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Leeds Building Society: Mortgages reviews

Name: Mortgages
Rating: 3.35 (33 reviews)

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3.35

Based on 33 reviews, last reviewed 18th Aug 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

21%

12%

2 star

21%

Latest highest rating:

5

Leeds mortgages - Highly recommend We’ve been with Leeds for 7 years with our mortgage and everytime it’s up for remortgaging we stick with Leeds, the process is simple and the customer... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

This is Appalling. Leeds Building Society,I am writing to express my disappointment regarding the handling of my recent Buy-to-Let mortgage application.Before the applic... Read more Reviewed on: 18th August 2026

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About this product

Leeds Building Society is a mutual organisation established in 1875, offering a range of mortgage products. Before taking out a mortgage, make sure you’re confident with the terms, conditions and interest rate. Always consult the lender or an independent advisor if you need help.

Finding the right mortgage deal is an important step towards securing your dream home. We collect Leeds Building Society mortgage reviews to help you decide if it’s the right lender for you.

If you’re considering a mortgage with Leeds Building Society, read our reviews to learn more about what you can expect as a member of the Society. Find out why existing members chose Leeds Building Society and how satisfied they’ve been with the service they’ve received. Learn about the application process and how supportive the society was throughout. Customer reviews can provide you with valuable insight to support your decision making process. Read our Leeds Building Society mortgage reviews to learn more.

Did Leeds Building Society help you purchase your dream home? Share your experience with our Smart Money People community by writing a Leeds Building Society mortgage review. Tell us what mortgage deal you have and whether the Society helped you find the best option for your needs. Share any key pros and cons you’ve experienced as a Leeds Building Society member. Would you recommend the lender to family and friends? Whether good or bad, leave an honest review to help others like you make better financial decisions.

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Leeds Building Society Mortgages reviews (33)

This is Appalling.

Leeds Building Society,I am writing to express my disappointment regarding the handling of my recent Buy-to-Let mortgage application.Before the application was formally submitted, our broker advised that a valuation fee of £335 was required. We paid this fee in good faith, believing that the application had met the necessary initial criteria and would proceed through the assessment process. However, approximately one week later, the broker informed us that the application had been declined due to certain details relating to the company. This outcome is particularly surprising given that this company already holds three Buy-to-Let properties, with mortgage facilities successfully obtained from other lenders. My concern is that the valuation fee was requested and collected before these apparent issues were identified and the issue has got nothing connected to the property in question rather the borrowers company. If the application was unable to proceed because of information about the property, it would seem reasonable for. In light of this, I would like Leeds Building Society to review this matter and consider refunding the £335 valuation fee, especially as the mortgage application did not proceed due to eligibility concerns identified after payment was made.I would appreciate a response explaining why the fee was collected before the company application issues were identified and whether a refund can be arranged or the mortgage going ahead. I look forward to your response. Reviewed on: 18th August 2026

Leeds mortgages - Highly recommend

We’ve been with Leeds for 7 years with our mortgage and everytime it’s up for remortgaging we stick with Leeds, the process is simple and the customer service is very good. Reviewed on: 16th April 2026

Consistently good.

We have had 2 mortgages with Leeds BS and they are always quick, responsive and provide great customer service. Reviewed on: 17th June 2024

Phone hacked after giving my details

Possible confidential information breech. My phone got hacked after my mortgage broker give my details to this company. They also reduced the offer to 50%, even though I work for the NHS. Reviewed on: 1st June 2024

Great building society for mortgage

I have a mortgage with Leeds Building Society with an awesome rate. I was able to fix my rate before the interest rates peaked. Leeds Building Society extended my offer despite the huge difference in the rate I was offered and the current rate Reviewed on: 29th March 2024

Leek Building Society : first class !

I would like to commend the professionalism, attitude and knowledge of your staff. My enquiries were always dealt with a timely manner. Our application was in many ways a difficult one; nevertheless, your staff should be congratulated on seeing matters through to a conclusion. Really, really appreciate all your hard work. Reviewed on: 19th March 2024

Mortgage

Keeps me updated every year, offers me good deals at the end of the term. Very friendly Reviewed on: 15th February 2024

Amazing services and competent advisors

I've been with Leeds Building Society for nearly 7 years. They helped me buy my first family house. They supported me all the way with brilliant advice. Even when I decided to pay off the help to buy, they made it possible. Will certainly recommend them. Reviewed on: 4th April 2023

Mortgage services

We have a mortgage with Leeds building society and their customer service is brilliant Very informative staff every time I phone and always go above and beyond Reviewed on: 3rd April 2023

Best customer service

I've had a mortgage with LBS for almost 8 years (3 products on 2 properties); as well as good interest rates, the customer service has always been excellent - even when I made a complaint about something that turned out not to be their fault, they were very helpful with providing information so that I could pursue the matter with the appropriate party. Reviewed on: 26th March 2023

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