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Leeds Building Society: Savings reviews

Name: Savings
Rating: 3.6 (43 reviews)

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3.59

Based on 43 reviews, last reviewed 10th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

12%

3 star

30%

Latest highest rating:

5

Been with them since I was a young girl Been with the building society since I was a young girl. Always friendly and helpful and professional Always found them very personable and able to... Read more Reviewed on: 10th October 2024

Latest lowest rating:

2

Not great customer service slow to respond and stric... Not great customer service slow to respond and strict on their penalties Reviewed on: 10th September 2024

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About this product

Leeds Building Society savings reviews can help you to find out more about life at Leeds Building Society. How easy is it to contact Leeds Building Society? And how friendly are they? Our Leeds Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Leeds Building Society Savings reviews (43)

Nice and easy in branch

Always able to speak to a real person in a real branch Reviewed on: 4th August 2023

FEELING REALLY BULLIED BY LEEDS BS

After a review on Trustpilot revealing Leeds BS instant access savings rate was 1.9% and between 2 and 3 times that available elsewhere; Also that Martin Lewis stated if getting less than 4% "ditch and switch", Leeds have demanded review be taken down! Clearly bothered at people being given this information! I've been with Leeds BS for nearly 30 years and feel that, rather than being treated as a loyal customer, I've lost out substantially on interest and now feel they are trying strong arm tactics versus an OAP to hide their awful approach to loyal customers/long term members. Reviewed on: 30th June 2023

LEEDS BS LOYALTY PENALTY

It must be c.30 years since I started saving with the then Leeds and Holbeck Building Society and I could rely on them to treat me fairly on interest. THEN, after a period caring 24/7 for a relative, with little time to check interest rates, I discovered they had side lined my account and I had missed about £3000 in interest. I shrugged my shoulders and moved to a headline rate account and, after a couple of years I find they have AGAIN side lined my account, paying an extremely uncompetitive rate of interest. So, I've mainly transferred my savings to another building society which not only pays almost 2.5 times as much interest,but guarantees the interest rate for the future. SO IF YOUVE BEEN WITH LEEDS BS FOR A WHILE, CHECK YOUR SAVINGS RATE, AND MOVE TO A SOCIETY THAT TREATS YOU FAIRLY! Reviewed on: 2nd June 2023

Brilliant service & unexpected gift

I opened a children's saving account for my daughter and despite not being advertised they sent a email a few days later to say that they had planted a tree in my little girl's name. I thought this was a lovely touch and good CSR from Leeds Building society Reviewed on: 31st May 2023

Customer service

They have no consideration for their customers. I'll be withdrawing my investment ASAP !! Reviewed on: 8th April 2023

Good luck with the call back!

Tried calling Hull branch for a week to simply ask a question re: appointment. No answer. So I rang hub office who said i would get a call back within 2 hours, didn't call back all week dispite me trying Hull office all week, no response. So I opened my ISA at a rival building society. Reviewed on: 6th April 2023

Good customer service by phone

I generally check my ISA online but have recently made two phone calls to customer services and was pleasantly surprised to be answered quickly, have my issues dealt with promptly, with everything explained to my satisfaction by someone who didn't just read the script. Much better than average UK customer service these days! Reviewed on: 5th April 2023

Absolutely excellent

10_10 customer service absolutely excellent highly recommended Reviewed on: 28th February 2023

Savings

Very helpful & informative. Didn’t over do it on sales with other available products. Reviewed on: 21st February 2023

No answer to telephone call.

I have waited two hours to speak somebody and still no answer. Perhaps they are on strike. . Reviewed on: 10th November 2022

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