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Citibank: Current account reviews

Name: Current account
Rating: 4.1 (10 reviews)

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2.71

Based on 10 reviews, last reviewed 20th Sep 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

70%

10%

3 star

2 star

20%

Latest highest rating:

4

RM didn't reply to emails. RM didn't reply to emails. Couldn't create an ISA stock & share account. Reviewed on: 19th February 2024

Latest lowest rating:

1

Citi Gold is a joke. Citi Gold is a joke. Account freebies are not given without a fight and charges first, that you have to spend weeks trying to reverse. Citigold call... Read more Reviewed on: 20th September 2025

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About this product

To open a Citigold current account with Citibank in the UK, you’ll need an average monthly balance of at least £150,000 across all your Citi UK accounts.

Citigold account holders get free travel insurance for themselves and their family. A relationship fee isn’t charged if you meet the minimum monthly balance requirement.

Citigold current account reviews help you find out what it’s really like to be a customer. If you’ve used Citibank before, you can also leave a review and share your experience.

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Citibank Current account reviews (10)

Citi Gold is a joke.

Citi Gold is a joke. Account freebies are not given without a fight and charges first, that you have to spend weeks trying to reverse. Citigold call center is awful, and not worth the time. If you get assigned a personal banker, don't expect them to return calls. when they do call, give it 2 weeks, your reassigned to the void. Reviewed on: 20th September 2025

Poor customer service - too long a wait

Poor customer service - too long a wait Reviewed on: 27th March 2025

RM didn't reply to emails.

RM didn't reply to emails. Couldn't create an ISA stock & share account. Reviewed on: 19th February 2024

Easy to use

Great account with easy to use App . Reviewed on: 12th August 2023

Great account

Easy to set up and operate. Excellent customer service. Reviewed on: 17th January 2023

Fantastic customer service

Citi have been amazing to deal with, top quality consistent service every time and never had any issues! Reviewed on: 12th January 2022

Great all round

Multi-currency capabilities, excellent service, affluent luxury brand Reviewed on: 16th March 2021

Good account with online and secure peace of mind

Citi is the most secure bank in current world and I have been using it for past 10 years Reviewed on: 7th February 2020

First class service

If you want a current account that comes with first class service as standard, look no further. With personal account managers, VIP lounge if you ever have to wait (I never had to wait longer than 2 minutes before my account manager picked me up from the lobby) and simply a great global account platform... no need to look any further! The next step would be to go to private banking if you have £500K+ to invest with them Reviewed on: 31st May 2017

Citi bank

Grate bank. Premium service. excellent customer services team. Reviewed on: 31st August 2016

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