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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2171 reviews)

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4.84

Based on 2,171 reviews, last reviewed 9th Sep 2026

73% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Customer service I found Linda most helpful even though she had other customers to deal with as well as helping set me on the right path during my form-filling in the ... Read more Reviewed on: 9th September 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2171)

Customer service

I found Linda most helpful even though she had other customers to deal with as well as helping set me on the right path during my form-filling in the branch today Reviewed on: 9th September 2026

Tracey was knowledgeable, helpful and pleasant.

Tracey was knowledgeable, helpful and pleasant. Reviewed on: 9th September 2026

I with to thank your Jennifer Williams for the excel...

I with to thank your Jennifer Williams for the excellent service provided with my enquirey, Reviewed on: 7th September 2026

Alice - head office

Alice could not have been more helpful, very very patient and very nice attitude. I have always found the Hinckley and Rugby staff, branch and head office very helpful- it’s lovely to receive such personal attention. Reviewed on: 7th September 2026

Gratitude

Very grateful to Alice for having patience with a total novice computer operator she could not have been more helpful Reviewed on: 7th September 2026

outstanding service from Sydney.

I rang and received outstanding service from Sydney. I got through straight away with no wait. Sydney was very friendly and polite. She spoke steadily and clearly and was very easy to understand. I asked lots of specific questions about an ISA transfer. She confidently answered them all and made sure I fully understood. Nothing was too much trouble. It was a pleasure to speak to her.Thank you very much Reviewed on: 5th September 2026

Excellent experience

Rita in south wigston was extremely helpful, friendly and patient. All staff friendly in the branch. Nice to see a branch open with staff in Reviewed on: 5th September 2026

Satisfaction, from a customer....

Diane at Nuneaton branch was friendly, helpful and informative .... a credit to the brand..... Reviewed on: 4th September 2026

Great customer service from Alice

Alice was incredibly helpful with what could have been a fairly complex enquiry, and did it all in a polite and friendly manner Reviewed on: 4th September 2026

Came in off the street and Rita was very helpful, op...

Came in off the street and Rita was very helpful, opened savings account with her help..Thanks. Reviewed on: 4th September 2026

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