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Principality Building Society: e-Saver Account reviews

Name: e-Saver Account
Rating: 3.75 (4 reviews)

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3.75

Based on 4 reviews, last reviewed 31st May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

4 star

25%

1 star

Latest highest rating:

5

Good savings rate A good savings rate on regular deposits Reviewed on: 13th March 2021

Latest lowest rating:

2

Unfair to disabled people I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had a good sum in my inv... Read more Reviewed on: 31st May 2023

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About the e-Saver Account

Principality Building Society savings reviews can help you to find out more about life at Principality Building Society. How easy is it to contact Principality Building Society? And how friendly are they? Our Principality Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Principality Building Society e-Saver Account reviews (4)

Unfair to disabled people

I started to invest with the Principality when we were planning our move to Wales. I saved steadily and by the time we moved had a good sum in my investment accounts. I had both passbook and online accounts and found that initially, the staff were friendly and helpful. However, when I had a stroke, it became difficult for me to manage my online accounts. My speech and mobility were poor and I realised that my various savings were not in the best accounts for me. The Principality were poor at communicating my options to me. When I went into the branch, I asked for help and explained that I had had a stroke. Whilst they were quite willing to update my husband's passbook without any form of ID, they bizarrely required ID from me before they would discuss my accounts. They wanted a bank statemnt, which I had not brought with me. When I told them that my Halifax statements were online on my phone and I could send a copy to their printer, the staffer pretended that she could not understand what I was saying. I felt humiliated and went home. I then went back a couple of weeks later and went into the branch with my passbooks and asked for them to be updated. The three staffers just talked to each other about their families, their slimming club and so on. They did not speak to me directly, One of them referred to me as "this customer". So I decided to close my accounts on the spot, which I did. I took the cheques across the road to the Nationwide and bought bonds and such like with them. When I got home I contacted the Principality to complain. They said that they could not see the problem. Eventually, they sent me a little food hamper of stuff that I could not eat because I am a vegan. They sent me an email saying that as far as they were concerned, the matter was closed. Reviewed on: 31st May 2023

Good savings rate

A good savings rate on regular deposits Reviewed on: 13th March 2021

Good but no app available in 2021!?!

A bit behind the times but then again it's a building society. Rates are usually pretty tempting and customer services.ok. Reviewed on: 11th March 2021

Easy to access account

Easy account to access online. Online banking easy to set up. The process of moving money in and out of the account is simple but there is ample security. Reviewed on: 24th January 2020

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