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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1564 reviews)

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4.84

Based on 1,564 reviews, last reviewed 8th Jan 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Experience of opening a savings account I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only complaint I would h... Read more Reviewed on: 8th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1564)

Great customer service at Nuneaton

Great customer service in the Nuneaton branch this morning. Lovely smiling faces and always very helpful Reviewed on: 29th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback - we’re delighted to hear you had a great experience at our Nuneaton branch. Friendly faces and helpful service are exactly what we strive for, and it’s wonderful to know that came through during your visit. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to welcoming you again soon! Response date: 3rd October 2025

Always receive fantastic service in the Lutterworth...

Always receive fantastic service in the Lutterworth branch! Reviewed on: 28th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback — we’re delighted to hear you always receive fantastic service at our Lutterworth branch! Our team works hard to make every visit a positive one, and it’s lovely to know that their efforts are appreciated. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again Response date: 3rd October 2025

Excellent Service

Linda has been very helpful in opening up our account for Badwell Ash Parish Council Reviewed on: 27th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback Clare - we’re delighted to hear that Linda was so helpful in setting up your account for Badwell Ash Parish Council! We’re proud to support local councils and community organisations, and it’s great to know our services are making a positive impact. Providing clear, friendly, and efficient service is something we truly value. Thanks again — we really appreciate your support. Response date: 3rd October 2025

What a bunch of legends!

What a bunch of legends! Jo is fantastic she’s so passionate about their products and really takes the time to explain thoroughly the details and benefits. Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your amazing feedback, Kayleigh — we love hearing that! Jo will be absolutely thrilled to know her passion and dedication came through so clearly. Taking the time to explain things thoroughly is something we believe is key to helping members make confident savings choices. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again — we’re so pleased you had such a positive experience with the team. Response date: 3rd October 2025

Friendly and knowledgeable

The staff in rugby were really friendly and knowledgeable. Sat down with me to find the right account for what I’m saving for Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback! We’re really pleased to hear that the team at our Rugby branch made you feel welcome and took the time to sit down with you to find the account that best suits your savings goals. That personal touch is something we’re proud of! If you’d like to help shape how we continue to support our members, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again — we’re so glad you had a positive experience! Response date: 3rd October 2025

Great friendly service

The staff at the Rugby branch are always so helpful and friendly. Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Hi Jo, Thank you so much for your kind words! We’re really pleased to hear that the team at our Rugby branch continue to provide such friendly and helpful service. If you’d like to help shape how we continue to support our members, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you for choosing the Society for your savings. Response date: 3rd October 2025

Friendly faces and good advice.

Friendly faces greeted me as I attended the Rugby branch this morning. Neil brought my savings book up to date and then gave me guidance on other accounts that might interest me in the future. His advice was delivered in a gentle manner. Reviewed on: 25th September 2025

Reply from Hinckley & Rugby Building Society Hi Janice, Thank you so much for your lovely feedback, we’re delighted to hear that you were welcomed with friendly faces at our Rugby branch! It’s great to know Neil was able to provide you with helpful information to help you make decisions about your savings in the future. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience — it really means a lot to us. Response date: 3rd October 2025

Helpful advice

At the Rugby branch, the counter assistant Neil was very helpful in advising me about how to transfer money from my account without incurring a charge. He was courteous and attentive in his interaction with me. Thank you Reviewed on: 25th September 2025

Reply from Hinckley & Rugby Building Society Hi Marie, Thank you so much for your lovely feedback, we’re so pleased to hear that Neil at our Rugby branch was able to assist you with helpful advice and clear guidance. Our teams take great pride in the personal, friendly face-to-face services we offer in our branches, so it’s fantastic to read these comments. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience. Response date: 3rd October 2025

Always an excellent service when visiting the Rigby...

Always an excellent service when visiting the Rigby Branch. Reviewed on: 25th September 2025

Reply from Hinckley & Rugby Building Society Hi Mike, Thank you so much for your kind words - we’re delighted to hear that you consistently receive excellent service when visiting our Rugby branch! It’s great to know the team is delivering the type of experience we strive for. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your feedback. Response date: 3rd October 2025

Went in on the spur of the moment to open a 5 year...

Went in on the spur of the moment to open a 5 year bond sorted me out there and then explained everything absolutely brilliant Reviewed on: 24th September 2025

Reply from Hinckley & Rugby Building Society Hi Andy, Thank you so much for your brilliant feedback about our team in Coalville! We’re thrilled to hear that your visit to open a 5-year bond was smooth and that everything was clearly explained on there and then - that’s exactly the kind of service we aim to deliver. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience and for saving with the Society, it really means a lot to us! Response date: 3rd October 2025

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