Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously... Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously draconian processes for completion such as submitting the latest payslip before completing and insisting on buildings insurance being in place. Read more Read less

It is an absolute pleasure to deal with all the lovely staff at The Stafford Building Society and their products are superb!

Have had a few accounts over a number of years, and the staff have always been friendly and helpful, and answered any questions, even staff... Have had a few accounts over a number of years, and the staff have always been friendly and helpful, and answered any questions, even staff in training, will always make a point of asking other staff for advice if they don't know Read more Read less

Friendly and pleasant. The new environment is modern and light and airy. I did like the old world charm of the previous design.

The process of opening two separate accounts was easy. One was carried out online and the other in office. The latter was conducted by staff... The process of opening two separate accounts was easy. One was carried out online and the other in office. The latter was conducted by staff who were friendly, helpful and professional. Read more Read less

There is so much information needed to get the mortgage approved but I expect this is common to all providers nowadays - SBS were meticulous... There is so much information needed to get the mortgage approved but I expect this is common to all providers nowadays - SBS were meticulous about this but very prompt with the final agreement and transfer of funds Read more Read less

Very grateful! We had been rejected by a previous mortgage lender in what felt like a very impersonal and unfair way. Stafford has a much... Very grateful! We had been rejected by a previous mortgage lender in what felt like a very impersonal and unfair way. Stafford has a much more personal touch, we really felt like they were assessing us as actual people rather than just a business transaction. We're delighted with the service we've had so far. Read more Read less

No hassle very prompt service good people to deal with

Very helpful staff - good advice and easy to make appointment for further help. Bit of a wait in branch but the fact they're busy is good!