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Review of the Hinckley & Rugby Building Society, Savings:

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Great customer service from Emma

Great customer service from Emma regarding questions about current ISA rates Reviewed on: 18th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 22nd April 2026

Review of the Hinckley & Rugby Building Society, Savings:

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Linda at the South Wigston branch.

I dealt with Linda at the South Wigston branch. I was opening a cash ISA and my eyesight was impaired as I was recovery from eye surgery. She dealt with me with patience & compassion and made sure I had completed the form with full understanding. Thank you Linda. Reviewed on: 28th March 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to tell us about your experience at our South Wigston branch with Linda. It’s great to hear Linda delivered the service we’d expect with the understanding you needed. I do hope you’re recovering well from your operation and thank you very much for choosing the Society to look after your ISA Savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th April 2024

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