Arranging to pay off my mortgage, and taking out a savings product; both dealt with in an efficient and friendly way.

Always very helpful and friendly staff in store. Easy to manage accounts and send directly to current accounts. Great way to have a kids saver... Always very helpful and friendly staff in store. Easy to manage accounts and send directly to current accounts. Great way to have a kids saver account too that we continually build into. Read more Read less

Always a pleasure to come in - friendly helpful staff

Excellent service, welcoming staff

Good traditional face to face service. My request was dealt with efficiently and my questions answered to my satisfaction.

Opened online account. Very basic online offering with tortuous log on using awful system beloved of building societies rather than the one run by Newcastle... Opened online account. Very basic online offering with tortuous log on using awful system beloved of building societies rather than the one run by Newcastle Building Society and used by more competent organisations. Even though it was an online account insisted on sending a passbook by post. Some financial organisations need to move forward from the 1970s Read more Read less

Had an issue with a mortgage offer and having to change solicitors, it could have been a real headache but Alison Tarling on the mortgage... Had an issue with a mortgage offer and having to change solicitors, it could have been a real headache but Alison Tarling on the mortgage administration team was on hand to do all she could to help with the situation, keeping constant communication throughout. Absolute God send thank you for all your help Read more Read less

I took out a mortgage with the SRBS after a disastrous experience with a so-called "interest-only" mortgage lender. The SRBs was excellent, all arranged in... I took out a mortgage with the SRBS after a disastrous experience with a so-called "interest-only" mortgage lender. The SRBs was excellent, all arranged in a few days entirely without problems, Assessments of financial suitability etc are by real people, not a computer algorithm, and I can unreservedly recommend the SRBS for anyone looking for a straightforward mortgage. One final point; in the past, almost all the Society's properties were in Stafford and district, but now they can lend anywhere in England. Read more Read less

We moved our investment mortgage to the SRBS about 2 years ago. They are excellent to deal with and although we reside from outside the... We moved our investment mortgage to the SRBS about 2 years ago. They are excellent to deal with and although we reside from outside the UK the process of delaing with them online and through email was flawless. I wish other banks and building societys were run like the SRBS. Highly recommend them to anyone looking for a mortgage. You won't be disppointed with them Read more Read less