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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1498 reviews)

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4.83

Based on 1,498 reviews, last reviewed 19th Oct 2025

216% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Overview Really easy to book an appointment and minimal delay between asking for an appointment and appointments itself. Front desk and the advisor herself wer... Read more Reviewed on: 19th October 2025

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1498)

Very happy with service

Went in to enquire about ISA's, was guided through options (by Rita), rang back and made an appointment for following day (with Marie), all went well and arranged a transfer for the required ISA, very happy with service. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback Michael. We're very pleased to hear that your experience was smooth and helpful, from your initial enquiry with Rita to your appointment with Marie. It’s great to know everything went well and that you were happy with the service. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support and choosing the Society to grow your Cash ISA savings. Response date: 15th October 2025

Customer service was excellent with everything expla...

Customer service was excellent with everything explained fully Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We're so pleased to hear that you received excellent customer service and that everything was explained clearly - that's exactly the experience we aim to provide. We place a high value on our branch-based, face-to-face services, and it's great to know they continue to make a positive difference for our members. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support. Response date: 15th October 2025

It went as expected, as it usually does.

It went as expected, as it usually does. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We're glad to hear everything went as expected — consistency and reliability are exactly what we aim to deliver for our savings customers. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your comments. Response date: 15th October 2025

Closing interest on bond paid by cheque!

I had a fixed rate bond which matured and I reinvested the capital into a new bond. Despite the fact that you pay the annual interest direct to my bank current account you only pay the closing interest by cheque. How old fashioned and inconvenient! Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with our process for the closing interest. Please be assured that we do feed comments like yours back to the relevant teams, and they are genuinely appreciated as part of our ongoing efforts to improve our services. If you’d like to help shape the future of how we do things, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you again for your continued support and choosing the Society for your savings. Response date: 15th October 2025

Always a pleasure

Always a pleasure very friendly helpful staff. Always clean quite accessible. I have been a customer since the 70s Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely review. It’s wonderful to hear that you’ve consistently had such a positive experience with our friendly and helpful staff, and that our branches continue to meet your needs. It’s wonderful to hear you’ve been a member since the 1970s, we’re incredibly grateful for your loyalty! If there’s ever anything more we can help with, please don’t hesitate to get in touch or pop into your local branch, we’re always happy to assist. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for being such a valued member. Response date: 15th October 2025

Very helpful and friendly with our enquiries

Very helpful and friendly with our enquiries Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words. We're really pleased to hear that our team in Lutterworth was helpful and friendly with your enquiries, that’s exactly what we’re here for, and why we continue to offer face-to-face branch services. If there's anything else we can assist you with, please don’t hesitate to get in touch or pop into the branch. We're always happy to help. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support. Response date: 15th October 2025

The ladies at south Wigston branch are fantastic.

The ladies at south Wigston branch are fantastic. I’m always greeted by name, and treated like someone special. Very helpful with any queries, Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Stepahnie! We're delighted to hear that the team at our South Wigston branch have made you feel welcome and valued, it's exactly the kind of experience we strive to deliver every day. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks for taking the time to tells us about your experience and choosing the Society for your savings - we really appreciate it! Response date: 15th October 2025

Counter staff, Diane, in your Nuneaton branch dealt...

Counter staff, Diane, in your Nuneaton branch dealt with my business with charm and professional competence. It was most refreshing experience to deal with an engaging person rather than a computer sceen. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to share your experience with us Warren. We're delighted to hear that Diane at our Nuneaton branch provided such a human and professional service. It’s always wonderful to hear how our team members make a real difference - especially when it comes to offering that personal, face-to-face experience. We truly value feedback like yours, as it highlights just how important our branch teams are in helping members feel supported and valued. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-pane Response date: 10th October 2025

Extremely helpful advice, very useful

Extremely helpful advice, very useful Reviewed on: 9th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback, Lynn. We're really pleased to hear that the team at our Rugby branch provided helpful and useful information. It’s always great to hear how our teams are supporting members, thank you for taking the time to share this with us. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

First Class Customer Service from Jade

My wife and I visited the Castle Street branch today and we were greeted by Jade, a very charming assistant providing great customer service. Jade listened carefully to our requests and dutifully checked the required details. Finding a minor issue, Jade informed us clearly in a friendly way and helped resolve this very quickly. During our exchange Jade demonstrated her thorough product knowledge and signposted us to H&R B. Society's new app and online facilities of which we were unaware. Knowing that we can continue to easily use the H&R B Soc. has helped retain us as investors, since we expected to have to close our account if we moved away from the area and were unable to get to a branch. It was a pleasure doing business with Jade and we left feeling content and happy that our needs were fully met. If an employee of the month award exists, we would be delighted to nominate Jade for this accolade. Sincere thanks. Bill and Gillian H. Reviewed on: 9th October 2025

Reply from Hinckley & Rugby Building Society Bill and Gillian, thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate the care that went into your feedback, it means a great deal to us. We’re absolutely delighted to hear about the first-class service you received from Jade at our Castle Street branch. It’s wonderful to know she made such a positive impression and supported you so thoroughly. We’ll make sure both Jade and her manager see your kind words, and we’ll be sharing them with the wider team too! It’s especially great to hear that Jade was able to introduce you to our app and online services. Knowing that you can continue managing your savings with us, even if you move away, is wonderful to hear. We're so pleased this helped you feel confident about staying with us. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your time, kind words and choosing the Society for your savings. Response date: 10th October 2025

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