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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2156 reviews)

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4.84

Based on 2,156 reviews, last reviewed 31st Aug 2026

68% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

New ISA account Neil was very helpful in finding me a better deal on my Isa account, talking me through my options and opened a new account for me while I waited. Reviewed on: 31st August 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2156)

Excellent customer service from Ollie

Excellent customer service received this morning from Ollie. Reviewed on: 20th July 2026

Reply from Hinckley & Rugby Building Society Hi Chris, Thank you for taking the time to leave us a review. We're delighted to hear you received excellent customer service from Ollie this morning. We'll be sure to pass on your kind feedback, and we're sure Ollie will be pleased to know they made such a positive impression. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

We see Diane regularly and she consistently delivers...

We see Diane regularly and she consistently delivers an excellent level of service. Friendly, knowledgable and professional Reviewed on: 17th July 2026

Reply from Hinckley & Rugby Building Society Hi Karen, Thank you for your wonderful feedback. We're delighted to hear that Diane consistently provides you with such excellent service. It's great to know that her friendly, knowledgeable and professional approach makes such a positive impression. We'll be sure to pass your kind comments on to Diane, who I'm sure will really appreciate them. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

Agent was able to help me quickly and efficiently an...

Agent was able to help me quickly and efficiently and was extremely helpful when I didn't quite understand the procedure. Request was actioned and problem solved Reviewed on: 17th July 2026

Reply from Hinckley & Rugby Building Society Hi Sarah, Thank you for your lovely feedback. We're delighted to hear that our colleague was able to help you quickly and efficiently, and took the time to explain the process clearly when you needed a little extra guidance. It's great to know your request was resolved and your problem solved. We really appreciate you taking the time to share your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

Alice was extremely helpful.

Alice was extremely helpful. I had originally called the number to find out about using your accounts online services but Alice was also able to help with my banking queries which was very useful and saved me a further call. Thank you Alice! Reviewed on: 17th July 2026

Reply from Hinckley & Rugby Building Society Hi Cheryl, Thank you for taking the time to share your feedback. We're so pleased to hear that Alice was able to help you with both your online services enquiry and your banking questions, saving you the need to make another call. We'll be sure to pass on your kind words to Alice, who I'm sure will be delighted to know they made such a positive difference to your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

Excellent

Able to do go into a branch and talk face-to-face. Very friendly branch staff always polite and professional. A pleasure to deal with. Reviewed on: 16th July 2026

Reply from Hinckley & Rugby Building Society Hi Sarah, Thank you for taking the time to leave such a lovely review. We're delighted to hear that you value being able to visit one of our branches and speak to our team face-to-face. It's wonderful to know that you found our branch staff to be friendly, polite and professional, and that they made your experience a pleasure. We'll be sure to share your kind comments with the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 23rd July 2026

We were dealt with quickly and efficiently.

We were dealt with quickly and efficiently. Ian, who dealt with us, was both friendly and business like. Reviewed on: 15th July 2026

Reply from Hinckley & Rugby Building Society Hi Stephen, Thank you for taking the time to leave us your feedback. We're delighted to hear that you were dealt with quickly and efficiently and that Ian provided a friendly and professional service. Striking the right balance between a personal approach and efficient support is something we value, so it's great to know this was reflected in your experience. We'll be sure to pass on your kind comments to Ian. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

Visit to Coalville store.

Visited the Coalville store, very helpful dealt with everything I needed, very nice building society, very clean and seating for filling forms etc. staff helpful and knowledgeable. Reviewed on: 15th July 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave us such a positive review. We're delighted to hear that you had a great experience during your visit to our Coalville branch. It's wonderful to know that our team were helpful, knowledgeable and able to support you with everything you needed. We're also pleased that you found the branch welcoming and comfortable. We appreciate your kind comments about the environment and the service provided, and we'll be sure to share your feedback with the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

Excellent customer service

We were met by Lucy at the Coalville branch and she was amazing and dealt with everything efficiently. Reviewed on: 15th July 2026

Reply from Hinckley & Rugby Building Society Hi Emma, Thank you for taking the time to leave us a review. We're delighted to hear that Lucy provided such an amazing service during your visit to our Coalville branch. It's great to know that she dealt with everything efficiently while ensuring you received the support you needed. We'll be sure to pass on your kind feedback to Lucy, as we know she'll appreciate your recognition. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

We would recommend Indian rugby building site

Linda at the desk was very knowledgeable and very understanding when we made mistakes excellent customer service Reviewed on: 14th July 2026

Reply from Hinckley & Rugby Building Society Hi Tom, Thank you for taking the time to leave us such lovely feedback. We're delighted to hear that Linda provided excellent customer service and that her knowledge and understanding helped you during your visit. We know that things don't always go to plan, so it's great to hear that Linda was able to offer the support and reassurance you needed. We'll be sure to pass on your kind comments to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

Always a pleasure!

It’s always a pleasure to visit Nuneaton branch of Hinckley & Rugby BS! The staff there are friendly and helpful and knowledgeable. I received good service and had a nice little chat too. Keep up the good work! Reviewed on: 14th July 2026

Reply from Hinckley & Rugby Building Society Hi Carol, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you always enjoy visiting our Nuneaton branch and that our team continue to provide friendly, helpful and knowledgeable service. It's wonderful to know that you appreciated both the support you received and the personal touch of a friendly chat during your visit. We really value your kind words and will be sure to share your feedback with the team. Thank you for your continued support, and we look forward to welcoming you back again soon. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th July 2026

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