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DebbieJ

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Review of the Hinckley & Rugby Building Society, Savings:

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Excellent customer service...

I came in to set up an ISA following Rita letting me know that the ISA interest rates had gone up twice recently. I had an appointment with Rita and she explained things really clearly, and was so helpful, polite and able to answer all my questions. This is why I love the Hinckley and Rugby at South Wigston, it's the personal face to face service. Always greeted with a smile. I'd also like to thank Linda who recently recommended looking at other savings accounts to increase my interest rate. I opened that new savings account with hinckley and rugby and am getting 4% Reviewed on: 3rd September 2026

Reply from Hinckley & Rugby Building Society Hi Debbie, Thank you so much for taking the time to share such lovely feedback. We’re delighted to hear how helpful Rita was in explaining your ISA options and answering all your questions. We’ll be sure to pass your kind comments on to Rita. It’s also fantastic to hear that Linda was able to recommend a savings account that helped you make the most of your savings. We’re pleased you’re enjoying the benefits of your new account. We’re especially pleased to hear that you value the personal, face-to-face service at our South Wigston branch. Our teams really do take pride in welcoming members with a smile and making sure they feel supported. Thank you again for choosing Hinckley & Rugby Building Society and for your kind words. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th September 2026

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