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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.82 (1615 reviews)

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4.85

Based on 1,615 reviews, last reviewed 21st Feb 2026

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

4

Happy now that I was able to get online. Happy now that I was able to get online. Reviewed on: 21st February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1615)

Happy now that I was able to get online.

Happy now that I was able to get online. Reviewed on: 21st February 2026

Staff friendly and helpful.

Staff friendly and helpful.Well versed in providing the necessary information Reviewed on: 20th February 2026

Very helpful (and patient).

Very helpful (and patient). Slow system updates - but got there in the end. Reviewed on: 20th February 2026

Neil made my visit today easy and positive

Neil supported me today making it so quick and easy. He was so lovely and understanding and really explained things to me which I really appreciate. I had my son with me today who was a little lively but Neil was really understanding of that. The experience was very positive. Reviewed on: 19th February 2026

You can talk to a person - gets my vote

Had problems with joining the on-line system. Phone answered quite quickly and spoke to a real person ( big tick) and issue resolved within reasonable time. I have a decent return on my investment - so what's not to like. However, it's not my job to recommend HRBS - as it won't suit everyone Reviewed on: 19th February 2026

Excellent customer service

It is refreshing to speak with a customer service agent who understands the request, advices and provide clarity for a chosen product. Excellent customer service with a smile... Reviewed on: 18th February 2026

Reply from Hinckley & Rugby Building Society Hi Birgitt. Thank you so much for taking the time to share your feedback. We’re delighted to hear that you found our team member knowledgeable and clear in their advice, and that they were able to support you in choosing the right product. Providing helpful, straightforward guidance with a friendly approach is exactly the standard we aim for. Your kind words mean a great deal to us, and we’ll be sure to pass your feedback on to the colleague involved. We look forward to supporting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th February 2026

Felt I was being asked to provide a letter from the...

Felt I was being asked to provide a letter from the joint account holder without the need to do so. How would you support my Mum further than I can. Home visits? I don’t think so, also asking for a call from my Mum when I had already explained the situation Reviewed on: 18th February 2026

Reply from Hinckley & Rugby Building Society Hi Rose. Thank you for your feedback. I believe Neil has reached out to you since your conversation however if we can assist you any further please let us know. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th February 2026

Excellent staff...

Sharda and Kasey were both very helpful and didn't pressure me in any way, showing a lot of patience and kindness. Reviewed on: 18th February 2026

Reply from Hinckley & Rugby Building Society Hi Mary. I am so pleased to hear that you received great service and a lot of kindness from the team. If we can assist your further, please let us know. Thank you for your kind comments regarding Sharda and Kasey - we will be sure to pass this along. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th February 2026

Excellent efficient friendly and informative

Excellent efficient friendly and informative Reviewed on: 17th February 2026

Reply from Hinckley & Rugby Building Society Hi Ann. Thank you for your feedback. We’re delighted to hear you found our service excellent, efficient, friendly, and informative. Your kind comments are greatly appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Excellent

Neil was extremely helpful. He telephoned to remind us about a change to my child's account. We went into the Rugby branch to make the necessary updates, where Neil explained everything very clearly and took time to make sure all the information was correct. We really value the personal service that Hinckley and Rugby offers. Thank you! Reviewed on: 16th February 2026

Reply from Hinckley & Rugby Building Society Hi Emma. Thank you for your kind feedback. We’re delighted to hear that Neil was helpful, clear, and thorough in assisting with your child’s account, and that you value the personal service we provide at Hinckley and Rugby. We’ll be sure to pass your comments on — they’ll be greatly appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

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