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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1622)

I would recommend the Rugby Branch to anybody.

Very simple to make an appointment which was very prompt. Very good advice given and every question we had was answered. We were made very welcome by extremely pleasant staff. The personal touch and to be able to speak directly to a person makes all the difference. Reviewed on: 5th February 2026

Reply from Hinckley & Rugby Building Society Hi David. Thank you so much for your thoughtful feedback. It's great hear that you found it easy to arrange your appointment and that you were seen promptly. It’s wonderful to know that our team provided clear advice, answered all your questions, and made you feel genuinely welcome. Thank you for choosing us, and we look forward to supporting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Very helpful and informative staff

Very helpful and informative staff Reviewed on: 5th February 2026

Reply from Hinckley & Rugby Building Society Hi Ann. Thank you for taking the time to share your feedback. We’re delighted to hear that you found our team helpful and informative. Providing clear guidance and supportive service is something we’re very proud of, so it’s wonderful to know this was reflected in your experience. Your comments mean a great deal to us and to our staff. Thank you for being a valued member, and please don’t hesitate to contact us if we can help you further. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Very good customer service

Alice was very helpful and efficient Reviewed on: 5th February 2026

Reply from Hinckley & Rugby Building Society Hi Meg. Thank you for your kind feedback. We’re so pleased to hear that Alice was helpful and efficient in supporting you. Providing clear and timely service is very important to us, and it’s great to know that Alice delivered this during your experience. We’ll be sure to share your comments with her. Please do get in touch if we can assist you further. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

A good experience in Nuneaton.

Diane was courteous, provided thorough information and walked us through the process of form filling. Reviewed on: 4th February 2026

Reply from Hinckley & Rugby Building Society Hi Phil. Thank you very much for taking the time to share your feedback. We’re delighted to hear that Diane was courteous, thorough, and able to guide you clearly through the form-filling process. Providing supportive, easy-to-understand assistance is something we’re very proud of, and it’s wonderful to know this was reflected in your experience. We’ll be sure to pass your kind comments on to Diane. Please get in touch if we can help you further. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Excellent efficient and friendly service

Excellent efficient and friendly face to face with Jade Reviewed on: 2nd February 2026

Reply from Hinckley & Rugby Building Society Hi Greg. Thank you for your excellent feedback. We’re delighted to hear you had an efficient and friendly face-to-face experience with Jade. We’ll be sure to pass on your kind comments to her. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th February 2026

The adviser I saw had excellent communication skills...

The adviser I saw had excellent communication skills, acted in a professional manner and took time to explain the options, Reviewed on: 30th January 2026

Reply from Hinckley & Rugby Building Society Hi Anthea. Thank you for your kind feedback. We’re really pleased to hear that our adviser communicated clearly, acted professionally, and took the time to explain your options. We’re glad we could support you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th February 2026

Very knowledgeable staff.

Very knowledgeable staff. Always friendly and helpful. Reviewed on: 29th January 2026

Reply from Hinckley & Rugby Building Society Hi De. Thank you for your kind feedback. We’re really pleased to hear that you found our team knowledgeable, friendly, and helpful. We’ll be sure to share your comments —they’ll really appreciate it. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th February 2026

Clear about products and good explanation and checki...

Clear about products and good explanation and checking details Reviewed on: 28th January 2026

Reply from Hinckley & Rugby Building Society Hi Christine. Thank you for taking the time to share your feedback. We’re delighted to hear that our team clearly explained our products and carefully checked all details for you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Great local branches are vitally important

Local branches matter to local communities and are desperately important to local populations who find travel difficult or restricting! Today we opened a savings account in the Lutterworth H&R Building Society for and with my elderly father who is no longer able to pay cheques into his Lloyds Bank Account at the Lutterworth Hub as they don’t process cheques anymore. The staff at the H&R branch were wonderful on several prior occasions when we were investigating H&R savings account options and also when opening the account today. Everything was explained, and staff, especially Jo, were very helpful and reassuring. It is likely that, due to the convenience of the local branch, run by knowledgeable and helpful staff, further funds will be transferred from Lloyds to H&R for ease of access and support. Please keep local branches open….. they are vital and the only reason we opened the account. Reviewed on: 28th January 2026

Reply from Hinckley & Rugby Building Society Hi Diane. Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that your experience at our Lutterworth branch was positive and that Jo and the team were helpful and reassuring throughout the process. We’re proud to play a role in supporting our local communities and appreciate your kind words about the importance of local branches. It is also wonderful to know that our branch made accessing your father’s savings account easier. We truly appreciate your support and kind words about the value of local branches. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

I had an appointment with a member of your team.

I had an appointment with a member of your team.She was very efficient and polite.We chatted about the ISA that I took out. Reviewed on: 28th January 2026

Reply from Hinckley & Rugby Building Society Hi Nigel. Thank you for your feedback. We’re delighted to hear that your appointment was handled efficiently and politely. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

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