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Enterprise Credit Union reviews

Enterprise Credit Union's logo
Rated Excellent • 4.98/5

Enterprise Credit Union reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre
  • Provides free financial planning calculators, guides and tools
    Provides free financial planning calculators, guides and tools

Review summary

People rate this company as Excellent based on 2,900 product reviews

Average score of 4.98/5
5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%

ECU’s loans and savings services are quick, easy, and reliable, with staff who genuinely care and go above and beyond. The friendly team makes applying for loans straightforward and supports members through tough times. However, some find waiting times could be shorter and loan eligibility rules a bit restrictive.

Positive themes

  • ECU’s staff are friendly, helpful, and always ready to support you.
  • Applying for loans with ECU is quick and easy with fast payouts.
  • Saving with ECU is straightforward and helps build financial security.

Negative themes

  • Waiting times at ECU could be shorter for a smoother experience.
  • Loan rules can be strict; some found it hard to get loans without savings.
  • Support can feel limited during hardship; some felt let down by ECU.
Summarised by AI
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About Enterprise Credit Union

Enterprise Credit Union is a financial co-operative that exists for the benefit of its members.

People who live, work or study in the Knowsley, Liverpool, Sefton, St. Helens, Wirral, Halton and Warrington Boroughs of Merseyside are eligible to become members of Enterprise Credit Union. Surplus income that’s generated is returned to members via dividends or to improve and provide additional services.

Enterprise Credit Union offer savings accounts, loans and personal finance guides and tools.

Enterprise Credit Union at a glance

Contact details

Website
Visit provider website
Phone
0151 482 0177
Email
[email protected]
Main address
Hall Lane, Huyton, Liverpool, L36 6AX
Social media

Reviews for Enterprise Credit Union

Showing 11 of 2900 company reviews • Last reviewed within 7 days

Enterprise credit union is amazing it lets you save...

Savings • 3rd December 2025

Enterprise credit union is amazing it lets you save staff are very friendly and helpful

{"display":"Nic Be","full_name":"Nic Be","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316184.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

The customer care is second to none I’ve never had a...

Loans • 12th November 2025

The customer care is second to none I’ve never had a problem with applying for a loan or a top up they get back to... The customer care is second to none I’ve never had a problem with applying for a loan or a top up they get back to me several times to keep me updated they really are excellent and deserve credit Read more Read less

{"display":"Donna B","full_name":"Donna B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I love my credit union it helps me out wen I'm strug...

    I love my credit union it helps me out wen I'm struggling

    {"display":"Lynsey little","full_name":"Lynsey little","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Lynsey little 2nd October 2025
  • 5/5

    Very approachable.

    Very approachable. Excellent customer service skills; clear, concise and very detailed answers so you get the best possible option for yourself. Never leave the phone... Very approachable. Excellent customer service skills; clear, concise and very detailed answers so you get the best possible option for yourself. Never leave the phone embarrassed or confused, like you can with other companies. Plus they genuinely care and want to help you out with all your queries. Read more Read less

    {"display":"Kimberley P","full_name":"Kimberley P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Kimberley P 1st September 2025
  • 5/5

    Helpful staff and knowledgeable.

    Helpful staff and knowledgeable. Waiting times could be reduced

    {"display":"Jade ","full_name":"Jade ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jade 28th August 2025
  • 5/5

    I have been saving now for 9 weeks and it’s really h...

    I have been saving now for 9 weeks and it’s really helping me get better with my money!

    {"display":" Isobel ","full_name":" Isobel ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Isobel 19th August 2025
  • 5/5

    Absolutely amazing experience, staff are always so f...

    Absolutely amazing experience, staff are always so friendly and great

    {"display":"Alex c","full_name":"Alex c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Alex c 16th August 2025
  • 5/5

    Saving with enterprise credit union is amazing

    Saving with credit union is amazing i love the way you can save and borrow if need be I will definitely be saving more money with credit union. Awesome

    {"display":"Julie F","full_name":"Julie F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie F 11th August 2025
  • 5/5

    Very helpful , always handy at stressful times etc C...

    Very helpful , always handy at stressful times etc Christmas/ birthdays

    {"display":"Madina W","full_name":"Madina W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Madina W 10th August 2025
  • 5/5

    Never had a bad problem with ECU staff always been g...

    Never had a bad problem with ECU staff always been great , always help when needed , make it easy if any issues to be solved , stress free , fast & easy!

    {"display":"Ell","full_name":"Ell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Ell 8th August 2025
  • 5/5

    Always excellent great customer service

    Always excellent great customer service

    {"display":"Rachael f","full_name":"Rachael f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Rachael f 8th August 2025

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