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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1599 reviews)

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4.85

Based on 1,599 reviews, last reviewed 8th Feb 2026

8% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Staff were very helpful and spent time guiding us th... Staff were very helpful and spent time guiding us through our transaction. Reviewed on: 8th February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1599)

Lutterworth Branch

Staff at Lutterworth Branch are, without fail, professional, efficient, courteous and kind. Best experience of good customer service. Never, ever close this Branch! Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello Penelope, Wow - what fantastic feedback! Thank you so much for taking the time to share your experience with us. We’re truly committed to offering personal, friendly, face-to-face service in our branches, so hearing how much you value this means a great deal. Your kind words will be shared with our Lutterworth team, who will be absolutely delighted to know they made such a positive impression. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again, Penelope — your support is very much appreciated Response date: 3rd October 2025

Branch helpfulness

The branch were very helpful with all our requirements and needs Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hi Sarah, Thank you for taking the time to provide us with this feedback for our team in Lutterworth. It’s encouraging to hear the team were able to assist you with all your requirements and have provided a helpful service to you. Our members are first priority so we’re very happy to receive comments like this. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 3rd October 2025

Great service with a smile and good products

Great service with a smile and good products Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello John, and thank you for taking the time to provide us with this positive feedback for our team in Lutterworth. We’re very pleased to hear you’re happy with our product offering and the friendly service you have received. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 3rd October 2025

Always excellent service in the Nuneaton branch

Always excellent service in the Nuneaton branch, and always greeted with a smile by the team. Whenever I've had a query the staff have never failed to assist me. Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to provide us with this fabulous feedback for our team in Nuneaton. Our teams take great pride in the personal, friendly face-to-face services we offer in our branches, so it’s fantastic to read these comments. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 3rd October 2025

The staff at Broughton Astley were very knowledgeabl...

The staff at Broughton Astley were very knowledgeable and efficient. Both ladies were very friendly. Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello Elizabeth, Thank you for your lovely feedback - it’s very much appreciated. We’re so pleased to hear that you found the team at Broughton Astley knowledgeable, efficient, and friendly. We take great pride in delivering a personal and welcoming service, so it’s wonderful to know that came through in your experience. I’ll be sure to pass your kind words on to the team - they’ll be delighted! If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your thoughts. Response date: 19th September 2025

always friendly efficient service

always friendly efficient service Reviewed on: 18th September 2025

Reply from Hinckley & Rugby Building Society Hi Gareth, Thank you so much for your kind words. It’s great to hear that you’ve experienced consistently friendly and efficient service from our Rugby team. We pride ourselves on delivering a personal, face-to-face service, so feedback like yours really means a lot to us. I’ll be sure to pass your comments on to the team — they’ll be delighted to hear it! If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience. Response date: 19th September 2025

Staff are friendly, know their products, helpful, kn...

Staff are friendly, know their products, helpful, know their customers Reviewed on: 17th September 2025

Reply from Hinckley & Rugby Building Society Hello Paula, Thank you so much for your kind feedback, it’s truly appreciated. It’s wonderful to hear how well our team is looking after our members. We take great pride in offering a personal, face-to-face service, so your words mean a lot to us. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your thoughts. Response date: 19th September 2025

Always receive excellent service by all the team in...

Always receive excellent service by all the team in Lutterworth Reviewed on: 17th September 2025

Reply from Hinckley & Rugby Building Society Hi Deb Many thanks for taking the time to pass on your comments about the team in Lutterworth. It’s a pleasure to hear the team offer consistent excellent service, we take great pride in our face-to-face services offered in our branches so it’s always hugely encouraging to hear it’s appreciated by our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th September 2025

Helpful well informed staff.

Helpful well informed staff. No waiting. Friendly personal service Reviewed on: 24th August 2025

Reply from Hinckley & Rugby Building Society Hi Jo, Thank you so much for your lovely feedback! We're really pleased to hear that you had a positive experience with our team in Hinckley. Providing friendly, personal service is incredibly important to us, and we're proud to have helpful and well-informed staff who make sure our members feel welcome and supported. We appreciate you taking the time to share your experience! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

I would like to highly commend the excellent custome...

I would like to highly commend the excellent customer service provided by Michelle at the Broughton Astley branch. She was incredibly helpful and her knowledge of the different savings accounts was exceptional. She explained everything so clearly and simply, making it very easy for me to understand the options available. Her professionalism and friendly approach made for a fantastic customer experience. Reviewed on: 21st August 2025

Reply from Hinckley & Rugby Building Society Hello Helen, Thank you so much for taking the time to share your experience at our Broughton Astley branch. We're absolutely delighted to hear that Michelle provided such great service and made your visit so worthwhile and informative. Our members are at the heart of everything we do, and we truly believe in the value of face-to-face service. It's wonderful to know that Michelle’s clear explanations and friendly approach helped you feel confident in your choices. We’re proud to have team members like her who take the time to support our members. Thank you again for your feedback, it means a great deal to us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

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