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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1421 reviews)

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4.82

Based on 1,421 reviews, last reviewed 24th Aug 2025

64% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Helpful well informed staff. Helpful well informed staff. No waiting. Friendly personal service Reviewed on: 24th August 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1421)

Rita delt with my paperwork in a very friendly and p...

Rita delt with my paperwork in a very friendly and professional manner , couldn't be better.I have done some other investments online with other companies but find a one to one at a table far more acceptable 10/10 Reviewed on: 9th October 2024

Reply from Hinckley & Rugby Building Society Hi Howard, Thank you for taking the time to pass on your feedback about the service you received from Rita at our South Wigston branch. We understand that our face-to-face services are highly valued by many of our members, which is why we’re committed to retaining our place on the highstreet. It’s great to hear you found Rita to be friendly and professional and that we managed to find a suitable savings account for you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th October 2024

I opened two savings products in the Nuneaton branch.

I opened two savings products in the Nuneaton branch. Dianne was very helpful, courteous and efficient and the process went very smoothly. Would highly recommend. Reviewed on: 8th October 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for sharing your feedback. It’s always good to hear positive reviews about our teams. Your comments regarding Dianne at our Nuneaton office are exactly what we’re aiming for and we’re delighted you would recommend our services. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th October 2024

The courtesy call good service,...

The courtesy call was part of the very good service, in order to make sure I was fully aware of the product details before the opening of the account on my behalf wiith the advisor being friendly. Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Geoff, Thank you for taking the time to pass on your comments. It’s great to hear you were happy with the service you received and that the courtesy call to ensure full understanding was appreciated. It’s good to hear we were able to find you a suitable account for your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th October 2024

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

I went in to ask about opening an account.

I went in to ask about opening an account. The staff were brilliant Reviewed on: 2nd October 2024

Reply from Hinckley & Rugby Building Society Hi Olddj, We appreciate you taking the time to pass on your thoughts about the service you received from our team in Nuneaton. It’s wonderful to hear how pleased you were with the service you received. I hope we managed to find a suitable account to meet your needs! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th October 2024

Linda was so helpful, supporting me with filling in...

Linda was so helpful, supporting me with filling in forms. All staff at the Wigston branch are friendly and helpful Reviewed on: 1st October 2024

Reply from Hinckley & Rugby Building Society Hi Brian Many thanks for your feedback about the service you received from Linda and the team over in South Wigston. It’s good to hear that Linda was able to assist you with the required forms and that you found the branch friendly and helpful. That’s exactly the type of service we aim to offer all of our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th October 2024

Desperately needs a digital offer

Responsiveness and product excellent however the complete lack of digital and online options are very off-putting. I have no access to in person banking within miles of where I live, haven't had a cheque book for decades and the use off pass books and hand written application forms as a single channel seems ridiculous today. Whilst some do still prefer these and I applaud your offer, for the vast majority of us digital is absolutely the preferred access and management route for finance. Reviewed on: 1st October 2024

Reply from Hinckley & Rugby Building Society Hi Clare, Many thanks for taking the time to pass on your feedback. Please be assured this is something we are aware of, and we are currently developing an online offering which will be launched in the coming months to help address the areas you have highlighted. This will hopefully increase the accessibility for all of our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th October 2024

Quick and efficient

The process for opening a savings account was really quick - surprisingly so for a postal account Reviewed on: 19th September 2024

Reply from Hinckley & Rugby Building Society Hi Donna, Thank you for letting us know about your experience opening a postal savings account with the Society. We’re pleased to hear this was carried out in a timely manner and that we exceeded your expectations. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th September 2024

Liam Hollis great customer service

I have recently set up a 5 year cash isa. This has been my first time and Liam Hollis has been there ever step of the way. If it was getting in touch with myself when I incorrectly filled out the application form or confirming the funds have been received, he was always there and been on hand when needed. Great customer services. Reviewed on: 18th September 2024

Reply from Hinckley & Rugby Building Society Hello Ashleigh, Thank you for your feedback about the service you received from Liam. It’s wonderful to hear about this type of personal service being delivered by our teams. It’s also great to hear we’ve been able to help you find a safe home for your Cash ISA allowance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th September 2024

Charity Savings Account

The staff at the Spalding Branch went out of their way to provide a unique solution to a investment problem our charity had. We’ll done to them. Reviewed on: 17th September 2024

Reply from Hinckley & Rugby Building Society Hi Mike, Thank you for taking the time to send us your encouraging feedback. We’re very pleased to hear you found the team in Spalding to be helpful and that the Society have been able to assist a local charity. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th September 2024

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