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Helen W

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Review of the Hinckley & Rugby Building Society, Savings:

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Excellent Support

I recently received assistance from Alice at Hinckley & Rugby Building Society, and I wanted to share how helpful the experience was. Alice was incredibly patient, professional, and clear in guiding me through the process of accessing my accounts online. What initially felt confusing and a bit frustrating was made straightforward thanks to her step-by-step support and calm approach. She took the time to ensure I fully understood each stage, rather than rushing through the process. Her friendly manner and willingness to go the extra mile made a real difference, and I felt confident and supported throughout. It’s reassuring to know there are knowledgeable and approachable staff available when you need help. Thank you, Alice, for making the whole experience smooth and stress-free. Reviewed on: 16th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

Review of the Hinckley & Rugby Building Society, Savings:

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I would like to highly commend the excellent custome...

I would like to highly commend the excellent customer service provided by Michelle at the Broughton Astley branch. She was incredibly helpful and her knowledge of the different savings accounts was exceptional. She explained everything so clearly and simply, making it very easy for me to understand the options available. Her professionalism and friendly approach made for a fantastic customer experience. Reviewed on: 21st August 2025

Reply from Hinckley & Rugby Building Society Hello Helen, Thank you so much for taking the time to share your experience at our Broughton Astley branch. We're absolutely delighted to hear that Michelle provided such great service and made your visit so worthwhile and informative. Our members are at the heart of everything we do, and we truly believe in the value of face-to-face service. It's wonderful to know that Michelle’s clear explanations and friendly approach helped you feel confident in your choices. We’re proud to have team members like her who take the time to support our members. Thank you again for your feedback, it means a great deal to us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

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