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S H

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Review of the Aldermore, Easy Access Account:

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Access to website blocked overseas

Had a savings account. But found their website blocked access if you are outside the uk. Except it just said the site was under maintenance. So it took a very long time to decipher that at the bottom of the page it was blocking access from non uk ip address. A problem when you are traveling for work or pleasure and need to access the site. It wouldn't even offer access to the page to contact them. Had to call my family in the uk to close the account for me to get the money back! Reviewed on: 20th February 2023

Review of the Zopa, Fixed Term Savings Account:

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Matured fixed savings account needs action to get back

Opened a fixed saver. Upon maturity the money just remained on their website account, without access via their app. Basically the money was forgotten for months until i tried to open a new fixed saver. It would have been better if they had returned the money to the nominated account, or the online savings app, upon maturity. Reviewed on: 20th February 2023

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