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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (2005 reviews)

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4.86

Based on 2,005 reviews, last reviewed 3rd May 2026

428% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Helpful When Opening a new ISA account I managed to get a good interest rate ISA and there customer service at opening the account for me and Micheala helping support me was great when my ... Read more Reviewed on: 3rd May 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (2005)

Helpful When Opening a new ISA account

I managed to get a good interest rate ISA and there customer service at opening the account for me and Micheala helping support me was great when my bank made an error with my cheque. Reviewed on: 3rd May 2026

Always super helpful over the counter, it’s a servic...

Always super helpful over the counter, it’s a service unlike those you see in other high street banks Reviewed on: 2nd May 2026

Neil & the branch manger were extremely helpful today!

Neil & the branch manger were extremely helpful today! Friendly and professional! Reviewed on: 1st May 2026

Neil at Rugby

Neil was very helpful in a cheerful and knowledgeable manner. He answered our questions with care Reviewed on: 30th April 2026

Very good service and very helpful staff to e highly...

Very good service and very helpful staff to e highly recommended Reviewed on: 30th April 2026

Smiling faces and a very warm welcome.

Smiling faces and a very warm welcome. Jo helped with a passbook update which was done very quickly and efficiently. Asked me if there was anything else that I could help with, which was great as I felt unhurried and not just a number…..like some other high street financial institutions. Traditional and modern, that’s exactly what i expected and that’s what I experienced at HRBS Nuneaton. Thank you Hinckley and Rugby Building Society, keep up fantastic customer service. Reviewed on: 25th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 29th April 2026

Telephone customer service

very helpful person on the telephone Reviewed on: 24th April 2026

Very friendly, proffessional & focussed staff.

Very friendly & focussed staff. So helpful and sorted everything effeciently, with good explanation. Reviewed on: 23rd April 2026

Excellent service, especially over the phone.

Excellent service, especially over the phone. My issue was sorted quickly, efficiently and Emma was very friendly and easy to deal with Reviewed on: 23rd April 2026

Patient and Courteous

Had problems creating an Online Account, primarily due to confusing information on password formatting on the website. Jennifer Williams was extremely helpful and patiently guided me through through the process to a successful conclusion. Thank you. Reviewed on: 23rd April 2026

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