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The Stafford Building Society reviews

Stafford Building Society Logo
Rated Excellent • 4.58/5

The Stafford Building Society reviews

Verified business Last reviewed within 14 days Consumer Guardian Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 76 product reviews

Average score of 4.58/5
5 star
87%
4 star
5%
3 star
1%
2 star
3%
1 star
4%
Reviews for The Stafford Building Society have trended negatively over the past 90 days

Latest positive rating

5.00/5

When ever I phone the Stafford Building Society with...

When ever I phone the Stafford Building Society with an enquiry the friendly staff are always very informative and knowledgeable. I can genuinely say it’s... When ever I phone the Stafford Building Society with an enquiry the friendly staff are always very informative and knowledgeable. I can genuinely say it’s been a pleasure being a customer. Read more Read less

{"display":"Stella Cash","slug":"user1783978162","deleted_at":null,"created_at":"2026-07-13T21:29:22.000000Z","updated_at":"2026-07-13T21:29:22.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Stella","last_name":"Cash","full_name":"Stella Cash","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Stella Cash 13th July 2026

Latest negative rating

1.00/5

I wanted to change where my mortgage payment is paid...

I wanted to change where my mortgage payment is paid from to Wise Bank. You told me it is not possible because it is not... I wanted to change where my mortgage payment is paid from to Wise Bank. You told me it is not possible because it is not a recognised bank. This is not a legal requirement (other mortgage companies accept without issue). So it was just your internal policy which caused a lot of problems for me. It seems that you do not try and be helpful to your customer when you decide these things. So I asked for a direct debit because I may change it to another bank. This was weeks ago and today I received it dated 23rd June. Was it just sitting in an out tray for almost two weeks? Read more Read less

{"display":"DB","slug":"user1783437043","deleted_at":null,"created_at":"2026-07-07T15:10:43.000000Z","updated_at":"2026-07-07T15:10:43.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Daniel","last_name":"Bird","full_name":"Daniel Bird","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
DB 7th July 2026
See more reviews for The Stafford Building Society products

About The Stafford Building Society

The Stafford Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1877 and was first known as Stafford Railway Permanent Benefit Building Society.

The Stafford Building Society provide mortgage and savings products.

The Stafford Building Society at a glance

Contact details

Website
Visit provider website
Phone
01785 223212
Email
[email protected]
Main address
4 Market Square, Stafford, Staffordshire, ST16 2JH
Social media

Reviews for The Stafford Building Society

Showing 11 of 76 company reviews • Last reviewed within 14 days

When ever I phone the Stafford Building Society with...

Savings • 13th July 2026

When ever I phone the Stafford Building Society with an enquiry the friendly staff are always very informative and knowledgeable. I can genuinely say it’s... When ever I phone the Stafford Building Society with an enquiry the friendly staff are always very informative and knowledgeable. I can genuinely say it’s been a pleasure being a customer. Read more Read less

{"display":"Stella Cash","full_name":"Stella Cash","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

I wanted to change where my mortgage payment is paid...

Mortgages • 7th July 2026

I wanted to change where my mortgage payment is paid from to Wise Bank. You told me it is not possible because it is not... I wanted to change where my mortgage payment is paid from to Wise Bank. You told me it is not possible because it is not a recognised bank. This is not a legal requirement (other mortgage companies accept without issue). So it was just your internal policy which caused a lot of problems for me. It seems that you do not try and be helpful to your customer when you decide these things. So I asked for a direct debit because I may change it to another bank. This was weeks ago and today I received it dated 23rd June. Was it just sitting in an out tray for almost two weeks? Read more Read less

{"display":"DB","full_name":"DB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
DB
Rated Terrible • 1.00/5
Read more product reviews
Reply from The Stafford Building Society
Thank you for your feedback. We have attempted to contact you directly to discuss your concerns but have been unable to reach you. We would welcome the opportunity to speak with you and better understand your experience. Please contact us at your convenience so that we can discuss this further.
17th July 2026
The Stafford Building Society
  • 5.00/5

    Patient, good humoured staff dealt with my business...

    Patient, good humoured staff dealt with my business in a very effective way

    {"display":"Richard K","full_name":"Richard K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard K 18th June 2026
  • 5.00/5

    I had a complicated transaction involving Power of A...

    I had a complicated transaction involving Power of Attorney, Clare took her time to help me & dealt with my transaction in a thoroughly professional & friendly manner, explaining everything to me.

    {"display":"Andrew","full_name":"Andrew","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew 1st June 2026
  • 5.00/5

    Excellent Mortgage Service

    Mortgage originally set up by a broker. Recent contact by phone and email has had excellent responses and very helpful. Would certainly recommend them.

    {"display":"Richard Lewis ","full_name":"Richard Lewis ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Quick, attentive and very informative

    Quick, attentive and very informative

    {"display":"Michael t","full_name":"Michael t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Michael t 19th May 2026
  • 5.00/5

    The society are fantastic and they’re lovely to deal...

    The society are fantastic and they’re lovely to deal with. The branch has a very calm atmosphere. Some of the systems a little outdated but... The society are fantastic and they’re lovely to deal with. The branch has a very calm atmosphere. Some of the systems a little outdated but other than that, very efficient. Read more Read less

    {"display":"GR","full_name":"GR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    GR 30th April 2026
  • 5.00/5

    Tricky mortgage!

    Alison at the society was absolutely superb throught out the whole process. Our purchase was far from simple and she made us feel at ease and that it would happen

    {"display":"Simon l","full_name":"Simon l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Simon l 29th April 2026
  • 2.00/5

    Old fashioned

    Not much can be done online, no app, website won’t work with Safari. Staff helpful.

    {"display":"Richard M","full_name":"Richard M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard M 14th April 2026
  • 3.00/5

    Poor interest rate, compared with others

    Had to move Cash ISA as interest rate is so bad, compare with other financial institutions.

    {"display":"Paulg","full_name":"Paulg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paulg 13th April 2026
  • 5.00/5

    Great customer service.

    Great customer service. Easy to use website. I appreciate the passbook.

    {"display":"Jemima M","full_name":"Jemima M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jemima M 10th April 2026

    Products from The Stafford Building Society

    Showing all products offered by The Stafford Building Society

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