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The Stafford Building Society reviews

Stafford Building Society Logo
Rated Excellent • 4.73/5

The Stafford Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days
See more on their website Write a review

Review summary

People rate this company as Excellent based on 46 product reviews

Average score of 4.73/5
5 star
85%
4 star
9%
3 star
0%
2 star
2%
1 star
4%
Reviews for The Stafford Building Society have trended negatively over the past 90 days

Latest positive rating

4/5

I was really glad to find a lender that understood m...

I was really glad to find a lender that understood my situation. A single person with a 100k plus deposit, and a modest income. The... I was really glad to find a lender that understood my situation. A single person with a 100k plus deposit, and a modest income. The only downside to my experience, was the time it took to get the mortgage agreed. Especially the second time. Unfortunately I started the process of buying a property, and the seller sadly died. Meaning I had to look for another property. Getting the second mortgage agreement seemed to take a long time (the first time wasn't exactly swift, either) and this really caused me stress in terms of not wanting to lose out on the second property, to a buyer who was able to get their mortgage agreed more quickly. I didn't have much direct contact with The S B S, as I had paid for a mortgage advisor to take care of that for me, and they advised that as SBS was smaller, it might take longer than a highstreet lender, which I understood, but still didn't alleviate the stress for me. But overall I am happy with my mortgage and the terms and etc. Read more Read less

{"display":"Eloise","full_name":"Eloise","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Eloise 26th January 2026

Latest negative rating

2/5

For a local building society it needs to offer the b...

For a local building society it needs to offer the best rates around, but typically doesnt.

{"display":"Michael R","full_name":"Michael R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Michael R 26th January 2026
See more reviews for The Stafford Building Society products

About The Stafford Building Society

The Stafford Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1877 and was first known as Stafford Railway Permanent Benefit Building Society.

The Stafford Building Society provide mortgage and savings products.

The Stafford Building Society at a glance

Contact details

Website
Visit provider website
Phone
01785 223212
Email
[email protected]
Main address
4 Market Square, Stafford, Staffordshire, ST16 2JH
Social media

Reviews for The Stafford Building Society

Showing 11 of 46 company reviews • Last reviewed within 7 days

I was really glad to find a lender that understood m...

Mortgages • 26th January 2026

I was really glad to find a lender that understood my situation. A single person with a 100k plus deposit, and a modest income. The... I was really glad to find a lender that understood my situation. A single person with a 100k plus deposit, and a modest income. The only downside to my experience, was the time it took to get the mortgage agreed. Especially the second time. Unfortunately I started the process of buying a property, and the seller sadly died. Meaning I had to look for another property. Getting the second mortgage agreement seemed to take a long time (the first time wasn't exactly swift, either) and this really caused me stress in terms of not wanting to lose out on the second property, to a buyer who was able to get their mortgage agreed more quickly. I didn't have much direct contact with The S B S, as I had paid for a mortgage advisor to take care of that for me, and they advised that as SBS was smaller, it might take longer than a highstreet lender, which I understood, but still didn't alleviate the stress for me. But overall I am happy with my mortgage and the terms and etc. Read more Read less

{"display":"Eloise","full_name":"Eloise","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
Reply from The Stafford Building Society
Thank you for your lovely 4-star review, Eloise. We’re so pleased we could help you secure your mortgage and hope you're enjoying your new home. We understand things felt a little slow at times, especially the second time around. Because we manually underwrite every mortgage, we take a more considered approach. This allows us to fully understand each borrower’s individual circumstances and ensure the lending is right for them. It also gives us the flexibility to support more complex cases where others may not. We really appreciate your patience and thoughtful feedback, and we wish you all the best in your new home.
27th January 2026
The Stafford Building Society

Excellent

Savings • 26th January 2026

Always friendly nothing too much trouble.

{"display":"Alan and anne","full_name":"Alan and anne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from The Stafford Building Society
We are really please to hear this, Alan and Anne. Friendly, helpful service is at the heart of The Stafford, so it means a great deal to know that has been your experience. Thank you for the 5 stars.
27th January 2026
The Stafford Building Society
  • 5/5

    Straight forward getting a mortgage and prompt repli...

    Straight forward getting a mortgage and prompt replies to solicitors emails.

    {"display":"Hollie","full_name":"Hollie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Hollie 26th January 2026
  • 2/5

    For a local building society it needs to offer the b...

    For a local building society it needs to offer the best rates around, but typically doesnt.

    {"display":"Michael R","full_name":"Michael R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael R 26th January 2026
  • 5/5

    Helpful pleasant staff at all times.

    Helpful pleasant staff at all times. Always up for a chat even though I probably distract them with my boring banter.

    {"display":"David W","full_name":"David W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David W 24th January 2026
  • 4/5

    Great personal engagement

    Great personal engagement, by phone and in main branch

    {"display":"Robert K","full_name":"Robert K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert K 23rd January 2026
  • 5/5

    Efficient teamwork

    Efficient front of house, clear knowledgeable, and concise service. Support offered and a clear pathway of action to follow

    {"display":"Judy","full_name":"Judy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Judy 23rd January 2026
  • 5/5

    Visited to transfer some money.

    Visited to transfer some money. Excellent and professional service

    {"display":"Ray S","full_name":"Ray S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ray S 22nd January 2026
  • 5/5

    Lovely place.

    Lovely place. Friendly and professional staff

    {"display":"Rachel w","full_name":"Rachel w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rachel w 17th January 2026
  • 5/5

    ISA Savings book updates no problem!

    Clare was extremely helpful in providing an update to my ISA savings book for 15 years of interest. There was a minor issue with my... Clare was extremely helpful in providing an update to my ISA savings book for 15 years of interest. There was a minor issue with my first name being spelled incorrectly on the SRBS system but after providing my driving licence as proof of name and address this was resolved swiftly. Read more Read less

    {"display":"Kevin P","full_name":"Kevin P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kevin P 15th January 2026
  • 5/5

    I got a mortgage so I’m very happy with their services.

    I got a mortgage so I’m very happy with their services. Thanks!

    {"display":"Ellie Young","full_name":"Ellie Young","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1317168.png"}}'s avatar
    Mortgages
    Ellie Young 9th January 2026

    Products from The Stafford Building Society

    Showing all products offered by The Stafford Building Society

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