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Heather A

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Review of the Hinckley & Rugby Building Society, Savings:

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Great service at Rugby branch

Visited branch in Rugby to update account and enquire about a fixed term savings account. Staff extremely friendly and very helpful. Managed to sort out accounts with that visit face to face with Neil and found his manner both very approachable and professional. Unlike my other bank nearby who told me I had to do everything online. I felt that staff had time to give me a thorough explanation about what services could be offered and it was a pleasure to treated so respectfully Reviewed on: 6th June 2026

Reply from Hinckley & Rugby Building Society Hi Heather, Thank you for taking the time to leave us such detailed feedback. We're delighted to hear about your visit to our Rugby branch and that you were able to update your account and discuss fixed term savings options in person with Neil. It's wonderful to know that you found the team extremely friendly and helpful, and that Neil’s approachable and professional manner made your experience a positive one. We’re especially pleased that you felt listened to and given the time to receive a thorough explanation of the services available. Providing respectful, face-to-face support is very important to us, and it’s great to hear this made a difference for you. We really appreciate your kind comments and will make sure they are shared with Neil and the wider team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

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