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Leeds Building Society: Savings reviews

View other Leeds Building Society products
3.63
Based on 49 reviews, last reviewed 21st May 2025
67% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
57%
See only 4 star reviews
10%
3 star
See only 3 star reviews
0%
See only 2 star reviews
2%
See only 1 star reviews
31%

Latest highest rating:

5

A Happy Customer Two members of staff on the front desk were extremely helpful and arranged an appointment for the next day.Saw Pam the next day right on time. She was... Read more Reviewed on: 21st May 2025
Sheila O's avatar
Sheila O

Latest lowest rating:

1

Shambles Opened 5 Cash ISAs for family members. Did all the online checks and set up all the passwords. Received the welcome pack to say all opened and a PIN t... Read more Reviewed on: 21st May 2025
Dave B's avatar
Dave B
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About this product

Leeds Building Society savings reviews can help you to find out more about life at Leeds Building Society. How easy is it to contact Leeds Building Society? And how friendly are they? Our Leeds Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Leeds Building Society Savings reviews (49)

Customer service

1
They have no consideration for their customers. I'll be withdrawing my investment ASAP !! Reviewed on: 8th April 2023
W R Jones's avatar
W R Jones

Good luck with the call back!

1
Tried calling Hull branch for a week to simply ask a question re: appointment. No answer. So I rang hub office who said i would get a call back within 2 hours, didn't call back all week dispite me trying Hull office all week, no response. So I opened my ISA at a rival building society. Reviewed on: 6th April 2023
Potential customer 's avatar
Potential customer

Good customer service by phone

4
I generally check my ISA online but have recently made two phone calls to customer services and was pleasantly surprised to be answered quickly, have my issues dealt with promptly, with everything explained to my satisfaction by someone who didn't just read the script. Much better than average UK customer service these days! Reviewed on: 5th April 2023
CSCSCS19's avatar
CSCSCS19

Absolutely excellent

5
10_10 customer service absolutely excellent highly recommended Reviewed on: 28th February 2023
mark freeland's avatar
mark freeland

Savings

5
Very helpful & informative. Didn’t over do it on sales with other available products. Reviewed on: 21st February 2023
Lakhbir Pountney's avatar
Lakhbir Pountney

No answer to telephone call.

1
I have waited two hours to speak somebody and still no answer. Perhaps they are on strike. . Reviewed on: 10th November 2022
Anonymous 's avatar
Anonymous

impossible to speak to someone

1
set up a new account online, needed to speak to someone to verify a couple of things before i transfered the funds ,i eventually gave up waiting Reviewed on: 10th October 2022
Gary Williams's avatar
Gary Williams

Helpful online and in bank

5
Have banked with them for years know my monies safe friendly and helpful staff Reviewed on: 7th August 2022
Heather Canham's avatar
Heather Canham

Customer service

1
Almost impossible to get through on the phone, tried for 30mins 1st day, 45mins the second day, just telling you to stay on the line, no indication as to where you are in the queue, very poor customer service. Decided to cancel newly open account. Stay clear. Reviewed on: 6th April 2022
ian's avatar
ian

I only want my money back.... never again

1
Worst building society to try and get your own money out The questions they ask are ridiculous! I only want my money back.... you used it over 4 years so that's it worse experience ! Reviewed on: 12th March 2022
gulsen alkan's avatar
gulsen alkan

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