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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2105 reviews)

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4.83

Based on 2,105 reviews, last reviewed 17th Jul 2026

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

We see Diane regularly and she consistently delivers... We see Diane regularly and she consistently delivers an excellent level of service. Friendly, knowledgable and professional Reviewed on: 17th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2105)

Fixed term ISA .

Fixed term ISA . Competitive deals. Maturity assistance. Reviewed on: 22nd June 2026

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave us a review. We're pleased to hear that you found our fixed term ISA options competitive and that you were happy with the support provided at maturity. Thank you for choosing Hinckley & Rugby Building Society. We look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Money Transfer

I spoke with Jennifer Williams to arrange to transfer some money. Jennifer was helpful, polite and informative, making the whole process easy. Any questions about the process were answered clearly, with all information provided on what to expect for the transfer. Reviewed on: 22nd June 2026

Reply from Hinckley & Rugby Building Society Hi Troy, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that Jennifer Williams was helpful, polite and informative when assisting you with your money transfer. It's great to know she was able to make the process easy and that all your questions were answered clearly, with everything explained so you knew what to expect. We'll be sure to pass your kind feedback on to Jennifer, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Excellent Personal Service

Jennifer was very polite and efficient. She understood my query and helped me resolve it quickly and then talked me through how to download the app to avoid the issue happening again. Great service. Thank you. Reviewed on: 22nd June 2026

Reply from Hinckley & Rugby Building Society Hi Mark, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that Jennifer was polite and efficient and able to quickly understand and resolve your query. It's great to know she also took the time to talk you through downloading the app to help prevent the issue happening again. We'll be sure to pass your kind feedback on to Jennifer, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Hinckley Branch

I was dealt with by Casey(?) at the Hinckley Branch who was both extremely helpful and efficient. Sorry if I misheard her name. Reviewed on: 19th June 2026

Reply from Hinckley & Rugby Building Society Hi Rob, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you were dealt with by Casey at our Hinckley branch and found her to be extremely helpful and efficient. We really appreciate the feedback, and we’ll make sure it’s shared with the team so she receives your kind comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to welcoming you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

ISA enquiry in branch.

Called into the Rugby branch today. Spoke to Neil about starting a new ISA. very helpful & informative. Reviewed on: 18th June 2026

Reply from Hinckley & Rugby Building Society Hi Sarah, Thank you for taking the time to leave us a review. We're delighted to hear that you visited our Rugby branch and that Neil was able to help you with setting up your new ISA. It's great to know you found him helpful and informative, and we’ll be sure to pass your kind feedback on to him, who I’m sure will really appreciate it. Thank you for choosing Hinckley & Rugby Building Society. We look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Excellent service.

My fixed rate bond has matured. The option that I have chosen was discussed with all the benefits/ drawbacks in a good professional manner that was easy to understand and in a helpful way. All my questions were answered. Reviewed on: 18th June 2026

Reply from Hinckley & Rugby Building Society Hi Alan, Thank you for taking the time to leave us a review. We're pleased to hear that, when your fixed rate bond matured, the options available to you were clearly explained in a professional and easy-to-understand way. It's great to know that all the benefits and drawbacks were discussed and that your questions were fully answered. We’re also glad the process felt helpful throughout. We really appreciate your feedback. Thank you for choosing Hinckley & Rugby Building Society. We look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Excellent Staff Communications

Very helpful staff when I was completing the initial application and first payment. They went above and beyond to make sure everything went smoothly. Reviewed on: 18th June 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that our team was able to support you through your initial application and first payment. It's wonderful to know they went above and beyond to ensure everything went smoothly. Providing helpful and attentive service is something we really pride ourselves on, and your feedback means a great deal to us. We hope to continue supporting you in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Great service received in Rugby branch today.

Great service received in Rugby branch today. Neil understood my requirements and supported me through the process making it feel authentic and personal. Reviewed on: 17th June 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that you received great service during your visit to our Rugby branch. It's fantastic to know that Neil took the time to understand your requirements and supported you through the process in such an authentic and personal way. We'll be sure to pass your kind feedback on to him – we're sure he'll really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to welcoming you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Telephone help from Alice about our charity account...

Telephone help from Alice about our charity account and difficulties logging on for an interest statement that she sorted out for us. Reviewed on: 17th June 2026

Reply from Hinckley & Rugby Building Society Hi Mark, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that Alice was able to help you with your charity account and resolve the difficulties you were experiencing when trying to log in and access your interest statement. It's great to know that she was able to get everything sorted for you. We'll be sure to pass your kind feedback on to Alice, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Telephone support from Jennifer Williams was ideal;...

Telephone support from Jennifer Williams was ideal; calm and supportive, she helped me achieve the desired end result. Reviewed on: 17th June 2026

Reply from Hinckley & Rugby Building Society Hi Gill, Thank you for taking the time to leave us a review. We're delighted to hear that Jennifer Williams provided calm and supportive telephone assistance and was able to help you achieve the outcome you were looking for. It's great to know you had such a positive experience, and we'll be sure to pass your kind feedback on to Jennifer, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

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