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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1364 reviews)

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4.81

Based on 1,364 reviews, last reviewed 8th Apr 2025

90% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Spalding branch helpful, efficient & friendly. Allways find Spalding branch helpful, efficient & friendly. I appreciate the fact that I can telephone the branch direct, very good customer service. Reviewed on: 8th April 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1364)

The member of staff assisted us to open a savings ac...

The member of staff assisted us to open a savings account. at the Nuneaton branch. He was very helpful, polite and friendly. It was a good experience and we would not hesitate to return to the branch. Reviewed on: 27th August 2024

Reply from Hinckley & Rugby Building Society Hello Peter, It’s great to hear you found our branch welcoming and the service helpful. I know the team will be delighted to serve you again in the future. Thank you for taking the time to share your feedback with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

talked through the product I required and informatio...

talked through the product I required and information etc required to open.Came in a few days later, all documentation ready and within five minutes, signed and bob's your uncle, done. Reviewed on: 27th August 2024

Reply from Hinckley & Rugby Building Society Hi Glennis, Thanks for your comments about your experience with our branch team in Hinckley. It’s great to hear we were able to assist you with your savings and that we managed to keep things hassle free for you. Should you need any further assistance in the future please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

A Real Building Society

Nice, friendly & knowledgeable staff. Slight issue with branch opening hours, nothing past 14.00hrs Reviewed on: 27th August 2024

Reply from Hinckley & Rugby Building Society Hi Warren, Thank you for your valuable feedback. It’s great to hear you found the staff knowledgeable and friendly. Regards our opening hours please be aware if there was something you needed to discuss with our team, private appointments are available after 2pm on weekdays – please just contact the branch you’d like to visit to arrange this. Also, we open Saturday mornings until 12pm if that suits you better. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

Excellent customer service

The Lady we saw Dianne Harris was friendly ,knowledgable and extremely efficient. Reviewed on: 23rd August 2024

Reply from Hinckley & Rugby Building Society Hello Michael Thanks for taking the time to pass on your comments about the service you received from Diane at our branch in Nuneaton. It’s wonderful to hear you came away feeling that you’d received a friendly and knowledgeable service, that’s always our aim so great to hear that it’s been delivered. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

Excellent and friendly customer service

Excellent and friendly customer service Reviewed on: 22nd August 2024

Reply from Hinckley & Rugby Building Society Hi Colin, Thank you for your feedback about your experience with our team in Coalville. Its music to our ears to hear you found the service to be of a high standard. I know the team work hard to ensure our members feel welcome, as you are, of course our highest priority. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

Savings account

Liam served me & I have no complaints, but one thing he didn't clarify, which I would have liked him to, was, what happens re the interest, eg no loss of interest, when converting my 120 day notice account to the 180 day notice version. Reviewed on: 20th August 2024

Reply from Hinckley & Rugby Building Society Thank you very much for this valuable feedback and choosing the Society to look after your savings. I will share this with the team so we can ensure this point is made clear in future. I trust that you are now aware that you will not lose any interest moving your money as noted, however should you have any further queries please do not hesitate to get in touch either in branch, or by contacting our customer service team 0800 434 6343. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th August 2024

Friendly, welcoming and very helpful!

I had a complex savings issue to deal with, on behalf of a member of my family with particular needs. Caven was really helpful and understanding. He went the extra mile to find the old account details and resolve the problem to our satisfaction. Other members of the team were friendly and welcoming too. Reviewed on: 19th August 2024

Reply from Hinckley & Rugby Building Society Hi Gary, Thank you for taking the time to pass on your feedback. It’s great to hear Caven was able to help you with your enquiries and provide all the information you needed, also that you found the team welcoming and friendly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th August 2024

Top personal service from our local building society

Served by the highly professional Jamie, who introduced us to all available savings products. Explaining everything without any pressure to commit. On the basis of the information provided we were able to decide which savings products suited our needs. Jamie helped us with the application forms and provided guidance and assistance to make the experience painless. Reviewed on: 18th August 2024

Reply from Hinckley & Rugby Building Society Thank you very much for your feedback on the service you received from Jamie. It’s great to hear you were happy with the assistance he provided and that’ve found a savings account with the Society that meets your needs. We’re very happy to be given the opportunity to help our members reach their savings goals! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th August 2024

Savings Problems

Dealt with Tom at Castle Street on numerous things. He dealt with all brilliantly, no drama, no fuss and no problem. Reviewed on: 7th August 2024

Reply from Hinckley & Rugby Building Society Hi Alan, Thank you for taking the time to let us know about the service you’ve received from Tom at our Castle Street branch. It sounds like he has been able to assist you with your enquiries in a hassle-free manner, which is fantastic to hear. Please be assured that your comments have been shared with Tom personally and the wider team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

A 5 star Building Society

The staff were knowledgeable and efficient. They dealt with my enquiry in a courteous and discreet manner. Reviewed on: 1st August 2024

Reply from Hinckley & Rugby Building Society Hi David, Thank you for taking the time to pass on your encouraging feedback about our team in South Wigston. It’s good to hear we dealt with your enquiry with the correct level of discretion and that you found our people to be knowledgeable and efficient. Being described as 5 Star Building Society is, of course, what we’re aiming for, so this is wonderful to receive. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

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