Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Own this company?
Share this page
Link copied

Citibank reviews

citibank logo
Rated Good • 3.69/5

Citibank reviews

This business hasn't yet registered to manage and respond to reviews on their page. Own this business?. Find out how to register here

Unverified business

Review summary

People rate this company as Good based on 10 product reviews

Average score of 3.69/5
5 star
80%
4 star
10%
3 star
0%
2 star
0%
1 star
10%
Reviews for Citibank have trended negatively over the past 90 days

Latest positive rating

4/5

RM didn't reply to emails.

RM didn't reply to emails. Couldn't create an ISA stock & share account.

{"display":"Joe","full_name":"Joe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current account
Joe 19th February 2024

Latest negative rating

1/5

Poor customer service - too long a wait

Poor customer service - too long a wait

{"display":"Matthew P","full_name":"Matthew P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Citibank products

About Citibank

Citibank is part of Citigroup, a global bank that offers a wide range of financial services and products.

Citi has been in the UK since 1902. Today, the headquarters for Citi's Europe, the Middle East and Africa (EMEA) is based in London.

Services include consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citibank at a glance

Contact details

Phone
0800 005500
Main address
Citibank UK Limited, PO Box 4012, Swindon, SN4 4JZ

Reviews for Citibank

Showing 10 of 10 company reviews

Poor customer service - too long a wait

Current account • 27th March 2025

Poor customer service - too long a wait

{"display":"Matthew P","full_name":"Matthew P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

RM didn't reply to emails.

Current account • 19th February 2024

RM didn't reply to emails. Couldn't create an ISA stock & share account.

{"display":"Joe","full_name":"Joe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Joe
Rated Good • 4/5
Read more product reviews
  • 5/5

    Easy to use

    Great account with easy to use App .

    {"display":"Jen","full_name":"Jen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Jen 12th August 2023
  • 5/5

    Fantastic group of people!!

    Fantastic group of people, they have helped me immeasurably with building my investment portfolio and gaining big margins year on year!

    {"display":"Conor Jay","full_name":"Conor Jay","avatar":{"url":"\/assets\/uploads\/avatars\/users\/763323.png"}}'s avatar
    Investments
    Conor Jay 1st June 2023
  • 5/5

    Great account

    Easy to set up and operate. Excellent customer service.

    {"display":"Guru Singh","full_name":"Guru Singh","avatar":{"url":"\/assets\/uploads\/avatars\/users\/634571.png"}}'s avatar
    Current account
    Guru Singh 17th January 2023
  • 5/5

    Fantastic customer service

    Citi have been amazing to deal with, top quality consistent service every time and never had any issues!

    {"display":"Conor Jay","full_name":"Conor Jay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Conor Jay 12th January 2022
  • 5/5

    Great all round

    Multi-currency capabilities, excellent service, affluent luxury brand

    {"display":"Joanna","full_name":"Joanna","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Joanna 16th March 2021
  • 5/5

    Good account with online and secure peace of mind

    Citi is the most secure bank in current world and I have been using it for past 10 years

    {"display":"Gagan","full_name":"Gagan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Gagan 7th February 2020
  • 5/5

    First class service

    If you want a current account that comes with first class service as standard, look no further. With personal account managers, VIP lounge if you... If you want a current account that comes with first class service as standard, look no further. With personal account managers, VIP lounge if you ever have to wait (I never had to wait longer than 2 minutes before my account manager picked me up from the lobby) and simply a great global account platform... no need to look any further! The next step would be to go to private banking if you have £500K+ to invest with them Read more Read less

    {"display":"Jason Waler","full_name":"Jason Waler","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Citi bank

    Grate bank. Premium service. excellent customer services team.

    {"display":"soumick","full_name":"soumick","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    soumick 31st August 2016
    Citibank are low on reviews. Used one of their products? Why not write a review.
    Write a review

    Products from Citibank

    Showing all products offered by Citibank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice