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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2105 reviews)

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4.83

Based on 2,105 reviews, last reviewed 17th Jul 2026

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

We see Diane regularly and she consistently delivers... We see Diane regularly and she consistently delivers an excellent level of service. Friendly, knowledgable and professional Reviewed on: 17th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2105)

Good customer experience.

Good customer experience. Alice was extremely helpful & polite. Reviewed on: 28th May 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to share your feedback. We're delighted to hear that you had a good customer experience and that Alice was extremely helpful and polite throughout your interaction. We'll make sure your kind comments are passed on to Alice, who will be pleased to know that her excellent service made a positive impression. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

Efficient professional service

Efficient professional service from Alice meant I was able to sort out a couple of matters quickly over the phone. Reviewed on: 28th May 2026

Reply from Hinckley & Rugby Building Society Hi Mike, Thank you for taking the time to leave us a review. We're pleased to hear that Alice was able to help you efficiently and professionally, and that you were able to resolve your queries quickly over the phone. We'll be sure to pass your kind comments on to Alice, who I'm sure will be delighted to hear them. Thank you for choosing Hinckley & Rugby Building Society. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 4th June 2026

Friendly staff well informed about the product I was...

Friendly staff well informed about the product I was interested in. Reviewed on: 27th May 2026

Reply from Hinckley & Rugby Building Society Hi Barbara, Thank you for taking the time to leave us such positive feedback. We’re so pleased to hear that our staff were friendly and able to provide you with clear and helpful information about the product you were interested in. Providing knowledgeable service and supporting our members with confidence is something we take great pride in, so your comments are very much appreciated. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th May 2026

Friendly staff who will always go the extra mile

Friendly helpful staff who always go the extra mile and actually know me and ask about family etc. Don’t see that often any more and that’s why I wouldn’t switch. Reviewed on: 22nd May 2026

Reply from Hinckley & Rugby Building Society Hi Kathy, Thank you so much for your lovely feedback. We’re delighted to hear that our team’s friendly and personal approach makes such a difference to your experience with us. Building strong relationships with our members is really important to us, so it’s wonderful to know you feel valued and recognised whenever you visit. We truly appreciate your loyalty and your kind comments about our staff going the extra mile. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th May 2026

Opening a new savings account

I went down yesterday to open a savings account and was met by Kasey Johnson a advisor that works there she was very helpful and very professional offering me all the options available made things very simple and easy for me 5 stars for her a credit for the company. Reviewed on: 21st May 2026

Reply from Hinckley & Rugby Building Society Hi Roy, Thank you for your fantastic feedback! We’re delighted to hear that Kasey at our branch provided such helpful and professional guidance when opening your savings account. It’s wonderful that she made the process simple and easy for you—5 stars indeed! We’ll be sure to pass on your kind words to her. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Excellent service

Helpful . Friendly advice from Neil at the Rugby branch Reviewed on: 21st May 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for your feedback! We’re delighted to hear that Neil at our Rugby branch provided helpful and friendly advice. It’s great to know our team made your experience a positive one. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Friendly, patient and professional.

Friendly, patient and professional guidance given by Neil at Rugby’s branch of Hinckley & Rugby Building Society today when I opened my first Cash ISA account with them, taking time to explain my options in simple terms. The whole process gave me peace of mind, my questions were all answered clearly and I left feeling satisfied my money is in a safe place. Reviewed on: 20th May 2026

Reply from Hinckley & Rugby Building Society Hi Janice, Thank you for your wonderful feedback! We’re thrilled to hear that Neil at our Rugby branch provided such friendly, patient, and professional guidance when opening your first Cash ISA. It’s fantastic that the process gave you peace of mind and that all your questions were answered clearly. Knowing our members feel confident and supported is exactly what we aim for. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

First class service, as always.

First class service, as always.. Very helpful and useful advice Reviewed on: 20th May 2026

Reply from Hinckley & Rugby Building Society Hi Irene, Thank you for your kind feedback! We’re delighted to hear that you continue to receive first-class service and that our team’s advice has been helpful and useful. It’s always great to know our members feel well supported. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Query dealt with promptly and efficiently.

Query dealt with promptly and efficiently. Jennifer? very personable and helpful exactly what you want when ringing a help desk. Reviewed on: 20th May 2026

Reply from Hinckley & Rugby Building Society Hi Carole, Thank you for your feedback! We’re delighted to hear that Jennifer was able to assist you promptly and efficiently, providing the personable and helpful service you’d hope for when contacting our help desk. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Excellent service

Linda...very helpful....one of the reasons I'm investing my money....the service was amazing...... Reviewed on: 20th May 2026

Reply from Hinckley & Rugby Building Society Hi Kevin, Thank you for taking the time to share your feedback. We’re delighted to hear that Linda was very helpful and provided such amazing service. It’s great to know that your positive experience has played a part in your decision to invest with us, and we really appreciate your trust and support. Thank you again for choosing Hinckley & Rugby and for sharing your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

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Hinckley & Rugby Building Society: Savings reviews

65% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Hinckley & Rugby Building Society: Savings now

Hinckley & Rugby Building Society Savings reviews (2105)

Good customer experience.

Efficient professional service

Friendly staff well informed about the product I was...

Friendly staff who will always go the extra mile

Opening a new savings account

Excellent service

Friendly, patient and professional.

First class service, as always.

Query dealt with promptly and efficiently.

Excellent service

Do you have a different Hinckley & Rugby Building Society product?

Want to see more from Hinckley & Rugby Building Society?

Mortgages

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