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Leeds Building Society reviews

Leeds Building Society Logo
Rated Good • 3.62/5

Leeds Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Good based on 80 product reviews

Average score of 3.62/5
5 star
53%
4 star
15%
3 star
5%
2 star
1%
1 star
26%
Reviews for Leeds Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

A Happy Customer

Two members of staff on the front desk were extremely helpful and arranged an appointment for the next day.Saw Pam the next day right on... Two members of staff on the front desk were extremely helpful and arranged an appointment for the next day.Saw Pam the next day right on time. She was very friendly and extremely helpful. Really patient and accommodating guiding me to what would be best savings wise for me. One happy customer. Thanks. Read more Read less

{"display":"Sheila O","full_name":"Sheila O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Sheila O 21st May 2025

Latest negative rating

1/5

Shambles

Opened 5 Cash ISAs for family members. Did all the online checks and set up all the passwords. Received the welcome pack to say all... Opened 5 Cash ISAs for family members. Did all the online checks and set up all the passwords. Received the welcome pack to say all opened and a PIN to activate to the accounts. Went in and did this. Went to go back in to put money in and none of the accounts worked. Was told I need to go into the branch with new ID for each member to open the accounts again. I had spent about 6 hours to this point setting them up. Gave up in the end. Shambles. Read more Read less

{"display":"Dave B","full_name":"Dave B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Dave B 21st May 2025
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About Leeds Building Society

The Leeds Building Society mission statement is: To be a successful independent building society, providing excellent value through quality customer service, efficiency and competitive products. Smart Money People is the place for Leeds Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Leeds Building Society at a glance

Reviews for Leeds Building Society

Showing 11 of 80 company reviews • Last reviewed within 7 days

A Happy Customer

Savings • 21st May 2025

Two members of staff on the front desk were extremely helpful and arranged an appointment for the next day.Saw Pam the next day right on... Two members of staff on the front desk were extremely helpful and arranged an appointment for the next day.Saw Pam the next day right on time. She was very friendly and extremely helpful. Really patient and accommodating guiding me to what would be best savings wise for me. One happy customer. Thanks. Read more Read less

{"display":"Sheila O","full_name":"Sheila O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Shambles

Savings • 21st May 2025

Opened 5 Cash ISAs for family members. Did all the online checks and set up all the passwords. Received the welcome pack to say all... Opened 5 Cash ISAs for family members. Did all the online checks and set up all the passwords. Received the welcome pack to say all opened and a PIN to activate to the accounts. Went in and did this. Went to go back in to put money in and none of the accounts worked. Was told I need to go into the branch with new ID for each member to open the accounts again. I had spent about 6 hours to this point setting them up. Gave up in the end. Shambles. Read more Read less

{"display":"Dave B","full_name":"Dave B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Very poor administration and customer service

    Requested a new savings account but to be sent the interest from my existing account. Despite giving written instructions and a phone call also told... Requested a new savings account but to be sent the interest from my existing account. Despite giving written instructions and a phone call also told my request would be actioned. They failed to follow my instructions and I had to cancel the account. To make matters worse they sent me a cheque rather than electronic transfer unlike the other three providers I was with. Woeful administration and glacier like slow responses. Find a better financial institution. Read more Read less

    {"display":"Tim Platt","full_name":"Tim Platt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tim Platt 14th May 2025
  • 5/5

    Been with Leeds Building Society since I was a child...

    Been with Leeds Building Society since I was a child (then Leeds and Holbeck ) Always friendly and helpful

    {"display":"Pauline","full_name":"Pauline","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pauline 4th April 2025
  • 5/5

    Been with Leeds Building Society since a child.

    I have been with Leeds Building Society since I was a child (formerly Leeds and Holbeck Building Society. The still have places where you can... I have been with Leeds Building Society since I was a child (formerly Leeds and Holbeck Building Society. The still have places where you can go in and sort out your savings. Always very friendly and trustworthy Read more Read less

    {"display":"Pauline","full_name":"Pauline","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pauline 28th February 2025
  • 5/5

    Excellent customer service

    Excellent customer service and advice

    {"display":"Brian Rowley","full_name":"Brian Rowley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brian Rowley 31st January 2025
  • 5/5

    Been with them since I was a young girl

    Been with the building society since I was a young girl. Always friendly and helpful and professional Always found them very personable and able to tailor accounts to my needs

    {"display":"Pauline","full_name":"Pauline","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pauline 10th October 2024
  • 2/5

    Not great customer service slow to respond and stric...

    Not great customer service slow to respond and strict on their penalties

    {"display":"Lucy","full_name":"Lucy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lucy 10th September 2024
  • 5/5

    Been with the Building society for over 60 years.

    Been with the Building society since it was Leeds and Holbeck and I was a very young child (over 60 years). Always found them very... Been with the Building society since it was Leeds and Holbeck and I was a very young child (over 60 years). Always found them very professional and personable. Recently went to update my accounts to the best interest ones. Lesley was very informative and helpful at the Morley Branch Read more Read less

    {"display":"Pauline","full_name":"Pauline","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pauline 31st July 2024
  • 5/5

    Consistently good.

    We have had 2 mortgages with Leeds BS and they are always quick, responsive and provide great customer service.

    {"display":"Nixonc ","full_name":"Nixonc ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nixonc 17th June 2024
  • 1/5

    Phone hacked after giving my details

    Possible confidential information breech. My phone got hacked after my mortgage broker give my details to this company. They also reduced the offer to 50%,... Possible confidential information breech. My phone got hacked after my mortgage broker give my details to this company. They also reduced the offer to 50%, even though I work for the NHS. Read more Read less

    {"display":"Jennie Harrison","full_name":"Jennie Harrison","avatar":{"url":"\/assets\/uploads\/avatars\/users\/621218.png"}}'s avatar

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