These people, this company, know how to do customer service. A direct line, they pick up the phone quickly, call and email when they say... These people, this company, know how to do customer service. A direct line, they pick up the phone quickly, call and email when they say they will. This is old-fashioned customer service at its best, but with a knowledgeable and friendly approach to providing quality products to properties that are just a little bit more unique. Read more Read less

The phone was answered quickly. I needed to give a change of address for correspondence only and this was done efficiently.

When ever I phone the Stafford Building Society with an enquiry the friendly staff are always very informative and knowledgeable. I can genuinely say it’s... When ever I phone the Stafford Building Society with an enquiry the friendly staff are always very informative and knowledgeable. I can genuinely say it’s been a pleasure being a customer. Read more Read less

I wanted to change where my mortgage payment is paid from to Wise Bank. You told me it is not possible because it is not... I wanted to change where my mortgage payment is paid from to Wise Bank. You told me it is not possible because it is not a recognised bank. This is not a legal requirement (other mortgage companies accept without issue). So it was just your internal policy which caused a lot of problems for me. It seems that you do not try and be helpful to your customer when you decide these things. So I asked for a direct debit because I may change it to another bank. This was weeks ago and today I received it dated 23rd June. Was it just sitting in an out tray for almost two weeks? Read more Read less

Patient, good humoured staff dealt with my business in a very effective way

I had a complicated transaction involving Power of Attorney, Clare took her time to help me & dealt with my transaction in a thoroughly professional & friendly manner, explaining everything to me.

Mortgage originally set up by a broker. Recent contact by phone and email has had excellent responses and very helpful. Would certainly recommend them.

Quick, attentive and very informative

The society are fantastic and they’re lovely to deal with. The branch has a very calm atmosphere. Some of the systems a little outdated but... The society are fantastic and they’re lovely to deal with. The branch has a very calm atmosphere. Some of the systems a little outdated but other than that, very efficient. Read more Read less