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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2105 reviews)

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4.83

Based on 2,105 reviews, last reviewed 17th Jul 2026

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

We see Diane regularly and she consistently delivers... We see Diane regularly and she consistently delivers an excellent level of service. Friendly, knowledgable and professional Reviewed on: 17th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2105)

Opened a savings account

Opened a savings account with Neil and he was very good. We have always had above good service from Neil, Chloe and Jeanette and not forgetting the branch manager. We feel like they are friends. Reviewed on: 5th June 2026

Reply from Hinckley & Rugby Building Society Hi Tim, Thank you for taking the time to leave such a lovely review. We're delighted to hear that Neil provided excellent service when helping you open your savings account. It's especially rewarding to know that the service you've received from Neil, Chloe, Jeanette and the Branch Manager has consistently been of such a high standard. Building strong relationships with our members is very important to us, so hearing that you feel like they're friends really means a lot. We'll be sure to share your kind words with the team, who will be delighted to receive your feedback. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

Great service

Great to be able to talk to Alice on the phone Reviewed on: 4th June 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us a review. We're pleased to hear that you found it helpful to speak with Alice over the phone. We know how important it is to be able to talk things through with someone directly, and we're glad Alice was able to assist you. We appreciate your feedback and will be sure to pass on your kind comments to Alice. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

Excellent pleasant call and fast service.

Excellent pleasant call and fast service....Problem Solved Reviewed on: 4th June 2026

Reply from Hinckley & Rugby Building Society Hi Scott, Thank you for taking the time to leave us a review. We're delighted to hear that you had an excellent and pleasant call, and that our team was able to provide fast service and resolve your issue. We'll be sure to pass your kind comments on to the team, who will be pleased to know their support made a difference. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

The Customer Services Assistant was very helpful.

The Customer Services Assistant was very helpful, and sorted things for me. Reviewed on: 3rd June 2026

Reply from Hinckley & Rugby Building Society Hi Matthew, Thank you for taking the time to leave us your feedback. We're pleased to hear that our Customer Services Assistant was very helpful and was able to sort things out for you. We'll make sure your comments are shared with the team, who will be glad to know their support made a difference. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

Always excellent service at the South Wigston Branch

As usual, H&R BS, South Wigston, Leicester gave great service. Respectful, friendly welcome by a member of staff who is always knowledgeable regarding any enquiry that we may have. Reviewed on: 1st June 2026

Reply from Hinckley & Rugby Building Society Hi Jane, Thank you for taking the time to share your feedback. We're delighted to hear that our South Wigston branch continues to provide great service and that you receive a respectful, friendly welcome from our knowledgeable team. It's wonderful to know that our staff consistently meet your needs and provide the support you expect. Thank you for your continued trust in Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

Fantastic service, Lucy looked after us

We had a joint bond maturing and Lucy at Coalville branch was extremely helpful going through the options and checking we had completed the forms correctly Reviewed on: 30th May 2026

Reply from Hinckley & Rugby Building Society Hi Mary, Thank you for taking the time to leave us a review. We're pleased to hear that Lucy at our Coalville branch was extremely helpful in guiding you through your joint bond options and ensuring your forms were completed correctly. We'll be sure to pass your kind comments on to Lucy, who will be delighted to hear about your positive experience. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

Excellent local building society.

Excellent local building society. Still keeping me a happy customer after all these years. Brilliant for the local community as well. Reviewed on: 30th May 2026

Reply from Hinckley & Rugby Building Society Hi Liam, Thank you for your wonderful feedback and for your continued loyalty over the years. We're delighted to hear that we've been able to keep you a happy customer and that you value the role we play in supporting the local community. As a mutual building society, serving our members and communities is at the heart of everything we do, so it's especially rewarding to receive comments like yours. Thank you for your ongoing support. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

Great staff at Rugby Branch

All the staff at my local Rugby branch are great, they are very professional and helpful as well as being friendly and welcoming. I recently went in to deposit some money in to my savings account and Neil provided great service. Reviewed on: 29th May 2026

Reply from Hinckley & Rugby Building Society Hi Victoria, Thank you for taking the time to leave us such positive feedback. We're thrilled to hear that all the staff at our Rugby branch provided professional, helpful, and friendly service, and that Neil was able to assist you so well when depositing into your savings account. We'll be sure to pass your kind comments on to Neil and the rest of the team, who will be delighted to hear about your experience. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

Friendly and helpful advisor

The advisor that helped us to set up our additional savings accounts at the Broughton Astley branch on Wednesday 27th May was so helpful and friendly and effectively dealt with all of our needs and questions. Reviewed on: 29th May 2026

Reply from Hinckley & Rugby Building Society Hi Sam, Thank you for taking the time to share your feedback. We're delighted to hear that the adviser at our Broughton Astley branch was so helpful and friendly when assisting you with setting up your additional savings accounts. It's great to know that all of your questions were answered and that your needs were dealt with effectively. We’ll be sure to pass on your kind comments to the team, who will be pleased to hear about your positive experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

Friendly and helpful.

Friendly and helpful. Very efficient Reviewed on: 28th May 2026

Reply from Hinckley & Rugby Building Society Hi Lynda, Thank you for taking the time to leave us a review. We're pleased to hear that you found our service friendly, helpful and efficient. Providing excellent service to our members is very important to us, so it's great to know we were able to assist you in a positive way. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

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