, courteous and professional.

The staff are always courteous and helpful, whilst providing valuable advice. Reviewed on: 4th July 2026

Had a phone call as the interest rate on the product...

Had a phone call as the interest rate on the product had increased since sending off the paperwork. As I do not use the account often I had to go through additional security which is reassuring. Reviewed on: 3rd July 2026

Linda has contacted me by telephone and has been ver...

Linda has contacted me by telephone and has been very helpful with the renewal of my 5 year cash Ida Reviewed on: 30th June 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us a review. We're delighted to hear that Linda was very helpful when contacting you about the renewal of your 5-year cash ISA. It's great to know she was able to support you through the process, and we'll be sure to pass your kind feedback on to her, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Really helpful, and happy to speak to a person quick...

Really helpful, and happy to speak to a person quickly when calling Reviewed on: 29th June 2026

Reply from Hinckley & Rugby Building Society Hi Matthew, Thank you for taking the time to leave us a review. We're really pleased to hear that you found our team helpful and were able to speak to a person quickly when calling us. Providing prompt, personal support is very important to us, so it's great to know this made a positive difference to your experience. We really appreciate your feedback and look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

The people are excellent to deal with but the on lin...

The people are excellent to deal with but the on line system is very basic and limited Reviewed on: 29th June 2026

Reply from Hinckley & Rugby Building Society Hi Chris, Thank you for taking the time to share your feedback. We're really pleased to hear that you find our colleagues excellent to deal with. We’re sorry to hear that you’ve found our online system to be basic and limited. We appreciate your comments, as feedback like this helps us understand where we can improve the overall experience for our members, particularly in our digital services. Thank you again for your honest feedback and for choosing Hinckley & Rugby Building Society. We value your support and will ensure your comments are shared with the relevant teams. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Excellent service at Broughton Astley Branch !

Excellent service at Broughton Astley Branch ! Nothing too much trouble .Michelle was knowledgeable able and really helpful Reviewed on: 29th June 2026

Reply from Hinckley & Rugby Building Society Hi Denise, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you received excellent service at our Broughton Astley branch and that nothing was too much trouble. It's great to know that Michelle was knowledgeable, able, and really helpful throughout your visit. We'll be sure to pass your kind feedback on to her, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to welcoming you again soon. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Excellent service!

I was assisted with my query about setting up our savings account online. The lady on the end of the phone had a nice manner and provided me with the information I needed. First rate. Reviewed on: 26th June 2026

Reply from Hinckley & Rugby Building Society Hi Chris, Thank you for taking the time to leave us a review. We're pleased to hear that you received helpful support when setting up your savings account online. It's great to know that our colleague was able to provide the information you needed in a friendly and professional manner. We really appreciate your kind feedback and are glad you found the service first rate. Thank you for choosing Hinckley & Rugby Building Society. We look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Old account

Old account - needed to find out if still live and if had savings with H & R. The information I was able to give was very little which led to what security check could be given. Alice was able to match historic details which goes back to 1993, our other issue was that council areas and Royal Mail had during this time changed our district and postcode. Alice provided details as to what to do re access to the account. Alice was polite and understood the issue, very helpful. Reviewed on: 24th June 2026

Reply from Hinckley & Rugby Building Society Hi Christine, Thank you for taking the time to leave us such detailed feedback. We're delighted to hear that Alice was able to assist you in tracing your old account and support you with the security checks, despite the challenges with limited information and changes to your postcode and council area over time. It's great to know she took the time to carefully review your historic details and was able to guide you clearly on how to regain access. We’re also pleased she provided such polite, understanding and helpful service throughout your call. We'll be sure to share your kind comments with Alice, who will really appreciate your feedback. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Staff at Broughton Astley branch are all very helpfu...

Staff at Broughton Astley branch are all very helpful and friendly Reviewed on: 24th June 2026

Reply from Hinckley & Rugby Building Society Hi Catherine, Thank you for taking the time to leave us a review. We're delighted to hear that the team at our Broughton Astley branch are consistently helpful and friendly. Your kind feedback means a great deal to us, and we’ll be sure to share it with the team. We really appreciate your support and look forward to welcoming you again soon. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

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