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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.82 (1607 reviews)

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4.85

Based on 1,607 reviews, last reviewed 17th Feb 2026

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Excellent efficient friendly and informative Excellent efficient friendly and informative Reviewed on: 17th February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1607)

Great service.

The staff are very helpful and polite. They always explain all the rules and answer any questions you have about the account. Reviewed on: 15th January 2026

Reply from Hinckley & Rugby Building Society Hi Elaine. Thank you for your kind review. We’re pleased to hear that our staff were helpful and polite, and that they took the time to clearly explain the account details and answer your questions. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Happy Customer

I've always found the staff to be very helpful, I have never felt that what I am asking for is too much trouble and have always been served politely and with a smile, whilst ensuring all my needs have been met. Reviewed on: 14th January 2026

Reply from Hinckley & Rugby Building Society Hi Cynth. Thank you for your continued support and kind words. It’s wonderful to hear that our team have made you feel welcome and well looked after at every visit. We value your feedback and look forward to continuing to support you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

helpful and knowledgeable

Neil was was very helpful and knowledgeable Reviewed on: 14th January 2026

Reply from Hinckley & Rugby Building Society Hi Tom. Thank you for your feedback. We’re pleased to hear that Neil was so helpful and knowledgeable, and we’ll be sure to pass on your kind comments to him. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Experience of opening a savings account

I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only complaint I would have is that I attempted to assign my everyday Nationwide account to my newly opened Hinckley and Rugby account. I was unable to complete this because a physical bank statement was required. As is standard practice by every bank/building society I was encouraged to go paperless. I was able to access my online Nationwide account through the banking app and show or take screen shots of my statements in the presence of H & R staff. This is not acceptable. This makes me feel very frustrated and questioning 'What is the point of going paperless if Banks and Building Societies won't accept paperless applications?' Very frustrating. To conclude I was very happy with the staff at H & R who dealt with me on the day. Reviewed on: 8th January 2026

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. I'm pleased to hear you received a friendly welcome and that our team took the time to clearly explain everything and listen to your views. I'm sorry for the frustration caused by the requirement for a physical bank statement. We appreciate you sharing your experience with us. Your comments will be passed on for review. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Great friendly Service.

Great friendly Service. Quick and easy to open a savings account. Reviewed on: 7th January 2026

Reply from Hinckley & Rugby Building Society Hi Lisa. Thank you for taking the time to leave such a positive review. We’re pleased to hear you enjoyed our friendly service and found opening your savings account straightforward. Your feedback means a lot to our team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Fixed Isa application

Neil was very helpful going through the whole process and as I have hearing issues he fully explained fully on all the points raised Reviewed on: 7th January 2026

Reply from Hinckley & Rugby Building Society Hi Jane. Thank you for your kind words! We’re so pleased to hear that Neil was able to guide you through everything clearly and provide the support you needed. We always aim to make the process as easy and accessible as possible for all our members, and it’s great to know that Neil delivered such helpful service. We’ll be sure to pass along your feedback to him. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Staff very helpful working under difficult condition...

Staff very helpful working under difficult conditions as the computer terminals were not fit for purpose. Its very Sad when places are so short of staff and spend most of their time apologizing for something that is not their fault. Reviewed on: 6th January 2026

Reply from Hinckley & Rugby Building Society Hi Dorothy. Thank you for taking the time to share your feedback. We really appreciate your kind comments about our staff and recognise the patience shown while they were working under challenging conditions. We’re sorry for any inconvenience caused and your comments have been noted. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

Excellent all round customer service

Excellent customer service, always efficient and friendly. Good communication relating to products and services. Reviewed on: 6th January 2026

Reply from Hinckley & Rugby Building Society Hi James. Thank you for your kind feedback. We’re delighted to hear that you consistently receive efficient and friendly service, and that our communication about products and services is clear and helpful. We really appreciate you taking the time to share your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

Had a problem with returning cheque error on payee.

Had a problem with returning cheque error on payee. Reviewed on: 29th December 2025

Reply from Hinckley & Rugby Building Society Hi Ailish Thanks for taking the time to pass on your feedback which will be shared with the team. I'm sorry to hear you experienced some issues with your cheque payee. If you need any further help at all please do not hesitate to contact your local branch or call us on 0800 434 6343. Response date: 21st January 2026

Very friendly staff.

Very friendly staff. Always very helpful. Reviewed on: 29th December 2025

Reply from Hinckley & Rugby Building Society Hi Melanie. Thank you for your kind feedback. We’re pleased to hear that you consistently find our team friendly and helpful. We really appreciate you taking the time to share your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

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