H&R Member Feedback's community profile page

Write a review

Viewing profile for,

H&R Member Feedback

1333

Total reviews written

Helpful marks given to their reviews

317

Times reviews seen

All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

3yr savings account

Each stage of opening this account was handled very professionally and politely. Hinckley and Rugby do offer some of the most attractive interest rates on the market. Reviewed on: 2nd January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on this feedback – it’s great to hear you were happy with the service and the savings accounts we were able to offer. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th January 2024

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

Cash ISA

Excellent experience. Very efficient. Used chat facility before going into the branch in Coalville. Staff were ready and prepped for when we went into the branch. Good personal approach to customers. Reviewed on: 2nd January 2024

Reply from Hinckley & Rugby Building Society Many thanks for this encouraging feedback. It’s great to hear our chat facility served the purpose well and the staff delivered the type of customer focused service we always aim for. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th January 2024

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

Staff were very helpful and explained what was required and phones were answered promptly

I was concerned that account payment details were given to me with a phone call to me. I was not happy with this security and requested this information by secure email which was then sent to me so that i could transfer fund within the tight deadline of 5 working days. The second account i opened I sent a checque writen out to myself by recorded post to to overcome my security concern. I am also concerned now what will happen at maturity and how I will receive the return of my funds. Reviewed on: 28th December 2023

Reply from Hinckley & Rugby Building Society Thank you for getting in touch and passing on your positive feedback about the service you received from our team. Please be assured we take the security of our customers data very seriously and have measures in place to ensure that we do not share any information with anyone but the account holder. We have passed your details on to our team at Castle Street and they will be in touch with you to discuss your concerns and reassure you of the processes we use to protect our members, as well as explain what will happen when your account matures. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

Superb customer service, great savings rate

I selected a savings account with H&RBS, and as I do not live close to a branch I completed the account opening application by post, and expected to wait some time for a response as it was sent over the Christmas holiday. I was delighted to receive a call on the first possible business day to confirm that my account was already opened, and further calls to confirm receipt of the funds. The customer service I received could not have been better, and I am very happy to deal with the Coalville branch. Reviewed on: 28th December 2023

Reply from Hinckley & Rugby Building Society It’s wonderful to hear you were happy with the service you received from our Coalville branch and the speed it was delivered over Christmas. It’s always really encouraging to receive comments like this, thank you for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

Great service with personal touch

Great customer service from start to finish from the staff at castle street. explain everything clearly and make sure you dont get lost in all the jargon Reviewed on: 27th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments regarding the service you received at our Castle Street branch. It’s great to hear they managed to convey everything clearly, there are a lot of terms used in financial services which aren’t familiar, therefore one of main concerns is making sure everything is understood fully. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.