Write a review

Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1380 reviews)

View other Hinckley & Rugby Building Society products

4.82

Based on 1,380 reviews, last reviewed 18th Apr 2025

132% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Lovely friendly staff. really easy to open an account Lovely friendly staff and really easy to open my account. I was expecting a load of unnecessary document checks and hoops to jump through - instead a... Read more Reviewed on: 18th April 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

Read all reviews Write a review

About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Hinckley & Rugby Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Hinckley & Rugby Building Society Savings reviews (1380)

Great service

Very efficient and so nice to be able to speak to someone over the phone, as I do not like doing things online. Reviewed on: 10th September 2024

Reply from Hinckley & Rugby Building Society Hello Andrea, Thank you for your comments, we appreciate you taking the time and are pleased to hear you were happy with the service you received. We understand that our members will have different preferences so we will continue to provide various ways for you to deal with us, hopefully providing an option that suits everyone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Introduction

Very friendly and efficient call from Liam today. Reviewed on: 9th September 2024

Reply from Hinckley & Rugby Building Society Hi Stephen Thank you for taking the time to pass on your comments regarding the service you received from Liam at our Castle Street branch. Efficient and friendly are absolutely two words we’re happy to hear. We’ll ensure we pass on this feedback to Liam and his team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Efficient

Efficient service especially as the ISA was all arranged by phone and post Reviewed on: 8th September 2024

Reply from Hinckley & Rugby Building Society Hi Michael and thank you for your feedback. It’s great to hear you found the service our Lutterworth branch delivered to be efficient and that you have chosen the Society to look after your Cash ISA savings. Please do not hesitate to get in contact should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

I spoke with Liam Hollis at the Castle Street Branch...

I spoke with Liam Hollis at the Castle Street Branch in Hinckley, He was polite, friendly and professional explaining all queries satisfactory. I did think the area given for completing paperwork was cramped and very basic. Reviewed on: 5th September 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for your feedback about your visit to our Castle Street branch with Liam. It’s great to hear you found his service to be polite, friendly and professional, and all queries were answered. Please do not hesitate to get in touch should you need any further assistance in future. I will ensure your comments regarding the private room we use for completing the paperwork are passed on to the management team. It’s always valuable to hear both the positives and negatives from our members experiences, so this is equally appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th September 2024

My experience I had when opening an ISA account Dia...

My experience I had when opening an ISA account Diane from Nuneaton was very friendly, professional and knowledgeable. Reviewed on: 3rd September 2024

Reply from Hinckley & Rugby Building Society Hi Leigh and thank you for taking the time to tell us about your experience opening an ISA with Diane. It’s always great to hear our team described as friendly, professional and knowledgeable, as that is exactly what we’re aiming to deliver for our members, and we’re delighted to hear you have chosen the Society to help grow your ISA funds. I will happily share your comments with Diane and the team over in Nuneaton. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th September 2024

Reasonable products.

Reasonable products. Worth checking out as interest rates fall. Reviewed on: 3rd September 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your feedback. We fully encourage all members to keep updated with the interest rate paid on their variable accounts, as they can indeed increase and decrease. This is particularly worthwhile when there are changes to the Bank of England Base Rate. Please visit our website to view our current savings rates: https://www.hrbs.co.uk/savings/existing-customers/important-account-information/interest-rate-history/ For more information regarding the Bank of England Base Rate and how it can impact rates offered by banks and building societies visit: https://www.bankofengland.co.uk/monetary-policy/the-interest-rate-bank-rate If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 6th September 2024

The member of staff assisted us to open a savings ac...

The member of staff assisted us to open a savings account. at the Nuneaton branch. He was very helpful, polite and friendly. It was a good experience and we would not hesitate to return to the branch. Reviewed on: 27th August 2024

Reply from Hinckley & Rugby Building Society Hello Peter, It’s great to hear you found our branch welcoming and the service helpful. I know the team will be delighted to serve you again in the future. Thank you for taking the time to share your feedback with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

talked through the product I required and informatio...

talked through the product I required and information etc required to open.Came in a few days later, all documentation ready and within five minutes, signed and bob's your uncle, done. Reviewed on: 27th August 2024

Reply from Hinckley & Rugby Building Society Hi Glennis, Thanks for your comments about your experience with our branch team in Hinckley. It’s great to hear we were able to assist you with your savings and that we managed to keep things hassle free for you. Should you need any further assistance in the future please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

A Real Building Society

Nice, friendly & knowledgeable staff. Slight issue with branch opening hours, nothing past 14.00hrs Reviewed on: 27th August 2024

Reply from Hinckley & Rugby Building Society Hi Warren, Thank you for your valuable feedback. It’s great to hear you found the staff knowledgeable and friendly. Regards our opening hours please be aware if there was something you needed to discuss with our team, private appointments are available after 2pm on weekdays – please just contact the branch you’d like to visit to arrange this. Also, we open Saturday mornings until 12pm if that suits you better. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

Excellent customer service

The Lady we saw Dianne Harris was friendly ,knowledgable and extremely efficient. Reviewed on: 23rd August 2024

Reply from Hinckley & Rugby Building Society Hello Michael Thanks for taking the time to pass on your comments about the service you received from Diane at our branch in Nuneaton. It’s wonderful to hear you came away feeling that you’d received a friendly and knowledgeable service, that’s always our aim so great to hear that it’s been delivered. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings Account
from ICICI Bank 4.00 from 3 reviews
Savings accounts
from Moneybox app 4.95 from 921 reviews
Savings
from Chorley Building Society 4.84 from 1494 reviews

There's still more to see!

Hinckley & Rugby Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub