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Review of the Leeds Building Society, Savings:

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The epitome of bad digital design and bureaucracy.

I've been lured in by reasonable though not outstanding rates more than once but each time I've regretted it. The whole design of their website and online forms is a masterclass in how not to do it. Nothing is intuitive- you click one thing and it links to another page, then more options, dead ends, errors etc. It's like wading through treacle. I wanted to withdraw some funds by faster payment, but couldn't get through to the right bit. I am very experienced in navigating online forms etc. I reluctantly accepted a paper cheque withdrawal. It took well over a week to arrive (Royal Mail's fault? I'm not so sure) Great difficulty in getting it to scan on my current account app, finally scanned but the following day it got rejected. The printing on the cheque was very feint. I had to make a journey to a physical bank branch. All this time I was earning 0% on a fair bit of money while Leeds still had my funds. Despite numerous messages with them, I still don't know whether I could have had a faster payment after all. Reviewed on: 23rd January 2026

Review of the Mansfield Building Society, Savings:

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Antiquated systems and processes.

Branch based accounts require filling out a lengthy paper form with information they already have if you're an existing member. They then say they'll aim to process within 3 working days! They have online but will your new account appear there as soon as created? No, you have to wait for Royal Mail to get a letter to you before you finally have an account number to deposit. You then have to manually apply to have it visible online. Withdrawing not easy either. Online for branch account? No, either post or in person. Free electronic payment? No, bad old paper cheque or a small amount of cash. Reviewed on: 23rd January 2026

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