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Principality Building Society: e-Saver Account reviews

Name: e-Saver Account
Rating: 4.85 (11 reviews)

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4.85

Based on 11 reviews, last reviewed 19th Feb 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

4 star

1 star

Latest highest rating:

5

Principality customer service remains the very best... Principality customer service remains the very best I have experienced across my multiple banking providers. Friendly, efficient - and human. Reviewed on: 19th February 2026

Latest lowest rating:

2

Unfair to disabled people I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had a good sum in my inv... Read more Reviewed on: 31st May 2023

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About this product

Principality Building Society savings reviews can help you to find out more about life at Principality Building Society. How easy is it to contact Principality Building Society? And how friendly are they? Our Principality Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Principality Building Society e-Saver Account reviews (11)

Principality customer service remains the very best...

Principality customer service remains the very best I have experienced across my multiple banking providers. Friendly, efficient - and human. Reviewed on: 19th February 2026

Pacesetter.

Very little 'phone-waiting time, then ... a miracle! Contact is made with a most friendly, polite and helpful 'humanoid', capable of providing a solution, without having to refer to anyone else. - A template for the vast majority of similar institutions to follow! Reviewed on: 24th January 2026

Their regular savers are market leading.

Their regular savers are market leading. The maturity process is best in market. They even transmit matured funds on none working days. They offer using some of funds to start off a new policy that day so you lose no days of investing. Reviewed on: 22nd January 2026

Principality is 'simply the best'!

My husband Tom and I have been customers of the Principality Building Society for 3 years. The website provides clear information and is easy to navigate. The highlight of the service is the ability to speak to an experienced member of staff directly on the phone. Telephone calls are answered quickly and professionally. Unlike some other financial institutions which direct you to an automated chat line or keep passing you from one department to another, this does not happen with the Principality Building Society. We have 12 month regular savers accounts. When the savers mature, we start new ones but do not need to set up a new account and new standing orders. We continue with what we have previously set up. It is a simple user friendly system which limits unnecessary work on our behalf. Nothing seems too much trouble on the phone. Principality Building Society set the gold standard in excellent customer relations and interpersonal skills and should serve as a role model to certain other financial institutions. Reviewed on: 22nd January 2026

Good service and high interest rate account

Good account with a very good interest rate,website is a bit slow to work with and it appears whatever you say you will be contacted by phone to confirm instructions before the maturity date. Building soc. has regular good interest rates and consistently features in best account literature. . . Reviewed on: 13th June 2025

6 Month Regular Saver

6 Month Regular Saver: Amazing rates, no issues whatsoever. Excellent customer support! Reviewed on: 27th February 2025

Large withdrawal swiftly dealt with.

Needed to withdraw large some of money, this was swiftly paid into my bank account unlike some other building societies that are painfully slow with large withdrawals. Reviewed on: 26th February 2025

Unfair to disabled people

I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had a good sum in my investment accounts. I had both passbook and online accounts and found that initially, the staff were friendly and helpful. However, when I had a stroke, it became difficult for me to manage my online accounts. My speech and mobility were poor and I realised that my various savings were not in the best accounts for me. The Principality were poor at communicating my options to me. When I went into the branch, I asked for help and explained that I had had a stroke. Whilst they were quite willing to update my husband's passbook without any form of ID, they bizarrely required ID from me before they would discuss my accounts. They wanted a bank statemnt, which I had not brought with me. When I told them that my Halifax statements were online on my phone and I could send a copy to their printer, the staffer pretended that she could not understand what I was saying. I felt humiliated and went home. I then went back a couple of weeks later and went into the branch with my passbooks and asked for them to be updated. The three staffers just talked to each other about their families, their slimming club and so on. They did not speak to me directly, One of them referred to me as "this customer". So I decided to close my accounts on the spot, which I did. I took the cheques across the road to the Nationwide and bought bonds and such like with them. When I got home I contacted the Principality to complain. They said that they could not see the problem. Eventually, they sent me a little food hamper of stuff that I could not eat because I am a vegan. They sent me an email saying that as far as they were concerned, the matter was closed. Reviewed on: 31st May 2023

Good savings rate

A good savings rate on regular deposits Reviewed on: 13th March 2021

Good but no app available in 2021!?!

A bit behind the times but then again it's a building society. Rates are usually pretty tempting and customer services.ok. Reviewed on: 11th March 2021

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