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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1564 reviews)

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4.84

Based on 1,564 reviews, last reviewed 8th Jan 2026

4% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Experience of opening a savings account I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only complaint I would h... Read more Reviewed on: 8th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1564)

always friendly efficient service

always friendly efficient service Reviewed on: 18th September 2025

Reply from Hinckley & Rugby Building Society Hi Gareth, Thank you so much for your kind words. It’s great to hear that you’ve experienced consistently friendly and efficient service from our Rugby team. We pride ourselves on delivering a personal, face-to-face service, so feedback like yours really means a lot to us. I’ll be sure to pass your comments on to the team — they’ll be delighted to hear it! If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience. Response date: 19th September 2025

Staff are friendly, know their products, helpful, kn...

Staff are friendly, know their products, helpful, know their customers Reviewed on: 17th September 2025

Reply from Hinckley & Rugby Building Society Hello Paula, Thank you so much for your kind feedback, it’s truly appreciated. It’s wonderful to hear how well our team is looking after our members. We take great pride in offering a personal, face-to-face service, so your words mean a lot to us. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your thoughts. Response date: 19th September 2025

Always receive excellent service by all the team in...

Always receive excellent service by all the team in Lutterworth Reviewed on: 17th September 2025

Reply from Hinckley & Rugby Building Society Hi Deb Many thanks for taking the time to pass on your comments about the team in Lutterworth. It’s a pleasure to hear the team offer consistent excellent service, we take great pride in our face-to-face services offered in our branches so it’s always hugely encouraging to hear it’s appreciated by our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th September 2025

Helpful well informed staff.

Helpful well informed staff. No waiting. Friendly personal service Reviewed on: 24th August 2025

Reply from Hinckley & Rugby Building Society Hi Jo, Thank you so much for your lovely feedback! We're really pleased to hear that you had a positive experience with our team in Hinckley. Providing friendly, personal service is incredibly important to us, and we're proud to have helpful and well-informed staff who make sure our members feel welcome and supported. We appreciate you taking the time to share your experience! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

I would like to highly commend the excellent custome...

I would like to highly commend the excellent customer service provided by Michelle at the Broughton Astley branch. She was incredibly helpful and her knowledge of the different savings accounts was exceptional. She explained everything so clearly and simply, making it very easy for me to understand the options available. Her professionalism and friendly approach made for a fantastic customer experience. Reviewed on: 21st August 2025

Reply from Hinckley & Rugby Building Society Hello Helen, Thank you so much for taking the time to share your experience at our Broughton Astley branch. We're absolutely delighted to hear that Michelle provided such great service and made your visit so worthwhile and informative. Our members are at the heart of everything we do, and we truly believe in the value of face-to-face service. It's wonderful to know that Michelle’s clear explanations and friendly approach helped you feel confident in your choices. We’re proud to have team members like her who take the time to support our members. Thank you again for your feedback, it means a great deal to us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

Decided to stay with Hinckley & Rugby

Rather than transfer out the matured funds to another bank or building society, we decided to stay with this building society. Excellent friendly service from Marie, Rita and Mandy at the Wigston Branch. It was pleasant to pop in to see them. Reviewed on: 19th August 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to provide us your feedback. We’re delighted you decided to keep your savings with us and that you’ve been happy with the service the team in South Wigston offer you. We’re very proud of the friendly face-to-face services our branch teams offer our members, so it’s great to hear it’s valued. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

Excellent Service

I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the right account for my circumstances. There was no hurry, no pressure. I felt valued, something which can be rare for those of us in the OAP pigeon hole! Reviewed on: 13th August 2025

Reply from Hinckley & Rugby Building Society Hello Ann Thanks for taking the time to send us your thoughts on the service you received from Liam. It’s absolutely the case that we value all of our members, and they each receive a service that suits their requirements. It’s great to learn you were given the time and information you required and left feeling very happy with the service you’d received. I will ensure that your comments are share with Liam and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

Well put together answers and questions knew what wa...

Well put together answers and questions knew what was required. Reviewed on: 12th August 2025

Reply from Hinckley & Rugby Building Society Hi Balvinder Thanks for taking the time to send us your comments. Its good to hear the communications and information you received from our team was well received, please don’t hesitate to get in touch if you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

Very efficient transferring my 120 day account into...

Very efficient transferring my 120 day account into a fixed rate cash ISA. Reviewed on: 11th August 2025

Reply from Hinckley & Rugby Building Society Hi Stephen and thank you for your feedback. It’s good to hear our team in Hinckley were able to assist you with your savings and your requirements were dealt with efficiently. Thank you for choosing the Society to look after your Cash ISA, if we can be of any further assistance please do not hesitate to contact us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

Always friendly and helpful staff.

Always friendly and helpful staff. Nice to have a local branch, you can ask questions face to face. Reviewed on: 9th August 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments Alison. It’s great to know our branch continues to prove valuable to our members and the face-to-face service we take great pride in, is appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

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