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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2203 reviews)

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4.84

Based on 2,201 reviews, last reviewed 2nd Oct 2026

69% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Helpful advice on 60 Day account... Very helpful advice on how to manage the 60 Day account because I have been trying to buy a house but have had a few set backs so have had to ask for ... Read more Reviewed on: 2nd October 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2203)

Jenny was super, very helpful

Jenny was super, very helpful! I got all the info I needed Reviewed on: 4th October 2026

Good savings range

Paperwork hard to follow and would prefer payment direct to my none h&r account, but could not see an option for that. Call from branch excellent Reviewed on: 4th October 2026

Helpful advice on 60 Day account...

Very helpful advice on how to manage the 60 Day account because I have been trying to buy a house but have had a few set backs so have had to ask for cancellation and then change my plans several times. Reviewed on: 2nd October 2026

Efficient service, very friendly and helpful

Efficient service, very friendly and helpful Reviewed on: 2nd October 2026

Neil was professional, polite but friendly.

Neil was professional, polite but friendly and put me at ease straight away. I knew what Investment I wanted to make but there were questions I needed to ask. He answered them all and helped me with the forms. I left feeling relieved that everything had gone well and very happy to have met him. Reviewed on: 1st October 2026

ISA Purchase..

Ollie,The customer assitant wasHe very knowledgable about the product we required. He was a very pleasant young man. Reviewed on: 29th September 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave your review. We're delighted to hear that Ollie was able to help you with the product you were looking for. It's great to know that you found him knowledgeable, professional and pleasant throughout your experience. We'll be sure to pass your kind comments on to him, as feedback like this is always appreciated. Thank you for being a valued member. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st October 2026

Slow to get through but very god response.

Phoned twice and on each occasion waied nearly 5 minutes befre being offered call back. Had to leave messages early yesterday afternoon and again this morning but Alice responded to the first message at arond 12:30 today. Very helpful in answering all my questions. Reviewed on: 29th September 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to share your feedback. We're sorry to hear that you experienced a longer wait than expected when trying to reach us, and that you needed to leave messages before receiving a response. We're pleased to hear that Alice was able to get back to you and provide helpful answers to all of your questions. We'll be sure to pass on your kind comments to her. We also appreciate your feedback regarding the waiting times, as it helps us identify areas where we can improve our service. Thank you for being a valued member. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 1st October 2026

Friendly and efficient, easy to use

Friendly and efficient, easy to use Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Philippa, Thank you for taking the time to share your feedback. We’re delighted to hear that you find us friendly, efficient and easy to use. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

Thanyou Jane for successfully sorting out my transfe...

Thanyou Jane for successfully sorting out my transfer in ISA funds, I was starting to get worried as the funds were taking longer than the usual 15 days. Jane managed to get to the bottom of the problem and successfully rectified it. Many thanks. Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Sue, Thank you for taking the time to share your feedback. We’re delighted to hear that Jane was able to resolve the issue you experienced in relation to your ISA transfer. We will be sure to pass your feedback on to Jane. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

my account locking due to failed password attempts

I called today about my account locking due to failed password attempts. the customer service person called Jennifer Williams, answered my call. She was patient, kind and helped my through my issue. she waited while I got the information needed and while I waited for emails to come through to change my password. I am very happy with the service I got today. Reviewed on: 28th September 2026

Reply from Hinckley & Rugby Building Society Hi Lucy, Thank you for taking the time to share your feedback. We’re delighted to hear that Jennifer was patient and kind with you and helped resolve the issue you were experiencing. We will be sure to pass your feedback on to Jennifer. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th September 2026

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