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The Stafford Building Society reviews

Stafford Building Society Logo
Rated Excellent • 4.81/5

The Stafford Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days
See more on their website Write a review

Review summary

People rate this company as Excellent based on 42 product reviews

Average score of 4.81/5
5 star
88%
4 star
7%
3 star
0%
2 star
0%
1 star
5%
Reviews for The Stafford Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Helpful pleasant staff at all times.

Helpful pleasant staff at all times. Always up for a chat even though I probably distract them with my boring banter.

{"display":"David W","full_name":"David W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
David W 24th January 2026

Latest negative rating

1/5

Decisions take an extremely long time, like even for...

Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously... Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously draconian processes for completion such as submitting the latest payslip before completing and insisting on buildings insurance being in place. Read more Read less

{"display":"XZ","full_name":"XZ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
XZ 9th September 2025
See more reviews for The Stafford Building Society products

About The Stafford Building Society

The Stafford Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1877 and was first known as Stafford Railway Permanent Benefit Building Society.

The Stafford Building Society provide mortgage and savings products.

The Stafford Building Society at a glance

Contact details

Website
Visit provider website
Phone
01785 223212
Email
[email protected]
Main address
4 Market Square, Stafford, Staffordshire, ST16 2JH
Social media

Reviews for The Stafford Building Society

Showing 11 of 42 company reviews • Last reviewed within 7 days

Helpful pleasant staff at all times.

Savings • 24th January 2026

Helpful pleasant staff at all times. Always up for a chat even though I probably distract them with my boring banter.

{"display":"David W","full_name":"David W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great personal engagement

Savings • 23rd January 2026

Great personal engagement, by phone and in main branch

{"display":"Robert K","full_name":"Robert K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
Reply from The Stafford Building Society
It is great to hear this, Robert. We are so pleased you felt personally supported, both on the phone and when visiting our main branch. That kind of service really matters to us, and the team will be delighted to see your comments.
23rd January 2026
The Stafford Building Society
  • 5/5

    Efficient teamwork

    Efficient front of house, clear knowledgeable, and concise service. Support offered and a clear pathway of action to follow

    {"display":"Judy","full_name":"Judy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Judy 23rd January 2026
  • 5/5

    Visited to transfer some money.

    Visited to transfer some money. Excellent and professional service

    {"display":"Ray S","full_name":"Ray S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ray S 22nd January 2026
  • 5/5

    Lovely place.

    Lovely place. Friendly and professional staff

    {"display":"Rachel w","full_name":"Rachel w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rachel w 17th January 2026
  • 5/5

    ISA Savings book updates no problem!

    Clare was extremely helpful in providing an update to my ISA savings book for 15 years of interest. There was a minor issue with my... Clare was extremely helpful in providing an update to my ISA savings book for 15 years of interest. There was a minor issue with my first name being spelled incorrectly on the SRBS system but after providing my driving licence as proof of name and address this was resolved swiftly. Read more Read less

    {"display":"Kevin P","full_name":"Kevin P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kevin P 15th January 2026
  • 5/5

    I got a mortgage so I’m very happy with their services.

    I got a mortgage so I’m very happy with their services. Thanks!

    {"display":"Ellie Young","full_name":"Ellie Young","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1317168.png"}}'s avatar
    Mortgages
    Ellie Young 9th January 2026
  • 5/5

    You can't beat personal service

    I visited the Stafford branch to arrange a bank transfer & was served by Clare who was personable & efficient. Because I hadn't used my... I visited the Stafford branch to arrange a bank transfer & was served by Clare who was personable & efficient. Because I hadn't used my savings account in a while, it had to be reactivated. Clare explained the process & it was soon sorted. Read more Read less

    {"display":"Jackie T","full_name":"Jackie T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jackie T 30th December 2025
  • 5/5

    Being dealt with by clare

    I visited today to pay into my savings account , there was a teller free so i was dealt with straitaway , very polite very professional and quick.

    {"display":"Keith j","full_name":"Keith j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Keith j 19th December 2025
  • 5/5

    Applyong a Power of Attorney

    I visited branch to apply a power of attorney to my mom's savings account. The ladies in branch were more than helpful. They explained the... I visited branch to apply a power of attorney to my mom's savings account. The ladies in branch were more than helpful. They explained the next steps for me and in the end it was all quick and easy. Read more Read less

    {"display":"Melanie P","full_name":"Melanie P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Melanie P 13th December 2025
  • 5/5

    Served by Karen Very friendly and helpful.

    Served by Karen Very friendly and helpful. Answered all my questions and gave good advice. Explained if l have issues to get to the building... Served by Karen Very friendly and helpful. Answered all my questions and gave good advice. Explained if l have issues to get to the building society l could access on line or phone. Read more Read less

    {"display":"M kim","full_name":"M kim","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    M kim 12th December 2025

    Products from The Stafford Building Society

    Showing all products offered by The Stafford Building Society

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