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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1572 reviews)

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4.84

Based on 1,572 reviews, last reviewed 21st Jan 2026

28% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

excellent custoemr service, friendly staff, very hel... excellent custoemr service, friendly staff, very helpful, felt like a personal experience Reviewed on: 21st January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1572)

Manager and staff of Rugby branch extremely helpful...

Manager and staff of Rugby branch extremely helpful when I needed to manage my mother’s account remotely. Very prompt and efficient service. Reviewed on: 26th July 2025

Reply from Hinckley & Rugby Building Society Many thanks for taking the time to pass on your feedback about your experience with our team in our Rugby branch. I’m very pleased to hear that they were able to assist you with the management of your mother’s account, and that you found them to be helpful and efficient. We take pride in the personal service our branch teams are able to provide, so it’s always encouraging to hear that it’s valued by our members. Please do not hesitate to reach out such you need any further support and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

Mandy at Hinckley & Rugby South Wigston was very hel...

Mandy at Hinckley & Rugby South Wigston was very helpful. Reviewed on: 18th July 2025

Reply from Hinckley & Rugby Building Society Hello Alice and thank you for taking the time to tell us about the service you received from Mandy in our team in South Wigston. It’s always great to hear that our people are helpful, as that’s exactly what we’re here for. Should you need any further assistance please do not hesitate to reach out. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd July 2025

I was given the information I needed in a friendly a...

I was given the information I needed in a friendly and helpful way . I had applied for a cash ISA and at the appointment I was guided through the whole process in a very friendly way and everything was explained fully.. Reviewed on: 15th July 2025

Reply from Hinckley & Rugby Building Society Hello Margaret, Thank you so much for taking the time to share your feedback about your recent visit to our Lutterworth branch. We’re delighted to hear that our team was able to support you in opening your new ISA savings account and that you felt well looked after during your visit. Providing a personal service is something we take great pride in, so it’s rewarding to know that this was reflected in your experience. Your kind words mean a lot to us and will be shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

Very Helpful and all questions answered

Very Helpful and all questions answered Reviewed on: 9th July 2025

Reply from Hinckley & Rugby Building Society Hello Mark Many thanks for taking the time to send us your feedback. It’s great to hear our team in South Wigston were able to assist you with your savings and answer all your questions. We take great pride in the face-to-face services offered by our branch teams, please do not hesitate to pop in, or get in touch, whenever you require any assistance or have any further queries. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th July 2025

Great service

From the first contact and enquiry to completion of the isa the stages of the process were clearly explained. Reviewed on: 18th June 2025

Reply from Hinckley & Rugby Building Society Hello Nigel Thank you for taking the time to pass on your comments regarding the service you received from our South Wigston branch. It’s good to hear that our team took the time to share all the necessary information to ensure you had a good understanding of the process, and that you chose the Society for your ISA savings. Should you need any help in the future our teams would be only too happy to help, please do not hesitate to get in touch. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th June 2025

Very helpful staff!

Very helpful staff who were able to accommodate our request to schedule an appointment to allow us to open our 2-year fixed cash ISA’s at 4.08% at very short notice, prior to the interest rate change the next day. Reviewed on: 18th June 2025

Reply from Hinckley & Rugby Building Society Hi Stuart Thank you for taking the time to pass on your comments regarding the service you received from our team in Lutterworth. It’s great to hear they were able to assist you with your new Cash ISAs, and you managed to open the account at a favourable rate. Should you need any further help in the future our teams would be only too happy to help, we’re on hand when you need us. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th June 2025

We have not opened an account for a long time and th...

We have not opened an account for a long time and the the people made it so easy for us, they were very helpful Reviewed on: 16th June 2025

Reply from Hinckley & Rugby Building Society Hello Donna It’s fantastic to hear our team in Broughton Astley were able to make opening your new account hassle free, we’re very happy you chose to save with us. Should you need any future assistance at all please do not hesitate to get in touch. Thank you for taking the time to pass on your feedback. Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th June 2025

Excellent customer service

The Branch Manager opened 3 new accounts for our grandchildren, she was efficient and very knowledgeable. Reviewed on: 11th June 2025

Reply from Hinckley & Rugby Building Society Hi Jayne It’s really wonderful to hear you chose the Society for savings accounts for your grandchildren. We love welcoming new savers to the Society. It’s also great to hear you were pleased with the service you received. I am confident the team in Coalville will look forward to serving you and your family in future. Should you have any queries please don’t hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th June 2025

Helpful and Friendly

Rita and Maria at Wigston branch were very helpful and friendly, in fact all staff are. Reviewed on: 10th June 2025

Reply from Hinckley & Rugby Building Society Hello Alison It’s great to hear how friendly and helpful you found our team over in South Wigston, thank you for taking the time. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th June 2025

It was fine

It was fine, a lot quicker than a bureaucratic meeting I'd had at the Coventry the previous week (an hour to get in and out of the building) Reviewed on: 6th June 2025

Reply from Hinckley & Rugby Building Society Hello Jim Thank you for taking the time to tell us how you found the service you received from our team in South Wigston. It's good to hear you were pleased overall, however should you have any specific feedback on how you think we could improve perhaps you could let the team know when you next pop in!? Or we’d be happy to receive a message from you on our website https://www.hrbs.co.uk/contact-us/ Also, if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th June 2025

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