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The Stafford Building Society: Savings reviews

Name: Savings
Rating: 4.59 (51 reviews)

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4.59

Based on 51 reviews, last reviewed 13th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

When ever I phone the Stafford Building Society with... When ever I phone the Stafford Building Society with an enquiry the friendly staff are always very informative and knowledgeable. I can genuinely say ... Read more Reviewed on: 13th July 2026

Latest lowest rating:

2

Old fashioned Not much can be done online, no app, website won’t work with Safari. Staff helpful. Reviewed on: 14th April 2026

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About this product

Stafford Building Society savings reviews can help you to find out more about life at Stafford Building Society. How easy is it to contact Stafford Building Society? And how friendly are they? Our Stafford Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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The Stafford Building Society Savings reviews (51)

When ever I phone the Stafford Building Society with...

When ever I phone the Stafford Building Society with an enquiry the friendly staff are always very informative and knowledgeable. I can genuinely say it’s been a pleasure being a customer. Reviewed on: 13th July 2026

Patient, good humoured staff dealt with my business...

Patient, good humoured staff dealt with my business in a very effective way Reviewed on: 18th June 2026

I had a complicated transaction involving Power of A...

I had a complicated transaction involving Power of Attorney, Clare took her time to help me & dealt with my transaction in a thoroughly professional & friendly manner, explaining everything to me. Reviewed on: 1st June 2026

The society are fantastic and they’re lovely to deal...

The society are fantastic and they’re lovely to deal with. The branch has a very calm atmosphere. Some of the systems a little outdated but other than that, very efficient. Reviewed on: 30th April 2026

Reply from The Stafford Building Society It is good to hear the calm, welcoming atmosphere made such a positive impression. Our friendly branch team takes real pride in being easy and lovely to deal with. Thank you so much for the 5* review. Response date: 30th April 2026

Old fashioned

Not much can be done online, no app, website won’t work with Safari. Staff helpful. Reviewed on: 14th April 2026

Poor interest rate, compared with others

Had to move Cash ISA as interest rate is so bad, compare with other financial institutions. Reviewed on: 13th April 2026

Reply from The Stafford Building Society Thank you for your feedback, Paul. We're sorry to hear this account did not meet your expectations. We understand you were looking for an instant-access ISA option. With instant-access products, rates may be lower due to the flexibility they offer. Our Notice ISA accounts, although offer less flexibility, do provide competitive rates and rank highly within the market. We regularly check our rates against the market to make sure they are competitive and offer value for money to our Members. Response date: 15th April 2026

Great customer service.

Great customer service. Easy to use website. I appreciate the passbook. Reviewed on: 10th April 2026

Karen & the team were really nice and professional.

Karen & the team were really nice and professional. Nothing was too much to trouble for them Reviewed on: 7th April 2026

Reply from The Stafford Building Society Thank you for the 5 star review Mark, we really appreciate the comments and feedback. Response date: 8th April 2026

Amazing service

I opened bank accounts for my children when they were very young so money could be paid in by family. My family wanted me to withdraw the money in time for their birthdays However I hadn’t updated my address and wasn’t able to do anything until this was done. Clare helped sort all the paperwork out and managed to get all the checks done and approved in a couple of days. When I went back to withdraw the money Clare and Karen managed to do all off this in a quick amount of time amazing service from both members of staff Reviewed on: 5th April 2026

Reply from The Stafford Building Society Hi Vikki, thank you for your kind words and 5 star review. We're delighted that Clare and Karen were able to support your request so quickly and efficiently. We'll pass on your comments to the branch team. Response date: 8th April 2026

.ADHD gratitude

. This is to Keira I explained that I have ADHD and that dealing with the various codes and verification steps required by other building societies has been difficult for me. I was anticipating having to apply online and was relieved to find that this was not necessary. You were extremely helpful in managing the process in a way that worked for me, and I appreciate that. Reviewed on: 29th March 2026

Reply from The Stafford Building Society Thank you for taking the time to share this. It means a great deal to hear that Kiera was able to make things easier for you. We know that codes and security steps can sometimes feel like a lot to manage, so we are glad the process worked in a way that suited you. Response date: 30th March 2026

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