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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2105 reviews)

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4.83

Based on 2,105 reviews, last reviewed 17th Jul 2026

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

We see Diane regularly and she consistently delivers... We see Diane regularly and she consistently delivers an excellent level of service. Friendly, knowledgable and professional Reviewed on: 17th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2105)

Excellent customer service from Neil.

Excellent customer service from Neil. Took time to explain products, answered all questions with clear information. He was exceptionally pleasant, knowledgeable, very respectful and patient. He is a great asset and credit to the Hinckley and Rugby team in the Rugby branch. Reviewed on: 10th June 2026

Reply from Hinckley & Rugby Building Society Hi Elizabeth, Thank you for taking the time to leave us such detailed and positive feedback. We're delighted to hear that Neil provided excellent customer service and took the time to clearly explain our products and answer all your questions. It's wonderful to know that you found him pleasant, knowledgeable, respectful and patient throughout your interaction. We really appreciate your kind comments and agree that feedback like this reflects the high standard of service we aim to provide. We'll be sure to share your feedback with Neil and the Rugby branch team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

Always great service in branch.

Always great service in branch. Friendly, knowledgeable people who go the extra mile to help you Reviewed on: 10th June 2026

Reply from Hinckley & Rugby Building Society Hi Jeff, Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that you consistently receive great service when you visit our branch. It's fantastic to know that our team is friendly, knowledgeable and willing to go the extra mile to help. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you for choosing Hinckley & Rugby Building Society. We look forward to welcoming you again soon. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

84 year old & staff couldn’t be more helpful, daught...

84 year old & staff couldn’t be more helpful, daughter handles everything POA I think staff are wonderful Reviewed on: 10th June 2026

Reply from Hinckley & Rugby Building Society Hi Geraldine, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you've had such a positive experience with our team. Providing helpful, friendly and supportive service is very important to us, and it's wonderful to know that we've been able to assist both you and your daughter. Your kind words mean a great deal, and we'll be sure to share your feedback with the team. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

A pleasure to be a member

The friendlyness and helpfulness of the staff at Broughton Astley can't be beaten. Well done. Reviewed on: 10th June 2026

Reply from Hinckley & Rugby Building Society Hi Colin, Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that you feel the friendliness and helpfulness of our Broughton Astley team can't be beaten. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. They work hard to provide the best possible service, so it's always rewarding to hear when they've made such a positive impression. Thank you for your support, and we look forward to welcoming you again soon. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Jennifer Williams was very patient and kind.

Jennifer Williams was very patient and kind. Reviewed on: 10th June 2026

Reply from Hinckley & Rugby Building Society Hi Tim, Thank you for taking the time to leave us a review. We're delighted to hear that Jennifer provided you with such patient and kind service. We'll be sure to pass your lovely feedback on to Jennifer, who I'm sure will really appreciate your kind words. Thank you for choosing Hinckley & Rugby Building Society, and we look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Always helpful been going there for years

Always helpful been going there for years Reviewed on: 9th June 2026

Reply from Hinckley & Rugby Building Society Hi Janet, Thank you for taking the time to leave us a review. We're so pleased to hear that you've found our team consistently helpful over the years. We really value your loyalty and are delighted to have been able to support you for so long. Your continued trust in Hinckley & Rugby Building Society means a great deal to us, and we look forward to welcoming you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Visiting the Hinckley & Rugby Building Society in Br...

Visiting the Hinckley & Rugby Building Society in Broughton Astley is always a very positive experience - & today (9.6.26) was no exception. The two ladies providing customer service were - & always are - extremely courteous, friendly and efficient - they are a credit to your organisation. Reviewed on: 9th June 2026

Reply from Hinckley & Rugby Building Society Hi Petra, Thank you for taking the time to leave such a lovely review. We're delighted to hear that your visits to our Broughton Astley branch are always a positive experience. It's wonderful to know that our colleagues continue to provide the courteous, friendly and efficient service that we pride ourselves on. Your kind words mean a great deal, and we'll be sure to share your feedback with the team – they'll be delighted to know they've made such a positive impression. Thank you for your continued support of Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Efficient and friendly service during my visit today

Efficient and friendly service during my visit today Reviewed on: 9th June 2026

Reply from Hinckley & Rugby Building Society Hi Sally, Thank you for taking the time to leave us a review. We're pleased to hear that you received efficient and friendly service during your visit today. Providing a welcoming and helpful experience for our members is very important to us, so it's great to know that our team made a positive impression. We really appreciate your feedback and your support. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

The lady was extremely helpful and very pleasant

The lady was extremely helpful and very pleasant Reviewed on: 9th June 2026

Reply from Hinckley & Rugby Building Society Hi Michael, Thank you for taking the time to leave us a review. We're delighted to hear that the member of our team who assisted you was extremely helpful and very pleasant. Providing friendly and helpful service is something we strive for every day, so it's wonderful to know that this was reflected in your experience. We really appreciate your kind feedback. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

Alice was very helpful and polite and gave as much i...

Alice was very helpful and polite and gave as much information as she could on a Saturday Reviewed on: 9th June 2026

Reply from Hinckley & Rugby Building Society Hi Majid, Thank you for taking the time to leave us a review. We're delighted to hear that Alice was helpful and polite and took the time to provide you with the information you needed. We understand how important it is to receive clear and supportive assistance, especially when contacting us at the weekend, so it's great to know Alice was able to help. We'll be sure to share your kind feedback with her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

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