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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (2228 reviews)

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4.85

Based on 2,228 reviews, last reviewed 22nd Oct 2026

8% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

10%

Latest highest rating:

5

Neil was excellent Neil give us all the details abou... Neil was excellent Neil give us all the details about the saving account I opened very clearly and slowly Reviewed on: 22nd October 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2228)

Neil was excellent Neil give us all the details abou...

Neil was excellent Neil give us all the details about the saving account I opened very clearly and slowly Reviewed on: 22nd October 2026

Perfect reprentative.

Neil was your representative who dealt with myself and my wife. He explained all the terms and conditions of the account we were looking at, went through all the application form in detail and made sure that we understood correctly all the points about the product. Reviewed on: 22nd October 2026

A pleasure to do business - as always!

As ever, the staff were very friendly and knowledgeable about the products on offer. It’s always a delight to do business at the Hinckley and Rugby. Reviewed on: 22nd October 2026

Able Alice

Alice was well trained, knowledgeable - listening & understanding my requirements. Unflustered & very patient. Reviewed on: 22nd October 2026

Excellent customer service

The staff went out of their way to be as helpful as possible. Reviewed on: 21st October 2026

Reply from Hinckley & Rugby Building Society Hi Mrs Bassett, Thank you for taking the time to leave your feedback. We're delighted to hear that our team went out of their way to be as helpful as possible. Providing friendly, supportive service and ensuring our members feel valued is at the heart of what we do, so it's wonderful to know that this was reflected in your experience. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

HRBS Allan m morris

Most helpful calm easy explained in detail and understanding Reviewed on: 20th October 2026

Reply from Hinckley & Rugby Building Society Hi Allan, Thank you for taking the time to leave your feedback. We're delighted to hear that you found our colleague to be helpful, calm and understanding. Providing clear explanations and taking the time to support our members is something we pride ourselves on, so it's wonderful to know that your experience reflected this. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

Fast account opening

Posted the form on Saturday and could see the new account opened on Monday evening Reviewed on: 20th October 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We're pleased to hear that your new account was opened so quickly after you posted your application form. We understand how important a smooth and efficient account opening process is, and it's great to know that everything was set up and visible to you by Monday evening. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

I was welcomed by cashier Jeannette and she explaine...

I was welcomed by cashier Jeannette and she explained everything as I opened my savings account. Reviewed on: 19th October 2026

Reply from Hinckley & Rugby Building Society Hi Janet, Thank you for taking the time to leave your feedback. We're delighted to hear that Jeannette gave you a warm welcome and took the time to explain everything as you opened your savings account. We understand how important it is to feel informed and supported when managing your savings, and we're pleased that Jeannette made the process clear and straightforward for you. We'll be sure to pass your kind comments on to her. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

rang for help, got brilliant response from Alice.

rang for help, got brilliant response from Alice. finally got on line with new portal. having a senior moment... Reviewed on: 19th October 2026

Reply from Hinckley & Rugby Building Society Hi Steven, Thank you for taking the time to leave your feedback. We're delighted to hear that Alice provided such a brilliant response when you called for help. Getting started with a new online portal can sometimes be a little challenging, and we're pleased that Alice was able to guide you through the process and help you get online successfully. We’re sure many of us can relate to having the occasional "senior moment"! We'll be sure to pass your kind comments on to Alice. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

Great customer service

Becky (I think her name was) opened 2 accounts for me and was lovely. Explained everything and checked if she didn’t know the answer to my questions Reviewed on: 19th October 2026

Reply from Hinckley & Rugby Building Society Hi Gail, Thank you for taking the time to leave your feedback. We're delighted to hear that Becky was able to help you open your accounts and that you found her friendly and supportive throughout the process. It's great to know that she took the time to explain everything clearly and wasn't afraid to double-check when needed to ensure you received the correct information. Providing this level of service is something we strive for, and we'll be sure to pass your kind comments on to her. Thank you for being a valued member of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd October 2026

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