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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1461 reviews)

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4.83

Based on 1,461 reviews, last reviewed 7th Oct 2025

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Helpful staff and clear and simple application forms Very clear and easy forms to complete and exceptionally helpful customer service staff; in particular Lucy Gash. Reviewed on: 7th October 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1461)

Very friendly staff.

Very friendly staff. Knowledgeable to a point but when unsure checked with soneone Reviewed on: 22nd September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback Ros - we really appreciate you taking the time to share your experience with us. We’re so pleased to hear that you found our staff friendly and helpful. And it’s encouraging to hear that when something wasn’t certain, the team took the time to check with a colleague to make sure you received the right information. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your feedback — it really means a lot to us. Response date: 3rd October 2025

Very helpful staff

The ladies I spoke to were very knowledgeable, kind, helpful and informative. They made opening a new account very easy. Reviewed on: 20th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to share your feedback - we really appreciate it! Our team takes great pride in delivering personal, friendly, face-to-face service in our branches, so it’s fantastic to hear your experience reflected that. We're especially pleased to know that our Rugby team made your account opening process smooth and straightforward. Thank you again for choosing to save with the Society — it means a lot to us. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 3rd October 2025

Lutterworth Branch

Staff at Lutterworth Branch are, without fail, professional, efficient, courteous and kind. Best experience of good customer service. Never, ever close this Branch! Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello Penelope, Wow - what fantastic feedback! Thank you so much for taking the time to share your experience with us. We’re truly committed to offering personal, friendly, face-to-face service in our branches, so hearing how much you value this means a great deal. Your kind words will be shared with our Lutterworth team, who will be absolutely delighted to know they made such a positive impression. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again, Penelope — your support is very much appreciated Response date: 3rd October 2025

Branch helpfulness

The branch were very helpful with all our requirements and needs Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hi Sarah, Thank you for taking the time to provide us with this feedback for our team in Lutterworth. It’s encouraging to hear the team were able to assist you with all your requirements and have provided a helpful service to you. Our members are first priority so we’re very happy to receive comments like this. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 3rd October 2025

Great service with a smile and good products

Great service with a smile and good products Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello John, and thank you for taking the time to provide us with this positive feedback for our team in Lutterworth. We’re very pleased to hear you’re happy with our product offering and the friendly service you have received. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 3rd October 2025

Always excellent service in the Nuneaton branch

Always excellent service in the Nuneaton branch, and always greeted with a smile by the team. Whenever I've had a query the staff have never failed to assist me. Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to provide us with this fabulous feedback for our team in Nuneaton. Our teams take great pride in the personal, friendly face-to-face services we offer in our branches, so it’s fantastic to read these comments. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 3rd October 2025

The staff at Broughton Astley were very knowledgeabl...

The staff at Broughton Astley were very knowledgeable and efficient. Both ladies were very friendly. Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello Elizabeth, Thank you for your lovely feedback - it’s very much appreciated. We’re so pleased to hear that you found the team at Broughton Astley knowledgeable, efficient, and friendly. We take great pride in delivering a personal and welcoming service, so it’s wonderful to know that came through in your experience. I’ll be sure to pass your kind words on to the team - they’ll be delighted! If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your thoughts. Response date: 19th September 2025

always friendly efficient service

always friendly efficient service Reviewed on: 18th September 2025

Reply from Hinckley & Rugby Building Society Hi Gareth, Thank you so much for your kind words. It’s great to hear that you’ve experienced consistently friendly and efficient service from our Rugby team. We pride ourselves on delivering a personal, face-to-face service, so feedback like yours really means a lot to us. I’ll be sure to pass your comments on to the team — they’ll be delighted to hear it! If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience. Response date: 19th September 2025

Staff are friendly, know their products, helpful, kn...

Staff are friendly, know their products, helpful, know their customers Reviewed on: 17th September 2025

Reply from Hinckley & Rugby Building Society Hello Paula, Thank you so much for your kind feedback, it’s truly appreciated. It’s wonderful to hear how well our team is looking after our members. We take great pride in offering a personal, face-to-face service, so your words mean a lot to us. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your thoughts. Response date: 19th September 2025

Always receive excellent service by all the team in...

Always receive excellent service by all the team in Lutterworth Reviewed on: 17th September 2025

Reply from Hinckley & Rugby Building Society Hi Deb Many thanks for taking the time to pass on your comments about the team in Lutterworth. It’s a pleasure to hear the team offer consistent excellent service, we take great pride in our face-to-face services offered in our branches so it’s always hugely encouraging to hear it’s appreciated by our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th September 2025

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