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Hinckley & Rugby Building Society: Savings reviews

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4.86
Based on 2,004 reviews, last reviewed 2nd May 2026
407% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Always super helpful over the counter, it’s a servic... Always super helpful over the counter, it’s a service unlike those you see in other high street banks Reviewed on: 2nd May 2026
Mrs B's avatar
Mrs B

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026
Jeffrey magnor's avatar
Jeffrey magnor
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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (2004)

Always super helpful over the counter, it’s a servic...

5
Always super helpful over the counter, it’s a service unlike those you see in other high street banks Reviewed on: 2nd May 2026
Mrs B's avatar
Mrs B

Neil & the branch manger were extremely helpful today!

5
Neil & the branch manger were extremely helpful today! Friendly and professional! Reviewed on: 1st May 2026
John's avatar
John

Neil at Rugby

5
Neil was very helpful in a cheerful and knowledgeable manner. He answered our questions with care Reviewed on: 30th April 2026
Kevin B's avatar
Kevin B

Very good service and very helpful staff to e highly...

5
Very good service and very helpful staff to e highly recommended Reviewed on: 30th April 2026
Pierre E's avatar
Pierre E

Smiling faces and a very warm welcome.

5
Smiling faces and a very warm welcome. Jo helped with a passbook update which was done very quickly and efficiently. Asked me if there was anything else that I could help with, which was great as I felt unhurried and not just a number…..like some other high street financial institutions. Traditional and modern, that’s exactly what i expected and that’s what I experienced at HRBS Nuneaton. Thank you Hinckley and Rugby Building Society, keep up fantastic customer service. Reviewed on: 25th April 2026
Gary P's avatar
Gary P
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 29th April 2026
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Hinckley & Rugby Building Society

Telephone customer service

5
very helpful person on the telephone Reviewed on: 24th April 2026
Harriet F's avatar
Harriet F
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 29th April 2026
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Hinckley & Rugby Building Society

Very friendly, proffessional & focussed staff.

4
Very friendly & focussed staff. So helpful and sorted everything effeciently, with good explanation. Reviewed on: 23rd April 2026
Andy Smith's avatar
Andy Smith
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 29th April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

Excellent service, especially over the phone.

5
Excellent service, especially over the phone. My issue was sorted quickly, efficiently and Emma was very friendly and easy to deal with Reviewed on: 23rd April 2026
Ruth 's avatar
Ruth
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 29th April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

Patient and Courteous

5
Had problems creating an Online Account, primarily due to confusing information on password formatting on the website. Jennifer Williams was extremely helpful and patiently guided me through through the process to a successful conclusion. Thank you. Reviewed on: 23rd April 2026
Edmund's avatar
Edmund
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 29th April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

So nice to speak real, friendly and helpful people

5
I like to talk to real people and the staff I spoke to at H&R were great Reviewed on: 21st April 2026
Jonathan I's avatar
Jonathan I
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

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