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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1555 reviews)

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4.84

Based on 1,555 reviews, last reviewed 27th Dec 2025

242% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Got great advice about a ISA and ended opening one t... Got great advice about a ISA and ended opening one there and then went very smoothly and staff were very helpful and informative Reviewed on: 27th December 2025

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1555)

Always friendly and attentive - I have been a custom...

Always friendly and attentive - I have been a customer for over 30 years and have never had any problems Reviewed on: 2nd October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Simon, and for being a loyal customer for over 30 years – we love to hear stories of our long-standing members. We're delighted to hear that our team in Rugby continues to offer friendly and attentive service. We place a high value on the personal service our branches provide, and it's wonderful to know that it's made a lasting impression. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your loyalty and continued support, we look forward to many more years of welcoming you! Response date: 6th October 2025

A good experience

Staff always polite and friendly…always a good experience Reviewed on: 1st October 2025

Reply from Hinckley & Rugby Building Society Hi Sandy, Thank you for your kind review! We're so pleased to hear that you consistently have a good experience with our team in Rugby. Polite and friendly service is something we take great pride in, we truly value the personal touch our branches offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your continued support — we look forward to welcoming you again soon! Response date: 6th October 2025

Very Helpful Staff

The staff are lovely and very helpful. The process to opening a savings account was very easy and straightforward. Reviewed on: 1st October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to share your feedback! We're very happy to hear that our team at Castle Street made the process of opening a savings account easy and straightforward and that you found the staff lovely and helpful. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your time and for choosing the Society for your savings - we look forward to welcoming you again soon! Response date: 6th October 2025

Great service

Linda assisted me today was very professional explained all she did very helpful and polite Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words about Linda and the great service you received at our South Wigston branch! We're delighted to hear she was professional, helpful, and polite - exactly what we'd want from our teams. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience! Response date: 6th October 2025

Diane is absolutely lovely!

Diane is absolutely lovely! She has such a kind and friendly way about her that instantly puts you at ease. Nothing ever feels stressful when she’s around – she explains everything so clearly and makes it all seem so easy. She’s patient, professional, and always happy to help. I can’t recommend her enough if you want someone who goes the extra mile and makes the whole experience a pleasure. Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your wonderful review Jade. We’re thrilled to hear how much you appreciate Diane’s kind and friendly approach. She truly embodies the values we strive for. It’s lovely to know she’s made such a positive impact and that her professionalism and warmth shine through. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your thoughts and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your kind words and recommendation which we will happily share with Diane! Response date: 3rd October 2025

We opened our Grandaughters savings accounts here ev...

We opened our Grandaughters savings accounts here even though we didnt already have accounts here. our own BS couldn’t help us !! Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your thoughtful review Karen. We’re delighted we could help open savings accounts for your granddaughters, and it’s especially meaningful to support the next generation of savers. It’s always a pleasure to welcome new members, and we’re proud to have been able to assist when others couldn’t. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you again for choosing us! Response date: 3rd October 2025

General Performance of Staff

Staff are always polite, friendly, helpful and approachable to answer any questions required. Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback! We're so pleased to hear that our Rugby branch team consistently delivers polite, friendly, and approachable service. We’re always on hand should you ever have any questions about our products or services. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a fantastic way to share your thoughts and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support! Response date: 3rd October 2025

Nuneaton Branch Customer Service

Nuneaton Branch always working with a smile and laugher ; it’s always a pleasure in visiting this branch and nothing is a problem to them at all Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you for your lovely review Alan. We're so pleased to hear that visiting our Nuneaton Branch is always a positive experience for you. Our team works hard to create a welcoming atmosphere, and it's wonderful to know their smiles and laughter make a difference. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great opportunity to share your thoughts and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to welcoming you again soon! Response date: 3rd October 2025

The staff are my reason for investing with the Hinck...

The staff are my reason for investing with the Hinckley & Rugby. They always provide a friendly, polite and helpful service which cannot always be said about their competitors although their rates may be better. Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Debbie. We're delighted to hear that our team has made such a positive impression and continues to be the reason you choose to invest with Hinckley & Rugby. Providing friendly and helpful service is something we take great pride in, and it's wonderful to know it sets us apart. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your thoughts and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support! Response date: 3rd October 2025

Opened five children’s accounts.

Opened five children’s accounts. The service was excellent from Beverley at Nuneaton. Very patient and helpful. Though the application forms were poorly thought out and not clear for the type of accounts we were opening. Reviewed on: 29th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback, we’re really pleased to hear that Beverley at our Nuneaton branch provided excellent service and was both patient and helpful while setting up the children’s accounts. Thank you too for your comments on our application form, constructive feedback from our members is really valuable and will be shared with the team. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again — we really appreciate you taking the time to share your experience. Response date: 3rd October 2025

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