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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2031 reviews)

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4.83

Based on 2,031 reviews, last reviewed 1st Jun 2026

429% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Always excellent service at the South Wigston Branch As usual, H&R BS, South Wigston, Leicester gave great service. Respectful, friendly welcome by a member of staff who is always knowledgeable regarding... Read more Reviewed on: 1st June 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2031)

Had the most competitive rate available when I was l...

Had the most competitive rate available when I was looking to invest. Customer service is friendly and efficient. Reviewed on: 20th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

I go to the Hinckley &Rugby Building Society in Brou...

I go to the Hinckley &Rugby Building Society in Broughton Astley and Hinckley. I have got to say what wonderful Staff they are. There is nothing which is too much trouble for them to help you with. They are all extremely friendly, greeting you with a big hello and I find that when I leave the building we have always had a chat and a laugh. I feel they are more like friends. Amazing staff at both branches, lovely people. Reviewed on: 20th April 2026

Simply outstanding: customer service at its best:

Simply outstanding: customer service at its best: I became a new customer of HRBS in December. How very rare to receive personalised customer service instead of feeling like you are talking to a stressed and depersonalised call centre operator. I also ran into a problem in setting up my online access due to forgetting log in details. The assistant could not have been more helpful. If only HRBS offered a current account, I’d be there like a shot! Long may this excellence continue. Reviewed on: 19th April 2026

Personal Service

I visited the Hinckley branch to open an ISA with funds to be transferred in. The member of staff was efficient, making sure I was filling out the necessary forms correctly. It is so pleasant to have that personal service, sitting either side of a table rather than conversing with someone behind a glass screen. The rate of interest on the ISA was good too. A very good Building Society to deal with. Reviewed on: 19th April 2026

H&R Building Society

Good Building Society. Helpful staff at the Rugby Branch last time I was there. Like all Building Societies you need to keep an eye on the rates. Reviewed on: 19th April 2026

Customer Service

A good traditional Building Society that still offers a local branch network with great customer service. I like the improvements it is making to its online offering and its the only building society that I would consider use in my local area. Reviewed on: 19th April 2026

Always there, always helpful.

I used to have a mortgage with Hinckley and Rugby Building Society and always had a great experience. I now have a 180 Day Notice Savings account with them, which offers very competitive rates with the drawback that, of course, I have to plan ahead and decide beforehand whether I may need a withdrawal. The staff in my local branch (yes, they still have a local branch) are always helpful and informative and note possible planned withdrawal dates in my physical account savings book. I feel I could always ask their advice about savings plans, which are best for me and they will always give an unbiased opinion. Always there, always helpful. Reviewed on: 18th April 2026

Great customer service from Emma

Great customer service from Emma regarding questions about current ISA rates Reviewed on: 18th April 2026

Like Tina Turner-Simply The Best

I have used Hinckley and Rugby building society in Nuneaton since i opened my first ever account there.Always lovely,efficient service,always offer a friendly smile and conversation.Always feel my account is much safer than in other places.Always quick to sort any issues out.And Diane is definitely the cheeky employee,who always makes me welcome and smile. Reviewed on: 18th April 2026

overall satisfactory

overall satisfactory, may be could offer more help on-line. Reviewed on: 18th April 2026

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