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The Stafford Building Society reviews

Stafford Building Society Logo
Rated Excellent • 4.62/5

The Stafford Building Society reviews

Verified business Last reviewed within 14 days Consumer Guardian Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 73 product reviews

Average score of 4.62/5
5 star
88%
4 star
5%
3 star
1%
2 star
3%
1 star
3%
Reviews for The Stafford Building Society have trended positively over the past 90 days

Latest positive rating

5.00/5

I had a complicated transaction involving Power of A...

I had a complicated transaction involving Power of Attorney, Clare took her time to help me & dealt with my transaction in a thoroughly professional & friendly manner, explaining everything to me.

{"display":"Andrew","full_name":"Andrew","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Andrew 1st June 2026

Latest negative rating

2.00/5

Old fashioned

Not much can be done online, no app, website won’t work with Safari. Staff helpful.

{"display":"Richard M","full_name":"Richard M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Richard M 14th April 2026
See more reviews for The Stafford Building Society products

About The Stafford Building Society

The Stafford Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1877 and was first known as Stafford Railway Permanent Benefit Building Society.

The Stafford Building Society provide mortgage and savings products.

The Stafford Building Society at a glance

Contact details

Website
Visit provider website
Phone
01785 223212
Email
[email protected]
Main address
4 Market Square, Stafford, Staffordshire, ST16 2JH
Social media

Reviews for The Stafford Building Society

Showing 11 of 73 company reviews • Last reviewed within 14 days

I had a complicated transaction involving Power of A...

Savings • 1st June 2026

I had a complicated transaction involving Power of Attorney, Clare took her time to help me & dealt with my transaction in a thoroughly professional & friendly manner, explaining everything to me.

{"display":"Andrew","full_name":"Andrew","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Excellent Mortgage Service

Mortgages • 26th May 2026

Mortgage originally set up by a broker. Recent contact by phone and email has had excellent responses and very helpful. Would certainly recommend them.

{"display":"Richard Lewis ","full_name":"Richard Lewis ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Quick, attentive and very informative

    Quick, attentive and very informative

    {"display":"Michael t","full_name":"Michael t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Michael t 19th May 2026
  • 5.00/5

    The society are fantastic and they’re lovely to deal...

    The society are fantastic and they’re lovely to deal with. The branch has a very calm atmosphere. Some of the systems a little outdated but... The society are fantastic and they’re lovely to deal with. The branch has a very calm atmosphere. Some of the systems a little outdated but other than that, very efficient. Read more Read less

    {"display":"GR","full_name":"GR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    GR 30th April 2026
  • 5.00/5

    Tricky mortgage!

    Alison at the society was absolutely superb throught out the whole process. Our purchase was far from simple and she made us feel at ease and that it would happen

    {"display":"Simon l","full_name":"Simon l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Simon l 29th April 2026
  • 2.00/5

    Old fashioned

    Not much can be done online, no app, website won’t work with Safari. Staff helpful.

    {"display":"Richard M","full_name":"Richard M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard M 14th April 2026
  • 3.00/5

    Poor interest rate, compared with others

    Had to move Cash ISA as interest rate is so bad, compare with other financial institutions.

    {"display":"Paulg","full_name":"Paulg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paulg 13th April 2026
  • 5.00/5

    Great customer service.

    Great customer service. Easy to use website. I appreciate the passbook.

    {"display":"Jemima M","full_name":"Jemima M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jemima M 10th April 2026
  • 5.00/5

    Karen & the team were really nice and professional.

    Karen & the team were really nice and professional. Nothing was too much to trouble for them

    {"display":"Mark Stafford ","full_name":"Mark Stafford ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Amazing service

    I opened bank accounts for my children when they were very young so money could be paid in by family. My family wanted me to... I opened bank accounts for my children when they were very young so money could be paid in by family. My family wanted me to withdraw the money in time for their birthdays However I hadn’t updated my address and wasn’t able to do anything until this was done. Clare helped sort all the paperwork out and managed to get all the checks done and approved in a couple of days. When I went back to withdraw the money Clare and Karen managed to do all off this in a quick amount of time amazing service from both members of staff Read more Read less

    {"display":"Vikki ","full_name":"Vikki ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Vikki 5th April 2026
  • 5.00/5

    .ADHD gratitude

    . This is to Keira I explained that I have ADHD and that dealing with the various codes and verification steps required by other building... . This is to Keira I explained that I have ADHD and that dealing with the various codes and verification steps required by other building societies has been difficult for me. I was anticipating having to apply online and was relieved to find that this was not necessary. You were extremely helpful in managing the process in a way that worked for me, and I appreciate that. Read more Read less

    {"display":"Comrade","full_name":"Comrade","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Comrade 29th March 2026

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