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Enterprise Credit Union reviews

Enterprise Credit Union's logo
Rated Excellent • 4.98/5

Enterprise Credit Union reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian Consumer credit awards winner
See more on their website Write a review
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre
  • Provides free financial planning calculators, guides and tools
    Provides free financial planning calculators, guides and tools

Review summary

People rate this company as Excellent based on 3,146 product reviews

Average score of 4.98/5
5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%
Reviews for Enterprise Credit Union have trended positively over the past 90 days

ECU’s loans and savings services are quick, easy, and reliable, with staff who genuinely care and go above and beyond. The friendly team makes applying for loans straightforward and supports members through tough times. However, some find waiting times could be shorter and loan eligibility rules a bit restrictive.

Positive themes

  • ECU’s staff are friendly, helpful, and always ready to support you.
  • Applying for loans with ECU is quick and easy with fast payouts.
  • Saving with ECU is straightforward and helps build financial security.

Negative themes

  • Waiting times at ECU could be shorter for a smoother experience.
  • Loan rules can be strict; some found it hard to get loans without savings.
  • Support can feel limited during hardship; some felt let down by ECU.
Summarised by AI
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About Enterprise Credit Union

Enterprise Credit Union is a financial co-operative that exists for the benefit of its members.

People who live, work or study in the Knowsley, Liverpool, Sefton, St. Helens, Wirral, Halton and Warrington Boroughs of Merseyside are eligible to become members of Enterprise Credit Union. Surplus income that’s generated is returned to members via dividends or to improve and provide additional services.

Enterprise Credit Union offer savings accounts, loans and personal finance guides and tools.

Enterprise Credit Union at a glance

Contact details

Website
Visit provider website
Phone
0151 482 0177
Email
[email protected]
Main address
Hall Lane, Huyton, Liverpool, L36 6AX
Social media

Reviews for Enterprise Credit Union

Showing 11 of 3146 company reviews • Last reviewed within 7 days

Amazing staff

Loans • 9th May 2026

Staff very helpful. Easy to to talk to and explain to highest level

{"display":"Neil ","full_name":"Neil ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Staff are always friendly and helpful, they always w...

Loans • 9th May 2026

Staff are always friendly and helpful, they always want to provide the best service to suit me and my circumstances. The advice they give regarding... Staff are always friendly and helpful, they always want to provide the best service to suit me and my circumstances. The advice they give regarding loans & savings for the future is second to none. Read more Read less

{"display":"Lindsey D","full_name":"Lindsey D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Always helpful, able to feel more secure with money...

    Always helpful, able to feel more secure with money in safe hands

    {"display":"Marie Shelley","full_name":"Marie Shelley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1572087.png"}}'s avatar
  • 5/5

    Easy to contact and very informative knowledgeable...

    Easy to contact and very informative knowledgeable and customer service and staff very helpful and friendly.

    {"display":"Sharron Stevie Donnelly","full_name":"Sharron Stevie Donnelly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Amazing team in huyton

    Absolutely lovely staff from start to finish, my family have told me for years to get an account with ECU. I never thought anything of... Absolutely lovely staff from start to finish, my family have told me for years to get an account with ECU. I never thought anything of it, till I needed a little extra money one month, set up an account and it was so straight forward, then the very helpful staff assisted me. So glad I decided to join, thank you to the amazing team in huyton. Read more Read less

    {"display":"Megan ","full_name":"Megan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Megan 7th May 2026
  • 5/5

    The staff are lovely.

    The staff are lovely. The service is absolutely brilliant

    {"display":"Sarah B","full_name":"Sarah B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Sarah B 7th May 2026
  • 5/5

    Never had any issues staff always happy and friendly

    Never had any issues staff always happy and friendly

    {"display":"Kerry ","full_name":"Kerry ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Kerry 7th May 2026
  • 5/5

    Great interest rates and friendly service.

    It's so easy to set up an account and use the app. Great interest return. Friendly service always at the end of the phone or in branch.

    {"display":"Kez Fazer","full_name":"Kez Fazer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1212492.png"}}'s avatar
    Savings
    Kez Fazer 7th May 2026
  • 5/5

    Friendly & Approachable.

    Staff are so friendly and approachable. They are helpful and very understanding. They will help you as much as possible. I had a problem accessing... Staff are so friendly and approachable. They are helpful and very understanding. They will help you as much as possible. I had a problem accessing my account online, I rang the office to explain what was happening and they immediately transferred my money after a few security questions and said they would sort the problem with the computer team. Read more Read less

    {"display":"Jean ","full_name":"Jean ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jean 7th May 2026
  • 5/5

    Really good

    My experience is all good…very helpful staff and so easy to use the app and stay in control. So easy to get a loan and... My experience is all good…very helpful staff and so easy to use the app and stay in control. So easy to get a loan and all explained in a friendly manner Read more Read less

    {"display":"Anne Birch ","full_name":"Anne Birch ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Always good and very professional service.

    Always good and very professional service.

    {"display":"Terence l","full_name":"Terence l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Terence l 6th May 2026

    Products from Enterprise Credit Union

    Showing all products offered by Enterprise Credit Union

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