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Aldermore: Easy Access Account reviews

2.77
Based on 6 reviews, last reviewed 16th Mar 2023
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Latest highest rating:

5

kept informed Easy to use savings account. Fast response when deposits are made Reviewed on: 16th March 2023
Sally Newell's avatar
Sally Newell

Latest lowest rating:

2

Access to website blocked overseas Had a savings account. But found their website blocked access if you are outside the uk. Except it just said the site was under maintenance. So it too... Read more Reviewed on: 20th February 2023
S H's avatar
S H

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Aldermore Easy Access Account reviews (6)

kept informed

5
Easy to use savings account. Fast response when deposits are made Reviewed on: 16th March 2023
Sally Newell's avatar
Sally Newell

Access to website blocked overseas

2
Had a savings account. But found their website blocked access if you are outside the uk. Except it just said the site was under maintenance. So it took a very long time to decipher that at the bottom of the page it was blocking access from non uk ip address. A problem when you are traveling for work or pleasure and need to access the site. It wouldn't even offer access to the page to contact them. Had to call my family in the uk to close the account for me to get the money back! Reviewed on: 20th February 2023
S H's avatar
S H

Great interest rate but no app

4
Moved savings due to a gewat interest rate offer, but i find it unfortunate the company don’t offer an app which would make it much easier to regularly check my balance Reviewed on: 5th February 2023
Laura's avatar
Laura

Poor customer service

1
I had difficulty in remembering one of the security questions in my account. The only way to resolve this is to call customer services. I have been calling for over a week and waited over 1 hour several times but cannot get through. I therefore cannot access my money. There is no online chat facility and I have no response to my emails. So basically they will not let me withdraw my money which is very concerning and annoying. Reviewed on: 2nd December 2022
Tim's avatar
Tim

call waiting time

2
I've currently been holing on to speak to a human for 15mins, very busy ! Reviewed on: 23rd November 2022
cafeceag fiho's avatar
cafeceag fiho

easy to open account & great customer service

4
Every time I do a transfer of funds, the company acknowledges my transaction with an email. This is very reassuring. Also when telephoning them just to ask information, they were very knowledgeable, Reviewed on: 28th November 2016
gill plank's avatar
gill plank

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