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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2108 reviews)

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4.83

Based on 2,107 reviews, last reviewed 20th Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Staff couldn’t be more accommodating Staff couldn’t be more accommodating Reviewed on: 20th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2108)

5 STAR I spoke with a member of staff called Alice.

I spoke with a member of staff called Alice. This member of staff was a absolute credit to H&R. She was patient, great communication skills and her technical ability were superb. She will go along way in the company. Thank you Alice. Reviewed on: 14th May 2026

Reply from Hinckley & Rugby Building Society Hi Richard, Thank you for taking the time to share your feedback. We’re delighted to hear about the positive experience you had with Alice. It’s wonderful to know that her patience, communication skills and technical knowledge made such a strong impression. We’ll be sure to pass your kind comments on to her and the wider team. Thank you again for your lovely feedback and for choosing Hinkley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Good customer service in resolving an on-line issue.

Tried to create an online account, but had some issues which the customer service lady helped resolve for me. She was patient and easy to understand and resolved the issue quickly.. Reviewed on: 12th May 2026

Reply from Hinckley & Rugby Building Society Hi Alan, Thank you for taking the time to share your feedback. We’re pleased to hear that our customer service team was able to help resolve the issues you experienced when setting up your online account. It’s great to know that the support you received was patient, clear and efficient, and that the issue was resolved quickly for you. Thank you again for sharing your experience and for choosing Hinckley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Online app

Complete comprehension of the problem and resolution Reviewed on: 11th May 2026

Reply from Hinckley & Rugby Building Society Hi David, Thank you for taking the time to share your feedback. We’re pleased to hear that your issue was fully understood and resolved, and that you received clear and effective support from our customer service team. Providing a thorough and helpful service is very important to us, so your comments are greatly appreciated. Thank you again for sharing your experience and for choosing Hinckley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Helpful When Opening a new ISA account

I managed to get a good interest rate ISA and there customer service at opening the account for me and Micheala helping support me was great when my bank made an error with my cheque. Reviewed on: 3rd May 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to share your feedback. We’re delighted to hear that you were able to secure a competitive ISA rate and that you received great support from our customer service team when opening your account. It’s also great to know that Michaela was able to assist you when there was an issue with your cheque and help resolve the situation for you. We really appreciate you sharing your experience and thank you for choosing Hinckley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Always super helpful over the counter, it’s a servic...

Always super helpful over the counter, it’s a service unlike those you see in other high street banks Reviewed on: 2nd May 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to share your feedback. We’re delighted to hear that you consistently find our counter service super helpful, and that it stands out compared with other high street banks. Providing friendly, attentive and personal service is very important to us, so your comments are greatly appreciated. Thank you again for your support and for choosing Hinckley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Neil & the branch manger were extremely helpful today!

Neil & the branch manger were extremely helpful today! Friendly and professional! Reviewed on: 1st May 2026

Reply from Hinckley & Rugby Building Society Hi John, Thank you for taking the time to share your feedback. We’re delighted to hear that Neil and the branch manager were extremely helpful and that you found them both friendly and professional during your visit. We’ll be sure to pass your kind comments on to them and the wider team. Thank you again for choosing Hinckley & Rugby and for sharing your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Neil at Rugby

Neil was very helpful in a cheerful and knowledgeable manner. He answered our questions with care Reviewed on: 30th April 2026

Reply from Hinckley & Rugby Building Society Hi Kevin, Thank you for taking the time to share your feedback. We’re pleased to hear that Neil was able to assist you in such a cheerful and knowledgeable manner, and that he answered your questions with care. We’ll be sure to pass your kind comments on to him. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Very good service and very helpful staff to e highly...

Very good service and very helpful staff to e highly recommended Reviewed on: 30th April 2026

Reply from Hinckley & Rugby Building Society Hi Pierre. Thank you for taking the time to leave us your feedback. We’re delighted to hear that you received very good service and found our staff helpful. Your recommendation means a great deal to us, and we really appreciate you sharing your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

Smiling faces and a very warm welcome.

Smiling faces and a very warm welcome. Jo helped with a passbook update which was done very quickly and efficiently. Asked me if there was anything else that I could help with, which was great as I felt unhurried and not just a number…..like some other high street financial institutions. Traditional and modern, that’s exactly what i expected and that’s what I experienced at HRBS Nuneaton. Thank you Hinckley and Rugby Building Society, keep up fantastic customer service. Reviewed on: 25th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 29th April 2026

Telephone customer service

very helpful person on the telephone Reviewed on: 24th April 2026

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