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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2105 reviews)

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4.83

Based on 2,105 reviews, last reviewed 17th Jul 2026

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

We see Diane regularly and she consistently delivers... We see Diane regularly and she consistently delivers an excellent level of service. Friendly, knowledgable and professional Reviewed on: 17th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2105)

Superb Customer Service

Kasey was vey clear, very helpful. It was also reassuring to know there’s no intention to close the branch. Kasey gave me the paperwork re. various savings accounts & an application form. She understood my particular situation & was really patient as I related details. Reviewed on: 9th June 2026

Reply from Hinckley & Rugby Building Society Hi Ann, Thank you for taking the time to leave us a review. We're really pleased to hear that Kasey was clear, helpful and took the time to understand your situation. It's great to know she was patient with you and able to provide the information and paperwork you needed regarding our savings accounts and application form. We're also glad Kasey was able to provide reassurance and support during your visit. We'll make sure your kind feedback is shared with her and the wider team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

Staff at broughton astley are brilliant

Staff at broughton astley are brilliant Reviewed on: 8th June 2026

Reply from Hinckley & Rugby Building Society Hi Kevin, Thank you for taking the time to leave us a review. We're delighted to hear that you think the staff at Broughton Astley are brilliant. We really appreciate your kind feedback and will make sure it is shared with the team at the branch. It's always great to know our colleagues are making a positive impression. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

The staff are always polite and friendly, they are a...

The staff are always polite and friendly, they are all very good and a pleasure to be served by them, Kasey is so lovely Reviewed on: 8th June 2026

Reply from Hinckley & Rugby Building Society Hi Carl, Thank you for taking the time to leave us a review. We're delighted to hear that our staff are always polite and friendly, and that you find it a pleasure to be served by them. It's especially lovely to hear your kind comments about Kasey, and we'll be sure to pass on your feedback to her and the wider team. We really appreciate you taking the time to share your experience and your continued support. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

Customer service team most helpful and cheerful

Customer service team are most helpful and cheerful Reviewed on: 8th June 2026

Reply from Hinckley & Rugby Building Society Hi John, Thank you for taking the time to leave us a review. We're pleased to hear that our customer service team have been helpful and cheerful. We really appreciate your kind feedback and will make sure it is shared with the team. It's great to know you've had a positive experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

Great service at Rugby branch

Visited branch in Rugby to update account and enquire about a fixed term savings account. Staff extremely friendly and very helpful. Managed to sort out accounts with that visit face to face with Neil and found his manner both very approachable and professional. Unlike my other bank nearby who told me I had to do everything online. I felt that staff had time to give me a thorough explanation about what services could be offered and it was a pleasure to treated so respectfully Reviewed on: 6th June 2026

Reply from Hinckley & Rugby Building Society Hi Heather, Thank you for taking the time to leave us such detailed feedback. We're delighted to hear about your visit to our Rugby branch and that you were able to update your account and discuss fixed term savings options in person with Neil. It's wonderful to know that you found the team extremely friendly and helpful, and that Neil’s approachable and professional manner made your experience a positive one. We’re especially pleased that you felt listened to and given the time to receive a thorough explanation of the services available. Providing respectful, face-to-face support is very important to us, and it’s great to hear this made a difference for you. We really appreciate your kind comments and will make sure they are shared with Neil and the wider team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

Polite, patient customer service from Alice

Polite, patient customer service from Alice Reviewed on: 6th June 2026

Reply from Hinckley & Rugby Building Society Hi David, Thank you for taking the time to leave us a review. We're pleased to hear that you received polite and patient customer service from Alice. We really appreciate your kind feedback and will make sure it is shared with her. It's great to know you had a positive experience with our team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

Michaela was very friendly and helpful

Michaela was very friendly and helpful and gave good advice. Reviewed on: 5th June 2026

Reply from Hinckley & Rugby Building Society Hi Sheree, Thank you for taking the time to leave us a review. We're delighted to hear that Michaela was friendly, helpful and able to provide you with useful advice. We pride ourselves on delivering excellent service and support to our members, so it's wonderful to know that Michaela made such a positive impression. We'll be sure to share your kind feedback with her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

I used the telephone service.

I used the telephone service to ask a query. The assistant, Tom, was most helpful and very patient. Reviewed on: 5th June 2026

Reply from Hinckley & Rugby Building Society Hi Adam, Thank you for taking the time to leave us a review. We're delighted to hear that Tom was able to help with your query and that you found him both helpful and patient. Providing friendly, supportive service is very important to us, so it's great to know that Tom made your experience a positive one. We'll be sure to pass on your kind comments to him. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

Professional Friendly Customer Care

Both people who I spoke to this morning were helpful and understanding and able to give me the necessary information needed Reviewed on: 5th June 2026

Reply from Hinckley & Rugby Building Society Hi Martin, Thank you for taking the time to leave us a review. We're delighted to hear that both members of our team were helpful, understanding and able to provide the information you needed. We know how important it is to receive clear and supportive assistance, so it's great to hear that your experience with us was a positive one. We really appreciate your feedback and will share your kind comments with the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

Very fast call answering

Very fast call answering, friendly staff and very helpful with requests. Always feels a more personal service with h&r. Reviewed on: 5th June 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us a review. We're delighted to hear that your calls are answered quickly and that you've found our team friendly and helpful when assisting with your requests. Providing a personal service is something we pride ourselves on, so it's wonderful to know that this has made a positive difference to your experience with Hinckley & Rugby Building Society. We really appreciate your feedback and your continued support. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

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