All staff are kind and considerate and know their role

I have been with Stafford Railway for many, many years, and throughout that time the standard of service has remained consistently first class. The staff... I have been with Stafford Railway for many, many years, and throughout that time the standard of service has remained consistently first class. The staff are unfailingly friendly, professional, and genuinely helpful. At a time when so much so called progress among high street banks seems to mean removing the human element, it is a real pleasure to deal with an organisation that still values it. Read more Read less

I was really glad to find a lender that understood my situation. A single person with a 100k plus deposit, and a modest income. The... I was really glad to find a lender that understood my situation. A single person with a 100k plus deposit, and a modest income. The only downside to my experience, was the time it took to get the mortgage agreed. Especially the second time. Unfortunately I started the process of buying a property, and the seller sadly died. Meaning I had to look for another property. Getting the second mortgage agreement seemed to take a long time (the first time wasn't exactly swift, either) and this really caused me stress in terms of not wanting to lose out on the second property, to a buyer who was able to get their mortgage agreed more quickly. I didn't have much direct contact with The S B S, as I had paid for a mortgage advisor to take care of that for me, and they advised that as SBS was smaller, it might take longer than a highstreet lender, which I understood, but still didn't alleviate the stress for me. But overall I am happy with my mortgage and the terms and etc. Read more Read less

Always friendly nothing too much trouble.

Straight forward getting a mortgage and prompt replies to solicitors emails.

For a local building society it needs to offer the best rates around, but typically doesnt.

Helpful pleasant staff at all times. Always up for a chat even though I probably distract them with my boring banter.

Great personal engagement, by phone and in main branch

Efficient front of house, clear knowledgeable, and concise service. Support offered and a clear pathway of action to follow