Staff give the impression of knowing/remembering me so I feel a valued customer. I feel they are committed to me and in response I am... Staff give the impression of knowing/remembering me so I feel a valued customer. I feel they are committed to me and in response I am committed to them. They are always polite, friendly, efficient and helpful. The building society has, in a very difficult market, tried to ensure savers get a fair deal. I may be wrong but think that their Board don't get such huge salaries+bonuses as some building societies so that members get more of the benefit. Read more Read less

Matured regular saver, split the proceeds three ways including opening a new account, handled perfectly. Responses through secure message fast. No need now to visit... Matured regular saver, split the proceeds three ways including opening a new account, handled perfectly. Responses through secure message fast. No need now to visit the branch for existing customers who doesn't live there, unlike previous maturities, which is welcome, as it risked alienating existing customers in the past Read more Read less