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Enterprise Credit Union reviews

Enterprise Credit Union's logo
Rated Excellent 4.98/5

Enterprise Credit Union reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre
  • Provides free financial planning calculators, guides and tools
    Provides free financial planning calculators, guides and tools

Review summary

People rate this company as Excellent based on 2,926 product reviews

Average score of 4.98/5
5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%

ECU’s loans and savings services are quick, easy, and reliable, with staff who genuinely care and go above and beyond. The friendly team makes applying for loans straightforward and supports members through tough times. However, some find waiting times could be shorter and loan eligibility rules a bit restrictive.

Positive themes

  • ECU’s staff are friendly, helpful, and always ready to support you.
  • Applying for loans with ECU is quick and easy with fast payouts.
  • Saving with ECU is straightforward and helps build financial security.

Negative themes

  • Waiting times at ECU could be shorter for a smoother experience.
  • Loan rules can be strict; some found it hard to get loans without savings.
  • Support can feel limited during hardship; some felt let down by ECU.
Summarised by AI
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About Enterprise Credit Union

Enterprise Credit Union is a financial co-operative that exists for the benefit of its members.

People who live, work or study in the Knowsley, Liverpool, Sefton, St. Helens, Wirral, Halton and Warrington Boroughs of Merseyside are eligible to become members of Enterprise Credit Union. Surplus income that’s generated is returned to members via dividends or to improve and provide additional services.

Enterprise Credit Union offer savings accounts, loans and personal finance guides and tools.

Enterprise Credit Union at a glance

Contact details

Website
Visit provider website
Phone
0151 482 0177
Email
[email protected]
Main address
Hall Lane, Huyton, Liverpool, L36 6AX
Social media

Reviews for Enterprise Credit Union

Showing 11 of 2926 company reviews Last reviewed within 7 days

Loan agreed

Loans 25th February 2026

Was great service from start to getting my loan all on the same day so so quick

Verified source
Rated Excellent 5/5
Read more product reviews

Always happy to help.

Loans 25th February 2026

Always happy to help. Excellent service. Easy access to go on line

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Always happy to help if they can

    Always happy to help if they can

    Loans
    Verified source 25th February 2026
  • 5/5

    Great service and experience

    I have had a completely hassle free experience and been advised well by your employees.

    Loans
    Verified source 25th February 2026
  • 5/5

    Good experience but can do more to making sure that...

    Good experience but can do more to making sure that all details are explained more easily but outer then that it’s all great

    Loans
    Verified source 25th February 2026
  • 5/5

    Top up loans.

    Was aware of and received my top up loan on the same day. Hassle free and simple process with the app. Far better than others I had used previously.

    Loans
    Verified source 25th February 2026
  • 5/5

    Love them always helpful never been let down best cr...

    Love them always helpful never been let down best credit union I know xx

    Loans
    Verified source 25th February 2026
  • 5/5

    Excellent Customer Service.

    I have used ECU for about 10 years and have never had a issue. Staff are always helpful, kind and patient they always go over... I have used ECU for about 10 years and have never had a issue. Staff are always helpful, kind and patient they always go over everything and let you know whats best for you. The payback is even better too its one outgoing iv never felt stressed over paying back and again understanding staff help with this. Genuinely phenomenal service and always advise people too speak too ECU and join. Read more Read less

    Loans
    Verified source 25th February 2026
  • 5/5

    I am very happy with the service I receive from cred...

    I am very happy with the service I receive from credit union

    Loans
    Verified source 25th February 2026
  • 5/5

    Great and friendly staff

    Always great staff when u speak to them on the phone and helpful

    {"display":"Susan L","full_name":"Susan L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Susan L 25th February 2026
  • 5/5

    It’s easy and good kind stuff.

    It’s easy and good kind stuff.thank you

    Loans
    Verified source 25th February 2026

    Products from Enterprise Credit Union

    Showing all products offered by Enterprise Credit Union

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