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Leeds Building Society: Savings reviews

Name: Savings
Rating: 3.61 (49 reviews)

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3.59

Based on 49 reviews, last reviewed 21st May 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

57%

10%

3 star

31%

Latest highest rating:

5

A Happy Customer Two members of staff on the front desk were extremely helpful and arranged an appointment for the next day.Saw Pam the next day right on time. She was... Read more Reviewed on: 21st May 2025

Latest lowest rating:

1

Shambles Opened 5 Cash ISAs for family members. Did all the online checks and set up all the passwords. Received the welcome pack to say all opened and a PIN t... Read more Reviewed on: 21st May 2025

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Leeds Building Society Savings reviews (49)

A Happy Customer

Two members of staff on the front desk were extremely helpful and arranged an appointment for the next day.Saw Pam the next day right on time. She was very friendly and extremely helpful. Really patient and accommodating guiding me to what would be best savings wise for me. One happy customer. Thanks. Reviewed on: 21st May 2025

Shambles

Opened 5 Cash ISAs for family members. Did all the online checks and set up all the passwords. Received the welcome pack to say all opened and a PIN to activate to the accounts. Went in and did this. Went to go back in to put money in and none of the accounts worked. Was told I need to go into the branch with new ID for each member to open the accounts again. I had spent about 6 hours to this point setting them up. Gave up in the end. Shambles. Reviewed on: 21st May 2025

Very poor administration and customer service

Requested a new savings account but to be sent the interest from my existing account. Despite giving written instructions and a phone call also told my request would be actioned. They failed to follow my instructions and I had to cancel the account. To make matters worse they sent me a cheque rather than electronic transfer unlike the other three providers I was with. Woeful administration and glacier like slow responses. Find a better financial institution. Reviewed on: 14th May 2025

Been with Leeds Building Society since I was a child...

Been with Leeds Building Society since I was a child (then Leeds and Holbeck ) Always friendly and helpful Reviewed on: 4th April 2025

Been with Leeds Building Society since a child.

I have been with Leeds Building Society since I was a child (formerly Leeds and Holbeck Building Society. The still have places where you can go in and sort out your savings. Always very friendly and trustworthy Reviewed on: 28th February 2025

Excellent customer service

Excellent customer service and advice Reviewed on: 31st January 2025

Been with them since I was a young girl

Been with the building society since I was a young girl. Always friendly and helpful and professional Always found them very personable and able to tailor accounts to my needs Reviewed on: 10th October 2024

Not great customer service slow to respond and stric...

Not great customer service slow to respond and strict on their penalties Reviewed on: 10th September 2024

Been with the Building society for over 60 years.

Been with the Building society since it was Leeds and Holbeck and I was a very young child (over 60 years). Always found them very professional and personable. Recently went to update my accounts to the best interest ones. Lesley was very informative and helpful at the Morley Branch Reviewed on: 31st July 2024

Good interest rate and service.

Good interest rate and service. No issues with application or after care. Reviewed on: 28th February 2024

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