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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2109 reviews)

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4.84

Based on 2,108 reviews, last reviewed 20th Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rugby branch staff always on hand to assist customer... Rugby branch staff always on hand to assist customers in a professional & polite manner. Much better service than mainstream banks. Local branch & str... Read more Reviewed on: 20th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2109)

Simply outstanding: customer service at its best:

Simply outstanding: customer service at its best: I became a new customer of HRBS in December. How very rare to receive personalised customer service instead of feeling like you are talking to a stressed and depersonalised call centre operator. I also ran into a problem in setting up my online access due to forgetting log in details. The assistant could not have been more helpful. If only HRBS offered a current account, I’d be there like a shot! Long may this excellence continue. Reviewed on: 19th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

Personal Service

I visited the Hinckley branch to open an ISA with funds to be transferred in. The member of staff was efficient, making sure I was filling out the necessary forms correctly. It is so pleasant to have that personal service, sitting either side of a table rather than conversing with someone behind a glass screen. The rate of interest on the ISA was good too. A very good Building Society to deal with. Reviewed on: 19th April 2026

H&R Building Society

Good Building Society. Helpful staff at the Rugby Branch last time I was there. Like all Building Societies you need to keep an eye on the rates. Reviewed on: 19th April 2026

Customer Service

A good traditional Building Society that still offers a local branch network with great customer service. I like the improvements it is making to its online offering and its the only building society that I would consider use in my local area. Reviewed on: 19th April 2026

Always there, always helpful.

I used to have a mortgage with Hinckley and Rugby Building Society and always had a great experience. I now have a 180 Day Notice Savings account with them, which offers very competitive rates with the drawback that, of course, I have to plan ahead and decide beforehand whether I may need a withdrawal. The staff in my local branch (yes, they still have a local branch) are always helpful and informative and note possible planned withdrawal dates in my physical account savings book. I feel I could always ask their advice about savings plans, which are best for me and they will always give an unbiased opinion. Always there, always helpful. Reviewed on: 18th April 2026

Great customer service from Emma

Great customer service from Emma regarding questions about current ISA rates Reviewed on: 18th April 2026

Like Tina Turner-Simply The Best

I have used Hinckley and Rugby building society in Nuneaton since i opened my first ever account there.Always lovely,efficient service,always offer a friendly smile and conversation.Always feel my account is much safer than in other places.Always quick to sort any issues out.And Diane is definitely the cheeky employee,who always makes me welcome and smile. Reviewed on: 18th April 2026

overall satisfactory

overall satisfactory, may be could offer more help on-line. Reviewed on: 18th April 2026

Opening hours

Being closed in the afternoon is not great Reviewed on: 18th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. If there’s anything we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

Very friendly in branch , easy to use

Very friendly in branch , easy to use Reviewed on: 18th April 2026

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