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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2192 reviews)

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4.84

Based on 2,192 reviews, last reviewed 26th Sep 2026

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Friendly and Thoughtful Greeted well by staff (Neil) who was thorough and knowledgeable. Friendly with good sense of humour. Explained everything clearly. Process was quic... Read more Reviewed on: 26th September 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2192)

Friendly and Thoughtful

Greeted well by staff (Neil) who was thorough and knowledgeable. Friendly with good sense of humour. Explained everything clearly. Process was quick and easy. Reviewed on: 26th September 2026

No fuss title

Needed to sort out my finances and was all hassle free and helpful lovely staff Reviewed on: 25th September 2026

Rung on time!

we asked to be rung a 1pm and couldn't believe to hear the phone ring at 1pm - well done Reviewed on: 25th September 2026

Went in, opened a fixed rate bond

Went in, opened a fixed rate bond, I am not always good at filling out forms, Tracey remembered this and asked if she could help, I gratefully excepted. Reviewed on: 25th September 2026

Informative and helpful.

Excellent information about my 120 day ISA account and how I could transfer it straight away into a term ISA. Very efficient, very clear, very helpful. Most impressed.. Also liked talking to a real person - important to keep branches on the high street. Reviewed on: 23rd September 2026

Reply from Hinckley & Rugby Building Society Hi Chris, Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent information and support to help you transfer your ISA and how much you value our face to face service. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd September 2026

Very friendly and helpful helping me choose which a...

Very friendly and helpful helping me choose which account to transfer my savings too Reviewed on: 23rd September 2026

Reply from Hinckley & Rugby Building Society Hi Margaret, Thank you for taking the time to share your feedback. We’re delighted to hear you found our service to be friendly and helpful and that you found the right savings account.. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd September 2026

Interest query!

I had a query with my bond Interest, which I took out a couple of years ago, at the end of the maturity date. It had slipped my mind, which I had two initial payments whic was paid into my bank account the previou year. The staff was very proffessional and accommodating dealing with this matter. Reviewed on: 20th September 2026

Reply from Hinckley & Rugby Building Society Hi Mrs Bates, Thank you for taking the time to share your feedback. We’re delighted to hear that you found our colleague to be very accommodating and professional when supporting you with your query. Your feedback is very kind and reflects the experience we strive to deliver for our members. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd September 2026

Service at the Hinkley&Rugby branch

I rarely visit the B.Soc branch . when ever I visit the branch I receive very good Service from the staff. Reviewed on: 18th September 2026

Reply from Hinckley & Rugby Building Society Hi Jaya, Thank you for taking the time to share your feedback. We’re delighted to hear that you always receive good service from our Rugby branch.. We’ll be sure to pass your kind words on to the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 19th September 2026

Fixed it

Alice was very helpful in sorting out an issue with documentation. Reviewed on: 18th September 2026

Reply from Hinckley & Rugby Building Society Hi Steven, Thank you for taking the time to share your feedback. We’re delighted to hear that Alice was able to help you out with your documentation issue. We’ll be sure to pass your kind words on to Alice. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 18th September 2026

Easy process, pleasant staff, good rates.

Easy process, pleasant staff, good rates. Reviewed on: 17th September 2026

Reply from Hinckley & Rugby Building Society Hi Michael, Thank you for taking the time to share your feedback. We’re delighted to hear you are happy with our easy processes, pleasant staff and good rates - thank you. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 18th September 2026

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