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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2087 reviews)

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4.83

Based on 2,086 reviews, last reviewed 4th Jul 2026

193% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Helpful, courteous and professional. The staff are always courteous and helpful, whilst providing valuable advice. Reviewed on: 4th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2087)

Telephone help from Alice about our charity account...

Telephone help from Alice about our charity account and difficulties logging on for an interest statement that she sorted out for us. Reviewed on: 17th June 2026

Reply from Hinckley & Rugby Building Society Hi Mark, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that Alice was able to help you with your charity account and resolve the difficulties you were experiencing when trying to log in and access your interest statement. It's great to know that she was able to get everything sorted for you. We'll be sure to pass your kind feedback on to Alice, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Telephone support from Jennifer Williams was ideal;...

Telephone support from Jennifer Williams was ideal; calm and supportive, she helped me achieve the desired end result. Reviewed on: 17th June 2026

Reply from Hinckley & Rugby Building Society Hi Gill, Thank you for taking the time to leave us a review. We're delighted to hear that Jennifer Williams provided calm and supportive telephone assistance and was able to help you achieve the outcome you were looking for. It's great to know you had such a positive experience, and we'll be sure to pass your kind feedback on to Jennifer, who I'm sure will really appreciate your comments. Thank you for choosing Hinckley & Rugby Building Society. We look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Great experience, detailed advice and support

Many thanks for helpful and detailed advice in a local setting. The process was smooth and uncomplicated. My request was dealt with quickly and professionally. I know what to expect moving forward and am satisfied that I have all the information that I need. Reviewed on: 17th June 2026

Reply from Hinckley & Rugby Building Society Hi Kati, Thank you for taking the time to leave us such a positive review. We're delighted to hear that you received helpful and detailed advice in your local branch, and that the process felt smooth and uncomplicated. It's great to know your request was dealt with quickly and professionally, and that you now feel fully informed and confident about what to expect moving forward. Providing clear, supportive service is very important to us, so your feedback is greatly appreciated. Thank you for choosing Hinckley & Rugby Building Society. We look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Good customer service

Rang as I'd accidentally locked myself out of my internet banking access - Jennifer was very pleasant and helpful on the phone. Reviewed on: 15th June 2026

Reply from Hinckley & Rugby Building Society Hi Hen, Thank you for taking the time to leave us a review. We're sorry to hear you were locked out of your internet banking, but we're pleased that Jennifer was able to help and get things sorted for you. It's great to know she provided such a pleasant and helpful service over the phone. We'll be sure to pass your kind feedback on to Jennifer, who I'm sure will really appreciate it. Thank you for choosing Hinckley & Rugby Building Society. We look forward to supporting you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Always great customer service at Broughton Astley br...

Always great customer service at Broughton Astley branch. Reviewed on: 12th June 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to leave us a review. We're delighted to hear that you consistently receive great customer service at our Broughton Astley branch. It's wonderful to know that our team continues to provide a positive experience for you, and we'll be sure to share your feedback with them. Thank you for choosing Hinckley & Rugby Building Society. We look forward to welcoming you again soon. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

The staff at the broughton astley branch are simply...

The staff at the broughton astley branch are simply outstanding Reviewed on: 12th June 2026

Reply from Hinckley & Rugby Building Society Hi Mary, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you feel the team at our Broughton Astley branch are simply outstanding. It's wonderful to receive such positive feedback, and we'll be sure to share your kind words with the team. They will really appreciate hearing how much their service is valued. Thank you for choosing Hinckley & Rugby Building Society. We look forward to welcoming you again soon. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Very welcoming, all the staff are very friendly.

Very welcoming, all the staff are very friendly. Lovely to see familiar faces. Reviewed on: 11th June 2026

Reply from Hinckley & Rugby Building Society Hi Cheryl, Thank you for taking the time to leave us such a lovely review. We're so pleased to hear that you always receive a warm welcome from our team and that seeing familiar faces makes your visits even more enjoyable. Building lasting relationships with our members is something we really value, so it's wonderful to know this has made a positive difference to your experience. We look forward to welcoming you again soon. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Excellent service

Sydney was very helpful and explained all my options to maximise my savings. A credit to your company Reviewed on: 11th June 2026

Reply from Hinckley & Rugby Building Society Hi Sharon, Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that Sydney was so helpful and took the time to explain your options to help you make the most of your savings. It's fantastic to know that you had such a positive experience, and we'll be sure to pass your kind comments on to Sydney. We're sure they'll really appreciate your feedback. Thank you for choosing Hinckley & Rugby Building Society, and we look forward to supporting you with your savings in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Great service would recommend to anyone

Great service would recommend to anyone Reviewed on: 11th June 2026

Reply from Hinckley & Rugby Building Society Hi Roy, Thank you for taking the time to leave us a review. We're delighted to hear that you received great service and that you would recommend us to others. Your recommendation means a great deal to us, and we're so pleased that you had a positive experience. Thank you for choosing Hinckley & Rugby Building Society, and we look forward to helping you again in the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 2nd July 2026

Chloe was very helpful and knowledgeable today

Chloe was very helpful and knowledgeable today Reviewed on: 10th June 2026

Reply from Hinckley & Rugby Building Society Hi John, Thank you for taking the time to leave us a review. We're pleased to hear that Chloe was very helpful and knowledgeable when assisting you today. We really appreciate your kind feedback and will make sure it is shared with her. It's great to know you had a positive experience with our team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 25th June 2026

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