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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1700 reviews)

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4.86

Based on 1,700 reviews, last reviewed 10th Apr 2026

64% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Great customer service local branches. Great customer service local branches. Easy access. Easy to speak to a real person. Reviewed on: 10th April 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1700)

Excellent customer service.

Excellent customer service. Thank you Neil for your help and advice! Reviewed on: 4th April 2026

Refreshing experience of old fashioned quality service!

Our entire experience from opening to managing our parish council account has been a pleasure. I managed to lock myself out in the middle of doing year end accounts and Alice Hampton at customer services answered in seconds, a few security questions and i was unlocked and able to escape the office in time :) Reviewed on: 2nd April 2026

Professional, friendly & competitive!

Professional, friendly & competitive! Reviewed on: 2nd April 2026

The Customer Service staff member was very polite an...

The Customer Service staff member was very polite and efficient. Great stuff Reviewed on: 2nd April 2026

Reply from Hinckley & Rugby Building Society Hi Matthew, Thank you for taking the time to share your feedback. We’re delighted to hear that our customer service team member was polite and efficient. Providing friendly and effective support is very important to us, so your kind comments will be shared with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

fast efficient service that sorted out my problem im...

fast efficient service that sorted out my problem immediately Reviewed on: 1st April 2026

Reply from Hinckley & Rugby Building Society Hi Sarah, Thank you for taking the time to share your feedback. We’re delighted to hear that you received fast and efficient service and that your problem was resolved immediately. Ensuring our members receive timely and effective support is very important to us, so your kind comments will be shared with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Went into Lutterworth branch this am to open an Isa.

Went into Lutterworth branch this am to open an Isa. Staff were lovely and very helpful. The staff member, Natalie, was extremely patient with me because I had a lot of questions. I knew what I wanted but the staff were not pushy or persuasive to get me to buy. Their explanations were very clear and gave me all the information I needed to make my own mind up. I'm going back next week to open next year's isa. Thank you to all the staff. X Reviewed on: 1st April 2026

Reply from Hinckley & Rugby Building Society Hi Teresa, Thank you for taking the time to share your feedback. We’re thrilled to hear that your visit to our Lutterworth branch was such a positive experience. It’s wonderful to know that Natalie and the team were patient, clear in their explanations, and supportive without being pushy, helping you feel confident in your decisions. We’ll be sure to pass on your kind comments – they’ll be delighted to hear them. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Friendly and helpful

They were really helpful and friendly, explained things clearly and helped me make yhe most of my savings. Reviewed on: 1st April 2026

Reply from Hinckley & Rugby Building Society Hi Katie, Thank you for taking the time to share your feedback. We’re delighted to hear that our team were helpful and friendly, explained things clearly, and supported you in making the most of your savings. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Needed help to access my app as I had locked myself...

Needed help to access my app as I had locked myself out Reviewed on: 31st March 2026

Reply from Hinckley & Rugby Building Society Hi Andrew, Thank you for taking the time to share your feedback. We’re pleased to hear that our team were able to assist you in accessing your app after being locked out. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Lovely to speak Alice , a real person who was friend...

Lovely to speak Alice , a real person who was friendly , polite and gave me accurate and positive advice - I felt that my business was valued and appreciated which gives me the confidence as an elderly person . Reviewed on: 30th March 2026

Reply from Hinckley & Rugby Building Society Hi Paul, Thank you for taking the time to share your feedback. We’re delighted to hear that Alice provided friendly, polite, and accurate advice, and that you felt valued and appreciated during your conversation. It’s wonderful to know that her support gave you confidence – ensuring our members feel respected and supported is very important to us. Your kind comments will be shared with Alice and the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

Nice friendly staff, who explained accounts with pat...

Nice friendly staff, who explained accounts with patient and clarity. Reviewed on: 30th March 2026

Reply from Hinckley & Rugby Building Society Hi Ranjana, Thank you for taking the time to share your feedback. We’re delighted to hear that our team provided friendly service and explained the accounts with patience and clarity. Ensuring our members feel informed and supported is very important to us, so your kind comments will be shared with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 9th April 2026

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