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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2109 reviews)

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4.83

Based on 2,109 reviews, last reviewed 21st Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

I was having problems logging into my Accounts. I was having problems logging into my Accounts.But a telephone call to Alice in your Customers Services.resolved the issue very quickly..Excellent Cus... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2109)

Brilliant folk, very customer friendly

Staff are always excellent, extremely helpful and patient, and always willing to explain how things work Reviewed on: 16th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

Very helpful and knowledgeable

The gentleman who assisted me was very helpful, kind and informative. He explained all I needed to know very clearly Reviewed on: 16th April 2026

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We’re delighted to hear that our colleague was helpful, kind, and informative, and that everything was explained clearly for you. If there is anything else we can help you with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

Good choice of saving accounts.

Good choice of saving accounts which can all be opened online. Reviewed on: 16th April 2026

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We’re pleased to hear you’re happy with the range of savings accounts available and that you’ve found it convenient to open them online. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

The staff are always friendly helpful and kind.

The staff are always friendly helpful and kind. They take time to listen to me and make me feel comfotable when asking questions. Thank you Reviewed on: 16th April 2026

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We’re thrilled to hear that our team have consistently made you feel comfortable, listened to your questions, and provided friendly and helpful service. We’ll be sure to pass on your thanks to the team. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

Good Local BS

Very easy to deal with along with some great value products. Reviewed on: 16th April 2026

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We’re delighted to hear that you found it easy to deal with us and that you’re happy with the value of our products. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

Query has handled efficiently, politely & respectively

Query has handled efficiently, politely & respectively Reviewed on: 16th April 2026

Good service, superb staff at castle street

Good service, superb staff castle street Hinckley Reviewed on: 16th April 2026

Always very helpful and have competitive rates.

Always very helpful and have competitive rates. Reviewed on: 16th April 2026

Excellent Support

I recently received assistance from Alice at Hinckley & Rugby Building Society, and I wanted to share how helpful the experience was. Alice was incredibly patient, professional, and clear in guiding me through the process of accessing my accounts online. What initially felt confusing and a bit frustrating was made straightforward thanks to her step-by-step support and calm approach. She took the time to ensure I fully understood each stage, rather than rushing through the process. Her friendly manner and willingness to go the extra mile made a real difference, and I felt confident and supported throughout. It’s reassuring to know there are knowledgeable and approachable staff available when you need help. Thank you, Alice, for making the whole experience smooth and stress-free. Reviewed on: 16th April 2026

easy pathway

easy pathway to sort out what I needed Reviewed on: 16th April 2026

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We’re pleased to hear you found our services easy to navigate and sorted what you needed. If there is anything else we can help you with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

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