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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1412 reviews)

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4.82

Based on 1,412 reviews, last reviewed 26th Jul 2025

61% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Manager and staff of Rugby branch extremely helpful... Manager and staff of Rugby branch extremely helpful when I needed to manage my mother’s account remotely. Very prompt and efficient service. Reviewed on: 26th July 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1412)

Overall very good.

Overall very good. Stuff at the brunch and telephone service are very helpful and polit . Reviewed on: 5th April 2025

Reply from Hinckley & Rugby Building Society Hello Mehran, It’s great to hear you have found our teams to be polite and helpful, that’s exactly what we’re aiming for. Thank you for taking the time to share your comments withs us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Liam is very knowledgeable and helpful

Liam is very knowledgeable and helpful Reviewed on: 3rd April 2025

Reply from Hinckley & Rugby Building Society Hi Andrew, Thank you for taking the time to pass on your comments about the service you’ve received from Liam. It’s great to hear you’ve been happy with his knowledge and willingness to assist. We will ensure he sees your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Contacted the H&R online chat regarding a new ISA.

Contacted the H&R by online chat regarding a new ISA. I was quickly contacted by the South Wigston branch arranged meeting and the ISA books are being posted all in the same day. Exceptional service. Thank you and well done. Reviewed on: 3rd April 2025

Reply from Hinckley & Rugby Building Society Hi Michael, Really great to hear how pleased you were with the service you received from our teams! We pride ourselves on the personal service we offer our members. Thank you for choosing the Society for your ISA savings. Should you need any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Opening Saving Accounts

Clear information and very effective opening our accounts Reviewed on: 3rd April 2025

Reply from Hinckley & Rugby Building Society Hi Richard Thank you for taking the time to provide your feedback for our team in Lutterworth. We take pride in providing clear information on our products and services so our members can make informed decisions about their savings, so this is great to hear. Thank you for choosing to save with the Society and if we can be of any further assistance in the future please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Natalie in Lutterworth was helpful, friendly and eff...

Natalie in Lutterworth was helpful, friendly and efficient. Reviewed on: 3rd April 2025

Reply from Hinckley & Rugby Building Society Hi Sheila It’s great to hear Natalie was able to assist you with your savings and did so in a friendly, professional manner. Please do not hesitate to pop in branch or call our team should you need any further assistance in future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

I WAS DEALT WITH A PLEASING, WELCOMEING, MANNER,VERY...

I WAS DEALT WITH A PLEASING, WELCOMEING, MANNER,VERY CLEAR EXPLANATIONS AND ACHIEVED ALL THAT WAS NEEDED Reviewed on: 2nd April 2025

Reply from Hinckley & Rugby Building Society Hi Malcred Thank you for taking the time to pass on your comments about your experience in our Hinckley branch. It’s great to hear we were able to assist you with all you required and that our team was welcoming. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Great Service!

We always like to go into the South Wigston branch as the staff are very helpful. Marie & Rita fully explained the accounts we could transfer our money into. They were both extremely knowledgable about the accounts available to us. Many Thanks Reviewed on: 1st April 2025

Reply from Hinckley & Rugby Building Society It’s great to hear you have found our team at South Wigston to be helpful and knowledgeable and that you enjoy your visits to our branch. We are committed to retaining our face-to-face services in our local towns and villages. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Convenient being local.

Convenient being local. Quick efficient & very helpful staff in the branch Reviewed on: 29th March 2025

Reply from Hinckley & Rugby Building Society Hi Jill Thank you for taking the time to share your feedback. It’s good to hear we’re conveniently located for you; we are committed to retaining our presence in our local towns and villages. It’s also great to hear our staff are helpful and efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Friendly, professional, efficient.

Diane at Nuneaton branch was friendly, professional and highly efficient .... exactly what is required for customer satisfaction and retention ...... Excellent Reviewed on: 27th March 2025

Reply from Hinckley & Rugby Building Society Wow, they are exactly the words we love to hear from our members regarding the service offered by our team. Thank you for taking the time to pass on your feedback for Diane, it’s much appreciated. We will ensure this is shared with Diane and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th April 2025

Rita was very helpful.

Rita was very helpful. It proved easy to change accounts for my elderly mother. The cancelled and new passbooks were returned by post safely and swiftly after my visit. Reviewed on: 27th March 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to provide this feedback for Rita. It’s good to hear she was able to assist you in transferring your mother’s account and get everything sent out in a timely fashion. Please do not hesitate to get in touch if we can be of any further assistance. Response date: 11th April 2025

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