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Leeds Building Society reviews

Leeds Building Society Logo
Rated Good • 3.54/5

Leeds Building Society reviews

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Verified business Last reviewed within 14 days
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Review summary

People rate this company as Good based on 82 product reviews

Average score of 3.54/5
5 star
52%
4 star
15%
3 star
5%
2 star
1%
1 star
27%
Reviews for Leeds Building Society have trended positively over the past 90 days

Latest positive rating

5/5

I have been a customer of Leeds Building Society sin...

I have been a customer of Leeds Building Society since 2022, and I have consistently found that Leeds Building Society offers highly competitive savings rates,... I have been a customer of Leeds Building Society since 2022, and I have consistently found that Leeds Building Society offers highly competitive savings rates, which has allowed me to grow my savings effectively and with peace of mind. On the years, I have needed to contact their customer service team with various queries. Each time, I was met with outstanding service – the staff were always knowledgeable, attentive, and genuinely willing to help. It is clear that customer satisfaction is a priority for them, as my questions have always been answered promptly and thoroughly. Thanks to their excellent savings options and the consistently high standard of customer care, I plan to continue banking with Leeds Building Society for many years to come. I would highly recommend them to anyone seeking a reliable and rewarding place to save. Read more Read less

{"display":"GG","full_name":"GG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
GG 19th January 2026

Latest negative rating

1/5

The epitome of bad digital design and bureaucracy.

I've been lured in by reasonable though not outstanding rates more than once but each time I've regretted it. The whole design of their website... I've been lured in by reasonable though not outstanding rates more than once but each time I've regretted it. The whole design of their website and online forms is a masterclass in how not to do it. Nothing is intuitive- you click one thing and it links to another page, then more options, dead ends, errors etc. It's like wading through treacle. I wanted to withdraw some funds by faster payment, but couldn't get through to the right bit. I am very experienced in navigating online forms etc. I reluctantly accepted a paper cheque withdrawal. It took well over a week to arrive (Royal Mail's fault? I'm not so sure) Great difficulty in getting it to scan on my current account app, finally scanned but the following day it got rejected. The printing on the cheque was very feint. I had to make a journey to a physical bank branch. All this time I was earning 0% on a fair bit of money while Leeds still had my funds. Despite numerous messages with them, I still don't know whether I could have had a faster payment after all. Read more Read less

{"display":"Sperry","full_name":"Sperry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Sperry 23rd January 2026
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About Leeds Building Society

The Leeds Building Society mission statement is: To be a successful independent building society, providing excellent value through quality customer service, efficiency and competitive products. Smart Money People is the place for Leeds Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Leeds Building Society at a glance

Reviews for Leeds Building Society

Showing 11 of 82 company reviews • Last reviewed within 14 days

The epitome of bad digital design and bureaucracy.

Savings • 23rd January 2026

I've been lured in by reasonable though not outstanding rates more than once but each time I've regretted it. The whole design of their website... I've been lured in by reasonable though not outstanding rates more than once but each time I've regretted it. The whole design of their website and online forms is a masterclass in how not to do it. Nothing is intuitive- you click one thing and it links to another page, then more options, dead ends, errors etc. It's like wading through treacle. I wanted to withdraw some funds by faster payment, but couldn't get through to the right bit. I am very experienced in navigating online forms etc. I reluctantly accepted a paper cheque withdrawal. It took well over a week to arrive (Royal Mail's fault? I'm not so sure) Great difficulty in getting it to scan on my current account app, finally scanned but the following day it got rejected. The printing on the cheque was very feint. I had to make a journey to a physical bank branch. All this time I was earning 0% on a fair bit of money while Leeds still had my funds. Despite numerous messages with them, I still don't know whether I could have had a faster payment after all. Read more Read less

{"display":"Sperry","full_name":"Sperry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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I have been a customer of Leeds Building Society sin...

Savings • 19th January 2026

I have been a customer of Leeds Building Society since 2022, and I have consistently found that Leeds Building Society offers highly competitive savings rates,... I have been a customer of Leeds Building Society since 2022, and I have consistently found that Leeds Building Society offers highly competitive savings rates, which has allowed me to grow my savings effectively and with peace of mind. On the years, I have needed to contact their customer service team with various queries. Each time, I was met with outstanding service – the staff were always knowledgeable, attentive, and genuinely willing to help. It is clear that customer satisfaction is a priority for them, as my questions have always been answered promptly and thoroughly. Thanks to their excellent savings options and the consistently high standard of customer care, I plan to continue banking with Leeds Building Society for many years to come. I would highly recommend them to anyone seeking a reliable and rewarding place to save. Read more Read less

{"display":"GG","full_name":"GG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
GG
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    A Happy Customer

    Two members of staff on the front desk were extremely helpful and arranged an appointment for the next day.Saw Pam the next day right on... Two members of staff on the front desk were extremely helpful and arranged an appointment for the next day.Saw Pam the next day right on time. She was very friendly and extremely helpful. Really patient and accommodating guiding me to what would be best savings wise for me. One happy customer. Thanks. Read more Read less

    {"display":"Sheila O","full_name":"Sheila O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sheila O 21st May 2025
  • 1/5

    Shambles

    Opened 5 Cash ISAs for family members. Did all the online checks and set up all the passwords. Received the welcome pack to say all... Opened 5 Cash ISAs for family members. Did all the online checks and set up all the passwords. Received the welcome pack to say all opened and a PIN to activate to the accounts. Went in and did this. Went to go back in to put money in and none of the accounts worked. Was told I need to go into the branch with new ID for each member to open the accounts again. I had spent about 6 hours to this point setting them up. Gave up in the end. Shambles. Read more Read less

    {"display":"Dave B","full_name":"Dave B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dave B 21st May 2025
  • 1/5

    Very poor administration and customer service

    Requested a new savings account but to be sent the interest from my existing account. Despite giving written instructions and a phone call also told... Requested a new savings account but to be sent the interest from my existing account. Despite giving written instructions and a phone call also told my request would be actioned. They failed to follow my instructions and I had to cancel the account. To make matters worse they sent me a cheque rather than electronic transfer unlike the other three providers I was with. Woeful administration and glacier like slow responses. Find a better financial institution. Read more Read less

    {"display":"Tim Platt","full_name":"Tim Platt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tim Platt 14th May 2025
  • 5/5

    Been with Leeds Building Society since I was a child...

    Been with Leeds Building Society since I was a child (then Leeds and Holbeck ) Always friendly and helpful

    {"display":"Pauline","full_name":"Pauline","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pauline 4th April 2025
  • 5/5

    Been with Leeds Building Society since a child.

    I have been with Leeds Building Society since I was a child (formerly Leeds and Holbeck Building Society. The still have places where you can... I have been with Leeds Building Society since I was a child (formerly Leeds and Holbeck Building Society. The still have places where you can go in and sort out your savings. Always very friendly and trustworthy Read more Read less

    {"display":"Pauline","full_name":"Pauline","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pauline 28th February 2025
  • 5/5

    Excellent customer service

    Excellent customer service and advice

    {"display":"Brian Rowley","full_name":"Brian Rowley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brian Rowley 31st January 2025
  • 5/5

    Been with them since I was a young girl

    Been with the building society since I was a young girl. Always friendly and helpful and professional Always found them very personable and able to tailor accounts to my needs

    {"display":"Pauline","full_name":"Pauline","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pauline 10th October 2024
  • 2/5

    Not great customer service slow to respond and stric...

    Not great customer service slow to respond and strict on their penalties

    {"display":"Lucy","full_name":"Lucy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lucy 10th September 2024
  • 5/5

    Been with the Building society for over 60 years.

    Been with the Building society since it was Leeds and Holbeck and I was a very young child (over 60 years). Always found them very... Been with the Building society since it was Leeds and Holbeck and I was a very young child (over 60 years). Always found them very professional and personable. Recently went to update my accounts to the best interest ones. Lesley was very informative and helpful at the Morley Branch Read more Read less

    {"display":"Pauline","full_name":"Pauline","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pauline 31st July 2024

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