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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1318 reviews)

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4.81

Based on 1,318 reviews, last reviewed 19th Dec 2024

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Superb service! Really clear information, friendly and cheerful discussion, can't fault it! Reviewed on: 19th December 2024

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1318)

Always fantastic customer service!

I opened 2 young saver accounts for my grandchildren. We had our mortgage & savings with H &R and it is just the most friendly place to go to. Jeanette at Rugby has always been our point of contact & she’s as lovely now as she was many many years ago. Just the nicest person & a smiling constant in the Rugby office. She is a credit to the Hinckley & Rugby. Reviewed on: 15th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from Jeanette and our team in Rugby. Jeanette is indeed a real asset to our team, she has continued to deliver a great service to our members for many years! It’s great to hear of your experience and that you have decided to open accounts for your grandchildren too. We will ensure that your comments are shared with Jeanette and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 15th December 2023

Experience

Jill couldn’t have been more helpful and would recommend to anybody. Reviewed on: 13th December 2023

Reply from Hinckley & Rugby Building Society It’s fantastic to hear you found our team to be helpful and that you’d recommend our services. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Very good service

Very helpful and explain things well Reviewed on: 13th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on this encouraging feedback. It’s great to hear our team were able to explain all the necessary details to you in a digestible way. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Great customer service

I was given really clear and informative advice on my existing savings accounts and which accounts would benefit my personal circumstances. It was an immediate face to face experience, where I could open an account following advice given. I did not have to wait for an appointment or have to go online. Great service. I was very impressed with the knowledge and clarity of the explanations of the products available from the gentleman who served me at the Rugby branch. Reviewed on: 12th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide this valuable feedback. It’s great to hear the team in Rugby were able to talk through our products with clarity so you were able to choose which accounts suited you best. Our teams work hard to ensure the service they deliver is of a high standard, therefore it will be a pleasure to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Good rates efficient service

The process was done efficiently by post. The staff I spoke to were lovely Reviewed on: 11th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your thoughts about the service you received from our team in South Wigston. It’s great to hear that the friendly service we offer in branch also translated over the phone and you found our process to be efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th December 2023

Great Customer Service

I applied to Hinckley & Rugby to open a 30 Month Fixed ISA. I was a bit surprised that they would only accept an application by post but have to say that the whole process worked well. I would definitely recommend them for a savings account. Reviewed on: 11th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback about the service you received from our team in Coalville. In reference to your comments regarding the process, it’s great to gear it worked well, however we are also developing new ways for people to save with us, to ensure we are catering for our varied member base. Any developments will be announced when they become available, please do watch this space. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Amazing staff, but would have just done it online if possible

We had a fantastic experience with your team. The branch staff were welcoming, helpful and kept us informed after our onsite visit. The only thing I would have changed, is to offer the service online. Our closest branch was 30 mins drive away, and most people in my demographic (and younger) would prefer to perform a digital journey anyway. The branch staff mentioned youight be working on digital options soon so, as I digitise customer journeys for financial services companies, please feel free to reach out if I can help in anyway (e.g. input into design or user feedback processes). Reviewed on: 10th December 2023

Reply from Hinckley & Rugby Building Society Thank you for valuable feedback. It’s great to hear you enjoyed the friendly service you’ve received from our team; we also take on board your comments regarding our online facilities. We are currently developing new ways for people to save with us and developments, to ensure we are catering for our varied member base, will be announced when they become available, please do watch this space. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Good old fashioned service

Nice personal touches, prompt service and responses, and, a good rate too. But, pass books in this day and age? Reviewed on: 9th December 2023

Reply from Hinckley & Rugby Building Society Thank you for valuable feedback. It’s great to hear you enjoyed the personal service you’ve received; we also take on board your comments regarding passbooks. We are continually developing new ways for people to save with us and developments, to ensure we are catering for our varied member base, will be announced when they become available, please do watch this space. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Excellent service

It is so refreshing to have a financial institution phone you personally to confirm they have received your application within days of sending it and also so friendly on the phone Reviewed on: 8th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to send us your thoughts. It’s great to hear you value the personal service you’ve received from our team in Nuneaton. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Local and good

Quick and easy service, locally available Reviewed on: 8th December 2023

Reply from Hinckley & Rugby Building Society Thanks for your positive feedback – we’re pleased to retain a presence on your local high street and it’s great to hear you’re happy with our services. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

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