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Review of the Hinckley & Rugby Building Society, Savings:

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Kind and helpful staff.

The interest rate on my current savings are excellent. Because of old age I had trouble logging in and got locked out of my account. The staff were very kind and patient helping to put it right- couldn't do enough for me! Reviewed on: 20th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

Review of the Hinckley & Rugby Building Society, Savings:

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Efficient But Kind

I arrived at the branch at a apparently busy and they were one member of staff short. Nevertheless I was impressed by the respect and kindness (as usual) I received. Though it was obvious the two ladies were under pressure due to the gathering queue and dealing with my needs as quickly as possible (opening a new savings account), I got no impression that they were impatiently trying to hurry me along - I am 82. Well done girls! Reviewed on: 19th November 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for sharing your experience with us. We’re so pleased to hear that, even during a particularly busy time our team were able to provide you with the respect, kindness and support you are accustomed to. Your comfort and confidence are extremely important to us, and it’s wonderful to know that this was reflected in your visit. We’ll be sure to pass on your kind words to the team — they will be truly appreciated. Thank you again for your feedback, and for choosing to save with us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

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