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Aldermore: Fixed Rate Account reviews

Name: Fixed Rate Account
Rating: 4.27 (11 reviews)

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4.00

Based on 11 reviews, last reviewed 31st Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

4 star

3 star

2 star

18%

Latest highest rating:

5

Very helpful on the telephone. Very helpful on the telephone. Friendly and good at explaining the different accouhts Reviewed on: 31st January 2024

Latest lowest rating:

1

I feel cheated When setting up the account, I was promised that if a rate change occurred I would benefit from this. A rate change did happen and on calling in, the ... Read more Reviewed on: 13th September 2023

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Aldermore Fixed Rate Account reviews (11)

Very helpful on the telephone.

Very helpful on the telephone. Friendly and good at explaining the different accouhts Reviewed on: 31st January 2024

I feel cheated

When setting up the account, I was promised that if a rate change occurred I would benefit from this. A rate change did happen and on calling in, the representitive promised that the change would be applied in days. I was later contacted and told this would not happen and my money is locked into the lower savings rate. This is now with the ombudsman. Reviewed on: 13th September 2023

Fixed Rate - a secure risk with a guarantee

Aldermore bank offers different types of accounts. The best choice is Fixed Rates. Good for those who have extra savings and can put aside to grow them without losing your investment and it's interests. Reviewed on: 21st August 2023

Great Savings Rates

Alder more always have savings interest rates that are very competitive and flexible at bond maturity. Website is easy to use and efficient. Reviewed on: 1st June 2023

Very efficient, professional and friendly service

I have had a few Fixed Rate Bond accounts with Aldermore Bank and I have always found all the staff each time I have wanted to call them very efficient, professional and friendly. The staff answer your calls quickly and are very helpful and knowledgable. Aldermore always keeps you updated with regards to your account(s). I have nothing but praise for Aldermore. Reviewed on: 21st July 2022

Saving in an unsteady economy

I have opened several savings plans with Aldermore ranging from 1 to 3 years. Always with some of the best market rates. Easy to use web access and clear / intuitive account management. Really pleased with them Reviewed on: 24th February 2022

Aldermore reason to invest with them!

I have power of attorney for my elderly aunt and we needed to invest some money on her behalf. Their fixed rate bonds were the perfect product and setting up an account was quick and easy. On maturity, we wanted to reinvest funds in a new bond and, again, this was dealt with efficiently and speedily. Altogether a very nice company to do business with. Reviewed on: 27th January 2022

Easy securebanking

Very user friendly yet very security minded. Reviewed on: 18th January 2022

Saving made easy

Very easy to set up and access online Reviewed on: 17th February 2021

Opening an account was a complete shambles

My mum has had to move into a residential home and has sold her house. She tried to open an account with Aldermore, but they wanted additional proof of ID. They were sent her passport and a BT bill addressed to her at the home. Most of the things they would accept she could not provide and the list of people allowed to certify copies meant she would have to had gone out to someone's office, but she has mobility issues. These documents were returned to her with a letter explaining that if they needed anything else they would contact her. When she had not heard anything after a couple of weeks she emailed them three times to ask what was going on and received responses to the first two which simply said she should wait for her account details. In response to her third email someone called and left a message asking her to call them back. When she did they then told her that they had written asking for further proof of ID two/three weeks earlier. Why could they have not said this in their email responses! She was then told that her application had been cancelled the day after their call three days earlier! The only arranged for her deposit to be returned to her as a result of her call and two weeks later she still has not received her initial deposit back. Two other large financial institutions managed to open accounts using the same ID provided to Aldermore, but it seems Aldermore don't like to put obstacles in the way for my mums age group. Reviewed on: 23rd March 2020

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