Not much can be done online, no app, website won’t work with Safari. Staff helpful.

Had to move Cash ISA as interest rate is so bad, compare with other financial institutions.

Great customer service. Easy to use website. I appreciate the passbook.

Karen & the team were really nice and professional. Nothing was too much to trouble for them

I opened bank accounts for my children when they were very young so money could be paid in by family. My family wanted me to... I opened bank accounts for my children when they were very young so money could be paid in by family. My family wanted me to withdraw the money in time for their birthdays However I hadn’t updated my address and wasn’t able to do anything until this was done. Clare helped sort all the paperwork out and managed to get all the checks done and approved in a couple of days. When I went back to withdraw the money Clare and Karen managed to do all off this in a quick amount of time amazing service from both members of staff Read more Read less

. This is to Keira I explained that I have ADHD and that dealing with the various codes and verification steps required by other building... . This is to Keira I explained that I have ADHD and that dealing with the various codes and verification steps required by other building societies has been difficult for me. I was anticipating having to apply online and was relieved to find that this was not necessary. You were extremely helpful in managing the process in a way that worked for me, and I appreciate that. Read more Read less

Straight forward helpful good customer service

The Stafford Building Society offers a great range of savings accounts even though there is only one branch. Recent improvements has been the online access... The Stafford Building Society offers a great range of savings accounts even though there is only one branch. Recent improvements has been the online access to accounts. The staff are very friendly and helpful. The branch is a real asset in Stafford and I cannot praise them enough. I am sure they will there for many years to come. Read more Read less

Very quick communication, excellent professional attitude and the query dealt with easily and swiftly.