Very Good Customer Service

Can’t rave about their customer service enough. Have always been able to have a transparent conversation regarding our options. Only thing is they’re more expensive than a lot of other mortgages not the most competitive on rates

Reviewed on 16th April 2021

Eleri

Great Rates

Just remortgaged here with a five year fix - fantastic rate and using involegal made the process quick and easy

Reviewed on 6th February 2020

Andrew Rushton

Refused Mortgage

We had an issue over seven and a half years ago and our Mortgage Broker said Principality were a good lender and should have no problems. We passed our AIP no problems and were up front with our issue from many years ago and even showed the issue was reso Read more

We had an issue over seven and a half years ago and our Mortgage Broker said Principality were a good lender and should have no problems. We passed our AIP no problems and were up front with our issue from many years ago and even showed the issue was resolved. Our credit score was good otherwise we would not have passed. We met all their lending criteria and they decided to turn us down. They would not even give a reason to the Broker why. What's the point in having a lending criteria and then move the goalposts? Really disappointed with them. We all make mistakes in the past and we addressed ours and have been clean for many years... just seems some lenders hold on to the past even though it was many years ago.

Hi just an update guys. I spoke to the Broker who spoke to a manager directly at Principality and after looking in to it, she agreed we did meet the criteria but was not able to overturn the decision. They have now amended their criteria so it doesn't happen again. Absolutely shocking from Principality.
Just to let you know I was able to get a Mortgage with another high street lender with a fantastic rate who didn't judge us on our past from seven years ago.

Reviewed on 3rd December 2017

Zak B

Friendly staff

You can't get better customer service than the staff at principality. The mortgage advisor is very helpful and offered good unbiased opinions to help us make our decision regarding or mortgage

Reviewed on 17th May 2017

Tracy Carroll

Perfect

All i could ask for in a mortgage. Great rate, easy to view account, great customer service

Reviewed on 13th January 2017

Jessica Mellor