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Ellen B

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Review of the Hinckley & Rugby Building Society, Savings:

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Problem sorted

I don't use the internet, so made an appointment with H&R to open an ISA. But the afternoon before, another building society failed to produce the promised cheque of funds from a matured account which I needed for the investment. I had to accept an inter-bank transfer to my current account instead, and arrived in Rugby - 20 miles from home - the following day unsure whether the funds would have cleared. I was very pleased when Neil was able to suggest a couple of ways to deal with this which didn't involve another 20-mile trip! Reviewed on: 3rd September 2026

Reply from Hinckley & Rugby Building Society Hi Ellen, Thank you for taking the time to share your experience. We’re really pleased to hear that Neil was able to help when things didn’t quite go to plan with the transfer of your funds. We appreciate that travelling 20 miles for your appointment, only to be unsure whether your funds would have arrived in time, must have been frustrating. It’s great to hear that Neil was able to talk through a couple of options with you and find a solution that meant you didn’t need to make another journey. Providing a personal, face-to-face service and finding practical solutions for our members is something we’re very proud of. We’ll be sure to pass your kind feedback on to Neil. Thank you again for choosing Hinckley & Rugby Building Society and for sharing your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th September 2026

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