Shocking service and bad advice

I moved house and needed to port my existing mortgage across. Should have been... Read more

I moved house and needed to port my existing mortgage across. Should have been simple.

Not only has the process been like pulling teeth, it cost me thousands extra as I was given bad advice by LBS which was highlighted by my conveyancer. Consultants were pompous, unhelpful and sly. Steer well clear! I would have rated 0 stars in review but was not possible.

Reviewed on 16th June 2021

Catherine Evans

Brilliant

Ethical and great value with amazing customer service

Reviewed on 16th April 2021

Happy Happy

Hard witj

Trying to remortgage is like fighting a war

Reviewed on 24th May 2019

Fiona Grant

Great service

Always happy to help and reassuring when things took an unexpected turn. The staff member took time to look things over then said they would need to call me back and that same member phoned me back which was great and really meant a lot to me.

Reviewed on 8th February 2019

JazzyB

Great

Leeds were one of the only providers to offer shared ownership mortgages. Competitive rate and mortgage was approved so very happy indeed.

Reviewed on 10th August 2018

Nate

Service generally good but SVR high

The society seems more interested in attracting new business than charging a fair rate on their SVR

Reviewed on 1st December 2017

John Mace

terrible legal service

My view of Leeds mortgage service is badly affected by the terrible service by TCS the law firm that LMS gave me. Leeds had the survey done quickly and approved the mortgage very soon after. Now 10 weeks later the LMS customer service seem incapable... Read more

My view of Leeds mortgage service is badly affected by the terrible service by TCS the law firm that LMS gave me. Leeds had the survey done quickly and approved the mortgage very soon after. Now 10 weeks later the LMS customer service seem incapable of getting the law firm to get a move on. I would definitely not use Leeds again or if I did use my own solicitor to do the legal work

Reviewed on 14th November 2017

Anonymous

New mortgage

We recently too out a mortgage with Leeds and although we got a good rate and a decent loan to value ratio the process took an exceedingly long time and felt like we had to jump through a lot of hoops

Reviewed on 27th July 2017

Ellen Dougan

Good company

My mortgage was intitially set up by a broker but I have recently changed tariffs and the customer service team were helpful in setting up a mortgage appointment, even noticing my recent birthday. I then received a call from an advisor on time on the... Read more

My mortgage was intitially set up by a broker but I have recently changed tariffs and the customer service team were helpful in setting up a mortgage appointment, even noticing my recent birthday. I then received a call from an advisor on time on the allocated day. She went through everything with me in a calm and collected manner which made it easy to understand the different options available to me. I was made to feel like it was important the product was right for me instead of trying to sell me the highest priced product. Overall I was impressed by the service from Leeds Building Society.

Reviewed on 4th July 2017

Natasha Jarvis

Gives you a chance !

Helpful for shared ownership mortgages, one of the few places I could get one ! The rent throws the affordability calculator out of whack for most of the other banks which sucks as the point of shared ownership is meant to get you in the door. However... Read more

Helpful for shared ownership mortgages, one of the few places I could get one ! The rent throws the affordability calculator out of whack for most of the other banks which sucks as the point of shared ownership is meant to get you in the door. However interest is higher than other banks but I guess that's the price you pay!

Reviewed on 5th February 2017

Sophie Grayling

Friendly and listening

Leeds have always been prepared to go out of their way, to accept the unusual and listen, respond and act. All of this done in a friendly and un-pushy way, but still very businesslike and wishing to provide a product and a service

Reviewed on 14th January 2017

Jonathan Ingram

AVOID paid deposit and another three 'lump sums'

All is well once they get you on board. Requested 3 lump sum payments over the course of a few months on top of a huge deposit and near the end of the completion date for our home. Complete shambles of a company and would advise to invest your money... Read more

All is well once they get you on board. Requested 3 lump sum payments over the course of a few months on top of a huge deposit and near the end of the completion date for our home. Complete shambles of a company and would advise to invest your money elsewhere. Such a stressful time dealing going with this company. Really not worth it. Really slow incompetent staff who will request this, that, even though its been submitted. Would stay away

Reviewed on 15th November 2016

Jade

Few bumps along the way

We recently set up a mortgage with Leeds. Good points - they gave us a decent rate with a low deposit which helped us buy our dream house! Downsides - everything took forever, I mean months to sort out and they didn't set up our mortgage payments... Read more

We recently set up a mortgage with Leeds. Good points - they gave us a decent rate with a low deposit which helped us buy our dream house! Downsides - everything took forever, I mean months to sort out and they didn't set up our mortgage payments properly.
Having said that the people on the phone are helpful and polite

Reviewed on 5th September 2016

Ellen Dougan

Straight forward

Always helpful customer service - and wonderful that they have Uk based call centre!

Reviewed on 5th September 2016

Ruth Padbury

Big faff to change to but good deal was worth it

I changed my mortgage from Santander to get Leeds better rate. The process was more hassle than I was expecting and took ages but in the end it was worth it as I made huge savings

Reviewed on 11th May 2016

Kate Green

No problems so far!

All of the documentation when setting up our mortgage was very helpful and on the one instance we've had to contact them so far they were great. No issues setting it up, and no issues with any payments either.

Reviewed on 8th October 2015

Scott Goodacre

Great service

I recently got a mortgage with the Leeds Building Society. Great service and good rate as well.

Reviewed on 8th July 2015

LeedsBoi