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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1618 reviews)

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4.85

Based on 1,618 reviews, last reviewed 25th Feb 2026

29% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Did what it said on the tin efficient friendly service Did what it said on the tin efficient friendly service Reviewed on: 25th February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1618)

Quick service and very polite.

Quick service and very polite.The staff are very helpful. They are able to action your request regards new investments instead of having to make an appointment. Reviewed on: 12th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback! We're really pleased to hear that the team at our Rugby branch provided quick, polite, and helpful service. Being able to support members with new savings without the need for an appointment is just one of the ways we aim to make things easier and more convenient. We truly value our face-to-face branch services and the difference they make in delivering that human touch. If you'd like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us and sharing your comments. Response date: 16th October 2025

Great service

Served by Neil - very patient and helpful with the kids savings. Reviewed on: 12th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your review! We're really pleased to hear Neil was patient and helpful, especially when it comes to something as important as children's savings. That personal service is something we truly value across all our branches. Thanks again for saving with us. If you'd like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 16th October 2025

Personal service - long my it last

Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that alone; the personal touch is what I have always valued most - problems solved quickly, queries answered clearly, and everything done so pleasantly. I would be sad to lose this customer-friendly contact and hope it will survive alongside the new 'easy to use' online service. Reviewed on: 12th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your thoughtful feedback. We're very glad to hear that you've experienced such wonderful service from our teams - and that our in-branch personal touch continues to make a real difference. It's something we highly value and are committed to preserving, even as we introduce more digital options to make things easier. If you'd like to help shape the future of our services, we’d love to invite you to join our Member Panel. Your insights are incredibly valuable, and you can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us and for being such a valued part of our community. Response date: 16th October 2025

Diane was helpful and knowledgeable.

Diane was helpful and knowledgeable. She listened and answered all my questions. Reviewed on: 12th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback. We're delighted to hear that Diane was helpful, knowledgeable, and took the time to listen and answer all your questions, that personal, face-to-face service is something we truly value across all our branches. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. Your insights and experiences are incredibly important to us. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us, we look forward to welcoming you again soon. Response date: 16th October 2025

The ladies at Lutterworth have always got a smile on...

The ladies at Lutterworth have always got a smile on their faces. Not just in the branch, but they will always make an effort to say Hi if seen out of office too. Jo is always making an effort to get involved in supporting the local community aswell Reviewed on: 11th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Yim. It’s wonderful to hear how the team at our Lutterworth branch go above and beyond to bring a personal touch, both in and out of the office. That friendly smile and genuine connection are a big part of what we hope makes our services stand out. We’re also really proud of our commitment to the local community, and it’s great to hear Jo’s efforts are noticed and making a difference. We aim to support and stay connected with our neighbours throughout our network; it’s firmly rooted in our society. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us and taking the time to share your feedback. Response date: 16th October 2025

Always friendly and helpful, thank you

Always friendly and helpful, thank you Reviewed on: 11th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words! We're really glad to hear that our Rugby branch team has been consistently friendly and helpful, that’s exactly the type of service we’re aiming to provide to all of our members. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you for saving with us Response date: 16th October 2025

Great staff explained everything and took time to en...

Great staff explained everything and took time to ensure I was happy and understood everything. Very Good, excellent customer service. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback about our team in Hinckley! We're delighted to hear that they took the time to ensure everything was clearly explained. Excellent customer service is something we truly value, and it's wonderful to know we delivered that for you. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your thoughts and help us improve. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 16th October 2025

The staff are always extremely polite and helpful

The staff are always extremely polite and helpful Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback! We're delighted to hear that you've found our staff to be consistently polite and helpful. Providing a ‘more human’ and personal service is something we truly value, and it's wonderful to know that it’s making a difference for our members. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support Response date: 15th October 2025

Higher interest after advice

Member of staff recommended switching part of our easy access savings to a cash isa, which gave us a higher interest rate. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We're pleased to hear that a member of our team was able to provide helpful information about your savings options, and that switching to a Cash ISA has offered you a better rate. Supporting our members with clear, accessible information is a vital part of the service we offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your continued support and we look forward to welcoming you again in our branch soon. Response date: 15th October 2025

The staff were really helpful, they were also availa...

The staff were really helpful, they were also available when ever we had questions and were very professional in helping us Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We're really pleased to hear that our team was helpful and dealt with your queries professionally, that's exactly the level of service we aim to provide. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to welcoming you again soon. Response date: 15th October 2025

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