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John W

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Review of the Hinckley & Rugby Building Society, Savings:

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On line log in help

Alice helped my self and my husband sort out a problem with my husband's on line log in. She was extremely helpful and patient. It was all done over the phone and she waited for me to log in and out to make sure everything worked - BRILLIANT! Reviewed on: 3rd September 2026

Reply from Hinckley & Rugby Building Society Hi John, Thank you for taking the time to leave such lovely feedback. We’re delighted to hear that Alice was able to help you and your husband resolve the issue with your online login. It’s great to hear how patient and helpful Alice was, taking the time to guide you through everything over the phone and making sure you could log in successfully before finishing the call. We’ll be sure to pass your kind words on to Alice – we’re sure she’ll be delighted to hear she provided a “BRILLIANT” service! Thank you again for choosing Hinckley & Rugby Building Society and for sharing your experience with us. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 8th September 2026

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