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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2107 reviews)

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4.83

Based on 2,105 reviews, last reviewed 17th Jul 2026

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

We see Diane regularly and she consistently delivers... We see Diane regularly and she consistently delivers an excellent level of service. Friendly, knowledgable and professional Reviewed on: 17th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2107)

Query dealt with promptly and efficiently.

Query dealt with promptly and efficiently. Jennifer? very personable and helpful exactly what you want when ringing a help desk. Reviewed on: 20th May 2026

Reply from Hinckley & Rugby Building Society Hi Carole, Thank you for your feedback! We’re delighted to hear that Jennifer was able to assist you promptly and efficiently, providing the personable and helpful service you’d hope for when contacting our help desk. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Excellent service

Linda...very helpful....one of the reasons I'm investing my money....the service was amazing...... Reviewed on: 20th May 2026

Reply from Hinckley & Rugby Building Society Hi Kevin, Thank you for taking the time to share your feedback. We’re delighted to hear that Linda was very helpful and provided such amazing service. It’s great to know that your positive experience has played a part in your decision to invest with us, and we really appreciate your trust and support. Thank you again for choosing Hinckley & Rugby and for sharing your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Jennifer Williams was very helpful

Jennifer Williams was very helpful Reviewed on: 20th May 2026

Reply from Hinckley & Rugby Building Society Hi Ian, Thank you for taking the time to share your feedback. We’re pleased to hear that Jennifer Williams was very helpful during your experience. We’ll be sure to pass your kind comments on to her and the wider team. Thank you again for choosing Hinckley & Rugby and for sharing your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Absolutely first class service.

Absolutely first class service. Every question answered with clear and un precise information great job Reviewed on: 19th May 2026

Reply from Hinckley & Rugby Building Society Hi Alfred, Thank you for your wonderful feedback! We’re delighted to hear that you received first-class service and that all your questions were answered clearly and precisely. It’s great to know our team’s efforts to provide clear guidance made a positive impression. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

5year fixed rate opened in Coalville Branch...

Lucy and all staff in Coalville branch very professional also friendly. Lucy knew what account I was going into branch to open and she had most of the paperwork ready to fill in as they were short staffed. She is very efficient. Reviewed on: 19th May 2026

Reply from Hinckley & Rugby Building Society Hi Patricia, Thank you for sharing your experience. We’re thrilled to hear that Lucy and the team at our Coalville branch provided such professional and friendly service. It’s fantastic that Lucy was so efficient and well-prepared, ensuring your account opening went smoothly. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Staff very helpful.

Staff very helpful..rang office in morning and was able to go in within half an hour..great service! Reviewed on: 18th May 2026

Reply from Hinckley & Rugby Building Society Hi Karen, Thank you for your feedback! We’re delighted to hear that our team was able to assist you quickly and that you received such prompt service. It’s always our aim to make things as convenient as possible for our members, and we’re glad this was reflected in your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Excellent support on the phone.

Jennifer Williams was able to help when I used the phone contact. She was excellent at talking me through how to log in online and very patient as we waited for verfication emails to come through. Very friendly, clear directions and professional. Reviewed on: 18th May 2026

Reply from Hinckley & Rugby Building Society Hi Hilary, Thank you for sharing your experience. We’re thrilled to hear that Jennifer was able to help you so effectively over the phone, providing clear guidance and showing patience while you completed the verification process. It’s wonderful to know her friendly and professional approach made a positive difference for you. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

The lady who opened my account was very helpful and...

The lady who opened my account was very helpful and explained everything really well exceptional service Reviewed on: 18th May 2026

Reply from Hinckley & Rugby Building Society Hi Tom, Thank you for your lovely feedback. We’re delighted to hear that the colleague who opened your account was so helpful and explained everything clearly. Providing exceptional service and making sure our members feel informed and supported is very important to us, so it’s wonderful to hear about your positive experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

Very helpful,.

Very helpful, with a clear explanation . Reviewed on: 14th May 2026

Reply from Hinckley & Rugby Building Society Hi Susan, Thank you for your kind feedback. We’re pleased to hear you found our team helpful and that everything was explained clearly. Providing straightforward guidance and support is very important to us, and we appreciate you taking the time to share your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 21st May 2026

5 STAR I spoke with a member of staff called Alice.

I spoke with a member of staff called Alice. This member of staff was a absolute credit to H&R. She was patient, great communication skills and her technical ability were superb. She will go along way in the company. Thank you Alice. Reviewed on: 14th May 2026

Reply from Hinckley & Rugby Building Society Hi Richard, Thank you for taking the time to share your feedback. We’re delighted to hear about the positive experience you had with Alice. It’s wonderful to know that her patience, communication skills and technical knowledge made such a strong impression. We’ll be sure to pass your kind comments on to her and the wider team. Thank you again for your lovely feedback and for choosing Hinkley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

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