The team are professional, friendly and incredibly knowledgeable.

I went into the branch this morning as last visit I left behind my passbook cover unfortunately. I asked Wendy and Debbie if they had... I went into the branch this morning as last visit I left behind my passbook cover unfortunately. I asked Wendy and Debbie if they had a spare one. They looked hard but couldn’t see one and advised me to ask next time I’m in. I went on my way. They then left a message to say they had found one for me. I returned to the branch and was given one by Wendy and Debbie. They really went above and beyond. Thank you, I’m really grateful fir this. Read more Read less

Excellent customer service. Super helpful and friendly. Would always recommend.

Amazing. Spoke with all three staff at the counter at some point (Karen, Claire, can't remember the third's apologies). Exceptionally helpful and attentive. Information passed... Amazing. Spoke with all three staff at the counter at some point (Karen, Claire, can't remember the third's apologies). Exceptionally helpful and attentive. Information passed to me was clear and concise and all my queries were answered no matter how silly the question. Highly recommend. Thank you. Read more Read less

Excellent phone service and always helpful.

Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously... Decisions take an extremely long time, like even for a basic thing such as an updated mortgage offer. The Society then puts in place ridiculously draconian processes for completion such as submitting the latest payslip before completing and insisting on buildings insurance being in place. Read more Read less

It is an absolute pleasure to deal with all the lovely staff at The Stafford Building Society and their products are superb!

Have had a few accounts over a number of years, and the staff have always been friendly and helpful, and answered any questions, even staff... Have had a few accounts over a number of years, and the staff have always been friendly and helpful, and answered any questions, even staff in training, will always make a point of asking other staff for advice if they don't know Read more Read less

Friendly and pleasant. The new environment is modern and light and airy. I did like the old world charm of the previous design.