I visited branch to apply a power of attorney to my mom's savings account. The ladies in branch were more than helpful. They explained the... I visited branch to apply a power of attorney to my mom's savings account. The ladies in branch were more than helpful. They explained the next steps for me and in the end it was all quick and easy. Read more Read less

Served by Karen Very friendly and helpful. Answered all my questions and gave good advice. Explained if l have issues to get to the building... Served by Karen Very friendly and helpful. Answered all my questions and gave good advice. Explained if l have issues to get to the building society l could access on line or phone. Read more Read less

I called at the branch to open a savings account, which was arranged by a friendly and efficient staff member. My passbook arrived a few... I called at the branch to open a savings account, which was arranged by a friendly and efficient staff member. My passbook arrived a few days later, and I made the initial deposit by telephoning the branch using my debit card. One comment; I had hoped to make the initial deposit when I opened the account, as I did when I opened an ISA, but this was not possible. Read more Read less

We first moved our mortgage to the Stafford when we moved house in 2016 and then stayed when we moved to our current home 3... We first moved our mortgage to the Stafford when we moved house in 2016 and then stayed when we moved to our current home 3 years ago. Customer service has been superb throughout, always keeping us informed of changes in the rate and offering new fixed deals when a current one was due to end. Can’t praise you highly enough. Read more Read less

Great customer service sorted out my account problem with my wife having dimentia POA all sorted

The team are professional, friendly and incredibly knowledgeable.

I went into the branch this morning as last visit I left behind my passbook cover unfortunately. I asked Wendy and Debbie if they had... I went into the branch this morning as last visit I left behind my passbook cover unfortunately. I asked Wendy and Debbie if they had a spare one. They looked hard but couldn’t see one and advised me to ask next time I’m in. I went on my way. They then left a message to say they had found one for me. I returned to the branch and was given one by Wendy and Debbie. They really went above and beyond. Thank you, I’m really grateful fir this. Read more Read less

Excellent customer service. Super helpful and friendly. Would always recommend.

Amazing. Spoke with all three staff at the counter at some point (Karen, Claire, can't remember the third's apologies). Exceptionally helpful and attentive. Information passed... Amazing. Spoke with all three staff at the counter at some point (Karen, Claire, can't remember the third's apologies). Exceptionally helpful and attentive. Information passed to me was clear and concise and all my queries were answered no matter how silly the question. Highly recommend. Thank you. Read more Read less