Write a review

Go to business site

Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1513 reviews)

View other Hinckley & Rugby Building Society products

4.83

Based on 1,513 reviews, last reviewed 6th Nov 2025

340% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

4

Very helpful, friendly, knowledgable Very helpful, friendly, knowledgable Reviewed on: 6th November 2025

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

Verified source

Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Hinckley & Rugby Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Savings reviews (1513)

Visit to Lutterworth

I have visited the Lutterworth branch who have assisted in registering a lasting power-of-attorney on my parents account. The accounts were not held at the Lutterworth office but with the rugby office, however all of the staff at Littleworth went out of their way to provide this service seamlessly, their attention to their customers is excellent and the service that I have received to support my parents is outstanding. Reviewed on: 8th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for sharing your experience Helen. We’re really pleased to hear that the team at our Lutterworth branch went out of their way to support you with registering your lasting power-of-attorney, that’s exactly what we’d expect from our teams. We believe face-to-face service is incredibly important, especially when it comes to sensitive matters like supporting loved ones. Feedback like yours truly highlights the value of the personal care and attention our branch teams strive to provide every day. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

EXcellent lutterworth branch.

We had a superb experience at the Lutterworth branch. Jo was professional, friendly, and extremely knowledgeable. She took the time to explain the products thoroughly, making sure we understood everything. Excellent service! Reviewed on: 8th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind review Seona. We’re delighted to hear about your experience at our Lutterworth branch, and especially pleased that Jo took the time to explain everything so thoroughly. We believe face-to-face service is incredibly important, it allows us to ensure our members feel confident and well-informed. Feedback like yours really highlights the value of that personal touch, and we truly appreciate you sharing it. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Helpful staff and clear and simple application forms

Very clear and easy forms to complete and exceptionally helpful customer service staff; in particular Lucy Gash. Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback Gail. It’s wonderful to hear that your experience at our Coalville branch was so positive, and we’re especially pleased to hear Lucy made such a great impression. We place a high value on the service we offer in our branches, and it’s great to know that our forms were clear and easy to use. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Explained clearly and a good understanding of products.

Upgrade of account. Explained clearly and a good understanding of products. Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback following your visit to our Coalville branch. We're so pleased to hear that everything was explained clearly and that you left with a good understanding of your savings options. We believe it's incredibly important that our members feel confident and informed, and we're proud to offer face-to-face service that supports that. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Nuneaton Branch always provide a great service.

Nuneaton Branch always provide a great service. Popped in with some queries and were really helpful and provided me with information needed. Thank you Diane and Jo Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Rebecca! We're really glad to hear that Diane and Jo at our Nuneaton branch were able to help with your queries and provide the great service you’ve come to expect. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Bravo Diane!

I always receive wonderful service at Nuneaton Branch! Today it was Diane who served me at the counter. She was cheery and friendly and very helpful regarding some queries I had. Well done to all the staff. Keep up the good work Nuneaton! Reviewed on: 7th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely review Carol! We're delighted to hear that Diane and the team at our Nuneaton branch provided such friendly and helpful service. We’ll be sure to pass on your kind words, Bravo indeed! If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

Lutterworth branch.

Lutterworth branch. Clear explanations of investment opportunities. Reviewed on: 6th October 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave your feedback about our Lutterworth branch. We're really pleased to hear that our team provided clear explanations around the savings opportunities we offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

The ladies in the Lutterworth branch are lovely and...

The ladies in the Lutterworth branch are lovely and explained everything to me really well. Also very quick and efficient. Reviewed on: 4th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Maddy! We’re delighted to hear that the ladies at our Lutterworth branch were quick, efficient, and took the time to explain everything clearly. We really value the personal service our branches offer, and it’s great to know it made a positive difference to your experience. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again – I know our branch team will be happy to welcome you back anytime we can be of service. Response date: 6th October 2025

Always friendly and attentive - I have been a custom...

Always friendly and attentive - I have been a customer for over 30 years and have never had any problems Reviewed on: 2nd October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Simon, and for being a loyal customer for over 30 years – we love to hear stories of our long-standing members. We're delighted to hear that our team in Rugby continues to offer friendly and attentive service. We place a high value on the personal service our branches provide, and it's wonderful to know that it's made a lasting impression. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your loyalty and continued support, we look forward to many more years of welcoming you! Response date: 6th October 2025

A good experience

Staff always polite and friendly…always a good experience Reviewed on: 1st October 2025

Reply from Hinckley & Rugby Building Society Hi Sandy, Thank you for your kind review! We're so pleased to hear that you consistently have a good experience with our team in Rugby. Polite and friendly service is something we take great pride in, we truly value the personal touch our branches offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your continued support — we look forward to welcoming you again soon! Response date: 6th October 2025

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Saffron Building Society 4.66 from 5248 reviews
Notice Deposit
from iFAST Global Bank 4.92 from 12 reviews
Savings
from M for Money Credit Union 4.76 from 38 reviews

Want to see more from Hinckley & Rugby Building Society?

Mortgages
from Hinckley & Rugby Building Society 4.55 from 387 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub