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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1979 reviews)

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4.86

Based on 1,979 reviews, last reviewed 19th Apr 2026

424% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Simply outstanding: customer service at its best: Simply outstanding: customer service at its best: I became a new customer of HRBS in December. How very rare to receive personalised customer service... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1979)

A secure home for your savings

The Hinkley & Rugby BS is best described as bespoke -competitive,competent,& customer orientated. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th April 2026

Simple and Easy to manage.

Easy to set up H&R Online, when i needed to place notice onto my account it was so simple and quick to do. I sent a secure message and asked to place notice and that was all placed on the same day. No delay or paper work having to be filled out. I also received a message back to say it has been placed and the date my notice is due. Reviewed on: 14th April 2026

Great personal service to be found locally.

I have had various accounts with H&RBS for a number of years, and have always had great service at the local office. The latest was an ISA transfer in from another provider, and again the personal service received from the cashier was excellent. Reviewed on: 14th April 2026

Welcoming

From the very beginning all staff have been brilliant - the start process explained, the interest rates and follow up details all very well explained and everything we were told has been followed up and supported to this very the day. All staff are very very welcoming when we visit, it is a pleasure to see these people and something my wife and I do look forward to. Reviewed on: 14th April 2026

Easy to use app though maybe a bit too simplified fo...

Easy to use app though maybe a bit too simplified for some. It does everything l need of it to view money and easy to send messages to bank when needed that are promptly answered. It saves having to make unnecessary journeys. When l have to go into the bank the staff have always been very polite, helpful and efficient. Reviewed on: 14th April 2026

Inconvenient process for opening accounts

The Rugby Branch doesn’t allow people to walk off the street to open an account. You either request a form via their website to be posted a form, complete and go to the branch or request an appointment which is only during certain hours in the afternoon during the week. It is as though they don’t want customers to open accounts. Very inconvenient for working people. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Hi Janice, Thanks for taking the time to pass on your feedback. I'm sorry to hear you experienced some issues when wanting to open an account - I will pass this onto the team. If you need any further help at all please do not hesitate to contact your local branch or call us on 0800 434 6343. Response date: 16th April 2026

Staff and Service always excellent.

Staff and Service always excellent. Reviewed on: 14th April 2026

Great savings rate and a safe and easy to use Online...

Great savings rate and a safe and easy to use Online service. Friendly in branch and on the phone too. Reviewed on: 14th April 2026

Efficient personal service with a smile

Efficient personal service with a smile Reviewed on: 14th April 2026

The staff are very helpful

The staff are very helpful when going through their portfolio of products and were also helpful when filling in the application forms etc Reviewed on: 14th April 2026

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