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Hinckley & Rugby Building Society: Savings reviews

View other Hinckley & Rugby Building Society products
4.84
Based on 2,108 reviews, last reviewed 20th Jul 2026
71% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Rugby branch staff always on hand to assist customer... Rugby branch staff always on hand to assist customers in a professional & polite manner. Much better service than mainstream banks. Local branch & str... Read more Reviewed on: 20th July 2026
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baz racer

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026
Jeffrey magnor's avatar
Jeffrey magnor
Visit provider site Read all reviews Write a review

About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2109)

Telephone customer service

5
very helpful person on the telephone Reviewed on: 24th April 2026
Harriet F's avatar
Harriet F
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 29th April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

Very friendly, proffessional & focussed staff.

4
Very friendly & focussed staff. So helpful and sorted everything effeciently, with good explanation. Reviewed on: 23rd April 2026
Andy Smith's avatar
Andy Smith
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 29th April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

Excellent service, especially over the phone.

5
Excellent service, especially over the phone. My issue was sorted quickly, efficiently and Emma was very friendly and easy to deal with Reviewed on: 23rd April 2026
Ruth 's avatar
Ruth
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 29th April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

Patient and Courteous

5
Had problems creating an Online Account, primarily due to confusing information on password formatting on the website. Jennifer Williams was extremely helpful and patiently guided me through through the process to a successful conclusion. Thank you. Reviewed on: 23rd April 2026
Edmund's avatar
Edmund
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 29th April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

So nice to speak real, friendly and helpful people

5
I like to talk to real people and the staff I spoke to at H&R were great Reviewed on: 21st April 2026
Jonathan I's avatar
Jonathan I
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

The adviser I spoke to was very pleasant and informa...

5
The adviser I spoke to was very pleasant and informative about my query. Reviewed on: 21st April 2026
Baldes Aujla's avatar
Baldes Aujla
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

Friendly, polite and efficient service.

5
Friendly, polite and efficient service. Reviewed on: 21st April 2026
John S's avatar
John S
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

My local Hinckley & Rugby (SOUTH WIGSTON Leicestershire

5
My local Hinckley & Rugby (SOUTH WIGSTON Leicestershire) is the most supportive, polite, helpful and advisory building society I have ever used. Just one example of their help was, when I had issues with the DWP who had made an error in my payments. They were so supportive and helped me get over that stress of that so well. They have also given me some very handy tips on savings, ISA's and many other things they offer. Would highly recommend. Reviewed on: 21st April 2026
Mrs S's avatar
Mrs S
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

I lost my passbook and all details of my account so...

5
I lost my passbook and all details of my account so I called customer services and spoke to Jennifer. She was very polite and helpful and guided me through the process, gave me all the information I needed and explained about the online platform and how to register. Reviewed on: 21st April 2026
Mark B's avatar
Mark B
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

Pleasant support experience

5
Helpful and friendly. Dealt with my issue promptly in a professional yet friendly manner. Reviewed on: 21st April 2026
Amir A's avatar
Amir A
Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026
Hinckley & Rugby Building Society Logo
Hinckley & Rugby Building Society

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