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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2110 reviews)

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4.84

Based on 2,110 reviews, last reviewed 22nd Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rita looked after us very well and talked us through... Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2110)

Rita looked after us very well and talked us through...

Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Reply from Hinckley & Rugby Building Society Hi Roger, Thank you for your lovely review. We're delighted to hear that Rita looked after you so well and took the time to guide you through every step of the process. Providing clear, supportive service is something we really value, and we'll be sure to pass your kind comments on to Rita. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

I was having problems logging into my Accounts.

I was having problems logging into my Accounts.But a telephone call to Alice in your Customers Services.resolved the issue very quickly..Excellent Customer Service. Reviewed on: 21st July 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us such positive feedback. We're delighted to hear that Alice was able to quickly resolve the issue you were experiencing when logging into your accounts. It's great to know you received the excellent customer service we aim to provide, and we'll be sure to pass your kind comments on to Alice. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

Rugby branch staff always on hand to assist customer...

Rugby branch staff always on hand to assist customers in a professional & polite manner. Much better service than mainstream banks. Local branch & straightforward products help make transactions easy. Reviewed on: 20th July 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for your fantastic feedback. We're delighted to hear that our Rugby branch team are always on hand to provide professional and polite service. It's also wonderful to know that you value our local branch, straightforward products and the ease of banking with us. We really appreciate your kind comments and your comparison to the service you've experienced elsewhere. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

Staff couldn’t be more accommodating

Staff couldn’t be more accommodating Reviewed on: 20th July 2026

Reply from Hinckley & Rugby Building Society Hi Andrew, Thank you for your lovely review. We're so pleased to hear that you found our staff to be so accommodating. Providing friendly, helpful service is something we pride ourselves on, so it's wonderful to know this was reflected in your experience. We really appreciate you taking the time to share your feedback. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

Excellent customer service from Ollie

Excellent customer service received this morning from Ollie. Reviewed on: 20th July 2026

Reply from Hinckley & Rugby Building Society Hi Chris, Thank you for taking the time to leave us a review. We're delighted to hear you received excellent customer service from Ollie this morning. We'll be sure to pass on your kind feedback, and we're sure Ollie will be pleased to know they made such a positive impression. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

We see Diane regularly and she consistently delivers...

We see Diane regularly and she consistently delivers an excellent level of service. Friendly, knowledgable and professional Reviewed on: 17th July 2026

Reply from Hinckley & Rugby Building Society Hi Karen, Thank you for your wonderful feedback. We're delighted to hear that Diane consistently provides you with such excellent service. It's great to know that her friendly, knowledgeable and professional approach makes such a positive impression. We'll be sure to pass your kind comments on to Diane, who I'm sure will really appreciate them. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

Agent was able to help me quickly and efficiently an...

Agent was able to help me quickly and efficiently and was extremely helpful when I didn't quite understand the procedure. Request was actioned and problem solved Reviewed on: 17th July 2026

Reply from Hinckley & Rugby Building Society Hi Sarah, Thank you for your lovely feedback. We're delighted to hear that our colleague was able to help you quickly and efficiently, and took the time to explain the process clearly when you needed a little extra guidance. It's great to know your request was resolved and your problem solved. We really appreciate you taking the time to share your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

Alice was extremely helpful.

Alice was extremely helpful. I had originally called the number to find out about using your accounts online services but Alice was also able to help with my banking queries which was very useful and saved me a further call. Thank you Alice! Reviewed on: 17th July 2026

Reply from Hinckley & Rugby Building Society Hi Cheryl, Thank you for taking the time to share your feedback. We're so pleased to hear that Alice was able to help you with both your online services enquiry and your banking questions, saving you the need to make another call. We'll be sure to pass on your kind words to Alice, who I'm sure will be delighted to know they made such a positive difference to your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

Excellent

Able to do go into a branch and talk face-to-face. Very friendly branch staff always polite and professional. A pleasure to deal with. Reviewed on: 16th July 2026

Reply from Hinckley & Rugby Building Society Hi Sarah, Thank you for taking the time to leave such a lovely review. We're delighted to hear that you value being able to visit one of our branches and speak to our team face-to-face. It's wonderful to know that you found our branch staff to be friendly, polite and professional, and that they made your experience a pleasure. We'll be sure to share your kind comments with the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

We were dealt with quickly and efficiently.

We were dealt with quickly and efficiently. Ian, who dealt with us, was both friendly and business like. Reviewed on: 15th July 2026

Reply from Hinckley & Rugby Building Society Hi Stephen, Thank you for taking the time to leave us your feedback. We're delighted to hear that you were dealt with quickly and efficiently and that Ian provided a friendly and professional service. Striking the right balance between a personal approach and efficient support is something we value, so it's great to know this was reflected in your experience. We'll be sure to pass on your kind comments to Ian. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

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