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Enterprise Credit Union reviews

Enterprise Credit Union's logo
Rated Excellent • 4.98/5

Enterprise Credit Union reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian Consumer credit awards winner
See more on their website Write a review
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre
  • Provides free financial planning calculators, guides and tools
    Provides free financial planning calculators, guides and tools

Review summary

People rate this company as Excellent based on 3,088 product reviews

Average score of 4.98/5
5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%
Reviews for Enterprise Credit Union have trended negatively over the past 90 days

ECU’s loans and savings services are quick, easy, and reliable, with staff who genuinely care and go above and beyond. The friendly team makes applying for loans straightforward and supports members through tough times. However, some find waiting times could be shorter and loan eligibility rules a bit restrictive.

Positive themes

  • ECU’s staff are friendly, helpful, and always ready to support you.
  • Applying for loans with ECU is quick and easy with fast payouts.
  • Saving with ECU is straightforward and helps build financial security.

Negative themes

  • Waiting times at ECU could be shorter for a smoother experience.
  • Loan rules can be strict; some found it hard to get loans without savings.
  • Support can feel limited during hardship; some felt let down by ECU.
Summarised by AI
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About Enterprise Credit Union

Enterprise Credit Union is a financial co-operative that exists for the benefit of its members.

People who live, work or study in the Knowsley, Liverpool, Sefton, St. Helens, Wirral, Halton and Warrington Boroughs of Merseyside are eligible to become members of Enterprise Credit Union. Surplus income that’s generated is returned to members via dividends or to improve and provide additional services.

Enterprise Credit Union offer savings accounts, loans and personal finance guides and tools.

Enterprise Credit Union at a glance

Contact details

Website
Visit provider website
Phone
0151 482 0177
Email
[email protected]
Main address
Hall Lane, Huyton, Liverpool, L36 6AX
Social media

Reviews for Enterprise Credit Union

Showing 11 of 3088 company reviews • Last reviewed within 7 days

I have never had a bad experience with ECU.

Loans • 28th April 2026

I have never had a bad experience with ECU. The app/website are easy to navigate and staff are always happy to help with whatever I need.

{"display":"Leighnic","full_name":"Leighnic","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great way of supporting savings whilst borrowing aff...

Loans • 27th April 2026

Great way of supporting savings whilst borrowing affordable

{"display":"Sarah T","full_name":"Sarah T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    All staff are always so helpful x polite

    All staff are always so helpful x polite

    Loans
    Verified source 27th April 2026
  • 5/5

    Excellent savings rates

    Excellent savings rates, quick and easy to set up, helpful staff to guide you if needed, there is a product for everyone even Junior accounts!

    {"display":"Nat","full_name":"Nat","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nat 27th April 2026
  • 5/5

    Excellent customer service, quick loan payout, a ser...

    Excellent customer service, quick loan payout, a service that cares about their members

    {"display":"Nat","full_name":"Nat","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Nat 27th April 2026
  • 5/5

    Enterprise credit union is really easy to use an the...

    Enterprise credit union is really easy to use an the staff are so friendly and helpful really appreciate Karen for her help thank you

    {"display":"T b ","full_name":"T b ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    T b 27th April 2026
  • 5/5

    Always a good place to save.

    Always a good place to save. Interest is paid out every year at a decent % rate and always on time. I always tell others about this company

    {"display":"Elaine Oliver ","full_name":"Elaine Oliver ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elaine Oliver 27th April 2026
  • 5/5

    Brilliant

    Good service ann so helpful wouldn’t go any where else

    {"display":"Danielle g","full_name":"Danielle g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Danielle g 24th April 2026
  • 5/5

    Very good service I have been with them for years I...

    Very good service I have been with them for years I can always count on them to help me out and renew my loan my... Very good service I have been with them for years I can always count on them to help me out and renew my loan my loans are always very quick and can do it online Read more Read less

    {"display":"Twins ","full_name":"Twins ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Twins 24th April 2026
  • 5/5

    A great service for the local community

    Been a user of enterprise for years it’s been a great go to help when needing a short term loan for either a holiday or... Been a user of enterprise for years it’s been a great go to help when needing a short term loan for either a holiday or special occasion. Advisors are amazing and very knowledgeable. Funds are easily paid back on terms you can afford and are right for you. Messages of acceptance are reveived extremely quickly. A great service for the local community. Read more Read less

    {"display":"Sarah B","full_name":"Sarah B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Sarah B 24th April 2026
  • 5/5

    I have been a regular saver with Credit Union for a...

    I have been a regular saver with Credit Union for a good few months now. Set my payments up as a standing order and it... I have been a regular saver with Credit Union for a good few months now. Set my payments up as a standing order and it is building nicely. As I am self employed this helps me save for any time off I may need throughout the year. Read more Read less

    {"display":"Chris","full_name":"Chris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris 24th April 2026

    Products from Enterprise Credit Union

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