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Enterprise Credit Union reviews

Enterprise Credit Union's logo
Rated Excellent 4.94/5

Enterprise Credit Union reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian Consumer credit awards winner
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre
  • Provides free financial planning calculators, guides and tools
    Provides free financial planning calculators, guides and tools

Review summary

People rate this company as Excellent based on 3,378 product reviews

Average score of 4.94/5
5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%
Reviews for Enterprise Credit Union have trended negatively over the past 90 days

Enterprise Credit Union shines for its friendly, helpful staff and easy, quick loan and savings services that really support people through tough times. The low interest rates and community focus make saving and borrowing feel personal and manageable. A few found loan application rules frustrating or unhelpful during hardship, but most praise the caring approach.

Positive themes

  • Enterprise Credit Union’s staff are friendly, helpful and make every experience feel personal.
  • Loans with Enterprise Credit Union are quick to apply for and often paid out the same day.
  • Enterprise Credit Union’s low interest rates make loans affordable for everyday needs.

Negative themes

  • Some found loan applications confusing or felt forced to save before borrowing.
  • A few felt unsupported during financial hardship with no solutions offered.
  • One complaint about delayed payment from PIP affecting loan repayments.
Summarised by AI
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About Enterprise Credit Union

Enterprise Credit Union is a financial co-operative that exists for the benefit of its members.

People who live, work or study in the Knowsley, Liverpool, Sefton, St. Helens, Wirral, Halton and Warrington Boroughs of Merseyside are eligible to become members of Enterprise Credit Union. Surplus income that’s generated is returned to members via dividends or to improve and provide additional services.

Enterprise Credit Union offer savings accounts, loans and personal finance guides and tools.

Enterprise Credit Union at a glance

Contact details

Website
Visit provider website
Phone
0151 482 0177
Email
[email protected]
Main address
Hall Lane, Huyton, Liverpool, L36 6AX
Social media

Reviews for Enterprise Credit Union

Showing 11 of 3378 company reviews Last reviewed within 7 days

Brilliant

Loans 30th May 2026

They are brilliant, always answer when I call always quick with reply’s if something is wrong would definitely recommend to people

Rated Excellent 5.00/5
Read more product reviews

Recommend Enterprise Credit Union

Loans 29th May 2026

Highly recommend Enterprise Credit Union. Having a money coach who I can contact directly is such a great service. Margaret has responded quickly and checks... Highly recommend Enterprise Credit Union. Having a money coach who I can contact directly is such a great service. Margaret has responded quickly and checks in on me. I can already see my Credit Score going up Read more Read less

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    I love not having to worry about Christmas it’s alre...

    I love not having to worry about Christmas it’s already payed for with my savings

    {"display":"Anthony h","full_name":"Anthony h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anthony h 29th May 2026
  • 5.00/5

    Very good and reliable always willing to try and hel...

    Very good and reliable always willing to try and help if possible

    {"display":"Lucy R","full_name":"Lucy R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lucy R 29th May 2026
  • 5.00/5

    Enterprise credit union are outstanding and so helpful

    Margaret has been an amazing help customer service with enterprise credit union is absolutely outstanding any little question or big question you may have is... Margaret has been an amazing help customer service with enterprise credit union is absolutely outstanding any little question or big question you may have is no bother for them. Saving with enterprise credit union has been so easy and I am really happy with the experience so far Read more Read less

    {"display":"Jamayne p","full_name":"Jamayne p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jamayne p 29th May 2026
  • 5.00/5

    Great Credit Union with helpful and friendly staff.

    Great Credit Union with helpful and friendly staff. Didn’t think I’d be able to get a loan as I have no credit. I was offered... Great Credit Union with helpful and friendly staff. Didn’t think I’d be able to get a loan as I have no credit. I was offered a Credit Builder with my own Money Coach Margaret for 12 months! Couldn’t have asked for a better loan to build my credit and savings at the same time ! Read more Read less

    {"display":"Jessie F","full_name":"Jessie F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jessie F 29th May 2026
  • 5.00/5

    I applied for a normal loan & wasn’t approved, but I...

    I applied for a normal loan & wasn’t approved, but I was given the option to use my child benefit for a loan while also... I applied for a normal loan & wasn’t approved, but I was given the option to use my child benefit for a loan while also saving & to help my credit score, it was truly a life saver Read more Read less

    {"display":"Katie Ackers","full_name":"Katie Ackers","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1609909.png"}}'s avatar
    Loans
    Katie Ackers 29th May 2026
  • 5.00/5

    They helped me so much in desperate times, quick ser...

    They helped me so much in desperate times, quick service and email responses, couldn't recommend them any more than I already have

  • 5.00/5

    Over the top to help me put very pleased with the se...

    Over the top to help me put very pleased with the service

    {"display":"Luke D","full_name":"Luke D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Luke D 29th May 2026
  • 5.00/5

    Good service polite people so helpful

    Good service polite people so helpful

    {"display":"Skye w","full_name":"Skye w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Skye w 29th May 2026
  • 5.00/5

    Margaret has been so helpful and always checking in...

    Margaret has been so helpful and always checking in to make sure I’m doing okay and always offering further help if required! Superstar service!

    {"display":"Alex L","full_name":"Alex L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Alex L 29th May 2026

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