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Nicola P

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Review of the Hinckley & Rugby Building Society, Savings:

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Call handler was polite and helpful.

Call handler was polite and helpful. Dealt with my problem efficiently and stayed on the line to check it was sorted. Reviewed on: 16th March 2026

Reply from Hinckley & Rugby Building Society Hi Nicola, Thank you for taking the time to share your feedback. We're delighted to hear that our call handler was polite and helpful, and that your query was dealt with efficiently. It’s especially pleasing to know they stayed on the line to ensure everything was fully resolved for you — that level of care is something we really value. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

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