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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1662 reviews)

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4.85

Based on 1,662 reviews, last reviewed 19th Mar 2026

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Friendly Customer Service I hold a regular 30 day saver, good account for me to save and access when needed. Friendly customer service always. Reviewed on: 19th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1662)

Friendly Customer Service

I hold a regular 30 day saver, good account for me to save and access when needed. Friendly customer service always. Reviewed on: 19th March 2026

Welcoming Hinckley Service.

The service in the Hinckley branch is welcoming, friendly, helpful and efficient. We could ask for no more. Reviewed on: 19th March 2026

Telephone customer service today was excellent

Telephone customer service today was excellent Reviewed on: 19th March 2026

securing my account

I needed to check my account hadn't been compromised as some of my other online accounts had been. Lily Shepherd took me through the process in a professional and friendly way, complying with all the necessary security protocols and sorted the issue out for me. It was great to talk to a real person rather than having to try and navigate some automated chatbot Reviewed on: 19th March 2026

I have been having trouble logging into my account.

I have been having trouble logging into my account. Lily helped me through the process, which no fault of hers, which was a long process. I have, thanks to her k8nd assistance, been able to log insuccessfully. Thank you Reviewed on: 18th March 2026

Customer first service, the way it should be

Friendly competent staff that are always available to help. None of this phone and Internet nonsense Reviewed on: 18th March 2026

online registration

although their was initial difficulties with their on line registration the customer service representative that sorted the problem was excellent Reviewed on: 18th March 2026

Helpful advice

The young lady on the phone literally took my hand and guided me through the problem i had and saw it to its conclussion. Reviewed on: 17th March 2026

Rita at South Wigston Branch very good in her job an...

Rita at South Wigston Branch very good in her job and excellent people skills. Reviewed on: 17th March 2026

Online account issues

Although I have had problems setting up my online account, everyone I spoke to was polite and helped me to get the issue resolved. Feel that they understood what the problems were and were able to assist promptly and didn't feel like a call centre environment but more like a personal service. Reviewed on: 17th March 2026

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