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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1498 reviews)

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4.83

Based on 1,498 reviews, last reviewed 19th Oct 2025

216% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Overview Really easy to book an appointment and minimal delay between asking for an appointment and appointments itself. Front desk and the advisor herself wer... Read more Reviewed on: 19th October 2025

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1498)

Overview

Really easy to book an appointment and minimal delay between asking for an appointment and appointments itself. Front desk and the advisor herself were courteous and professional while also being efficient. Reviewed on: 19th October 2025

Contrasting building societies,

A visit to H & R B S in Rugby is an enjoyable experience. For decades I was with the Halifax, which gradually declined, most of the staff being completely uninterested in you being there. I transferred everything to the Hinckley and Rugby, which is a complete contrast, with pleasant staff who want you to be there. Reviewed on: 17th October 2025

Great customer service from the girls in Nuneaton ,...

Great customer service from the girls in Nuneaton , always have a smile and are always very helpful with any of my queries Reviewed on: 17th October 2025

Long Standing Member

As a long standing member the standard as you enter through the front has never fallen. Always greeted in a warm and pleasant manner. Reviewed on: 17th October 2025

Very friendly and efficient cashier.

Very friendly and efficient cashier. Reviewed on: 16th October 2025

Excellent service at the Hinckley branch.

Came to the Hinckley branch to sort out my deceased wife’s isa account. The manager (Michalea) was excellent and very understanding the situation. Great advice given. Reviewed on: 16th October 2025

I visited Nuneaton branch to open a new savings acco...

I visited Nuneaton branch to open a new savings account and the lady who dealt with me, I believe her name was Diane, was very helpful and efficient, and I was easily able to obtain the product that suited me. Reviewed on: 16th October 2025

Reply from Hinckley & Rugby Building Society We’re so pleased to hear your visit to our Nuneaton branch went smoothly and that Diane was able to help you find the savings product that suited your needs. Her helpful and efficient approach is a great example of the personal service we’re proud to offer, and she’ll be delighted to hear your feedback. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks for choosing the Society for your savings Roy - we look forward to supporting you again soon! Response date: 16th October 2025

Staff at Nuneaton especially Diane are helpful answe...

Staff at Nuneaton especially Diane are helpful answer questions and always have time to explain and support new customers which is important to me Reviewed on: 16th October 2025

Reply from Hinckley & Rugby Building Society Thanks for your review Mary. It’s wonderful to hear how helpful and supportive the team at our Nuneaton branch has been, especially Diane. We place a huge value on personal service, and it’s great to know that time is taken to explain things clearly and support new customers. Diane will be so pleased to hear your comments, we’re proud to have her as part of the team. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks for being part of the Society, we look forward to welcoming you again soon! Response date: 16th October 2025

Always have an excellent experience at Nuneaton bran...

Always have an excellent experience at Nuneaton branch . Reviewed on: 16th October 2025

Reply from Hinckley & Rugby Building Society It’s fantastic to hear you always have a great experience at our Nuneaton branch. Our team works hard to make every visit feel welcoming and, of course, helpful, so it’s lovely to know that’s coming through. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We really appreciate you being part of the Society — hope to see you again soon! Response date: 16th October 2025

The service was good and the products selected were...

The service was good and the products selected were fully explained to me by the branch Reviewed on: 13th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback Mark. We're so pleased to hear that the service you received at our Rugby branch was helpful and that our team took the time to clearly explain the products available. That personal, face-to-face support is something we’re proud to offer and continue to value highly. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us — we look forward to welcoming you again soon. Response date: 16th October 2025

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