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Ikano Bank reviews

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Rated Poor 2.24/5

Ikano Bank reviews

Unverified business

Review summary

People rate this company as Poor based on 44 product reviews

Average score of 2.24/5
5 star
20%
4 star
9%
3 star
0%
2 star
9%
1 star
62%

Latest positive rating

5/5

Again and again

I've used Ikano bank for several personal loans and always found them to be spot on. Rates are low and Repayments are flexible. I've always... I've used Ikano bank for several personal loans and always found them to be spot on. Rates are low and Repayments are flexible. I've always paid my loans off before the original term and there are no charges to do that. Customer service has always been great and they don't mither you with emails or texts. Read more Read less

{"display":"J H","full_name":"J H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/770853.png"}}'s avatar
Personal Loan
J H 11th July 2023

Latest negative rating

1/5

Pure Evil ...1 star is way to much for this company

Pure Evil ...1 star is way to much for this company… 1 star is way to much for this company they just destroy peoples lives... Pure Evil ...1 star is way to much for this company… 1 star is way to much for this company they just destroy peoples lives let alone their credit score I have been trying for 18 months to get a default removed from my file which they are refusing to do even though I have enough paperwork to contest it all i got was a mere sorry, this company are just liars do not touch them or any company that uses them for finance, I will be taking my case to the national papers Read more Read less

About Ikano Bank

Ikano Bank reviews can help you to find out more about the bank created by the founder of IKEA! Ikano Bank claims to put its customers "at the heart of everything they do, so treating you fairly comes naturally." Do you agree? Smart Money People is the place for Ikano Bank reviews. Read and write reviews to help increase trust and transparency in financial services.

Ikano Bank at a glance

Reviews for Ikano Bank

Showing 11 of 44 company reviews

Again and again

Personal Loan 11th July 2023

I've used Ikano bank for several personal loans and always found them to be spot on. Rates are low and Repayments are flexible. I've always... I've used Ikano bank for several personal loans and always found them to be spot on. Rates are low and Repayments are flexible. I've always paid my loans off before the original term and there are no charges to do that. Customer service has always been great and they don't mither you with emails or texts. Read more Read less

{"display":"J H","full_name":"J H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/770853.png"}}'s avatar
J H
Rated Excellent 5/5
Read more product reviews

Ikano bank

Retail Loans 5th April 2023

I work at IKEA so my payslip comes from ikano it’s super easy to understand and clear I would highly recommend companies to switch onto this

Rated Good 4/5
Read more product reviews
  • 1/5

    Pure Evil ...1 star is way to much for this company

    Pure Evil ...1 star is way to much for this company… 1 star is way to much for this company they just destroy peoples lives... Pure Evil ...1 star is way to much for this company… 1 star is way to much for this company they just destroy peoples lives let alone their credit score I have been trying for 18 months to get a default removed from my file which they are refusing to do even though I have enough paperwork to contest it all i got was a mere sorry, this company are just liars do not touch them or any company that uses them for finance, I will be taking my case to the national papers Read more Read less

  • 5/5

    Great savings rates

    Easy to set up, fixed rate savings at a great rate. And the interest is paid monthly.

    {"display":"Brendan","full_name":"Brendan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brendan 23rd May 2022
  • 1/5

    The worst bank to deal with

    Ikano bank just do not care about they client they just focus on make money out of them. I have been trying to get in... Ikano bank just do not care about they client they just focus on make money out of them. I have been trying to get in touch for about 4 weeks and no one to get back to me. They do not reply emails nothing. Worst ever. Read more Read less

    {"display":"Lima","full_name":"Lima","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Lima 10th May 2022
  • 1/5

    Stay miles away

    The worst company to ever deal with, they'll put the phone down on you half way through the conversation..

    {"display":"AJ2020","full_name":"AJ2020","avatar":{"url":"\/assets\/uploads\/avatars\/users\/453307.png"}}'s avatar
    Personal Loan
    AJ2020 24th November 2021
  • 1/5

    Spiteful, vindictive, exploiters

    Purchased beds in a retail store 7 years ago on interest free deal that Bensons for Beds was financing via Ikano Bank. At the outset,... Purchased beds in a retail store 7 years ago on interest free deal that Bensons for Beds was financing via Ikano Bank. At the outset, arranged to have beds delivered to the London address to which I was moving. Paid every payment faultlessly by Direct Debit, yet after final payment was hassled by an Ikano jobsworth to pay a default fee for not notifying them that I had moved to my declared address in London. I refused to pay their attempted extortion and have had my credit rating damaged for 6 years commencing 3 years ago by them reporting me to credit bureaux as a defaulter. Consider them verging on criminal - suggest you avoid at all costs. Read more Read less

    {"display":"Bromley Jay Bee","full_name":"Bromley Jay Bee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Retail Loans
    Bromley Jay Bee 17th September 2021
  • 1/5

    Horrific

    I want to advise everyone to stay away from this company as I do not think anyone should have to go through the stress and... I want to advise everyone to stay away from this company as I do not think anyone should have to go through the stress and upset I am currently experiencing with them now! I took out a 4 year loan with in 2014, I paid the agreed amount every month without fail. My contract was finished in 2018 and my final payment was made. I then moved the later received a letter from a debt collection company (Lowell) stating I was still owing £124! This was incorrect! I gathered all my bank statements and I had actually over paid! After years being messed around trying to contact someone who would help me clear my name I eventually spoke to someone in 2020 (please note the time scale here!) Who confirmed the debt had been reported wrongly and it would be corrected and I would receive confirmation of this in writing and a manager would phone me directly. Obviously this NEVER materialised, I phoned again in Febuary and was advised once again confirmed this was the case even though my credit score was still showing the same problem. I was told it would be updated and corrected at the end of Feb, once again surprise surprise this never happened. I called on the 18th of March and was told by Esme this should have been sorted and she would chase it up - telling me AGAIN I was not a fault! I phoned today as I had still not received the call from a manager or a written confirmation only to be told by Zigara my file would not be updated and the debt was correct WHICH IT IS NOT! WHAT AM I MEANT TO DO NOW! I have all the evidence to prove I am the victim here although Ikano seems to have no intention of admitting and correcting this! I only write this here today as a last resort as this problem is now affecting my life as I cannot get a mortgage because of Ikanos incompetence! Ikano get this sorted!!! I am waiting on a severe apology, and believe I should be refunded the money I have had to pay out checking to see if you had actually done your job which you did not!!! Ansolute sham of a company DO NOT GO NEAR THEM WITH A BARGE POLE! Read more Read less

  • 1/5

    Never trust

    Very disappointed in them. Canccelled my carpet order from SCS but they never told Ikano bank. Took months to sort and stayed in contact with... Very disappointed in them. Canccelled my carpet order from SCS but they never told Ikano bank. Took months to sort and stayed in contact with Ikano throughout and they told me they would freeze any action. Went back on their work and destroyed my credit rating culminating in my bank slashing my credit card limit which I need for work causing me major problems. Read more Read less

    {"display":"mike gregory","full_name":"mike gregory","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    mike gregory 26th November 2020
  • 2/5

    No Answers after 7 months

    Trying to call to change DD details, gave up after 4 months of trying and just left the old account open as they did not... Trying to call to change DD details, gave up after 4 months of trying and just left the old account open as they did not come over in the DD guarantee as they are not signed up for it. Now trying to pay off my loan and again, 2-3 hour waits twice a week for over 3 months now and still never got an answer. Starting to think there is noone there to even answer the phone. Just listening to hold music for my whole Life!! Read more Read less

    {"display":"Blair","full_name":"Blair","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Blair 9th November 2020
  • 1/5

    Hope less

    I took out a loan for loft insulation, firstly the account did not give me access I tried ringing but only got automated messages telling... I took out a loan for loft insulation, firstly the account did not give me access I tried ringing but only got automated messages telling me to go to the help centre, which was no help. Any phone numbers merely referred me to the the useless on line help page. Read more Read less

    {"display":"Chris Ling","full_name":"Chris Ling","avatar":{"url":"\/assets\/uploads\/avatars\/users\/276979.png"}}'s avatar
    Personal Loan
    Chris Ling 28th September 2020

    Products from Ikano Bank

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