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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (2237 reviews)

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4.85

Based on 2,235 reviews, last reviewed 26th Oct 2026

6% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

10%

Latest highest rating:

5

Allan morrid Excellent service patience most helpful Reviewed on: 26th October 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2237)

Needed Help setting up my Online Account.

I needed help setting up my HRBS Online account due to me making a mistake when entering details and getting blocked out. A Lady called Sydney Penny a Customer Assistant was so helpfull and now i am able to sign in and use the online account. Reviewed on: 27th October 2026

Reply from Hinckley & Rugby Building Society Hi Patrick, Thank you for taking the time to leave a review. We're delighted to hear that Sydney was able to help you regain access to your HRBS Online account after you encountered an issue during registration. We understand how frustrating it can be to get locked out, so it's wonderful to know that Sydney provided such helpful support and was able to get everything resolved for you. We'll be sure to pass on your kind comments to Sydney, who will be pleased to hear that she made a positive difference to your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

knowledgeable and friendly. .

me and wife went to HRBS for advice on isa and savings advice, met a truly wonderful person called Kasey who explained everything clearly . so we'll that we invested several thousands of pounds. would recommend to anyone. Reviewed on: 27th October 2026

Reply from Hinckley & Rugby Building Society Hi Steven, Thank you for taking the time to leave such a lovely review. We're delighted to hear that Kasey was able to provide clear and helpful advice on your ISA and savings options. Taking the time to explain things thoroughly so our members can make informed decisions is something we pride ourselves on, so it's wonderful to know that you and your wife felt confident in your savings choices. We'll be sure to pass on your kind comments to Kasey, who will be pleased to hear about your positive experience. Thank you also for your recommendation; it means a great deal to us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Allan morrid

Excellent service patience most helpful Reviewed on: 26th October 2026

Reply from Hinckley & Rugby Building Society Hi Allan, Thank you for taking the time to leave a review. We're delighted to hear that you received excellent service and found our team to be patient and helpful. Providing friendly, supportive assistance and taking the time to ensure our members feel valued is something we pride ourselves on, so it's wonderful to know that this was reflected in your experience. Thank you for your kind feedback. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Great customer service in branch

I needed to go to branch to complete verification for online banking and review the status of my savings accounts. This was resolved quickly and in a personable manner, ensuring that everything I needed was covered. Reviewed on: 25th October 2026

Reply from Hinckley & Rugby Building Society Hi Elizabeth, Thank you for taking the time to leave a review. We're pleased to hear that your visit to the branch was resolved quickly and in such a personable manner. It's great to know that our team was able to help you complete your online banking verification and review your savings accounts, while ensuring that all of your questions and requirements were fully covered. Thank you for your kind feedback, and we're delighted that you had a positive experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Quick, smooth. friendly and professional

Opened a Regular Saver. All went quickly and smoothly. Phone contact was friendly and professional Reviewed on: 23rd October 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave a review. We're delighted to hear that opening your Regular Saver account was a quick and smooth process. It's great to know that the phone support you received was both friendly and professional, helping to make your experience a positive one from start to finish. We appreciate your feedback and look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Very quick response by staff.

Very quick response by staff. I send the form one day and the next day had a phone call from H&R to say my account was open and they gave me details to pay in the first £250. Reviewed on: 23rd October 2026

Reply from Hinckley & Rugby Building Society Hi Lesley, Thank you for taking the time to leave a review. We're delighted to hear that you received such a quick response from our team. It's great to know that your account was opened promptly and that we were able to contact you the very next day with everything you needed to make your first deposit. Providing efficient and responsive service is important to us, and we're pleased that this was reflected in your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Great service on the phone, no waiting time

Great service on the phone, no waiting time Reviewed on: 23rd October 2026

Reply from Hinckley & Rugby Building Society Hi Gela, Thank you for taking the time to leave a review. We're delighted to hear that you received great service over the phone and that your call was answered promptly with no waiting time. Providing efficient and helpful support is important to us, and it's wonderful to know that we were able to assist you quickly. Thank you for your feedback, and we look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Jeanette looked after me very well, explaining the h...

Jeanette looked after me very well, explaining the haves and have have nots, and the dos and dont's, very clearly, and carefully. She was even very patient with me when I decided to put a larger deposit on my account than I had first intended.Well done, Jeanette, great service! Reviewed on: 23rd October 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave such a lovely review. We're delighted to hear that Jeanette looked after you so well and took the time to explain everything clearly and carefully. It's great to know that she was patient and supportive when you decided to increase your deposit, ensuring you felt comfortable and informed throughout the process. We'll be sure to pass on your kind words to Jeanette, who will be pleased to hear that her excellent service made such a positive impression. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Good telephone help

Alice answered all my questions and allowed me to proceed with registration Reviewed on: 23rd October 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave a review. We're pleased to hear that Alice was able to answer all of your questions and help you successfully complete your registration. Providing clear, helpful support is important to us, and it's great to know that Alice made the process straightforward for you. We'll be sure to pass on your kind feedback to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

Neil was excellent Neil give us all the details abou...

Neil was excellent Neil give us all the details about the saving account I opened very clearly and slowly Reviewed on: 22nd October 2026

Reply from Hinckley & Rugby Building Society Hi Jane, Thank you for taking the time to leave a review. We're delighted to hear that Neil provided such excellent service and explained everything clearly and at a pace that suited you. We know how important it is to fully understand your savings options, and it's great to hear that Neil took the time to ensure everything was explained thoroughly. We'll be sure to pass your kind comments on to him. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

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