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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Mortgages:

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Very disappointing

Hello, This was our first time applying for a mortgage and we were quite disappointed in the service we received from HRBS. The biggest factor in this was timeline, and that almost every time we were given a timeline for decisions/replies they were never stuck to. We appreciate that this is likely due to a high caseload and not down to any one person or intentional, but nonetheless it was a significant source of stress during the house buying process. Reviewed on: 13th December 2023

Reply from Hinckley & Rugby Building Society Thank you for your taking the time to pass on your feedback. We are sorry to hear that we have not met the standards you expected during the processing of your mortgage application and that you are dissatisfied with the service we have provided. We would be grateful if you could contact our Lending Team so that we can investigate this for you. https://www.hrbs.co.uk/contact-us/ Response date: 19th December 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Experience

Jill couldn’t have been more helpful and would recommend to anybody. Reviewed on: 13th December 2023

Reply from Hinckley & Rugby Building Society It’s fantastic to hear you found our team to be helpful and that you’d recommend our services. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Very good service

Very helpful and explain things well Reviewed on: 13th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on this encouraging feedback. It’s great to hear our team were able to explain all the necessary details to you in a digestible way. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Great customer service

I was given really clear and informative advice on my existing savings accounts and which accounts would benefit my personal circumstances. It was an immediate face to face experience, where I could open an account following advice given. I did not have to wait for an appointment or have to go online. Great service. I was very impressed with the knowledge and clarity of the explanations of the products available from the gentleman who served me at the Rugby branch. Reviewed on: 12th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide this valuable feedback. It’s great to hear the team in Rugby were able to talk through our products with clarity so you were able to choose which accounts suited you best. Our teams work hard to ensure the service they deliver is of a high standard, therefore it will be a pleasure to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Good rates efficient service

The process was done efficiently by post. The staff I spoke to were lovely Reviewed on: 11th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your thoughts about the service you received from our team in South Wigston. It’s great to hear that the friendly service we offer in branch also translated over the phone and you found our process to be efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th December 2023

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