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Leeds Building Society: Savings reviews

Name: Savings
Rating: 3.59 (51 reviews)

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3.44

Based on 51 reviews, last reviewed 23rd Jan 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

57%

10%

3 star

31%

Latest highest rating:

5

I have been a customer of Leeds Building Society sin... I have been a customer of Leeds Building Society since 2022, and I have consistently found that Leeds Building Society offers highly competitive savin... Read more Reviewed on: 19th January 2026

Latest lowest rating:

1

The epitome of bad digital design and bureaucracy. I've been lured in by reasonable though not outstanding rates more than once but each time I've regretted it. The whole design of their website and on... Read more Reviewed on: 23rd January 2026

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About this product

Leeds Building Society savings reviews can help you to find out more about life at Leeds Building Society. How easy is it to contact Leeds Building Society? And how friendly are they? Our Leeds Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Leeds Building Society Savings reviews (51)

The epitome of bad digital design and bureaucracy.

I've been lured in by reasonable though not outstanding rates more than once but each time I've regretted it. The whole design of their website and online forms is a masterclass in how not to do it. Nothing is intuitive- you click one thing and it links to another page, then more options, dead ends, errors etc. It's like wading through treacle. I wanted to withdraw some funds by faster payment, but couldn't get through to the right bit. I am very experienced in navigating online forms etc. I reluctantly accepted a paper cheque withdrawal. It took well over a week to arrive (Royal Mail's fault? I'm not so sure) Great difficulty in getting it to scan on my current account app, finally scanned but the following day it got rejected. The printing on the cheque was very feint. I had to make a journey to a physical bank branch. All this time I was earning 0% on a fair bit of money while Leeds still had my funds. Despite numerous messages with them, I still don't know whether I could have had a faster payment after all. Reviewed on: 23rd January 2026

I have been a customer of Leeds Building Society sin...

I have been a customer of Leeds Building Society since 2022, and I have consistently found that Leeds Building Society offers highly competitive savings rates, which has allowed me to grow my savings effectively and with peace of mind. On the years, I have needed to contact their customer service team with various queries. Each time, I was met with outstanding service – the staff were always knowledgeable, attentive, and genuinely willing to help. It is clear that customer satisfaction is a priority for them, as my questions have always been answered promptly and thoroughly. Thanks to their excellent savings options and the consistently high standard of customer care, I plan to continue banking with Leeds Building Society for many years to come. I would highly recommend them to anyone seeking a reliable and rewarding place to save. Reviewed on: 19th January 2026

A Happy Customer

Two members of staff on the front desk were extremely helpful and arranged an appointment for the next day.Saw Pam the next day right on time. She was very friendly and extremely helpful. Really patient and accommodating guiding me to what would be best savings wise for me. One happy customer. Thanks. Reviewed on: 21st May 2025

Shambles

Opened 5 Cash ISAs for family members. Did all the online checks and set up all the passwords. Received the welcome pack to say all opened and a PIN to activate to the accounts. Went in and did this. Went to go back in to put money in and none of the accounts worked. Was told I need to go into the branch with new ID for each member to open the accounts again. I had spent about 6 hours to this point setting them up. Gave up in the end. Shambles. Reviewed on: 21st May 2025

Very poor administration and customer service

Requested a new savings account but to be sent the interest from my existing account. Despite giving written instructions and a phone call also told my request would be actioned. They failed to follow my instructions and I had to cancel the account. To make matters worse they sent me a cheque rather than electronic transfer unlike the other three providers I was with. Woeful administration and glacier like slow responses. Find a better financial institution. Reviewed on: 14th May 2025

Been with Leeds Building Society since I was a child...

Been with Leeds Building Society since I was a child (then Leeds and Holbeck ) Always friendly and helpful Reviewed on: 4th April 2025

Been with Leeds Building Society since a child.

I have been with Leeds Building Society since I was a child (formerly Leeds and Holbeck Building Society. The still have places where you can go in and sort out your savings. Always very friendly and trustworthy Reviewed on: 28th February 2025

Excellent customer service

Excellent customer service and advice Reviewed on: 31st January 2025

Been with them since I was a young girl

Been with the building society since I was a young girl. Always friendly and helpful and professional Always found them very personable and able to tailor accounts to my needs Reviewed on: 10th October 2024

Not great customer service slow to respond and stric...

Not great customer service slow to respond and strict on their penalties Reviewed on: 10th September 2024

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