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Alan S

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Review of the Hinckley & Rugby Building Society, Savings:

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Good customer service in resolving an on-line issue.

Tried to create an online account, but had some issues which the customer service lady helped resolve for me. She was patient and easy to understand and resolved the issue quickly.. Reviewed on: 12th May 2026

Reply from Hinckley & Rugby Building Society Hi Alan, Thank you for taking the time to share your feedback. We’re pleased to hear that our customer service team was able to help resolve the issues you experienced when setting up your online account. It’s great to know that the support you received was patient, clear and efficient, and that the issue was resolved quickly for you. Thank you again for sharing your experience and for choosing Hinckley & Rugby. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th May 2026

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