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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.82 (1607 reviews)

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4.85

Based on 1,607 reviews, last reviewed 17th Feb 2026

22% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Excellent efficient friendly and informative Excellent efficient friendly and informative Reviewed on: 17th February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1607)

The adviser I saw had excellent communication skills...

The adviser I saw had excellent communication skills, acted in a professional manner and took time to explain the options, Reviewed on: 30th January 2026

Reply from Hinckley & Rugby Building Society Hi Anthea. Thank you for your kind feedback. We’re really pleased to hear that our adviser communicated clearly, acted professionally, and took the time to explain your options. We’re glad we could support you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th February 2026

Very knowledgeable staff.

Very knowledgeable staff. Always friendly and helpful. Reviewed on: 29th January 2026

Reply from Hinckley & Rugby Building Society Hi De. Thank you for your kind feedback. We’re really pleased to hear that you found our team knowledgeable, friendly, and helpful. We’ll be sure to share your comments —they’ll really appreciate it. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th February 2026

Clear about products and good explanation and checki...

Clear about products and good explanation and checking details Reviewed on: 28th January 2026

Reply from Hinckley & Rugby Building Society Hi Christine. Thank you for taking the time to share your feedback. We’re delighted to hear that our team clearly explained our products and carefully checked all details for you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Great local branches are vitally important

Local branches matter to local communities and are desperately important to local populations who find travel difficult or restricting! Today we opened a savings account in the Lutterworth H&R Building Society for and with my elderly father who is no longer able to pay cheques into his Lloyds Bank Account at the Lutterworth Hub as they don’t process cheques anymore. The staff at the H&R branch were wonderful on several prior occasions when we were investigating H&R savings account options and also when opening the account today. Everything was explained, and staff, especially Jo, were very helpful and reassuring. It is likely that, due to the convenience of the local branch, run by knowledgeable and helpful staff, further funds will be transferred from Lloyds to H&R for ease of access and support. Please keep local branches open….. they are vital and the only reason we opened the account. Reviewed on: 28th January 2026

Reply from Hinckley & Rugby Building Society Hi Diane. Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that your experience at our Lutterworth branch was positive and that Jo and the team were helpful and reassuring throughout the process. We’re proud to play a role in supporting our local communities and appreciate your kind words about the importance of local branches. It is also wonderful to know that our branch made accessing your father’s savings account easier. We truly appreciate your support and kind words about the value of local branches. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

I had an appointment with a member of your team.

I had an appointment with a member of your team.She was very efficient and polite.We chatted about the ISA that I took out. Reviewed on: 28th January 2026

Reply from Hinckley & Rugby Building Society Hi Nigel. Thank you for your feedback. We’re delighted to hear that your appointment was handled efficiently and politely. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Neil was extremely helpful.

Neil was extremely helpful. A pleasure dealing with him Reviewed on: 28th January 2026

Reply from Hinckley & Rugby Building Society Hi Terina. Thank you for your feedback. We’re delighted to hear that Neil was so helpful, and we’ll be sure to pass on your kind comments. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

One letter was written unclearly

One hitch was encountered but quickly resolv d Reviewed on: 27th January 2026

Reply from Hinckley & Rugby Building Society Hi Alan and Gillian. Thanks for taking the time to pass on your feedback which will be shared with the team. I'm sorry to hear you experienced some issues. If you need any further help at all please do not hesitate to contact your local branch or call us on 0800 434 6343. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Brilliant staff!! .

Chloe was very helpful and friendly as always. Reviewed on: 27th January 2026

Reply from Hinckley & Rugby Building Society Good afternoon. Thank you for taking the time to share your feedback. We’re delighted to hear that Chloe was so helpful and friendly, and we’ll be sure to pass on your kind comments. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Went in to open a new savings bond didn't have to m...

Went in to open a new savings bond didn't have to make an appointment Lucy talked me through and filled in the paperwork lovely person and the second time I've dealt with her an asset to the coalville branch Reviewed on: 27th January 2026

Reply from Hinckley & Rugby Building Society Hi Andy. Thank you for taking the time to share your feedback. We’re delighted to hear that Lucy provided such helpful and friendly support when opening your savings bond. It’s wonderful to know she continues to make a positive impact at our Coalville branch. We’ll be sure to pass on your kind comments. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

Happy & Friendly

Was dealt with efficiently & professionally by Kacey. She explained everything in detail. She was happy & friendly & it was a pleasure dealing with her. I must say we have always had excellent service at the Castle Street Building Society & they're all such lovely people to deal with Reviewed on: 26th January 2026

Reply from Hinckley & Rugby Building Society Hi Carol. Thank you for taking the time to share such positive feedback. We’re delighted to hear that Kacey dealt with your enquiry efficiently and professionally, explaining everything clearly and in a friendly manner. It’s also lovely to know that you continue to receive excellent service from the team at our Castle Street branch. We’ll be sure to pass on your kind comments. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 29th January 2026

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