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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.83 (2063 reviews)

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4.83

Based on 2,063 reviews, last reviewed 12th Jun 2026

331% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

Always great customer service at Broughton Astley br... Always great customer service at Broughton Astley branch. Reviewed on: 12th June 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2063)

Excellent customer service

Putting money on deposit for a church is not easy, but Hinckley and Rugby made it as easy as possible, and their customer service in terms of keeping me informed about progress with the application was excellent (including correcting an error on the application form). They have been a pleasure to deal with. Reviewed on: 6th November 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received. Our team members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 8th November 2021

Excellent friendly service

I was greeted politely when I approached the counter. The cashier clearly explained the regulations of the account I was interesting in opening & was polite & friendly while she dealt with my request. Reviewed on: 4th November 2021

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 5th November 2021

Great service , on Charity Account

very helpful to choose the right account and very helpful to get the account up and running Reviewed on: 3rd November 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 4th November 2021

I would definitely recommend you

What a fantastic service staff were very helpful just wish all banks ect were as good as hrbs I have sent a email to your head branch to say how pleased I was with your staff and service Thank you Reviewed on: 3rd November 2021

Patience is a virtue!

The staff were so patient with me. I didn't have the correct paperwork to open a savings account for my granddaughter but they kept the matter open and gently reminded me what was needed. They demonstrated a personal service rarely seen these days. Reviewed on: 2nd November 2021

Friendly and helpful staff

Went in to open children’s accounts Staff were friendly, professional and helpful Reviewed on: 27th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 28th October 2021

NEW ACCOUNT

Friendly and efficent service throughout opening my new account Reviewed on: 25th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 26th October 2021

Friendly and very helpful

The staff are great. Nothing is too much trouble Reviewed on: 20th October 2021

Opening a new account

Wanted to open an account for our small angling club and Hinckley and Rugby were very helpful with their Treasurers Account. The account was opened very quickly and efficiently and the whole experience was excellent. Very friendly staff. Reviewed on: 15th October 2021

Reply from Hinckley & Rugby Building Society hank you for taking the time to provide your feedback. As a local savings provider we are always striving to ensure we have a competitive range of products for our customers. Thank you for saving with us and we look forward to assisting you in the future. Response date: 18th October 2021

Friendly, knowledgeable, helpful staff

Friendly, knowledgeable staff, easy to open account. Reviewed on: 11th October 2021

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