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The Stafford Building Society reviews

Stafford Building Society Logo
Rated Excellent • 4.65/5

The Stafford Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days
See more on their website

Review summary

People rate this company as Excellent based on 23 product reviews

Average score of 4.65/5
5 star
82%
4 star
9%
3 star
0%
2 star
0%
1 star
9%
Reviews for The Stafford Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Stafford are the best!!

It is an absolute pleasure to deal with all the lovely staff at The Stafford Building Society and their products are superb!

{"display":"Garry Coles","full_name":"Garry Coles","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Garry Coles 8th September 2025

Latest negative rating

1/5

Decisions take an extremely long time, like even for...

Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously... Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously draconian processes for completion such as submitting the latest payslip before completing and insisting on buildings insurance being in place. Read more Read less

{"display":"XZ","full_name":"XZ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
XZ 9th September 2025
See more reviews for The Stafford Building Society products

About The Stafford Building Society

The Stafford Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1877 and was first known as Stafford Railway Permanent Benefit Building Society.

The Stafford Building Society provide mortgage and savings products.

The Stafford Building Society at a glance

Contact details

Website
Visit provider website
Phone
01785 223212
Email
[email protected]
Main address
4 Market Square, Stafford, Staffordshire, ST16 2JH
Social media

Reviews for The Stafford Building Society

Showing 11 of 23 company reviews • Last reviewed within 14 days

Decisions take an extremely long time, like even for...

Mortgages • 9th September 2025

Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously... Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously draconian processes for completion such as submitting the latest payslip before completing and insisting on buildings insurance being in place. Read more Read less

{"display":"XZ","full_name":"XZ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
XZ
Rated Terrible • 1/5
Read more product reviews
Reply from The Stafford Building Society
Thank you for your feedback. We appreciate you taking the time to let us know about your experience. Some checks, like pay slips and insurance, are required to protect you and your home as well as us, but we understand they can feel like extra hurdles. Your comments are helpful, and we’ll use them when considering changes and improvements in the future. If you’d like to discuss your experience further, please don’t hesitate to get in touch with us directly.
10th September 2025
The Stafford Building Society

Stafford are the best!!

Mortgages • 8th September 2025

It is an absolute pleasure to deal with all the lovely staff at The Stafford Building Society and their products are superb!

{"display":"Garry Coles","full_name":"Garry Coles","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from The Stafford Building Society
Thank you so much for your kind words, Garry. We’re delighted to hear that you’ve had such a positive experience with our team and our products. As a mutual, our members are at the heart of everything we do, and feedback like this means a great deal to all of us at The Stafford.
10th September 2025
The Stafford Building Society
  • 5/5

    Happy customer

    Have had a few accounts over a number of years, and the staff have always been friendly and helpful, and answered any questions, even staff... Have had a few accounts over a number of years, and the staff have always been friendly and helpful, and answered any questions, even staff in training, will always make a point of asking other staff for advice if they don't know Read more Read less

    {"display":"Rosemary M","full_name":"Rosemary M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rosemary M 1st September 2025
  • 5/5

    Friendly and pleasant.

    Friendly and pleasant. The new environment is modern and light and airy. I did like the old world charm of the previous design.

    {"display":"David P","full_name":"David P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David P 24th August 2025
  • 5/5

    The process of opening two separate accounts was easy.

    The process of opening two separate accounts was easy. One was carried out online and the other in office. The latter was conducted by staff... The process of opening two separate accounts was easy. One was carried out online and the other in office. The latter was conducted by staff who were friendly, helpful and professional. Read more Read less

    {"display":"Roy P","full_name":"Roy P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Roy P 11th August 2025
  • 5/5

    Meticulous and prompt

    There is so much information needed to get the mortgage approved but I expect this is common to all providers nowadays - SBS were meticulous... There is so much information needed to get the mortgage approved but I expect this is common to all providers nowadays - SBS were meticulous about this but very prompt with the final agreement and transfer of funds Read more Read less

    {"display":"mr d","full_name":"mr d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    mr d 9th August 2025
  • 5/5

    Very grateful!

    Very grateful! We had been rejected by a previous mortgage lender in what felt like a very impersonal and unfair way. Stafford has a much... Very grateful! We had been rejected by a previous mortgage lender in what felt like a very impersonal and unfair way. Stafford has a much more personal touch, we really felt like they were assessing us as actual people rather than just a business transaction. We're delighted with the service we've had so far. Read more Read less

    {"display":"Colm Gleeson","full_name":"Colm Gleeson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Colm Gleeson 8th August 2025
  • 5/5

    No hassle very prompt service good people to deal with

    No hassle very prompt service good people to deal with

    {"display":"Stuart C","full_name":"Stuart C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Stuart C 7th August 2025
  • 5/5

    Very helpful staff - good advice and easy to make ap...

    Very helpful staff - good advice and easy to make appointment for further help. Bit of a wait in branch but the fact they're busy is good!

    {"display":"Melanie B","full_name":"Melanie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Melanie B 7th August 2025
  • 5/5

    very easy to open an account online and set up my mo...

    very easy to open an account online and set up my monthly standing order and my passbook arrived very quickly ( not that i intend to touch the money !!)

    {"display":"Rowan A","full_name":"Rowan A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rowan A 6th August 2025
  • 5/5

    Friendly helpful staff.

    Friendly helpful staff. Felt welcome in branch. Have full confidence in the Society

    {"display":"Alan S Farmer","full_name":"Alan S Farmer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan S Farmer 5th August 2025

    Products from The Stafford Building Society

    Showing all products offered by The Stafford Building Society

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