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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.82 (1615 reviews)

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4.85

Based on 1,615 reviews, last reviewed 21st Feb 2026

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

4

Happy now that I was able to get online. Happy now that I was able to get online. Reviewed on: 21st February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1615)

Wonderful staff, plentiful information.

Hinckley & Rugby building society employ an exceptional range of staff, who are all extremely helpful, as well as being able to provide any necessary information. They are a truly wonderful team and I have nothing negative to say about any of my experiences with them. Reviewed on: 14th February 2026

Reply from Hinckley & Rugby Building Society Hi Charlie. Thank you so much for your wonderful feedback. We’re delighted to hear that our team at Hinckley & Rugby has consistently provided helpful and informative service. Your kind words mean a great deal to us, and we’ll be sure to share them with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Neil was helpful, polite and patient.

Neil was helpful, polite and patient. He explained all my options to me in enough detail that I wasn't overwhelmed by all the information, but was able to make an informed decision as to the best accounts for my needs. Thank you Neil. Reviewed on: 13th February 2026

Reply from Hinckley & Rugby Building Society Hi Kat. Thank you for your feedback. We’re delighted to hear that Neil was helpful, polite, and patient, and that he provided clear guidance to help you make an informed decision about the best accounts for your needs. We’ll be sure to pass your kind comments on — they’ll be very much appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Helpful, professional, informative and friendly staff.

We were helped and advised on purchasing. The gentleman we dealt with was new to us. He introduced himself. Asked appropriate questions and helped us with setting up electronic payments to our personal accounts. Very informative helpful and a credit to your society as are all members of the team. We have banked with you for 38 years and always recommend you kind and helpful staff. Reviewed on: 12th February 2026

Reply from Hinckley & Rugby Building Society Hi Sue. Thank you for your wonderful feedback and for banking with us for 38 years. We’re delighted to hear that our team provided helpful, informative guidance and made the process of setting up electronic payments straightforward. It’s great to know that our staff made a positive impression — we’ll be sure to share your kind comments with them. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Useful meeting

Tracey was very helpful, answered all my questions fully and explained things clearly.Took her time and meeting was not rushed. Great to have face to face meeting, Reviewed on: 11th February 2026

Reply from Hinckley & Rugby Building Society Hi Robert. Thank you for your feedback. We’re delighted to hear that Tracey was helpful, took the time to answer all your questions clearly, and made your face-to-face meeting a positive experience. We’ll be sure to share your kind comments with her — they’ll be greatly appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Both Rita and Linda were fantastic

Rita was lovely when serving us today. Both Rita and Linda interacted with both myself and my son (whose account we were in there about). They served with a smile and were very professional. Thankyou for making us both smile Reviewed on: 10th February 2026

Reply from Hinckley & Rugby Building Society Hi Lauren. Thank you for your kind feedback. We’re delighted to hear that Rita and Linda provided a professional, friendly service and made both you and your son feel welcome. It’s wonderful to know they brought a smile to your visit — we’ll be sure to pass your comments on. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Security and nominated bank

Lilly was very helpful answering questions about my easy access account, talking me through how to set up a telephone password and my nominated bank account. She was very patient, despite it being late in the day, and kept prompting me to make sure all my questions were answered. Reviewed on: 9th February 2026

Reply from Hinckley & Rugby Building Society Hi Marion. Thank you for sharing your feedback. We’re delighted to hear that Lilly was helpful and patient in guiding you through your easy access account, setting up your telephone password, and your nominated bank account. It’s wonderful to know she made sure all your questions were answered — we’ll be sure to pass your kind comments on to her. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Staff were very helpful and spent time guiding us th...

Staff were very helpful and spent time guiding us through our transaction. Reviewed on: 8th February 2026

Reply from Hinckley & Rugby Building Society Hi Jennifer. Thank you for your feedback. We’re pleased to hear that our team were helpful and took the time to guide you through your transaction. Your kind comments will be shared with the staff — they’ll be much appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Called up to enquire about the accounts on offer at...

Called up to enquire about the accounts on offer at Hinckley and rugby. Emma was very friendly and helpful to me . And answered all my questions. Reviewed on: 7th February 2026

Reply from Hinckley & Rugby Building Society Hi Grace. Thank you for your feedback. We’re delighted to hear that Emma was friendly and helpful, and that she was able to answer all your questions about our accounts at Hinckley and Rugby. We’ll be sure to pass your kind comments on — they’ll be very much appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Simple and Safe Savings

I wanted to close an account and move the balance to another account. I did this simply by using a mixture of online and personal telephone calls. Rita and her staff at Wigston were extremely helpful as well as being down to earth and pleasant. Great care was taken to assure the safety and security of my account. Thank you all concerned. Reviewed on: 6th February 2026

Reply from Hinckley & Rugby Building Society Hi Patrick. Thank you for your kind feedback. We’re delighted to hear that Rita and her team at our Wigston branch were helpful, approachable, and made the account closure process simple and secure. We’ll be sure to pass your comments on — they’ll be greatly appreciated. Thank you for choosing us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Keep it Local !!!

the application was pre- printed &filled in and speeded up the opening account process at the South Wigston branch which was dealt with by Linda Reviewed on: 6th February 2026

Reply from Hinckley & Rugby Building Society Hi Jennifer. Thank you for your feedback. We’re so pleased to hear that the pre-printed application helped speed up the account opening process at our South Wigston branch, and that Linda was able to assist you. We’ll be sure to share your kind comments with her. Thank you for choosing us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

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