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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1363 reviews)

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4.81

Based on 1,363 reviews, last reviewed 7th Apr 2025

76% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Excellent personal service A pleasure to deal with from start to finish, Liam Hollis was quick to answer the phone and assist with some issues regarding account opening. Reviewed on: 7th April 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1363)

Liam Hollis great customer service

I have recently set up a 5 year cash isa. This has been my first time and Liam Hollis has been there ever step of the way. If it was getting in touch with myself when I incorrectly filled out the application form or confirming the funds have been received, he was always there and been on hand when needed. Great customer services. Reviewed on: 18th September 2024

Reply from Hinckley & Rugby Building Society Hello Ashleigh, Thank you for your feedback about the service you received from Liam. It’s wonderful to hear about this type of personal service being delivered by our teams. It’s also great to hear we’ve been able to help you find a safe home for your Cash ISA allowance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th September 2024

Charity Savings Account

The staff at the Spalding Branch went out of their way to provide a unique solution to a investment problem our charity had. We’ll done to them. Reviewed on: 17th September 2024

Reply from Hinckley & Rugby Building Society Hi Mike, Thank you for taking the time to send us your encouraging feedback. We’re very pleased to hear you found the team in Spalding to be helpful and that the Society have been able to assist a local charity. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th September 2024

Friendly and Helpful Branch

We always find our visits to the branch really good- the staff are always friendly and professional. That was particularly so in our last visit when Beverley helped my wife and I to transfer our 120 day ISAs to a fixed ones. We were able to fill the forms out at a table and she kept checking if we had any questions. She was knowledgeable and very helpful- a credit to your Society Reviewed on: 11th September 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback Nick. It’s a joy to read that you found the service you received at our Nuneaton office to be friendly and professional. It’s also great to heat that Beverley was thorough and ensured you had a good understanding of the ISA products you chose, we will ensure your comments are passed on to her and her team personally. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Great service

Very efficient and so nice to be able to speak to someone over the phone, as I do not like doing things online. Reviewed on: 10th September 2024

Reply from Hinckley & Rugby Building Society Hello Andrea, Thank you for your comments, we appreciate you taking the time and are pleased to hear you were happy with the service you received. We understand that our members will have different preferences so we will continue to provide various ways for you to deal with us, hopefully providing an option that suits everyone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Introduction

Very friendly and efficient call from Liam today. Reviewed on: 9th September 2024

Reply from Hinckley & Rugby Building Society Hi Stephen Thank you for taking the time to pass on your comments regarding the service you received from Liam at our Castle Street branch. Efficient and friendly are absolutely two words we’re happy to hear. We’ll ensure we pass on this feedback to Liam and his team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Efficient

Efficient service especially as the ISA was all arranged by phone and post Reviewed on: 8th September 2024

Reply from Hinckley & Rugby Building Society Hi Michael and thank you for your feedback. It’s great to hear you found the service our Lutterworth branch delivered to be efficient and that you have chosen the Society to look after your Cash ISA savings. Please do not hesitate to get in contact should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

I spoke with Liam Hollis at the Castle Street Branch...

I spoke with Liam Hollis at the Castle Street Branch in Hinckley, He was polite, friendly and professional explaining all queries satisfactory. I did think the area given for completing paperwork was cramped and very basic. Reviewed on: 5th September 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for your feedback about your visit to our Castle Street branch with Liam. It’s great to hear you found his service to be polite, friendly and professional, and all queries were answered. Please do not hesitate to get in touch should you need any further assistance in future. I will ensure your comments regarding the private room we use for completing the paperwork are passed on to the management team. It’s always valuable to hear both the positives and negatives from our members experiences, so this is equally appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th September 2024

My experience I had when opening an ISA account Dia...

My experience I had when opening an ISA account Diane from Nuneaton was very friendly, professional and knowledgeable. Reviewed on: 3rd September 2024

Reply from Hinckley & Rugby Building Society Hi Leigh and thank you for taking the time to tell us about your experience opening an ISA with Diane. It’s always great to hear our team described as friendly, professional and knowledgeable, as that is exactly what we’re aiming to deliver for our members, and we’re delighted to hear you have chosen the Society to help grow your ISA funds. I will happily share your comments with Diane and the team over in Nuneaton. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th September 2024

Reasonable products.

Reasonable products. Worth checking out as interest rates fall. Reviewed on: 3rd September 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your feedback. We fully encourage all members to keep updated with the interest rate paid on their variable accounts, as they can indeed increase and decrease. This is particularly worthwhile when there are changes to the Bank of England Base Rate. Please visit our website to view our current savings rates: https://www.hrbs.co.uk/savings/existing-customers/important-account-information/interest-rate-history/ For more information regarding the Bank of England Base Rate and how it can impact rates offered by banks and building societies visit: https://www.bankofengland.co.uk/monetary-policy/the-interest-rate-bank-rate If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th September 2024

The member of staff assisted us to open a savings ac...

The member of staff assisted us to open a savings account. at the Nuneaton branch. He was very helpful, polite and friendly. It was a good experience and we would not hesitate to return to the branch. Reviewed on: 27th August 2024

Reply from Hinckley & Rugby Building Society Hello Peter, It’s great to hear you found our branch welcoming and the service helpful. I know the team will be delighted to serve you again in the future. Thank you for taking the time to share your feedback with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

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